I popped in while riding my bike past to see some Bosch fridges in person. It was a little…read moreintimidating walking in there because there's lots of shiny, expensive stuff, and a few people looking too busy to help. I finally worked up the courage to ask about the 4 door fridge I was looking for and a similar 3 door fridge. They said they could most likely price match the cheapest option online (Airport Appliance) I left saying that I needed to discuss with my partner. I came back a few days later to purchase the fridge. The same person was available to help me, but he asked me "Is your husband okay with the fridge?" which was a little off-putting, because it's 2026 and we don't need a man's approval for an appliance purchase. They were able to price match Airport Appliance's price for the 3 door fridge, which ended up coming in just under $3000. After the purchase, it largely went radio silent. I ended up calling again to follow up after a week, and then two went by. They said that it was ordered and on the way and that the installer would be reaching out to me when the fridge was delivered. It took about three weeks from purchase to have a newly installed fridge. The fridge arrived with a small dent in the freezer door. The installer said they'd let A&A know about it so they could schedule a door replacement. The installer didn't let A&A know, so I popped in to inquire about it. A&A said they'd get the process rolling for getting a new door replaced. Then again, there was silence. No updates, nothing. 2-3 weeks go by and I texted asking if there were any updates, or if not, to get a discount on the fridge equivalent to the price of a new door. A few days later, they said that they had reached out to the repair service and they were expecting a new door in 2 weeks and they'd reach out. To conclude the 2 month saga, the repair service scheduled time to fix the door, and it is now fixed. The lack of communication was incredibly frustrating. I felt like I had to do their jobs for them to figure out what the heck was going on with the fridge. Purchasing through them and using their suggested installer ended up being a little more expensive than going through Airport Appliance (I priced it out afterwards). Maybe next time, I'll just go through Airport, and I would have gotten an extra $100 in rebates for installation.

Customer service was appalling. I went in looking for a built in BBQ and the salesman could barely…read morebe bothered. I asked the price of a particular unit and he said "about $4K". I asked for a specific price Which meant he had to look it up in the catalog and it was over $5K. I had to ask 3 times for a unit that was comparable in quality to the one I was interested in (which they have discontinued). No one else in the store. I'm not sure how these guys stay in business.

I buy all my appliances from Midtown Appliances. I always get fantastic service & reliable plus…read moreaffordable appliances. I am a very satisfied customer! I highly recommend the store!

Terrible business to work with. I am a local property manager and we needed a good used stove for…read moreone of our units in the midtown area. We agreed on a price and paid in advance. Raja, the owner was told that there were a few steps up to get to the apartment and charged extra for this. No problem until they arrived at the location and called screaming that I didn't tell them about the steps. Also complained about the size of the old stove that they agreed to remove free of charge. Long story short, we got the stove and had to pay an extra $100 for them to come back the next day to remove the old stove. Our tenant was appalled at the language that was used during this terrible interaction and felt very uneasy having these people in her home. Never use this business. The owner is rude, crude and should never be able to interact with the public.

We had Zajic come out to check out our washer, which was leaking from time to time and unbalancing…read moreoften. Ultimately, the problems continued to persist, and we eventually got fed up with it. Since we had such a great experience with their technician, we decided to just purchase a new washer through them. When the new washer arrived, the technicians ended up switching the hot and cold lines, but I didn't realize that until I ran my first load that day. I called them back, and they immediately sent someone out to remedy it.

Great customer service - they apply the repair cost to the purchase of a new appliance if you need…read morethat. Provided referral to another business for appliances that they do not service.

Don't buy them then. Wasted our time today. We wanted to buy one LG pedestal and called 4x…read moredifferent days to confirm the price, condition, and availability. We were repeatedly assured we could buy one pedestal for $150+tax and that they were new in box. We get there and they are absolutely not new in box, had dents, and scratches. They also told us we had to buy both and wouldn't be sold the one. I asked if they could just sell the one just like they had told us many times and the fact that we drive 1hr and 10min. We were told no. He wanted to give us $10 for gas which is an insult. Do not buy from them. I can only imagine their treatment if you buy from them and an appliance doesn't work.

Purchased a dishwasher from this store and paid almost full retail price for it. It still had a…read moreprotective film on the stainless steel panel that was apparently concealing defects. I asked the manager multiple times if this specific unit had any defects and was reassured that it didn't. They had similar dishwashers that visibly had dents and other cosmetic imperfections so I chose this specific one as it was in like-new condition only to come home and remove the protective film and find multiple dents on it. Beyond frustrating! The manager took no responsibility or ownership of the issue when I reached out. He still had the audacity to tell me "you should have known there will be defects as you purchased from an open-box store" after reassuring me there were no defects. Stay away from purchasing from this store. Spend the extra $80-$100 and purchase from Home Depot or Lowe's. This is terrible business and unprofessional staff.

I was looking everywhere to find a black tub faucet and was so happy they carried this one piece…read more There are many things they have from the smallest parts to big items,

This is just the best plumbing store. They have the things you need to really fix your house. Most…read morehouses are built with brands you don't easily find replacement parts for and this place has them. The staff are always incredibly helpful. It is a gem in the area that when you need plumbing supplies you should put them first on list.

My husband and I purchased refurbished washer and dryer from MTZ appliances and repair, about 2…read moreyears ago, they delivered and installed it in our home then. Most recently, our washer was having issues, mainly because I was overloading it and our dryer went out. I contacted MTZ and they helped us replace the washer and fixed our dryer no problem. The price they invoiced us was a deal in comparison to others, I am definitely going to keep giving MTZ business and referring them to my family. Luis, I am assuming is the owner of the company or at least a family member in charge is a great guy and helped us out with the delivery and installation both times. He was good in communicating with me when he was able to come and deliver and was very flexible with the times to meet. I highly recommend doing business with this family owned company, hard working and honest people.

Zero communication. Zero customer service…read more Inquired about a washer through Craigslist as well as Facebook. Stated they could get me a model number and never did, never responded when I said I was in need of a washer sooner than later. On Facebook I was sent a copy paste response with no answers to any questions. Trash. Likely garbage appliances. Avoid!

We had a good experience shopping for new double wall ovens…read more The store is large & spacious with a lot to see. There were nicely designed kitchens. However, there were quite a few buckets placed here & there on counters & the floor. We were helped by James, who greeted us soon after we entered. He was knowledgeable, talked of other customer experiences for reference, gave his opinion, discussed different scenarios to consider, & spoke with candor. We felt comfortable to take our time to look around. Information would be provided & then we'd be given space to discuss on our own. It never felt pushy or judgmental. The Cafe model we wanted wasn't physically there to see, but we were shown other Cafe & GE models, & had the similarities & differences explained to know what the features were on the one we'd be purchasing. The ordering experience at James's desk was comfortable. We sat on bar seats with a large screen to view on our side that mirrored the computer screen that James worked on. He was very thorough & double-checked everything with us. He was also conversational & humorous during the process. We opted to go with the pro installation team that could handle any possible snafus that could come up (like cabinetry measurements being off) versus a basic install that would only involve taking out the old & putting in the new. There was an initial scheduling issue with the installation. It got mitigated, but resulted in a delay of an hour from our original time slot. The installers were respectful & efficient. They informed us of a small issue & consulted on how it could be resolved. We are satisfied customers.

The people that schedule delivery and installations are incompetent amateurs at best. The…read moresalesperson and the induction range I bought were great but the back office staff and installation crew were unsatisfactory and frustrating. The person that coordinated the delivery canceled my delivery and didn't bother to tell me. Homewise was supposed to drop off my range at my home on Wednesday. I had an electrician scheduled to upgrade my wiring and install the new range the following Thursday. When the delivery crew finally arrived on Friday they thought they were just dropping it off after I was told that they would deliver and install. After heated calls to Homewise the crew was told to install it. The delivery crew installed the range and it work but I could not get the crew to level it properly. 30 years ago I could have fixed it a few minutes but now I have to get someone to level it. Homewise has good products but don't count on professional service after the sale. I think I judged the delivery crew unfairly. Today was 101°F and it was late in the day. These guys had been out all day they were under the impression that they just had to drop off my range. They still had one more delivery before going home and really didn't want to spend time making my oven perfectly level. This crew works harder than anyone in this endeavor and are in all probability compensated the least. They and the salesman are as much victims of the back office as my wife and I.

Excellent service! The gentleman who runs the place is a great guy. My mower's gas tank was…read morecontaminated with water and needed an overhaul. They fixed that and a few additional items without any extra charges--such excellent service.

Great customer service always find what I need great prices and friendly staff we'll recommend.read more