I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

I purchased a brand new car in cash ($53,000) coming from an out-of-state dealer. I paid $2000 to…read morehave the Jeep delivered to AutoNation here in AZ. They told me it could take up to a week to 10 days. I contacted AutoNation multiple times during the delivery period for ETA updates. They kept assuring me of a specific date for delivery. In the meantime, I was going to be transferring my current plates to the new vehicle when it arrived and trade-in my vehicle. They took the title from me and removed my plates/registration from my vehicle. I was pulled over for driving an unregistered vehicle and received a ticket. I called them immediately and they did nothing to rectify the situation. An hour before I was to pick up my new Jeep, they texted me and said it was NEVER PICKED UP for delivery almost 2 weeks ago. Then they promised to get another company to pick it up the next day and expedite the delivery in 4 days. The next day, it was not picked up and they said it would be over another week. I suggested they could fly me to the location and I would drive my vehicle back myself; they said they would but not pay for gas or lodging. And then said I had to pay for the airfare myself and they would reimburse me from the delivery fee that I paid in the first place for after I returned. I have the bank statement showing they cashed my $53,000 check 10 days ago, and they will not cut me a check back until they check if they money is cleared, then it would take time to process; meanwhile, I've also been told they could write the check same-day. They are now being more rude and unprofessional, saying they have other customers - this customer has been waiting for her new car, gotten a ticket (over $200 for traffic school), ended insurance on current vehicle and purchased insurance for the new car that never came, they are in possession of the title of my current vehicle that was to be a trade-in and they have not given my title back to me.... They are thieves. I have yet to get my $53,000 back and they will not tell me when they're not "busy with other customers."

Sunday morning, instead of brunch we've decided to take a walk around the dealership for a newer…read morevehicle. Bell Road Toyota has treated me well the past 2 years, so why not. Met with Jarrod, very nice guy. He walked us through the used car lot with zero pressure and provided vehicle information as if he has studied everything about each vehicle, pretty great. Didn't think I was going to buy today but Jarrod helped us out with a $$ that we could not resist. Thank you Jarrod for your help and understanding of our financial situation.

HONESTIDAD e INTEGRIDAD brillan por su ausencia en este dealer…read more Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 para comentarle que regresamos el Camry por no adaptarse a nuestras necesidades, él dijo que no había ningún problema, que acudieramos al dealer., lo cual hicimos el día 08/12/2025. Adquirimos una TACOMA 2025, pero nos incluyeron 12796.00$ por regresar el Camry y desaparecieorn los 2000.00$ que dimos de downpayment. He intentado contactar al Sr Diego Muñoz (Manager General de Ventas) en varias oportunidades, pero ha sido imposible. Le he dejado mensajes con la recepcionista y otros empleados, desde que el intento contactarme el día 11/04/2025, pero hasta la fecha sin respuesta alguna. Es por todo lo explicado anteriormente que deben tener mucho cuidado, ya que evidentemente hay personas disfrazadas de ejecutivos que son depredadores financieros, quienes a través de prácticas y tácticas inescrupulosas nos engañan, haciéndonos quedar como estúpidos y además tomando el dinero de nuestro esfuerzo. Empleados involucrados: Jesus Vielma, Gabriel Vielma, Kevin, Jose Almodovar.

Got a 2013 Dodge Dart for my daughter and they made sure everything was good with the car because…read moreshe will be driving it to go to college. The process was easy and the car was afforadable.

Bryan and Wayne are great. Great communication, stand by their work and trucks, and go the extra…read moremile to help people out.

I purchased two cars from Timmy. This is a family owned shop that is honest and been there for…read moreyears. I highly recommend Stopping by if you're looking for a vehicle at a decent price and good people.

Bought my first car here! Everyone was super helpful, welcoming and friendly. I couldn't believe…read morehow honest they were....not pressuring at all... made the process so much more easier. Tim is like an encyclopedia. Even though my car was used and it's been nothing but great! Recommended this place to my whole family and friends!! Definitely coming back next time to purchase my next car!

Tahjae was great! Professiona,kind and very honest. I bought a car and had it delivered to…read moreArkansas. To say the least....not average purchase. Tahjae kept me informed, answered all my questions, and got the help needed! Mimi did a great job, too!

DO NOT BUY HERE. Bought 2023 Nissan Rogue. Dropped it off to me. First day on highway 21 tire…read morepressure, no gps, phone echoes and shuts off. Called to have fixed. 3 hours they fixed NOTHING. SERVICE MANAGER: tells me NOT DANGEROUS to drive with that low pressure.. LIE YES IT IS , in this heat can cause a blow out and more. -Tells me car doesn't come with GPS. LIE -tells me I have to get a new phone to have it not echo. I have an iphone 11 Max. LIE Told my sales girl get this fixed or I return the car. Said she would on Monday LIE NEVER HEARD BACK in a week. So ..... I took it to ABC NISSAN Camelback. SERVICE MANAGER fixed ALL THE ISSUES in 15 minutes in my car!!! GPS, Phone, and added my husbands phone with BlueTooth. No echoes MIDDWAY does NOT CARE any further than the cash you put down. THEY LIE, service dept is INEPT and had the audactity to LIE TO ME I will NEVER EVER go back to Middway. GO TO ABC NISSAN.....AMAZING HELP

Nick and Shayla are amazing people and helped me get into my first new car! They provided legendary…read morecustomer service and made sure to walk me through everything I needed to know. Highly recommend!

Nick is a true gentleman car saleman Words can't describe how I feel about Nick he is honest and…read morekind to me He went backwards to make feel like a super client of his So wonderful to deal 5 stars is not enough because after we purchased a car from him He continues to help and make me at ease He went beyond and Carter to our needs Thank you so much When we need any cars again, we will go to his company first Thank you so much

Due to google reviews having a word count I can't get the full story out for everyone to see, but…read morethe good news is Facebook doesn't have a word count when posting to their reviews there. That being said this is by far the worst car buy experience I've ever had for about 37 different reason, they have dropped the ball more times than I can count and I've had to do a lot of follow up work to just get basic stuff done. They sold me a mechanically broken truck lots of worn suspension parts as well as a TQ converter that went out 1000 miles later, they messed up my paperwork at least 4 times and then made promises they couldn't keep more than once. Oh and to top it off they never filled my registration to the MVD so 6 weeks later I still have no plates and is no longer street legal because it expires tomorrow 10/28/25. I wouldn't recommend this place for a car purchase if it was the last place to buy in the PHX metro area. Please check their FB reviews before buying here! I'd give this place a negative 5 if I could. DO NOT BUY FROM HERE! Edit.... As of 11/7 I spoke with the owner because he wanted yo try a reconcile the situation, in the process he called me a perfectionist my expectations were to high for a 27k used truck and I was the problem and the outlier out of all of his customers. It was very insulting a rude and a huge waste of time due to him not responding after I sent him the final invoice of the repair bill to get the truck I owed for 1000 miles back on the road. 2nd edit... as of 11/20 he told me I never brought an of these issues up to him and his team and that It was my problem to solve. If you buy a vehicle be prepared to be screwed over the entire time.

I suggest to buy a vehicle some place else. I had nothing but problems with the chevy avalanche I…read morebought from them a month ago. It was leaking oil extremely,so I took it back to them and they said they fixed it the next day same thing oil everywhere so I took it back the second time they told me it is the rear main seal and tried to charge me 600$, luckily the finance company was on my side and now didn't have to pay the 600$ or i would have been ripped off because it is now still leaking and these guys were real rude about it. After all this i asked them for a work order receipt witch took them 2 days to get to me and the work order was total fake and made up what a joke.i will never buy anything nor will I send anyone there to purchase or have there vehicle worked on by them. If you do consider doing g business with them I can honestly say "BE CAREFUL!"

I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

Thankful for all the bad reviews. Businesses like this should not be allowed to continue…read more Thanks to the help of the yelp community I did not purchase a 2024 Jeep grand Cherokee L from this dealership. They should beg people to buy from them with horrible reviews I have read from here. Completely unwilling to negotiate on a hail damaged jeep. With all the reviews on them selling lemons I can only imagine what else would have been wrong if I went through with the purchase. Taking my business elsewhere. Follow up 7/8/2026 After the dealership responded to my review asking me to call so they could resolve the issue, I gave them that opportunity. I spoke with a manager named Juan, but unfortunately nothing was resolved. Instead of addressing my concerns, one of the first things he asked was whether I had left the negative review. When I said yes, the conversation quickly shifted to criticizing me personally, including questioning what kind of person leaves a bad review without doing business. The problem with that statement is that I did attempt to do business with them. I was prepared to purchase the Jeep with cash, but my experience during the sales process led me to walk away. I genuinely hoped this follow-up call would change my opinion because I feel bad for the owner seeing so many negative reviews. Unfortunately, after giving the dealership a second chance, my experience only reinforced why so many customers have shared similar concerns. I believe reviews should reflect actual customer experiences, and this update is simply an honest account of mine.