Would like to give a big shout to the lovely ladies at Midway Nissan Nasha B. And Mihui K. For listening to me and taking care our issue with r roof rack that's what am talking about customer service and if I can give you guys more stars. I would. This is our third vehicle that we bought from Midway Nissan we did have little issues but they took care of them. With no hesitation thanks to the staff at Midway Nissan Bell Road. read more

DO NOT BUY HERE. Bought 2023 Nissan Rogue. Dropped it off to me. First day on highway 21 tire pressure, no gps, phone echoes and shuts off. Called to have fixed. 3 hours they fixed NOTHING. SERVICE MANAGER: tells me NOT DANGEROUS to drive with that low pressure.. LIE YES IT IS , in this heat can cause a blow out and more. -Tells me car doesn't come with GPS. LIE -tells me I have to get a new phone to have it not echo. I have an iphone 11 Max. LIE Told my sales girl get this fixed or I return the car. Said she would on Monday LIE NEVER HEARD BACK in a week. So ..... I took it to ABC NISSAN Camelback. SERVICE MANAGER fixed ALL THE ISSUES in 15 minutes in my car!!! GPS, Phone, and added my husbands phone with BlueTooth. No echoes MIDDWAY does NOT CARE any further than the cash you put down. THEY LIE, service dept is INEPT and had the audactity to LIE TO ME I will NEVER EVER go back to Middway. GO TO ABC NISSAN.....AMAZING HELP read more

I would not recommend dealing with Kaitlyn Orabanec in sales. During my experience selling my car on Marketplace, she made a very low offer, which I declined. Afterward, she left a false review in response. I found the interaction to be disrespectful and unprofessional. @Mary V she's not an ex employ. Kaitlyn Orabanec still current employee of Midway Nissan. I contacted corporate on 7/16/2026 to file a complaint and corporate contacted her and she responded that she did not represent Midway Nissan. She was doing it on her own private business which such a bs because a person like this can't afford a 20k car that's why she works at your dealership. Nice try to cover her up. read more

Midway Nissan - Car Dealers Near Me - Phoenix, Arizona

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great hospitality, get with Paige or Kendrick they'll do you right. Dealerships could always be tricky just work with the right people!

I took my car there to get check out my seat came back with a rip in it. They had the car for 6 hours. The service rep said he had a tech drive it but they see nothning wrong with it besides needing a wheel balance. I explain the car seen like it didn't have any power. Well come to find out from my neighbor who works on cars that my air filter was dirty and the intake wasn't getting enough air to the engine. One I replace it the car runs fine now. This is the second time they damage my seat. Don't take your car there they are over price and it's clear the techs don't know what they are doing if my neighbor know what was wrong and their techs can figure it out that"s a problem and they charge way to much. Someone going to pay for this damage seat. read more

Midway Nissan - Car Dealers Near Me - Phoenix, Arizona

Do NOT deal with this joke of a dealership. Dishonest, deceptive and a total waste of time. We had an agreed price with Paige, PRIOR to me going in to their location. Once there, the first piece of paper I signed had the agreed price on it. After a few minutes a "manager" , an extremely rude guy named Mike, came in, and suddenly the price had changed. Obviously this fella expected us to fold and pay the "new" price. We had an agreed price of $23,500, the new price was $23.856. For the sake of $356, they lost a sale. Walked out. DO NOT WASTE YOUR TIME read more

This place is awful and so unprofessional starting with the service manager that calls him self "booty" literally on his business card as a grown ass man. I took my car in on Monday. Zero calls or updates for 2 days. We left multiple messages. Zero concern that I'm a single mother without her car rn. Finally we get to Thursday and they still have no idea what's wrong with my car. Had to grab something out of my car yesterday and the windows are left open in the bay for who knows how long my car was absolutely disgusting when I picked it up today. Zero concern to wipe it down or nothing. I picked my car up to take to Peoria Nissan to see if I have better luck with them. This place is absolutely ghetto as hell and zero concern for their customers read more

Negotiated a price over chat with Paige. We arrived at the dealership and test drove the car. When we came back to the dealership her manager said Paige made a mistake and he couldn't honor the price. They wasted our time!! read more

Bought car end of sept. Car sales listing said had lane assist. My mechanic found it didnt. Took car back to repair something they didnt catch. No gm but corwin a mgr made deal to pay 4 aftermarket blind spot. Found vendor got verbal approval as did vendor, did work.they never paid. Finally there is gm who saw a bad review & contacted me. I accepted corwin's approval. Vendor sent invoice & got verbal approval which he always did the many times he did work cor midway Should i have more proof in writing? Wish i had but husband was very ill and i just wanted to get approval and go home Why would i go through all that? Find vendor get invoice and go-ahead from vendor. Make up a story about Corwin? While dealing with sick husband who died a month later? Not my fault they had no gm, and a mgr (no longer there) who lied By the way: i got work done. Im fighting for the vendor to get paid He is small businessman who was also widowed last year Want a nissan? Let your conscience decide where to go read more

Midway Nissan - Blind spot alert button showing work was done - Car Dealers Near Me - Phoenix, Arizona

Update showing the texts- emails- false appointments made. I reported to the BBB and unfortunately nothing was done. Stay away. The level of harassment legitimately made me feel unsafe as it was unhinged. The lies and false appointments the repeated accusations and gaslighting. read more

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We went in to look at a car on their lot and had a terrible experience. It was not a welcoming or very friendly environment. I had been in contact with Brenda for a week about the same car and when we got there she had no idea how to work/navigate anything on the car. We also worked with Carlos and over the phone he was not very pleasant...we hoped for better going in person but unfortunately it was not. He didn't seem to care about helping/working with his customers, he seemed to be more focused on his ego. We will not be going to this facility again. read more

Tahjae was great! Professiona,kind and very honest. I bought a car and had it delivered to Arkansas. To say the least....not average purchase. Tahjae kept me informed, answered all my questions, and got the help needed! Mimi did a great job, too! read more

If I could give zero stars, I would. Midway Nissan has been one of the most dishonest, unprofessional, and frustrating dealerships I've ever dealt with. When I purchased my vehicle, they explicitly agreed to remove the pinstripes and included that promise in the "We Owe" agreement. Simple enough, right? WRONG. After the sale was finalized, they suddenly changed their tune and told me they wouldn't be able to remove them. Instead, they offered me a $200 check as compensation. Not ideal, but fine - except they then spent FOUR WEEKS dodging my calls, making excuses, and doing everything possible to ignore and delay me. I was passed around from person to person, lied to, and treated like a problem rather than a customer they had already wronged. It wasn't until I told them I was prepared to contact the Arizona Attorney General that they finally decided to take me seriously and issue the check they had promised weeks ago. The entire experience was shady, infuriating, and completely unacceptable. I will never work with Midway Nissan again, and I strongly urge anyone reading this to think twice before trusting anything they say. Once they have your money, they do not care about following through. Avoid this place at all costs! read more

Poorly ran service department. I take my vehicle there because I trusted that I was getting good service from the brand that I bought from. 2 different times major miscommunication and issues. I have a full extend warranty I paid for so I should not be having any issues. 3 hours for a half ass oil change is BS read more

Had our bank call us after the REFUSED to accept our pre approval and was adamant we had to go through them to the bank. We wanted our banks gap insurance and they LIED and added their dealership gap which we said NO to! Added 1k to our final bill. But we believed them when we asked if it was our banks gap not theirs and they said it was. What scammers. Never never never go to them ever. Sleazy managers for sure. read more

So, I need to now update my review to lower my rating. The company didn't get my title submitted and then lied when I called them. Here's how I know. The day before I called, nothing was showing on the MVD website regarding my title. I call the next day and they transfer me to the title lady, who says, "Oh, this was already submitted." I ask her when and am told two weeks ago. However, I find it very surprising that two days after I called it is now up on the MVD site and showing submitted the day I called them. Why not just apologize for the mess up and say "this is being corrected immediately?" Things happen and I wouldn't have complained. However, I HATE the lying of this place. Just goes to show that the problems with this dealer are wider than I thought. Avoid at all costs. read more

I should have looked at the review before purchasing a car from Midway Nissan. I should have gone with my gut feeling and not purchased the car from them. They kept showing me cars that were not detailed and had not gone through all the inspections. I had 1 request to replace the tires because I knew they were not good. They gave me a report saying that they were fine, but I had another shop look at them, and they told me they need to be replaced. I went back to Midway Nissan, and they would not take any action about it. STAY FAR AWAY FROM THIS COMPANY!!!! I will never do business with them again. Always listen to your gut feeling. read more

0 stars. We drove 4 hours for a car. They knew we were coming. I even offered to start the paperwork over the phone, they said not to worry about it. They Sold it to someone else 20 minutes before we arrived. NO REMORSE at all. The manager was incompetent and did not care at all. Drake is a liar and this is the worst dealership I ever attempted to work with. My advice, STAY FAR FAR AWAY. read more

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Buyer beware!!!! I was a potential buyer. I was interested in a truck and called the sales department. I worked with Daisy, and she was overall pretty attentive. I sent my credit app in early and she sent me a video. I did asked her specifically to make sure I wouldn't be surprised by anything when I got there since I live 45 min away. She explained the truck is "gorgeous" and nothing surprising.... Keep in mind, I, like everyone else, have purchased a vehicle before, by a private seller and dealership so my expectations were set pretty high from experiences I've had in the past. I arrived at the dealership and people were friendly for the most part. We were 15 min early and the first thing Daisy said was "your appt is 45 away". I'm like nope, we are 15 min early, but if you're not busy what's the issue... she seemed a bit annoyed for me to be early. The manager came out and told us how amazing the truck was, perfect condition, and how he bought it himself from a seller for the dealership..... this threw a few red flags out for me, since I've had managers tell me great choice, nice truck, whatever.... But he was pushing how great the truck looked. We walked outside after they brought it out and at first glance yeah, it looked great. After closer inspections, there was hail damage in the drivers side on the back quart of the truck. It wasn't a ton so I thought, yeah I'm already gonna work on the final price if I decide I want this truck. Overall it was in good condition...went for a test drive and I was really considering buying this vehicle. The whole time Daisy really didn't say a word, seemed annoyed, and was short. I was telling her if I purchased it I would want a deep detail since there was hair, dirt and grime in corners of the cup holders, stains on the arm rest and seats, and left over detail spray from when they just wiped it down.... When I returned I pulled it under the light so I can take a closer look at the hail damage and do a walk around. As I was honestly about to tell them let's do numbers, something was telling me to look at the top of the truck, so I hopped up and looked at the hop of the truck and I shit you not, it looks like a German woman was hired to dance up there every night with heavy wooden clogs. The damage was absolutely horrendous. Right away I was like absolutely not, and I immediately got frustrated that Daisy didn't give me a heads up. Worst part was she acted like she didn't know what I was talking about.... I told her I'm done, not interested. As I walked to get the keys to my potential trade in and the manager was like "how'd you like it, great choice right", I'm like yeah except for all the freaking damage!!!! He's like what damage, I said the extensive hail damage on top, he then admitted to knowing about it and told me it's hard to get fixed.... I told him you were about to sell me a truck with extensive damage!!!! I asked for my keys and he's like "it's too bad we can't make a deal, I was gonna offer 8k for your truck"..... my first thought was what a douche, my truck is a bit older but in 10x better condition with way more options then that clog dancefloor of a truck. The options I have put in by itself are worth more than 8k. He almost got me to come back and talk to him but I just jammed.......... I did send them a text and let them now know unprofessional this all was, and how inexcusable the whole experience was. I told them if they agreed to repair all the hail damage I would consider, but the price would have to be negotiated..... they said they would call me the next day. Today I got a call and they told me all they could repair is the side of the truck. That answered my questions 30k for a beat up truck, na..... beware this place is shady af. ****UPDATE**** They asked me to call Aimee and pretend to care in their message on here. I called her twice, left 2 vm and one message with the receptionist. That message was just to save face. Face yourself the hassle and buy elsewhere. read more

Midway Nissan - Car Dealers Near Me - Phoenix, Arizona

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After doing business here for 7 years & always trusting their service, I was in today for a routine oil change, only to be told I failed inspections on a list of things they only just replaced & already paid for on my last visit, telling me I needed all these things again only 7500 miles & 6 months later. I looked these things up & at minimum they should have lasted a year. One item they tell me needs replacement was replaced 6 months & 7500 miles ago & should need replacement only every 30,000 miles. So either they did not complete the service I paid for 6 months ago or they are trying to get me to pay for it twice today. I will only do the bare minimum here going forward & start taking my service needs elsewhere. Their service contacts are also not covering parts of the car that are outside of routine wear & are actually parts the car was built with now considered faulty. Don't bother with a service contract here. They don't stand behind it. And how did so much becomes critically in need of replacement today when there was no sign of any of this only 7500 miles ago! So disappointing to find out that a place you trusted can take advantage of loyal customers like this. read more

Do not go to this dealership. An agreed refund through BBB and they still do not hold up to their agreement. They rip you off. And do horrible service. Said they did not charge me with a deductible when I have proof they did!!! The most horrible Nissan dealer. They tell you things that need repair that don't. I have a warranty, my service advisor says oh this particular service is not covered, guess what, it was. I have the best warranty that covers all inside. Lazy. I did their work. Then I call to check on my car today, my advisor was not even scheduled today, had I not called, would never have known it was done. Then I got home and part of my door panel falls off, part of the work they were doing today, so immediately went back. No type of apology, so sorry Lisa, no type of comp for their mistake. Said I had to pay a $100 deductible for my warranty. Not right. Coulter Nissan had done warranty work in the past, no fee whatsoever. Thieves. Plus said would give me a discount for bring a great customer, did not. DO NOT GO HERE!!! read more

Charging 3% to use credit should be illegal. Shame on Nissan gouging customers. Won't ever go back. Not like they aren't already charging it in their fee. It's another cash grab. F them read more

On Friday 12/20/2024, I was contacted on a basic basis to change the engine oil, but the car was taken by the glass and transported openly, and this is what happened, and only the windshield wipers were changed. When they contacted me to receive the car, the surprise was as usual. I was deceived and charged other bills. We heard before about Labor Day and other things with double. This cost me $114 to change the oil and windshield wipers. The worst and finally, the way I deal with the servants known as Jason. This place is terrible and customers are exposed to being fixed by the rude and unprofessional workers. A group of rabble who steal your money in different ways. Other than this place, I will clean it completely, even for the simplest access. This is the second time that a problem has stopped with the same workers who failed in the problem of the sound being cut off in the radio device. Everything they prevented them from asking for a change in the entire radio, but the result is that the last radio does not work, as they say. A group of backward people and the person in charge of them is a person who does not respect customers. After putting their money in his pocket, he is happy with great anger towards that place and the workers in it. Garbage I wish if i can rate zero because they are read more

Unsafe child waiting area. My child (2 years old) was sitting at the table, the table fell on her leg and she ended up falling onto the ground. Pictures included. Table is not locked in place. read more

Midway Nissan - Car Dealers Near Me - Phoenix, Arizona

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Buying a new car the fun way! I had a great time at midway Nissan! I recommend this company

We left our car with them and after they couldn't locate the problem, they asked us to leave it a few days. When we picked it up 5 days later, they said they couldn't find the problem. My husband lifted the hood and the air hose to the intake had a huge hole in it. We're talking visible from 10 feet away. We had work done a number of times on another vehicle and every time we get it back, something else is wrong with it. Probably the most annoying thing is: we've told them to stop calling us and they won't stop calling us. read more

Midway Nissan - Look normal to you? - Car Dealers Near Me - Phoenix, Arizona

Had an issue with our latch on our Nissan Frontier tailgate Nick Thomas took such good care of it for us We only deal with Midway Nissan we highly recommend Nick Thomas from Midway Nissan read more

If I could give negative stars, I would. I knew going into this place that they were going to be skeevy people just because that's what car salesmen usually are. However, after going in with a car that I wanted to trade in, they did not give me anything that I was looking for, but we're bound determined to try to take my car from me because it was a decently aged car with decent miles. I wish I would have kept my car to be honest. I wish I could go back. My boyfriend also purchased a car that day they gave him a horrible deal. They gave him a car a week after we bought it. It already needed a service due from Carfax. So you're going to tell me that you have this car on your lot for how long that you can't do all necessary and due services on it before selling it? Also a month into having the car we had to fix a nail in the tire and we could not even patch the tires. We had to buy all new tires because the tires had been patched so many times and we're so botched and bad that we could not even repair them even though the hole in the tire was not in the wall and was easily repairable if the tires were in any kind of decent condition. While I was there the used car salesman tried to offer me his vape as well as made a comment about my car seat covers that happened to be covered in mushrooms, asking me if I did drugs. Like what in the world? You guys need to make this right, this is ridiculous. I have bought used cars before and never had this kind of experience. I would not recommend this place to anyone and I'll make sure I spread the word. UPDATE: do not ask me to reach out to the business because you don't do ANYTHING. You dodge phone calls like he plague and never return them because you DONT care so stop pretending you do, seriously considering getting a lawyer. read more

You will get scammed. I bought a car from Pinnacle Nissan in Scottsdale in 2020, so I thought I would be savvy to their tricks. I cought most but still got Scammed. I can only tell you about my experience in hopes you go in armed with this information so they don't pull this on you. First scam. When they tell you the amount of the Kelly Bluebook Value of your trade in, ask to see the print out. I traded a 2020 Sentra SR with 35k miles that was in very good condition. I only had a minimal scrape on the side of the front bumper. They listed my car as "fair" condition. The printout stated only 18% of the vehicles will fall in this category having major mechanical or body damage. That dropped the value by $3,000. Make sure they didn't list your trade in as "fair" condition unless it is. I accidentally saw that print out. They told me I never should've seen that. They said they normally don't show that to customers. Here is the second scam they pulled and got away with. I went in during March Madness. The sales agent always sent us away as he pulled a vehicles up for a test drive and pulled the sticker price out of the window. He put it under the front seat so we didn't see the actual price. When I asked the price, he gave me an inflated amount. In my case, he said it was $38,400. He then showed me, on a computer screen, a discount that I was told was the March Madness discount of $2,2 and change that took the price of the vehicle to $35k and change which was the ACTUAL sticker price of that vehicle in the first place. The price of $38,4 and the " so called discount" was never printed out so now I don't have proof they inflated the sticker price and showed me a made up discount bring the price of the vehicle to the original sticker price. So, I never received a discount. If they show you a price and offer a discount, make sure you see for yourself the sticker price and request for them to print that discount out. The whole time they were pulling the sheet over my eyes, they stated repeatedly how they pride themselves on customer satisfaction. That was scam number three. This next one I wouldn't count as a scam but I was told, since I was trading in a Nissan for another, they would give me a loyalty discount. I never received that because I was focused on catching all the number games they like to play. I dropped that ball just by the amount of them I was trying to juggle. Next time I buy a vehicle, I will go to CarMax. Oh yeah, they will keep your keys from you so you can't leave. I was told three different people had my keys. When asked for them, they stated they didn't have them. read more

My son Victor recently had his Nissan Leaf repaired at Midway Nissan. I want to compliment Victor Bustos, one of the service reps. He was very professional and spent time talking with both me and my son. He was able to get a discount on our service beyond what he thought he was going to be able to do for us, which we really appreciated. The service was completed in a timely manner and the vehicle is now running well. I would highly recommend Midway Nissan for any of your Nissan repairs! read more

We will never do business with Midway Nissan on Bell rd. We went to sell our Car, The dealership pressured us to buy a car. We took delivery only the next morning the car broke down due to engine seizure. The Engine is blown We have been in a fight with every manager, Managers names, Eric, Branden, Tyler and they have ALL lied to us, they do not answer the phones when calling them and they have tried their best to keep our car. 8 days later after we have called the dealership every day to rectify this issue, They do not deal with the customer right. They made every attempt to take advantage of us in this deal and we are not having it. This dealership has the worst customer service. We will NEVER do business with Midway Nissan again. Every person we have called has given us the run around. This dealership is the worst I have seen, and I am going to send review so NO one else has to get this treatment read more

Would rate 10/10. I needed to trade in my vehicle and had been looking around the valley. I've had three Nissans in the past, as I like the brand. While looking, I found something comparable to my current car, and they sold me a Kia, which is the right fit for me. I didn't feel pressured or overwhelmed like I did at other places, it was chill. I got a decent amount for my trade in. Thank you Eli, Ray and Julio! read more

I never received this kind of rude response and don't care attitude from any of my other cars, so far I owned Honda, Toyato and unfortunately I chosen Nissan for EV.. The car was good for last 4 years and recently it started showing battery issues. When I took it to this dealer first round they said they updated software and that should take care of the problem, and still did not solve it. So went again and they took a day to respond saying they cannot do anything until the problem get worst, so that mean they wont solve the problem even though they knew there is a problem and asking the customer to wait until they stuck in middle of somewhere and getting into more trouble before they start fixing the issues.. Even though I provided the video recordings of the problem, they say they need a better video :(, the video I provided them clearly say there is some problem.. Still stuck with them not sure how to take this further. Looking for the options.. Reached out to service center manager no response yet.. read more

Requested loud clicking noise to be looked into but was told had to reschedule or leave the car overnight with no rental option, was never approached about rescheduling. When picking up my vehicle after a minor service I noticed all my silver coins had disappeared and some of my items were moved around, also when opening my hood engine I noticed the Engine filter was exposed. After watching a YouTube video I learned how to easily cover my engine filter after 2 step process. After years coming this place I've decided I will no longer go back to Midway Nissan & I'm passing the word to my friends, family, and coworkers about my experience at Midway Nissan & highly advise everyone to stay away from this place till they get a grip of what's going on there! read more

Interesting experience. Right off the bat, this place looks trashy. Poor impression walking into this place, it looks like a dump. Cubicles with piles of paper thrown everywhere. Looks like they started a renovation and plan to gut the place but never got around to it. There are other people's half drank water bottles and beverages at the table were shown to sit at. Gross. Instead of listening to what I was looking for, let's listen to their spiel about what they think I want, even though I know what I want. In the end, they finally tell me they don't have anything I'm looking for in stock. Waste of an hour. Just tell me you don't have it. Friendly staff, but time wasters. read more

Midway Nissan - Previous people's beverages or perhaps coworker's drinks (?) - Car Dealers Near Me - Phoenix, Arizona

WARNING: Bait and switch sales tactics and illegal credit management practices. Please read all of the negative reviews for Midway Nissan and BELIEVE them. They will lie to you to get you to come into the dealership. Then they will lie to you about the lies they told you to get you to come in. They will take your personal data and illegally pull your credit without permission. There are a lot of honest car dealerships out there. But Midway Nissan is NOT one of them. These people are scam artists in cheap suits and ties. EDIT IN RESPONSE to Josh S's comment: So now I'm adding gaslighting to the list of their sales tactics. I received the alert that my credit was pulled before I even left the dealership. Just because somebody says they require a signature doesn't mean that they do. And that's not what happened in this case. Period. read more

Wow best experience I have had at a Nissan dealership. Everyone here at Midway is so polite, friendly and making sure you are taken care of. I got a goodie bag with really cool stuff in it after my purchase, and the best thing is free oil changes for 2 years which is so nice. read more

Got my first oil change here for my new Nissan. Victor was very attentive, professional, genuine, and informative about the whole process. Having just started here, I can definitely say they are leagues above Bell Honda (who has only given me horrible service and extra hassles from ridiculous mistakes every time I've gone there). The waiting room also offers much more amenities than Bell Honda. I didn't mind sitting there waiting for the car after Victor recommended it to me. I'm excited to at least have one solid dealership to come to for my Nissan! read more

Went there to buy a new Armada and was offered 25000 for my trade when other dealers had offered me 33000 they have the Armada discounted by 10,0000 this is how they get it back read more

Had my car serviced here twice. Both times I was over quoted and able to find cheaper options elsewhere. I received monthly calls and emails asking to upgrade my car despite asking to be removed from the contact list. Last straw for me was when I got weird TEXT messages from employees, starting the conversation with just my name and a "?" Will not be returning here when I move back to the Valley. read more