Buyer beware! I have been coming to Willowbend Dental for years and every time I do I say it will…read morebe the last. Finally I will fulfill that and never return. I simply just would like a teeth cleaning as my insurance provides me. I try to manage those expectations when booking my appointment as I know when you go into this practice they press you hard to sell you on anything they can. Today they tried again with charging me above and beyond the cleaning I had asked for. When I stated I didn't want that they refused service so I walked out. Do yourself a favor and when searching for a dentist in Plano, don't let the fancy office fool you. It's fancy for a reason and that being their ability to upsell this service. Stay away!

I came to Willow Bend Dentistry as a new patient after moving to the area, looking to establish…read morecare. The location was convenient and the online reviews seemed promising. I take good care of my teeth, brushing twice daily, flossing occasionally, and having had braces and permanent retainers growing up, I was shocked when I was told I had over 10 cavities during my first visit. That immediately raised a red flag for me. Still, not wanting to start over somewhere new, I agreed to have the three worst cavities filled (despite originally requesting to treat only the one I was most concerned about), along with a routine cleaning. Even with good dental insurance, I paid about $300 out of pocket. Shortly after the visit, I began experiencing pain and sensitivity on the right side of my mouth.... so much so that I couldn't chew on that side. I returned, and the dentist said my bite was too high and shaved the filling down, telling me the pain should resolve within a week. It didn't. I returned a second time and saw a different dentist, who shaved it down again. Weeks went by, the pain continued to worsen, and since I was only chewing on my left side, my jaw became inflamed and my TMJ flared up. Still trying to get answers and some relief, I returned for a third follow-up, this time with the original dentist again. I explained that the previous adjustments hadn't helped, but he insisted the bite was still too high and filed it again. This time, the pain was intense to the point where I was in tears in the chair. I was told numbing wasn't an option because it would interfere with assessing my bite, which made the experience nearly unbearable. I was eventually given nitrous just to get through the procedure which didn't do much but allow me a moment to catch my breath. By the end of that appointment, I was told that if things didn't improve, I'd need to be referred to a root canal specialist. Which is a joke considering I came in originally with perfectly healthy teeth and my cavities aren't nearly deep enough to need one. At this point, I've decided to have my X-rays sent to my previous dentist out of state and will be making the trip home to have this corrected. What began as a simple cleaning turned into months of discomfort, multiple missed hours of work, and new dental issues I didn't have before. I truly wish I had trusted my instincts and sought a second opinion sooner. I went in for a cleaning, left with a dozen alleged cavities, and now may need a root canal??? No.

Dr. Pincus runs his practice with exceptional honesty and transparency. You are never told you have…read morecavities you don't have, nor are you pressured into treatments you're uncomfortable with. I've been a patient for many years, and his ethical approach truly sets him apart. It's no surprise his practice continues to grow. I've also noticed very low staff turnover over the years, which says a lot about how well he treats both patients and his team. By far one of the best dentists in Plano. Highly recommend.

My teeth are not perfect but also they are not that bad, I do try to take good care of them…read more Dentist guy tells me they look like I have been chewing on rocks and then made me feel like a deadbeat for not being able to afford several thousand in dental procedures. I just wanted my teeth cleaned.

I went back to Taiwan twice to finish my dental implant treatment using the Nobel Biocare system at…read morea much lower cost. I still get reminder calls and emails from this clinic for cleanings, which I truly appreciate. The doctor was very understanding and offered me a refund, which I accepted. Even though I completed my treatment abroad, this experience encouraged me to go back home for dental work, enjoy good food, and spend more time with my family. I'm updating my review from 1 star to 5 stars to reflect how everything was handled with professionalism and care.

I've never felt so inspired to floss. . …read more There are some people whose passion and joy in what they do is contagious, like the personal trainer whose conviction somehow gets you through those extra 5 sets of squats at the gym. Dr. Lo is one of those people. A natural educator in a dental scrubs, Dr. Lo took the time to explain common misconceptions about dental hygiene with kindness and zeal. Like I said, I've never felt more excited about flossing and brushing. I took advantage of a new patient promotion for the office and am so glad that I did. The staff are welcoming and take the time to answer questions. I was not upsold on any service. From what I could tell, this dental office is more interested in giving patients what they actually need and does not try to sell products or procedures that are not necessary. It sounds like they offer a membership for self-pay patients as well that would offest the cost for those who are underinsured as well. Happy with the discovery of this dentist. Well worth the drive from Denton.

Always have wonderful experiences with Dr. Veerjee and team. Highly recommend to all my friends and…read morefamily in the area

I don't normally leave negative reviews, but after what happened to me at this office, I feel…read moreobligated to warn other patients. I originally came in for a routine cleaning that was covered by my dental insurance before my sister's wedding. Instead, I was immediately told I couldn't have a regular cleaning and that I had to get a deep cleaning instead. It felt like a bait-and-switch from the very beginning. I initially refused because I only wanted the preventive cleaning I came in for, but after enough pressure, I eventually agreed. After the deep cleaning, the office instructed me to return every three months for maintenance cleanings instead of every six months. I trusted their professional judgment and followed every recommendation they gave me. Three months later, I returned for my scheduled maintenance cleaning, and everything went as expected. Another three months later--approximately six months after my original deep cleaning--I returned for the next maintenance cleaning that they had scheduled. They administered approximately six to eight anesthetic injections because they knew I have severe dental anxiety. My entire mouth was completely numb, I could barely speak, and I was ready for the cleaning to begin. Only then did the office manager, Maria, come into the room and tell me they were not going to perform the cleaning I had been scheduled for. Instead, I was told I needed another deep cleaning and would have to pay approximately $2,000 before they would do anything. I was sitting in the dental chair, completely numb, unable to speak clearly, drooling from the anesthesia, and being told that unless I agreed to spend thousands of dollars, I would receive no treatment at all. I asked Maria to let me speak with the staff member who had treated me during my previous visits because they knew my history and had been involved in my previous treatment. I was told everyone was too busy and no one would come speak with me. I left without receiving any treatment after enduring multiple injections for absolutely nothing. I have never felt so humiliated in a healthcare setting. I walked into that office trusting the people treating me and walked out feeling pressured, embarrassed, and completely defeated. The experience destroyed the trust I had built with that office and has made me genuinely afraid of going to another dentist. Patients deserve honesty. Patients deserve to know what treatment they're receiving and what it will cost BEFORE needles go into their mouths--not afterward, when they're already numb and vulnerable. If this is how patients are treated after following every recommendation the office makes, I cannot recommend this practice to anyone.

The best Dentist I've ever been to, the staff are friendly and funny. I recommend this place.read more

From the moment I walked in the door, I knew I was going to love my new dentist office. The waiting…read moreroom smelled HEAVENLY. The woman at the front desk could not have been sweeter and more welcoming to me. She was working so hard too. Multitasking queen! Haley was my hygienist and she was gentle and thorough. She was delight to speak to as well. Dr. Naz is a great dentist and is so kind, knowledgeable, and easy to talk to. I normally very much dread going to the dentist, but with these guys, the whole experience was a breeze. 10/10 would recommend Couture!

I have been a patient of Dr Yeary's and team since 1997. He and his staff not only provide…read moreexceptional dental service but also provide exceptional personable care. Dr Yeary and team always keeps you informed of your dental status and options in easy to understand terms. As my family has grown they have also become patients of Dr Yeary's; in addition I make sure other family, friends, and coworkers looking for a top of the line dentist in the DFW area give Plano Smiles a visit.

When is the last you looked forward to going to the dentist? If you answered 'never' it could be…read morebecause you've neer been to Dr. Yeary. Dr. Yeary and his entire staff are amazing. Upon relocating to Dallas finding a new dentist was one of the many things I needed to do. And finding a great dentist was more challenging than I thought it would be. Thankfully I was able to go to my Yelp app and conduct my search. A BIG thank you to Nicole J. Upon coming across her initial review for Dr. Yeary I PM'ed her to gather more information. She promptly responded and the next thing I knew I was in the chair at Dr. Yeary's. Upon my first visit I knew I was in the correct place. Talk about rolling out the red carpet...the greeting I received upon arriving was both warm and professional. Instead of handing me some forms to complete, I was seated and asked a series of questions and the next thing I knew I was reviewing the 'new patient forms' and signing. I don't know about you but I am not a fan of completing those new patient forms. This approach made this part of the process so much more enjoyable. Next was the actually appointment in the dental chair. Dr. Yeary has state of the art equipment. As someone who enjoys technology I truly appreciate the setup here. From viewing X-rays on an overhead monitor to the cleaning tools, it all contributed to a great experience. Also, when the monitor is not in use for viewing X-rays, etc, the staff will gladly put it on a TV channel of choice. How cool is it to catch up on sports (ESPN) while having your teeth cleaned? And the comfortable dental chair made feel like I was at home in a recliner. Since my initial visit I've returned a couple of times and the level of warm professional service has been consistent. On one occasion I had a tooth fixed and the entire process was painless. And to top that off, later that evening I rececived a follow up call to see how I was doing. And guess who made the call? Dr. Yeary himself. I could not think of the last time I'd received a follow up call from my dentist (or doctor). Usually it's someone on staff who performs the follow up call. As we were heading into the weekend, Dr. Yeary made it clear that if I had any issues to call and he would get back to me immediately. When is the last time you had a dentist/doctor encouraging you to interrupt their weekend if required? I don't think I've had that occur. Lastly, I truly appreciate that Dr. Yeary looks to solve issues the most cost effective way. As we all know, dental work is expensive. It's good to work with a dentist who is looking to correct the problem the most cost effective way. And I appreciate that Dr. Yeary looks at a longer term fix, not just something to get through for a 12-18 months. I am very pleased that I found Dr. Yeary and his team. They are definitely a 5 star team.

WHEN my WISDOM TOOTH got out of the WISDOM BUSINESS and into the PAIN business!…read more One day I had a probem, literally a "pain in the neck." The next day my neck pain had moved to my jaw. "OK" "STRANGE" then my jaw pain moved to right under my wisdom tooth. OUCH!!! I decided, If the pain didn't go away by end of my work day, I was going to reach out to my dentist. The PAIN did NOT even wait until end of work day, but instead by lunch time the pain was excruciating. Uh Oh...My dentist is out of state so I decided I better get an in-state dental appointment AND QUICK! So I sent an SOS, can U HELP Me, communication to the Dental Office of Dr. Robert (Dad) and Dr. Aryn (Daughter) Jackson. They took my concern seriously and got me in with an appointment that fit my schedule ASAP. Being able to get a quick appointment allowed me to breathe a sigh of relief. EXHALE.... At my office visit I was not rushed or made to feel sQuEEZed in. I received excellent care, and assistance with my wisdom tooth issue. Dr. Jackson is knowledgeable and so entertaining. If he wasn't a dentist, he could be a stand-up comedian! Laughs helped me and helped calm me, when I was concerned about my mouth. I am a DFW pharmacist of OVER 30 years. I know EXCEPTIONAL healthcare and EXCEPTIONAL bedside manner. Dentist Robert Jackson, Susan Jackson (Office Manager), and Team get my HIGHEST RATING and BIGGEST THANK YOU! A City Doctor with a hometown CARING practice. LOVE it! I am ALL BETTER NOW! Smile.....

They are the sweetest people ever! They are exceptional dentists and have an amazing staff! I am…read moreterrified of dentists and they made the whole appointment just a nice, relaxing experience! Thank you!

Systematic double-billing and fraudulent financial practices - should I say more?…read more Though you have descent insurance, they will charge you the entire amount of services, claiming that this is the amount that insurance won't cover (100%, really?). Then they bill your insurance for EXACTLY THE SAME AMOUNT and get paid again. They will never tell you that you overpaid, and once you figure it out once your EOB is ready, Kids Dental will a) deny there is an overpayment b) try to keep it and "apply as credit for future services". Ouch! Oh, and good luck getting an office manager to speak with you: she is "so busy, and has to serve thousands of patients across multiple locations". On top of that, if you paid with your FSA card, you now have to go through the repayment process and all other time-consuming stuff. When this happened once, I thought that this was an honest mistake. But it happened again. And again - with a friend of mine. Horrible stuff, stay away - there are plenty of great dental offices in Plano.

I usually don't do reviews but since this is related to children I will write a review so this…read moredoesn't happen to anyone. I took my 4 YO here for a clean first time last year. They said she have several cavities. Which was shocking to me since she rarely eat sweets or drink juice, but I figured it was genetics. They wanted us to do fillings for all. We did one for the front but of course it's traumatizing for kids. So we put it off and for the next visit they wanted us to do fillings for the 4 cavities. I trusted my instinct and went for a 2nd opinion. I didn't tell the new dentist anything about my concerns. Low and behold, he said her teeth were fine. I asked if there were any cavities and he said no. Trust you gut and my review!

I wanted to update my review from the 14th but couldn't, so I'm leaving this new one…read more I originally called on Friday to reschedule because my wife isn't well, but since the office was closed, I had to wait until today. When I called at 8:05 a.m. to move my wife's appointment, I was told we'd be charged a $129 cancellation fee for being within 24 hours. She's currently bedridden and unable to do much of anything--making a dental visit completely unrealistic. After more than 30 years with Dr. Beougher, I was stunned by such a steep penalty. Other practices may charge a modest $25, but $129 feels excessive. I told the staff on the phone to cancel every future appointment--we will not be returning. Driving nearly 30 miles one way was already a commitment, but this policy makes it impossible to justify. Especially now that I'm retired and on a fixed income, I simply can't afford to support an office that treats long-time patients this way.

Dr. Beougher is amazing. I have had crooked teeth my entire life and have always hesitated smiling…read more He and his staff recreated my smile with a full makeover top & bottom, and it is now the most beautiful smile I've ever seen. They have changed my life. From the front desk, to the assistants everyone is so kind and made you feel like a priority to them. I felt very special every time I visited. I recommend if you have ever wanted to change your smile ..... don't put it off. Dr Beougher will change your life. Love the entire staff - Kimberly, Veronica, Hannah. They are so accommodating and professional.