My 1998 low-mileage Volvo had the blower burn out on the way out to Montauk for vacation. A bummer because I was on a tight budget. Stopped by B+B after closing time on a Saturday night and was greeted warmly (scoring points right there), where the office clerk took my VIN#, and description of what I thought was the problem (from reading my owner's manual) Told me to come back Monday morning, and they would take a look. (Also didn't mind all the dogs in the car, this is a dog-friendly shop!) When I showed up for the repair a day late (the Vegas shootings had happened & I forgot to come), they greeted me with a "We missed you yesterday!" but were still happy and welcoming, not a bit of attitude. Surprising since they had ordered the part Saturday night so they would be prepared if my diagnosis was correct (another brownie point.) Many NYC shops try to slip by with used parts on 20+ y/o cars, but not B+B which made me feel much safer about their work. Bobby, the owner of B & B Auto Service of Montauk, called me once they had taken a look, gave me an estimate which was lower than what I would have paid in Manhattan and shared understanding that it was an old car that I just needed to keep safely running. He pointed out my wipers needed to be replaced but otherwise didn't try to upsell me or overcharge. And on the drive back to Manhattan in the rain, I saw what he meant--those new wipers made a huge difference. Wish they were closer to Manhattan, I would use them again. read more

I went to b&b on a wim because it was the closets mechanic I could find to where my truck started giving me problems I didn't think I could drive very far from where I was. Needless to say I was at this mechanics mercy for whatever he told me was wrong with my vehicle I'd have to cough up the money and get it fixed so I could get home. I spoke with Bobby on the phone first he was very nice told me to comon down he'd take a quick look at it. So I did. Buy the time I got there the noise stopped happening. I was at a loss to figure out what had happened. Bobby drove it around the parking lot a couple times and came back and told me the truck was fine I probably picked up a rock in a customers gravel drive way it the wheel somewhere. He didn't charge me a thing. It's nice to k ow there are still good people in the world today and I'm telling you Bobby is a great person and I'm extremly thankful for his help I highly recomend there place for all your automotive needs ask for Bobby hel take care of you! Thanks again Bobby I'll see ya soon. read more

B&B Auto Service - B and b auto service station home of the great bobby! - Auto Repair Near Me - Sag Harbor, New York

Absolutely crooks. I went to get my car tires filled with air. I asked for help, and they took my car for a joy ride, and refused to give me my car back unless I paid them $60 for filling with air after I tipped them $10 for filling it with air. Had to have my husband come get my keys back because they refused to give me my car keys unless I signed some document. read more

Get the total price upfront or be prepared for some serious sticker shock. Unnecessarily overpriced.

Fast and excellent service. Lisa and the crew at B&B found and installed two new tires on our Volvo and did an inspection with super fast same day service. B&B saved our road trip! Highly recommended. read more

Terrible service. Rude staff. Had first appt of the morning and car wasn't finished until 6pm- for an oil change (?) Completely over-priced with terrible customer service. Save your time, money, and guaranteed headaches and go somewhere else. read more

Do not go here! Inspection, plugged tire and two windshield wipers set me back over $300 since I was basically charged $120 in labor to change the blades. Bobby claimed labor was for checking brakes, computer, blah blah blah, but that is covered in the inspection fee. Total rip off, beware read more

We sent one of our company vehicles here to be fixed. After not repairing the vehicle for almost six weeks we were told it was because it was the normal time to have a vehicle for summer time in sag harbor. They day we went to pick up the truck he decided to eat his lunch when we arrived and proceeded to have myself and another employee wait a hour until he finished eating. Anyone with positive feedback is definitely friend or family from the area. The guy is completely rude and disrespectful. Definitely the worse experience I've had with a mechanic in the east end of Long Island in my whole life read more

Needed a NY inspection. Made appointment. Took 2000 Suburban in at 8:30 am. Car is only used in summer for beach. It passed the inspection but needed new wipers and a hose for the wiper fluid. Fair prices and prompt service. Best of all, when I picked up car, they had thrown in a free power wash! read more

B & B Auto Service is the place to go for any repairs you might need. They literally saved us when we had some brake problems before leaving town. They provided expert analysis with quality service and all of this was done for us in an emergency situation. I recommend Bob and his crew at B & B whether you are in town or need work and are from out of town. We are planning another day and evening trip to Montauk and will schedule a tune up and inspection while there - that's how confident I am in the quality of service and how happy we were with the friendly and considerate people of B & B. read more

Bobby is now at the Gulf station outside Sag Harbor. My advice is to insist on getting an estimate before getting ripped off. He was more expensive than if I took the car to the dealership for the repair. Just saying. I don't wish him harm but being upfront is important in business and not taking advantage of customers if you want them to return. read more

Went here for a quote on an oil change and when would be a good time to bring the car in. The owner pulled up as I arrived and talked to me through his car window... Him - with shades on and gave me a douchebag nod and say "what". I said " I'd just like a quote on an oil change". He looked over at my car and said " you're driving a Mercedes and you want a quote!?" Super rude and then he asked for all of my information and said he'd call. Never called. I don't give my money to douchebags and neither should you! I've told this story to about 20 people in town and every single one of the locals say " yea that place is garbage". read more

Wow a scam in broad day light. This guy is a classic bait and switch scumbag who is now holding my car and won't return it after doing unauthorized work on it, demanding I pay cash. Never got a written estimate, told me my car won't make it down the road unless he fixes a bunch of stuff and never addressed the reason I brought it in. 10 days now and still the run around and BS from him every day. I gave this guy every benefit of the doubt and he mistook me being cool for being weak. I had nothing against him going in and as a local resident everyone needs to know this. He made his own bed. I would never do something just because I'm pissed to hurt someone but he will hurt you. BUYER BEWARE!!! He has two locations. This one is in sag harbor on hampton street at the gas station. read more

I had a problem with a company vehicle and BOBBY was the absolute best. He was very professional, honest, courteous, and helpful in determining what the problem was and addressing it! Being dozens of miles or more away from where I came from, he definitely was the best I had ever met in dealing with such issues! Thanks BOBBY! You are great! PS He is located behind the gas station at this address and is a full service repair station. read more

The positive reviews here for B&B Auto must be compensated locals. There is something wrong going on here. We couldn't get a straight answer out of him about whether he looked at the car, what was wrong with the car, etc. I think there's a certain approach taken to tourists and another with locals. If you're a tourist and the auto repair place on the main street in Montauk is too busy to fix your car, have it towed to another town. read more

During a routine annual inspection Bobby and his mechanic Pablo diagnosed a very bad and dangerous brake problem that had clearly been missed by previous shops as it didn't happen overnight. Bobby ordered the parts immediately and had the car fixed same day, despite the repair being a very challenging one due to rust and age requiring 2 mechanics to take the wheels off. Bobby you and your shop are the BEST!!!!! read more

My car was towed here after it was totaled in an accident (the police called B&B to tow it). I called the next day to find out what needed to happen and the employee didn't even know if the car was there. She said she'd find out and call me back, but never did. I called later in the day to see if she'd found it and she said she had, and would get back to me about a price. I asked (twice) if she would call before they closed that day, she assured me she would, but surprise! Never did. I took the train back out to Montauk (from NYC) the next morning to get the car and found out they were going to charge me $689 for the tow, fees, and storage. They charged me for three full days, despite my car being there for about 40 hours. And they wanted me to pay in cash. I asked for the bill at 11am, and did not receive it until 2pm. They kept saying the computer was down or the printer wasn't working, and then would disappear for 30-45 mins at a time. It wasn't until I threatened to leave that the printer "magically" worked and the bill appeared. Another reviewer wrote: "Lots of joviality and laughter up front, then promises of phone calls, of estimates, of repairs ... all motivated by deceit", which is exactly what they did to me. They pretended to be sympathetic about the accident saying that it wasn't my fault and I should't have to pay anything, but then charged me close to $700. Nice. Horrible place with horrible customer service. Leave your car on the side of the road before leaving it in their hands. read more

What a joke. I tried getting a quote for a repair. They blew me off, saying somebody would call. Never got a call.

This shop was shady from the beginning - i had a routine car inspection, and they made me put down a 37$ cash deposit to hold my appointment for the next week. After that, they called and said "failed with flying colors" and wanted to charge me $800 for all replacement parts - Full of BS and Thief - STAY AWAY read more

No stars!!! Awful place! I wish I read these reviews beforehand. B&B is so unethical and unprofessional. It's a wonder they are still in business. They should be shut down. Terrible experience. Disgusting owners and organization. Do yourselves a favor an avoid these money-hungry liars like the plague. They took our car in for inspection, kept it for days, then announced it would be $400 to pass and when we said that we'd take elsewhere they damaged the car! They should be in jail. Complete crooks! read more

If i could give them 10 stars i would. i called them up a day before and asked them if they could squeeze me in for an inspection.they told me to be there no later than 8am.i got lost on the way there, so i came around 8:40am (since i'm not from motauk, but its super easy to find) once i showed up they took me right away with a smile on their face. After the insepection was done he gave me a run down on everything and i came out of there knowing more about my jeep then i did before. Bobby and Marcini are just the nicest people i ever yet. Bobby is not the type of mechanic that is not going to cheat you. he is very truthful and once i got the bill i was shocked about how cheap it was. i would recommend anyone to take their car there. i will take all my cars there from now on. read more

Thank you Yelp! We have a voice after all. I have given good, decent and now my worst experience. It will take forever to talk to Bob once he has custody of your car.It seems that he is ALWAYS on a 'test drive' at the time, every time! It took 3 days to get my car back, thanks for ruining my vacation! I don't even think half of the $1,000 bill was necessary work (another place agreed). I also had a nice sized dent on my car, about the size of my hand! Which was absolutely NOT there prior to B&B! Of course I was told that it didn't happen while in his 'custody', LIVID! They even have the audacity of putting a B & B license plate frame on every car without asking permission first! Wtf! I cannot believe what these people are capable of. I agree with another review on here that this place should be reported and shut down. He, they, are capable of looking you dead in the eye while robbing you blind. Expensive lesson learned-Trusting my first instincts from now on! read more

Great place with good, honest quality work and service. Owner steered me in the right direction and was stand up and honest along the whole process. There are very few automotive businesses I could trust but truly can say that this is one of the rare few. Thank you to B&B for the hard work and honesty so my family was safe and we could enjoy our vacation! Will be back if need be for sure. read more

Took my 2004 4Runner to get inspected. Bobby took very good care of me and was professional. He was even able to figure out how to fix my broken A/C. I recommend taking your car for service here. read more

I wish I had read the solitary Yelp review of B & B before I brought my car in to have its brakes serviced. My abysmal experience was almost identical to the other unfortunate reviewer. Lots of joviality and laughter up front, then promises of phone calls, of estimates, of repairs ... all motivated by deceit. Claims that 'our customers never ask for estimates; they just tell us to fix their cars and pay when we're done' and that 'I'm bad with estimates--Do you want me to spend the rest of the afternoon putting together an estimate or fixing you car?' reveal both shocking disregard for the customer and also the shadiness and dishonesty of this place. When I tried to pull my car out in order to bring it to a different garage they even had the temerity to try to charge me for having 'looked at it.' Unbelievable, and profoundly dispiriting. read more

My vintage car was towed there over the summer since it wouldn't start. I believed the issue was the starter and it needed to be replaced. I bought a starter for the car from an auto parts store since I thought it may be hard for the shop to find a replacement quickly. When I brought the part to the mechanic they informed me that they will not fix the car with a part not purchased through their garage (probably so they can make money on the mark up). I understand this is their prerogative as a business, but there was no need for the owners comment, "If you go to a steak house... do you bring your own steak?" In my opinion an unnecessarily rude comment. They did fix the car, but I will not take my business back there again. read more

Our car is a quirky 1998 model with only 50,000 miles. Over the years it has had its issues (broken seat belt, faulty transmission sensor, weird failures of the annual New York State inspections). Each time Bobby, the owner of B & B Auto Service of Montauk, has fixed the problem with good humor, minimum cost, and shared affection for our old car. He has applied his encyclopedic knowledge of cars to solve this set of problems, keeping the 18 year old vehicle on the road. Of course we give B & B five stars. read more