I love PAW. When looking for a vet I called several and PAW was the most reasonably priced (boy do…read morewe appreciate that). And they were easy to schedule with. The staff is , incredibly kind and professional. They met my boyfriend's shepherd mix when I brought her for a nail trim. Lacy was very anxious but not only did they take their time, they were so kind and truly gained her trust. I just brought her for another nail trim & a Lyme disease vaccine (several months later), and Lacy was not shaking this time. They were again patient and loving towards her. I will be bringing her again for her second Lyme vaccine next week. I recommend PAW very highly. They will love your pet and are in this for the right reasons.

All the staff and the Vets are genuine and caring here. I brought my rescue dog, she was 10 years…read moreold and they saw her prior, so I stuck with them and they were wonderful... even during my loss 3.5 years later. They gave me clear quotes and options. I checked other vets that were closer in my area, for my new puppy, but no place compares. My puppy loves the staff and treats he gets from PAW. *****I'm traveling to come back to PAW because quality of care cannot be beat here. This is now year 4 that I'll be using them.

I didn't know what a great vet could do until we started working with Dr. Feldman. He is…read moreknowledgeable, conscientious and so thorough. We came to him when my first dog was fat shamed for his pain...Dr. Feldman treated my dog's underlying arthritis and made us all so much happier. We had the confidence to get our puppy this summer in part because of my confidence in Animal General to guide and support us.

I made an appointment with Animal General. Unfortunately it was 4 months away, but I made the…read moreappointment anyway. Two or three weeks later, after sending them the information they requested, they called and canceled that appointment. I have recently moved to Avon and this was just one more thing that made my life miserable. I am still looking for another vet.

My boy had a bad intestinal issue for weeks and was new to the area (so didn't have a local vet…read moreyet). They took him in on a Sunday morning, staff was very friendly and took the time to explain what was going on. In 45 min we were out there with Rx and he was doing better even that evening! Great establishment!!

The old gentleman was super rude and threw us out for no reason. Kind of happy they're closed .read more

They are all amazing from Doctors to receptionists…read more Very professional, caring and supportive individuals.

Super frustrating experience at this emergency vet! I was concerned that my dog had spinal damage…read moreso I brought him in to get him checked out. My daughter, dog and I waited to be seen for THREE hours. it seemed to take an hour per patient to be seen. We kept watching other animals come in and given higher priority (a dog with a cut, a dog with a cough) while we sat there. Finally, it seemed to be our turn and I was told another patient was more urgent. I left at 2 am, frustrated and without a vet checking out my pet.

Very compassionate and professional team. I took my cat…read morebecause she was very I'll. Everyone there was caring and compassionate. Thank you.

I have never in my life experienced such an unprofessional and careless veterinary office. I had to…read moretake my 6-month-old puppy to another emergency hospital less than eight hours after leaving this one because his condition rapidly declined. My dog was having a clear negative reaction to a toxin, and we were in this hospital for less than 30 minutes. The "doctor" took him to the back, glanced at him, and made a guess based on something they assumed was from his past. There was no additional testing, no further investigation, and no effort to confirm the diagnosis. I learned later that day that their assumption was completely wrong. By the time we reached the second emergency hospital, my puppy was experiencing tremors, seizures, instability, and could barely walk. Even worse, his gums were pale while we were still at the first hospital, and they didn't even give basic supportive care like IV fluids. What makes this even more disappointing is the interaction I had later that day with the receptionist. When I called--scared, confused, and simply trying to confirm the doctor's notes--she was inconsiderate, defensive, and extremely unprofessional. Instead of listening to a worried pet parent, she acted like a snarky child, cutting me off, speaking short, and giving attitude as if my questions were an inconvenience. It is terrifying that this is one of the only emergency hospitals within a reasonable distance, because the level of care we received was unacceptable. As a pet parent, I rely on trained professionals to guide me--especially when I'm not educated in veterinary medicine. Having to fully trust a medical team that provided such minimal, dismissive, and incomplete care of a 6-month-old puppy is beyond concerning. For an emergency/surgery-focused facility, you would expect attention to detail, urgency, and compassion. What we experienced was the exact opposite. This could have cost my puppy his life.

Five stars in every way! They were there ALWAYS whenever we…read moreneeded them. We recently lost our Great Pyrenees and she grew up with Roaring Brook's care. She lived the life of a queen with care unmatched from the entire staff at RBVH. I salute the reception staff, the techs and Dr Hilliard, Dr Staudacher, Dr Candace, Dr. Nasser and anyone else I missed. Abbie says, thank you for taking care of me. I have reached the Rainbow Bridge and no longer struggle with LarPar/GOLPP and Cushings. I'm free and leave with great memories.

We have been bringing our dogs here for years and have always had a wonderful experience. The…read morefront office staff is super friendly and the waiting room as well as exam rooms are always consistently clean and well maintained. We have two large senior dogs, one with ongoing medical issues and the entire team is always so kind and understanding. They are reasonably priced and never try to push "extras" on us. They always take the time to explain any diagnosis, treatments & next step options. We recently had to say goodbye to one of our dogs. The staff had us enter through a private entrance, which gave us a little comfort during such a sad time. Dr Begg was incredible. he explained every step of the process while being patient, understanding and so kind. We are so grateful for the support and compassion we received.

Beloved Companions in Avon, CT showed us incredible compassion during one of the hardest moments of…read moreour lives. When our beloved dog passed away unexpectedly, the owner, David, personally took my call the night she died and met with us the very next morning. His kindness and genuine empathy were truly comforting during this difficult time. David guided us through the cremation arrangements with great care (and allowed us to choose our preferred package with no upselling) and allowed us to say our final goodbyes to our sweet girl before we left. The cremation was completed the following day, and we received our best girl's ashes in a beautiful wooden urn, a prayer card, and several ink paw prints, all handled with the utmost respect and compassion, from Justin. We are deeply grateful for everything and 100% recommend Beloved Companions.

I want to sincerely thank Dr. Magnotta for the gentle, compassionate way she helped our lovey Milo…read morecross the rainbow bridge. The kindness, patience, and respect made an incredibly difficult day a little more peaceful. This also applies to Peaches and Beloved Companions. We are deeply grateful for the comfort brought to all. With appreciation, Kristin Adams

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

I had a great experience at the Farmington Animal Hospital when I went to get a checkup for my 5…read morey/o cat a couple months ago. The office was clean, intake was professional, and everyone I spoke to was a real animal-lover. Dr. Dan was kind and candid and encouraged me to ask any and all questions -- he was also able to cite recent research in the field, which was a big plus for me. Checkup fee seemed standard, and the doctor was totally transparent with me about the cost/benefit of additional tests. My cat probably wasn't thrilled about the whole thing, but it was way better than vet experiences we've had in the past -- and the peace of mind (they're responsive to email/phone queries) is awesome. Recommend!

This review is a long time overdue! My wife and I have been bringing our 3 elderly rescue dogs to…read moreStar Meadow Animal Clinic for over 10 years. Our main doctor is Dr. Tanya Battiston, who by far is the best we have ever come across. What is even better than that is the fact that if we have ever needed to come in and Dr. Battiston was not there, we have always had the best care from each of the Dr's and Techs working at Star Meadow. I can't recommend this practice enough. They truly put the care of the animals ahead of everything else. Let me explain: There was an incident where we had an emergency with our Chihuahua at 6:00 pm. We called Star Meadow and Dr. Battiston was getting ready to leave. After taking our call, walking us through a few things to check and assessing the situation, Dr. Battiston did not recommend for us to take our dog to the Emergency Vet. Instead, realizing the severity of the situation, she told us to come in immediately so that she could see our dog. We got there and within minutes she had diagnosed our dog with blockage in the bladder. After tests to confirm she managed to dislodge the blockage and empty the bladder. The very next day she performed successful surgery! She saved his life! This is the type of care and attention she and the rest of the Doctors and Staff at Star Meadow have always shown all three of our dogs. I have read some of the other reviews where people complain about the wait time, etc... To me that seems a bit ridiculous. I look at it as a positive. This practice is busy at times because they are that good! I would rather wait a few extra minutes (which rarely happens) because I know the Doctors are making sure the animals are being well cared for than enter a factory that pushes the animals in and out to simply make money! This is TOP NOTCH PRACTICE!

Wow they sent me a very offensive text message after I made a first new patient appointment that…read morethey received the previous vets notes on how I didn't do bloodwork for the annual wellness visit this year and told me they r not a low cost clinic and I should go to the humane society or east Hartford vet because they do a lot of bloodwork there and they r assuming I can't pay. They know nothing about me and my pet . Wow just wow so they cancelled my appointment