Recently, we arrived at the hotel on a Thursday afternoon, for a two-night stay. We booked (and PAID for) a room through Expedia.com. It was my husband's birthday weekend, and we planned a little getaway to celebrate. The reason we chose this hotel was because it was in a good location for the things we had planned. Easy and convenient for us to come and go from.
We arrived a little early, somewhere between 1:00-1:15p. Check-in wasn't until 4:00p. Since it was a Thursday afternoon and the parking lot was virtually empty, we thought we would ask if we might be able to check in early. The young blonde female working behind the reception desk received us in a very rude, very cold manner. She never once looked up at us, asking for our last name while staring at her computer screen. She finally told us that there was nothing available yet and to either "come back" or "sit in the lobby until 2:30 and check back in then". We left and came back at 2:30. She looked up at the door when we walked back in, then looked down again. She then asks for our last name again as if she's never seen us or heard our last name before. BTW, my husband is Japanese and I'm a white, blonde woman, so you kinda remember us) and again, she didn't look at us, and spoke very condescendingly to both myself and my husband. She said once again that nothing was available yet, and made her same generous offer to either leave and come back or have a seat in the lobby, so we left, AGAIN. When we came back for the third and FINAL time at EXACTLY 4:00, the same aforementioned blonde person was still there, only this time, another woman was now working behind the desk as well. I was SO agitated with the one girl, I decided, rather than lose it altogether, I just needed to turn my back to both of them while my husband checked us in. Unfortunately, I didn't get the blonde person's name, but she's the younger blonde female who loves wearing white sweaters and headbands with pearls on them.
Anyway, the room was nice enough, BUT...they end up putting us in a room on the first floor, on the main street side, where there is a constant, heavy, noisy traffic flow. As if that wasn't enough, they checked a herd of elephants in directly above us, who proceed to stomp around late into the night and again very early the next morning. Suffice it to say, we got very little peace and quiet, and very little sleep.
The stomping above us woke us early, so we got up, packed and went to check out to leave. We go to the front desk to check out and apparently somebody working the reception desk "accidentally" charged the room to our credit card they ask for to hold for incidentals. Thank God my husband had all of the receipts in his phone to show them. So now we're being held up from being able to get the hell outta there while the lady with an actual brain in her head FIXED THEIR MISTAKE!! Honestly guys, I HIGHLY DO NOT RECOMMEND this hotel!!!!! It's a big fat ZERO from my husband and I!!! read more