Take your business elsewhere. Prepaid a day in advance of rental, got a call day of that they didn't have anything. Called corporate to figure out my payment and was told they did have cars, went to the location and it was closed with a 'be back in 25 minutes sign'. An hour went by before someone came back. There were 7 of us waiting on car reservations for pickup that were all within that time frame, some there even before me. Went inside, was told they didn't have a car for me and that I shouldn't have came. When I brought up getting my money back he made a phone call to someone and suddenly I could have a car in the parking lot. No walk around precheck, just handed me the keys at the desk. Car wasn't cleaned from the last user. 3 days later I returned it at my scheduled time, same employee. No walk around recheck, he just asked if I filled the tank and I said yes I did, and he said I was good to go. Hours later I got an email that I'm being charged $90 for a tank of gas?? Don't waste your time with this place. read more

Avis Rent A Car - Door sign, stating back in 25 minutes when they were in fact gone for at least an hour. - Car Rental Near Me - Simi Valley, California

The worst customer service experience ever by Guillermo. Paid in full in advance for a week of rental. Got a call half hour before pick up time stated no vehicle. Called the next day, according to customer service they have a lot of vehicles on site. When I arrived, Guillermo told me there is no vehicle at all until 4-5pm, yet there are over 10 cars in the parking lot. I had a Dr appointment that day, Guillermo said with "I don't care" attitude "Just call an Uber". Won't use Budget again... Customer service was terrible, they don't care about their customers. No wonder why they have a low rating on yelp. Don't use them, I recommend Hertz. Way better company and customer service. read more

Confirmed by phone the shop closed at 1:00 pm. Arrived 20 minutes later and it was already closed -- no drop box. Customer service charged me extra and told me to return the car 10 miles away, which isn't realistic when you're out of town. Had to repeat the same story to multiple agents. Not helpful at all. It took over 2 weeks to resolved and had to call Avis customer service 5 separate occasions to discuss my overcharge. I received 6 different invoices one day with various amounts for the same two day rental. Extremely confusing and not helpful. read more

If I could leave a negative start I would. I will never be doing business here and I recommend you take your business somewhere else. Daisy gave me a call around noon and I expected a follow up regarding my 2pm reservation. I did not receive any call and finally went to their location around 4pm. They informed me that they did not have a car available for me in that or any location. Why would they allow people to make a reservation for a car they do not have and allow others to extend a car reservation for a car that is booked. I am now stranded 7 hours away from home and will be missing my best friends baby shower. This is devastating especially since I took the necessary steps to prepare for my travels and budget created a crisis I have to now fix. Please do not do business with this company unless you want a headach read more

Please don't waste your time. Terrible terrible Terrible! I went in at my appointment time to get a car. The guy says oh you booked it late yesterday and we didn't get it. I don't understand how we booked it too late when I got a confirmation at 2:41 saying my reservation was confirmed through text. Anyways they said they didn't have a full size available and to make another reservation. When I called how much it would be for a small/compact car it cost more than my original reservation for a full size car. They wouldn't give me the same price that I originally had even though it was a smaller car they were offering. The guy helping me was no help and when he called the manager to ask if he could give me the same price, apparently the manager said no. We left disappointed with the customer service and the lack of having a car available even with a reservation. We went straight to Enterprise and Omg got a car on the spot. Here's a picture of my confirmation that I reserved a car and for them to tell me I reserved it too late. read more

Avis Rent A Car - All the cars they had but wouldn't give us one for the price they quoted us. - Car Rental Near Me - Simi Valley, California

The worst rent a car place I rented a car for one month and needed to extend it for 12 more days. I called budget customer service and extended it and paid for. 2 days later I kept getting a call from simi budget by a woman that was extremely rude in the phone that if I dont return the car she will claim the car stolen , I kept explain to her that I have extended the rental and I have conformation number she kept yelling on the phone that she doesnt care and she wants the car back. And i have to fight w budget myself to get a refund for the extended days. I explained to her she doesnt need to yell or be rude at the end I said I wont talk to u anymore will come to the store. Couple hrs later I went in w my lawyer. Unfortunately she was gone. They ended up writing a new contract w less money and we kept the car. Their customer service sucks and theyre very rude. I would pay a little more and go w hertz or enterprise read more

Don't use this place. Reserved truck. They only had a van when I arrived. No warning. Declined insurance; they charged for "platinum" coverage anyway. Had to dispute charge. I mistakenly left dolly in van. Dropped van off at 5pm. Arrived next day at 8am and they didn't have it. Said a "bum" probably stole it. Ghosted me throughout when I called for updates. read more

I went in yesterday to double check I was going to get the car I paid extra for but when I went in the guy said he doesn't have that car. Then he said it was perfect timing as he was going to give me a call to let us know they don't have any cars available. I booked the car 2 weeks in advance as I have a wedding to go to. It was horrible service read more

Great and friendly service. Pick up and drop off were quick and easy. We had a couple of minor issues that we found inside the rental, after we set off and had inspected the outside of the van. We took pictures and emailed them to Avis and there was no further issue, or extra charges. read more

After being given a defective car at the SNA airport--complete with a broken AC--and getting turned away by three overloaded Avis locations that couldn't assist with a vehicle swap, Daisy at the Simi Valley branch truly came through. She immediately understood my frustration and, without hesitation, coordinated with her team to get a clean, ready-to-go car for me. Her responsiveness and empathy meant a lot during what had already been a tough week. I genuinely appreciate her service and highly recommend supporting this location over the one in Thousand Oaks. read more

I was shocked to see the Simi Valley Avis ranked 2 stars on Yelp. They are clearly overrated. Keep in mind that this location is also Budget Rent-a-Car so this review would apply to both due to the fact that this location is a complete clown show. I reserved a car online through Avis for 11 days. My reservation was confirmed repeatedly via email. When I arrived at the location, after waiting about 10 minutes for another customer where I overheard the Avis man tell her that they were out of cars. When I gave the man my information he told me that I cancelled my reservation. He insisted that I come around and look at his computer screen, as if that was proof that I cancelled my reservation. I went home and called Avis who again confirmed my reservation. I returned to the Simi Avis and was given the same runaround. When I asked him to get on the phone with Avis he kicked me out, saying nobody talks to him that way. I had to get on hold for 20 minutes to get a full refund which will take 3 to 10 business days - almost $500. My reservation was still active when speaking to the Avis rep. Summary: Sketchy, Clown show, rude, will fight you if you want, good chance your reserved car won't be there when you need it like I did. read more

Update. Avis resloved this and We rented a car in Simi Valley for a trip to Arizona. Car experienced a blowout on the freeway. The car was newer and didn't have a spare. We called Avis and they said they would take care of everything at no charge. It was a hassle waiting for the tow truck and getting an Uber to the closest open location (out of Avis's control) so we can get another car, but it all worked out. At no point during the call did they say I would be charged for the tow. Just received a letter saying they were going to charge my card for the tow. Upon calling Avis, they resolved the issue and didn't charge us. Impressed with the emergency roadside assistance and CS team. read more

I have been renting from this Avis/Budget location since they first moved here and opened up. Since they opened I have had nothing but a great experience. If I have my reservation, the check-out time is lightning fast, and even if I don't have anything prepared, the staff here will take care of you and make sure you are out in a dependable car quickly and efficiently (if they have cars available). The manager Guillermo comes off as someone serious, but he is just making sure you get the car you reserved, and have a great rental experience. Fabricio is all smiles, and very welcoming when you enter the location. Together, these two have such a great dynamic, that they have not only had me coming back here for years, but also built a loyal customer base. I have see some pictures of dirty vehicles, and I will say I did receive one once, but it honestly wasn't that dirty and I specifically asked if I could just take it as is because I needed to go. Even though Fabricio said it would take him 10 minutes to vacuum and wipe down, I declined. They inspect the car with you, and allow you to inspect the inside as well. Everyone has the opportunity to request another car, or even change one out at any Avis location if there is an issue. Small locations usually have big hearts, and these guys show it. read more

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We picked up a car to drive from Simi Valley to Florida on June 27. After one day, having crossed the desert, we got a tire light. Since it was Sunday, we had only a few choices of where to go to have it checked. Big O Tire in Phoenix was open. They showed me that all 4 tires were bald and looked like the original equipment on a car with 80,000 miles on it. We called Avis who offered to pay for one tire or have me drive the unsafe car to the airport and work on transferring all our luggage from the car to another. They were not willing to deliver a car to my location. We decided to replace the tires, fearful that with a long Texas desert ahead of us, the bald tires would give out. The next day, the oil light went on. I again called Avis from Fredericksburg Texas and they agreed to pay for an oil change up to $100. The oil change cost $79. The rest of our trip to Florida was free of repairs. When I turned in the car I was given an email to send the receipts for reimbursement. Since then Avi's has refused to respond with anything but a canned email message which denies I made any calls to their emergency roadside people. It is SHAMEFUL that Avis would rent out a car that was clearly unsafe for a cross country journey. They put our lives and safety at risk. Between the tires and oil change I am out $670 which Avis is not even acknowledging. Apparently their corporate policy is deny everything, rent out defective and unsafe cars, and deal with the occasional lawsuit. They know perfectly well that it is very difficult to sue for $670 and they are willing to stick the middle finger at customers. I have been a frequent car renter and will take my business elsewhere. read more

If I could given this place 0 Stars, I would have. First of all they answered the phone line as Budget cat rental and not Avis. Despite the horrible reviews I read, I also found a few good things so I thought I'd give them try. So I reserved a crossover SUV for the next day and was quoted $584 for a week with insurance. So the next day, my friend and I arrived early for my 3pm appointment. When we arrived we were surprised to see a post it on the door "be back in 15 minutes", with no start time. As we looked around the lot, it was empty with only a few standard cars and no crossover suv. We waited over q5 minutes before the staff got back and opened the door. We went in and I said I was early for my reservation. I was shocked to see on the wall that it only said Budget Truck Rental and nothing about it being a car rental location which was definitely confusing. There were signs outside the door that said Budget / Avis so obviously they are the same company. The Man Behind the Counter asked me for my ID and the credit card. I asked him where my process over vehicle was because we did not see any anywhere in the back lot. He told me that he only had a hatchback Prius for me. Confused I asked him what happened to my original reservation which I had made a day prior. He told me that I was scheduled specifically for a standard vehicle. I said no, your stuff, a female told me that I was confirmed for a crossover vehicle and this was the price I was given. He told me they didn't have one and that they would have never reserved one for me. Wow was that ever insane! I didn't give him my credit card and I had just given him my ID. I got my ID back and went outside to make a call. I then went back in canceled my reservation and left. Never again. I did try calling the budget / Avis Rent-A-Car in Thousand Oaks because a friend of mine had referred me to them and said that they were fantastic. Of course after reading the reviews on that one, they seem to be a bit worse than this one in Simi Valley. When we tried to call them, we were not surprised that they did not answer the phone and that the phone number was transferred to a cell phone which no one answered. Epic fail Budget and Avis. I don't think I will ever rent from you. Don't bother testing these ones out. Funny ending when I went back into the store to let the representative know that I was canceling, I overheard the conversation between him and another gentleman who had come in after us. He was talking to the staff member about wanting a large SUV to rent. When I walked in I said, "I'm so sorry that you guys don't have the vehicle that I rented for me, a crossover SUV to spike you scheduling is for me. I looked at the guy and said don't bother with them they don't have any cars." And walked out. Never p*ss off a regular yelper that enjoys sharing experiences! Lol read more

ZERO STARS! We left to drive across county from L.A. to Florida. This was discussed at pick up. We got the extra insurance, "just incase." With a several thousand mile trip we wanted to be safe. We got to Phoenix and discovered ALL of the tire warning lights were on. The tire company showed us that the treads were completely gone. The manager explained how dangerous it would be drive with bald tires that had over 80K miles on them. We could have had an accident due to treadless tires, with rubber chunks missing, about to blow out. We replaced the tires, which was necessary for our safety. Our trip was delayed a day due to the negligence of AVIS. We purchased 4 tires, it was less than $600. The tire company manager took pictures and explained the dangerous condition we had been placed in by AVIS. We have also sent the pictures to AVIS, called multiple times, sent emails and spent HOURS trying to get reimbursed for the tires. SO FRUSTRATING. All overseas call center people have one job, tell you no with a rehearsed script. The bottom line is that Avis doesn't care about your safety! They don't service their cars. You put your life at risk by renting from AVIS. YOUR LIFE and safety don't factor into their profits. AVIS kept the new tires we paid for. They won't reimburse us despite the receipt and photos. They claim since Roadside Service didn't take notes we have no claim. Yes, Roadside service, who ever that is, lost the notes so our notes don't matter, on a mysterious Roadside service "person." Total B.S. After years of renting cars from Budget and AVIS, not only will we NEVER RENT FROM THEM AGAIN, EVER, we will warn everyone we know and anyone reading this who values their life, do not risk your safety for a company who puts profits ahead of YOUR safety. Avis is greedy, outsources your calls to show you how little they care. You have been warned! Pay extra for a company who has integrity. We will! If like to be put in dangerous situations, possibly even death, then enjoy the hassle of trying to get help, then AVIS is the company for you. read more

I was a bit apprehensive in renting a car from this location,because of the reviews. Actually AAA sent me to the Thousand Oaks location,a bit far.I would rather contribute to local businesses or in the area. When renting a car always check for discounts on-line,or their your own personal insurance and or though AAA and AArp. They provide many discounts.You just have to do a little work. Now prior to me picking up the car,I followed up with this location just to make sure everything was ok and confirmed. Always check and follow up. Sometimes customers don't return the cars back on the days their suppose to or even on the times their suppose to.Just 411. Rather than me wait for a standard class vehicle that I had reserved,the employee Ravis up graded my car to a higher model vehicle at no additional cost.This was service. Its not the customers fault that customers don't return the cars back when their suppose to.Great Job. So thanks to the potter also for making sure my car was clean and also for returning me back to my residence.Thank You !!!!!. 024/100 Yelp Challenge.(2016) read more

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If I can give negative 5 stars I would. Rented from this company before. Had a bad experience but things happen and thought I'd give them a second chance. Needed to rent a car this time for a wedding in Vegas. You know you're in trouble when the MANAGER hands you the inspection slip to sign before I even have a chance to inspect the vehicle. This picture is being nice. Can't believe they would rent a car that had been keyed and smelled like terrible B.O. inside. I would have paid a bit more per day for another vehicle but the best he could do was more than double what I was already paying. I rent vehicles often and have never experienced such horrendous customer service. I've learned to speak to management before posting negative reviews. Unfortunately the manager here doesn't care at all about his customers. I have learned my lesson and hope my misfortunes will help you make a better choice when choosing your car rental company. read more

Avis Rent A Car - Car Rental Near Me - Simi Valley, California

The box truck we rented was an absolute nightmare. The gas tank would not function properly and would cause the pump to shut off every second. This resulted in me having to bend down and finagle the gas pipe with my other hand as I had to strain to fill up the tank, which sometimes took upwards of 20 minutes. I had to do this the entire drive from Simi Valley to Denver, Colorado. On top of that they gave me the truck with an almost empty gas tank, which led to them trying to charge me for not filling up the tank when I dropped it off. Imagine that? They gave it to me empty and they expected me to fill it up? Totally nuts. Lastly, the back of the truck was a mess. They didn't even try to clean it. Never in a million years would I use this company again. You have been warned. read more

This place is a disaster. I intended to rent a vehicle for a cross-country move. The truck they intended to rent me had a driver's side door which would not fully close, and a large crack going down the entirety of the front windshield. I requested a new truck, or a discount at the least, but was denied both with a simple "haha no man." I canceled immediately. There is a reason they offer cheaper prices than the rest. Not worth it. read more

in the rental agreement, it stated you would be charged a cleaning fee if car was returned excessively dirty. When I returned my rental, there was typical dirt/grass on both drivers side and passenger side floors- AND THAT WAS IT. I was still charged over $100 cleaning fee. I've never in my life been charged a cleaning fee after returning a rental. I will NEVER rent from here again. read more

Fabio is awesome! He always does a thorough inspection and is so friendly! I was running a bit late one time because I didn't realize their hours changed and he was so kind about it! I've seen him interact with many customers and he's great! read more

Avis Rent A Car - Car Rental Near Me - Simi Valley, California

Would give zero stars if I could. Had a car on reservation, when I got there was told they have no car for me. They said they called but had the wrong phone number. Was not given an apology. Was not given any options as what to do. I did prepay for this, after asking about my refund they said that I had them call customer service on my own. So not only do I not have a car to travel out of town today I also have to call and work out my own refund. read more

Pre paid for a vehicle but when I got there they didnt have one for me and refused to refund me. Never got a car and never got my money back. This place is a joke. read more

Caution fraud alert! I prepaid for the gas and they charged me a full tank of gas when I returned (and at well above market price). I only used a quarter of a tank. Please report this company to the BBB. read more

Guillermo the branch manager failed to assist with a billing issue that my father had. They charged him $250 miscellaneous fee. According to Fabricio the vehicle was dirty when returned. I returned the vehicle in the same shape they gave it to us which was CLEAN! They stated they had called me to notify me about the fee and I have no calls from their office. I smell fraud... or just an easy way to charge extra fees. DO NOT RENT HERE!!!! read more

Best customer service hands down. The guys there always make renting a car so easy and seamless. They are quick and efficient so you are in and out within 20 mins. This location has the best prices too. read more

Day one: we went to Simi Valley Budget to pick up our car at 08:10. The Budget staff processed the paperwork but there was a problem with the car we did not get out there till 09:00. Day two: we reported to the Budget that the car given was a smoker's car. We were told there are no other cars and no other suggestions by rude staff who hung up on us. We all got sick during our trip, especially our daughter who suffered from an asthma attack in the car with A/C on. Day 10: Back to Simi Valley to return the car at 08:00. The staff told us that the car was supposed to be in Atlanta. There was no record the car was rented to us so I could not return the car even though I showed the original rental paperwork. The worse thing that happened was the other staff attempted to con me for additional charges by telling me that the gas was almost empty. I showed the staff that the tank was full. I just filled the car up at Costco gas station in Simi Valley. Budget was trying to scam us since I did not believe that the staff working there could not tell if a car's gas tank is full or not. After one hour, the staff printed out paperwork just to get me out of their office. By the time I left, Budget charged me an additional day for rental since I have returned the car 40 minutes late. The reason I could not return the car was Budget's mistake, not mine. We are not responsible for Budget miss management and unprofessional staff. We are extremely upset by this experience. Wish we had rented our car from Enterprise Car Rental. We booked our rental car through Costco travel. Costco has always treated us well since we have been members for over 25 years. We have never had a bad experience. The staff there at Budget are unprofessional and crocks. Never again rent from Budget! read more

I rented a car this pass weekend and they didn't have the one I asked for . So they gave me a upgrade . I thought that was cool of them but the reason I'm giving them one star is cause the car they gave me was very dirty. I really don't care about the outside but the inside was Filthy . Avis sent me a email saying that they sanitize there cars and are safe . So with COVID-19 going on I think they don't care corporate don't care either so ya last time I rent from Avis and I rent at least 3 times a year. read more

i used to go to this rental co.all the time.i went sunday and there was a guy i didnt recognize he told me on the phone he only had a truck or a charger and the cost would be 231.00 for 2 days. because i needed the car to pick up my grandson i agreed .when i finly got there to pick up the car he told me he rented both of those vehicles out and all he had was a small toyota prius. he then told me the best he could do for me was 231.00 for 2 days. he told me straight up if i dont like it too bad. i needed the car so i figured id get it taken care of when i spoke to the gentleman who knows me and does business with me as lways.well i spoke to guiellrmo who says hes the owner. he tried giving me all these lame reasons why i was charged the same price for a lil standsrd car as a 5 dr toyota truck or a speedy race car type spots car. i know now ill never do business with these criminals again.times are tough for everybody their just greedy crooks who took advantage of a desperate grandmother who needed a car for 2 days. read more

Avis Rent A Car - my grandson - Car Rental Near Me - Simi Valley, California

Don't bother . When you reserve a certain vehicle and they say that it's not available on the day scheduled for pick that means they are incompetent to perform basic business. read more

I reserved a 12-passenger van a month ago to take my youth group kids to camp for the weekend. 1.5 hours before I was supposed to pick up the van, I get a voice message saying that my van was no longer available because the previous customer had not returned it. So, 1.5 hours before I am supposed to be taking my kids to camp, I have no van to get them there. According to the fine print, I get charged $150 if I cancel within 24 hours of my reservation pick-up time. What happens when Avis cancels my reservation? Do I get the $150? read more

Where is the option for "BIG ZERO" stars?!!!!!!!!! Worst Customer service ever. I placed a reservation weeks ago. And they canceled my reservations an hour before pick up (with no apologies) because they didn't have a car for me. The last time I rented from this place, the car was filthy from the inside out. I had to wash the car myself. What kind of service is this....Don't reserve a car from this place. You have been warned. read more

Best Car Rental I have ever dealt with, Best Car Selection and Best prices compare with Interprice, Heartz! Small location with Respectful Employees. read more

Terrible customer service, and terrible treating people with respect or honesty period and a complete waste of my time. So I called Avis after having problems with enterprise in Simi valley off of LA Ave. I paid them online like they said for me to do on the phone, I get there and they tell me to pay another $100 or to get the fuck out. I will never use a car rental company again. read more

***ONLY PROVIDED ONE STAR BECAUSE I HAD TO*** I can't complain enough of this Avis/Budget location. My cell phone had been left in the rental car when I returned it. When I realized I did not have my cell phone, I went back and asked if a cell phone had been found and I was told no. When I got back home I went on my laptop to ping my phone's location and it showed it was at the Avis/Budget location. By this time they were closed, the next morning my husband went to retrive my phone at first they told him they did not find a cell phone, until my husband stated that the phone's location was exactly where he was standing (Avis/Budget) all of a sudden they were able to produce my cell phone. Mind you it was on and the SIM card was missing. My husband then had to demand my SIM card and again they were all of a sudden able to produce that as well. I filed a police report, since the phone was retrieved there wasn't much Simi PD could do. One last thing, who allows an employee wear a shirt with "shithead" written across the front of it, that deals with customer's on a face to face basis. Not representing the company's brand very well. This location not only did they try to steal my phone, they have horrible customer service. Very rude, unprofessional, and I have been a Fastbreak member for a long time. I will never do business with them again. read more

This review is for their budget truck rental at this location. I will NEVER use budget again. I reserved a 26' truck a couple weeks in advance. We arrive morning of to "oh, our inventory manager didn't call you?" They didn't have our truck. Now we have movers arriving in an hour to start loading a truck we don't have. We start frantically calling around to find a 26' truck for a one way trip at the last minute. Very hard to find. We find one available in Agoura Hills with UHaul. I will never use budget again. How do you not tell a customer you don't have their 26' truck in advance? This isn't a sedan we're renting, we can't just go up the street to rent another. So in the end we ended up spending an extra $500 for the last minute rental plus the extra time we needed to pay the movers to be sitting around waiting for the truck. THE WORST, MOST STRESSFUL EXPERIENCE. Skip budget and go with UHaul. read more

I was a long time customer with enterprise on Los Angeles in Simi Valley until the manager said I can no longer rent their due to keeping the car longer than planned . I said just charge me the extra days ?!? Anyhow I stopped by Avis/budget to rent & I took 3minutes to Copy my license & hand over the keys. Wish I had known about this place sooner... read more

The service over here is ridiculously slow. I made a reservation to pick up a mid size car at 11am. I showed up at 10:55 am to pick up the car, but the person working at the front desk said that the car wouldn't be available until 12:40. I came back at 12:40 only to realize that the car was STILL not there. It wasn't until 2:30 that the car arrived from another dealer in the area. What I don't understand is how could Avis make a reservation for me if it knew the car wouldn't be available at the stated pick up time? Not only that, but when I did receive the car I found a 7-11 cup filled with a leftover coffee drink and bottle caps underneath the car seat. I'm staying away from this place and I'm taking my business elsewhere. read more

This is by far the least professional car rental that I have ever dealt with. The guy at the counter literally said " corporate have your money so they don't care" meaning because I had prepaid for my rental and they didn't have what I had requested I was basically screwed. The car they did have was disgusting. When I told him about it he says " I don't see it". Once I did accepted the vehicle shit got worse. The navigation/radio was not working. It would jump from station to station and disconnect from my Bluetooth, jump into Onstar. Shit was possessed. But it didn't stop there. The breaking system on the was was not working either. Vibration EVERYTIME driving down hill. The tires were in horrible shape. It was a nightmare. Listen I know them losing one customer won't hurt them a bit but just warning everybody out there. Their 800 number customer service is even worse. They talk to me like it was my fault. Horrible nightmare. You have been warned!!! read more

Avis Rent A Car - Hair from last customer - Car Rental Near Me - Simi Valley, California

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