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    B&B Home Essentials

    5.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    3 years ago

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    Homewise Appliance

    Homewise Appliance

    4.3(401 reviews)
    17.1 mi
    Women-owned & operated
    Beat or match prices

    We had a good experience shopping for new double wall ovens…read more The store is large & spacious with a lot to see. There were nicely designed kitchens. However, there were quite a few buckets placed here & there on counters & the floor. We were helped by James, who greeted us soon after we entered. He was knowledgeable, talked of other customer experiences for reference, gave his opinion, discussed different scenarios to consider, & spoke with candor. We felt comfortable to take our time to look around. Information would be provided & then we'd be given space to discuss on our own. It never felt pushy or judgmental. The Cafe model we wanted wasn't physically there to see, but we were shown other Cafe & GE models, & had the similarities & differences explained to know what the features were on the one we'd be purchasing. The ordering experience at James's desk was comfortable. We sat on bar seats with a large screen to view on our side that mirrored the computer screen that James worked on. He was very thorough & double-checked everything with us. He was also conversational & humorous during the process. We opted to go with the pro installation team that could handle any possible snafus that could come up (like cabinetry measurements being off) versus a basic install that would only involve taking out the old & putting in the new. There was an initial scheduling issue with the installation. It got mitigated, but resulted in a delay of an hour from our original time slot. The installers were respectful & efficient. They informed us of a small issue & consulted on how it could be resolved. We are satisfied customers.

    The people that schedule delivery and installations are incompetent amateurs at best. The…read moresalesperson and the induction range I bought were great but the back office staff and installation crew were unsatisfactory and frustrating. The person that coordinated the delivery canceled my delivery and didn't bother to tell me. Homewise was supposed to drop off my range at my home on Wednesday. I had an electrician scheduled to upgrade my wiring and install the new range the following Thursday. When the delivery crew finally arrived on Friday they thought they were just dropping it off after I was told that they would deliver and install. After heated calls to Homewise the crew was told to install it. The delivery crew installed the range and it work but I could not get the crew to level it properly. 30 years ago I could have fixed it a few minutes but now I have to get someone to level it. Homewise has good products but don't count on professional service after the sale. I think I judged the delivery crew unfairly. Today was 101°F and it was late in the day. These guys had been out all day they were under the impression that they just had to drop off my range. They still had one more delivery before going home and really didn't want to spend time making my oven perfectly level. This crew works harder than anyone in this endeavor and are in all probability compensated the least. They and the salesman are as much victims of the back office as my wife and I.

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    Homewise Appliance
    Homewise Appliance
    Homewise Appliance

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    A&A Appliance Solutions - Store entrance adjacent to Kelly Moore Paints

    A&A Appliance Solutions

    3.7(23 reviews)
    3.3 miEast Sacramento
    $$$

    I popped in while riding my bike past to see some Bosch fridges in person. It was a little…read moreintimidating walking in there because there's lots of shiny, expensive stuff, and a few people looking too busy to help. I finally worked up the courage to ask about the 4 door fridge I was looking for and a similar 3 door fridge. They said they could most likely price match the cheapest option online (Airport Appliance) I left saying that I needed to discuss with my partner. I came back a few days later to purchase the fridge. The same person was available to help me, but he asked me "Is your husband okay with the fridge?" which was a little off-putting, because it's 2026 and we don't need a man's approval for an appliance purchase. They were able to price match Airport Appliance's price for the 3 door fridge, which ended up coming in just under $3000. After the purchase, it largely went radio silent. I ended up calling again to follow up after a week, and then two went by. They said that it was ordered and on the way and that the installer would be reaching out to me when the fridge was delivered. It took about three weeks from purchase to have a newly installed fridge. The fridge arrived with a small dent in the freezer door. The installer said they'd let A&A know about it so they could schedule a door replacement. The installer didn't let A&A know, so I popped in to inquire about it. A&A said they'd get the process rolling for getting a new door replaced. Then again, there was silence. No updates, nothing. 2-3 weeks go by and I texted asking if there were any updates, or if not, to get a discount on the fridge equivalent to the price of a new door. A few days later, they said that they had reached out to the repair service and they were expecting a new door in 2 weeks and they'd reach out. To conclude the 2 month saga, the repair service scheduled time to fix the door, and it is now fixed. The lack of communication was incredibly frustrating. I felt like I had to do their jobs for them to figure out what the heck was going on with the fridge. Purchasing through them and using their suggested installer ended up being a little more expensive than going through Airport Appliance (I priced it out afterwards). Maybe next time, I'll just go through Airport, and I would have gotten an extra $100 in rebates for installation.

    Customer service was appalling. I went in looking for a built in BBQ and the salesman could barely…read morebe bothered. I asked the price of a particular unit and he said "about $4K". I asked for a specific price Which meant he had to look it up in the catalog and it was over $5K. I had to ask 3 times for a unit that was comparable in quality to the one I was interested in (which they have discontinued). No one else in the store. I'm not sure how these guys stay in business.

    Photos
    A&A Appliance Solutions - Built In Ovens and Microwaves

    Built In Ovens and Microwaves

    A&A Appliance Solutions - Built In Refrigerators

    Built In Refrigerators

    A&A Appliance Solutions - Miele Appliances for your home.

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    Miele Appliances for your home.

    B&B Home Essentials - appliances - Updated September 2026

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