I went in here because a wiper blade I had bought at a different store broke in less than 2 months…read moreof use. I had planned on buying a new one. The very friendly staff here suggested we try to look up if it was under warranty. I didn't have a receipt or anything but they were able to call the store that I bought it at and I got a new wiper for free because it was still under warranty. They went the extra mile for me and I really appreciate it!

I showed up at 7:45pm on a Sunday night to pickup an online order that said it would be ready in 30…read moreminutes l, 8 ordered it at 7:20 and wasted time and gas all to find out they locked the door 15 minutes before closing, I guess their employees don't work their full shift and they leave 15 minutes early

Greatest parts store on the planet! They take their time to make sure that you get the best…read morecustomer service! Their knowledge and experience are unrivaled! They even got me the brake chamber I needed for my rig! Love these guys!

Great old school auto parts. The guys and girls know the…read morebusiness and are not afraid to open a book when the computer doesn't have what you need. Fair prices and great people What more could you ask for

I called Auto Concepts about 3 weeks ago to make an appt to have them look at the stereo system in…read moremy wife's Highlander. I brought it in the following week per the scheduled appt and met with a guy there (long beard) who briefly looked it over, he told me it wouldn't be a diagnosable issue since the head unit is aftermarket, but he suggested it might be the adaptor that supplies power from the amp to the head unit. So we agreed to try a new adapter and see if that fixes the issue (loud pop comes from speakers and the stereo reboots). He took down my information and said he'd call me back the next week (which is now last week). I could tell he wasn't enthused about doing this job, but he wrote down my info on a post it note and said he had to order the part and it should be there in a week. Well I didn't hear anything back. I made an appt with them to replace the coolant and do a transmission service on my Mustang GT. So I brought it in last Friday. The guy at the counter didn't have any pricing info so I had to wait about a half hour before he told me the transmission service was going to be $760 (said it's because they can't flush it and would need to pull the pan and motorcraft fluid is expensive, which you aren't supposed to flush this transmission anyway). It was $280 to replace the coolant. $760 is nuts, so I said just do the coolant. While I was there I asked the guy hey what's the status of that part, I was supposed to get a call this week and never did. So he brought the long beard guy back in and he acted like he didn't take down my info before and didn't know anything about it. So I have called this place and made two trips there, all for a $280 coolant change on my car. They totally blew me off on my wife's car. Look, if you don't want to do the work, just tell me and don't waste my time and I'll go elsewhere. On my Mustang, maybe be better prepared with pricing information so I don't get slammed with a $760 price to replace probably 7 quarts of fluid and a transmission filter in my car. Absolutely ridiculous. This place is a total joke. From the moment I walked in, I got a vibe from them that they wanted nothing to do with me. Why? No idea. I guess they hate making money or didn't like how I looked, who knows.

Needed a tire leak fixed, along with tires rotated and balanced. Any time I call he always says…read morejust bring it down we can take a look, nice not waiting a week or two to get it in like some places. Honest shop

I placed an offer for a ford f150 rear end on Ebay that they never responded to. I later found the…read moresame exact rear end offered by them local to NY for approx. $950. The Ebay ad said $1,124.00 plus free shipping on Buy It Now so they added approx $174 to cover the "free shipping". I then check locally to me to have mine completely rebuilt. Joint, Clutch & Gear in Bay City MI rebuilt mine for $1,121.00 complete. Point is, check before you buy...

Excellent customer service from Greg!! Stood by their warranty and responded quickly to our emails!read more

I needed a hitch drawer primarily for a bike rack to be mounted on a 2024 Kia Niro PHEV. The hitch…read moreneeded to be ordered, which took two weeks. After two weeks of not hearing from them, I called and they said it had just arrived. The next appointment available for installation was a week out. They said it typically takes 90 minutes to install, so I decided to wait while it was installed. It took 4 hours. The mechanic who installed it apologized for the delay, and said it took longer because the schematic he had did not match the vehicle. The next day we made a 7 hour trip, and then returned the following day. We heard a rattle coming from the back of the car, so when I got home I looked under the bumper and found quite a mess. The rattle was due to the wheel-well and rear bumper cover not being reconnected. The wiring was very sloppy, with wire ties not trimmed, poor crimps and the wires hanging down without being attached to pre-existing wires. I went back to Brad's the next morning so they could see the poor workmanship and correct the problems, which they took care of in about 5 minutes. I asked to speak with the manager and suggested that I should be compensated for all of my time and trouble. The total bill for the hitch, wiring and installation was $775. The manager offered a $45 refund of the amount that was overcharged due to a error she found on the Curt website which incorrectly stated the retail price. If I had not had trouble and complained, I would have paid $45 too much, not to mention the very long install time and aggravation. At this point I researched the price of the hitch available from reliable resellers such as Tractor Supply, UHaul and others who all listed the delivered retail price of the hitch for $145 less than what Brad's charged me after the $45 refund. The installation of the hitch was $110, and the installation of the wiring was $135. Buyer beware, do your research first!

They closed the door in my face at 4:20pm after I called prior and they said they closed at…read more5:00pm... The sign on door said 5:00pm...The answering machine when I called at 4:30pm said they closed at 5:00pm.. When I asked an employee, who was outside trying too get his car started, "are they closed?".. he looked at me and said ".... maybe".. I said "at 4:30?".. He ignored me.. One (1) ghetto star they get from me they get...

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty

Can't say enough how much I loved my experience buying a brand new trailer from Davis Trailer World…read morea second time. Traded in my 2013 dump trailer (was given a fair trade) towards another dump trailer. Josh was my salesperson and great and easy to deal with. I live 45 minutes away with several other dealers in my area much closer, but my first experience was so great, I decided to drive farther for another great experience. They are a full service dealer and would recommend them to anyone. Looking at a newer truck and I will be going back to them for the hitch. They also have a TON of parts for trailers!!!

Great place. They always service my utility trailer and do a great job. Very knowledgeable. Great…read moreplace for jeans and boots as well..