We have been using this company for several years. They are above and beyond the BEST pool company…read morein the area! You would think after years of service that the level of customer service would decline, but not with this company... Every year is better than the last! They also have great resources for companies that might provide services in areas that they cannot. Such a wonderful team! Thank you Peninsula Chemical Company for the great service you provide!

In the market for new pool service company since Fall 2022, and in the interim, pool equipment…read morestopped working so that we had algae and so much debris on the bottom of the pool, we started referring to the pool as "the swamp". Very happy to report that Yeltsin responded to our cries for help! and not only cleaned up the swamp, but upgraded/updated our filtration system such that our pool looks better than it ever has. I am so impressed with Yelstin's professionalism, expertise, transparency and patience in explaining everything to us, and answering our many, many questions. Very appreciative of the excellent customer service provided so far! Highly recommend Peninsula Chemical Company, and, Yeltsin!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

I've been a loyal Sundance Spa owner since 1999, but my recent experience with a new 2023 model and…read moreParadise Valley Spas has been a massive disappointment. I had the choice between Sundance and Hot Springs, and I chose Sundance based on history. That was a mistake. Recently, the spa's electrical panel failed, which triggered a surge that blew out my dedicated 220 circuits. Despite this being a clear equipment failure on a nearly new spa, both Sundance and Paradise Valley Spas refused to cover the $250 electrical repair bill. For a company to lose a 25-year customer over a nominal $250 fee--after their product caused the damage--is shortsighted and shows a total lack of support for their customers. Buyer Beware: If you are looking for a spa, I would strongly caution you to think twice before buying a Sundance from Paradise Valley Spas. Their "support" ends the moment they cash your check.

I can't speak highly enough of Creative Energy and the service they've provided. We purchased a…read moreswimspa from them, but due to contractor difficulties on our end, things went sideways - the spa ended up sitting on top of a concrete pad rather than being sunk into a pit as intended. Once we sorted out a new contractor, Creative Energy -- and in particular Alex (their delivery chief) - rolled up their sleeves and figured out how to move the spa off the pad while we dug the pit, then came back and moved it in once it was ready. None of this was their problem to solve. But it was clear they weren't comfortable leaving a customer in a difficult situation they hadn't caused, and they went well beyond what anyone could reasonably expect to help put things right. That kind of service is rare, and it's exactly why I'd recommend them without hesitation."

Actually wanted to give Zero Stars but had to put 1 so I can leave a review…read more I called Creative Energy in San Mateo to get a monthly quote to clean & service my small spa at my home. I was given a monthly quote of 180.00 all inclusive from the maintenance department to provide requested service. However when my statement arrived, I was charged 354.00. It must've been a mistake so I called and spoke with the manager to make adjustment so charge would reflect the quoted amount of 180.00. Also quoted a repair service that wouldn't cost over 1200.00 and they tried to bill me 400.00 more after. So make sure to read the fine print when doing business with this company. I do not recommend doing business with this company. To Reply to David yes, I did use profanity which I never do but after being ripped off and lied to, and they miss represented their service and repair job anybody would've lost their temper was a horrible experience. I will never recommend them or ever do business with them again very bad total rip off.

Mario showed up on time and did a great job on my spa! I would recommend his service!read more

Mario did a wonderful job cleaning our pool after the big storm. Professional service. We would…read morehighly recommend Mario's service.

never had my pool so crystal clear. highly recommend the owner, robert. call him, 650.334.6949.read more

From the owner: With over 20 years of experience in the pool service industry, we strive to provide the Bay Area…read morewith outstanding pool services

We found a terrific small hot tub for our San Francisco back yard with Mark's help, plus he helped…read moreconnect us to an excellent electrician. I was impressed by everyone we worked with - Mark, the installation guys and the maintenance advisor. Great experience!

Thanks so much for a great service for our hot tub. Carlos was amazing, great communication,…read morefriendly and so nice to work with. Highly recommended! Thank you!

Just got off the phone with the owner; they picked up immediately and were very knowledgeable about…read morespas. Excellent Customer Service

Tony was excellent. Knowledgeable and thorough. My hot tub is all fixed and working like a dream!read more

I've worked with Islas Pool Service across multiple properties in Atherton over the years, and…read moreGustavo has been consistently exceptional. He is always prompt, knowledgeable, and takes the time to explain everything in a way that helps you truly understand your pool, so you never feel taken advantage of. What I appreciate most is how responsive they are. You can reach them within minutes, no call centers, no long wait times, just direct, reliable communication. As a small, family-owned business, they genuinely care about their clients and it shows, especially in urgent situations. Gustavo has gone out of his way to come immediately when needed to make sure everything is taken care of. His work ethic, honesty, reliability, and attention to detail are unmatched. He treats every pool as if it were his own, and that level of care is hard to find. I highly recommend Islas Pool Service and Gustavo to anyone looking for trustworthy, high-quality service.

Gustavo is a pleasure to work with--always professional and his team keeps the pool in excellent…read moreshape. He stays ahead of maintenance issues and is honest and transparent, consistently providing top-notch service at a fair price. I highly recommend him to anyone in need of pool service. Having owned multiple pools and worked with others in the area, I can confidently say Gustavo is the best.