OMG I am forever indebted to B&B pest control! For life! I won't go anywhere else. Trust me, I've had them all. Orkin, Terminex, some guy who charged me $1,000 for one apartment - he didn't even go in the basement (can't even remember that outfit's name). When I tell you I am the scariest homeowner in Boston, please believe me. I'm so petrified of mice I need therapy. I guess that's why I paid the $1000 - thinking the more you spent the better the results. Long story short, Dave from B&B just left my house. He sensed how petrified I was so he treated me with kid gloves. Dave explained how mice operate and gave me good tips in what and what not to do. He explained to me that my basement was in bad shape in terms of holes and it was the culprit behind the mice situation. He assured me he bated the basement well. And I believe him. I could sense he is a man of integrity who takes his job seriously. I wanted so badly to ask him to pull out the stove but I thought that was too much to ask. When I ever saw him pull out the stove without me asking him, I just wanted to hug him! Of all the other pest control people who have been here, nobody told me my basement was in bad shape (well I kinda felt it was. I won't even go down there) and certainly nobody has ever pulled out the stove! In a nutshell, Dave was so reassuring and made me feel so comfortable. He knew I couldn't handle the gorey details so he didn't give me any. He told me what I needed to know and that's all I wanted. And I trust him and trust the problem will soon go away. I now realize since I am such a scary Mary I should have the service performed twice a year (for my own sanity). Money well spent. I'm sure all the guys are good, but I only want Dave! Thanks B&B! read more

Fantastic customer service and quality of work. I got home around 10PM from work and went straight to the kitchen to begin making something to eat. When I opened one of my cabinets, I noticed a hole in the back. When I grabbed a flashlight to see how big the hole was, I noticed a good amount of rodent droppings. I sent B&B Pest an email the same night wondering when their next available appointment would be to have them come and inspect my apartment. I wasn't expecting such a quick response, but when I woke up the next morning. I received a call from an unknown number, so I decided to pick it up and I was surprised that it was someone from B&B Pest. They were calling to let me know that they were already in the area for another job and that they could stop by soon to inspect my kitchen if I was free. When the technician arrived, he went around the kitchen and located a few other holes in the trims. He immediately stepped out and came back with traps and repellent. He installed the traps in the holes and left one or two in all of the other rooms in case the rodents were wandering around the apartment. I was honestly expecting to hear back from them telling me that their next appointment wouldn't be for another couple of days, but to my surprise they came out the next day. They didn't make me wait, they immediately performed actions to help me resolve the issue. It seems like the staff at B&B Pest truly care about their current customers and new potential customers. I would highly recommend this company, they really care about their work and provided excellent results. read more

We had an 'emergency' rat situation in our condo in South Boston -- a rat had crawled inside the kitchen and was running amok, causing severe disruption. I immediately reached out to Jerry. In spite of it being a very, very busy week, Jerry understood the situation, empathized with me and within 30 minutes we had Jerry at our door. Jerry handled the situation very well -- not only was the immediate rat situation brought under control, Jerry also did a deep assessment of the root cause, treated the exteriors and interiors, identified and helped seal all the rat entry points, made recommendations for further repairs and ensured we could get back back to normalcy within an hour. The entire thing was done in the most professional and courteous manner, and I received a formal report in a PDF document with all the details and photographs. I have been a loyal customer of B & B Pest Control for 5 years for this exact reason -- they understand the needs of the clients, they empathize, they go out of their way to accommodate the needs, they fix the problem and they are the most courteous and professional people in this business that I have had the pleasure of dealing with. Jerry personifies all these qualities to the core! Their prices are exceptionally reasonable and they take a lot of pride in the work that they do! You can feel that they value customer service over everything else. I would HIGHLY HIGHLY recommend them for any and all of your pest/extermination needs. Jerry and B&B, thank you once again for saving the day! You guys ROCK! read more

We were referred to B+B through a friend who's company strictly uses their services only in their rental units as well as their own home. Jerry talked to us on the phone several times and helped us book our appointment. He also prepped us on everything that needed to be done to ensure proper treatment. I can sometimes worry too much and he assured me that they would have everything under control. He sent out their technician Jeffrey and he was extremely thorough and not to mention very friendly. Answered all questions we had and walked us through everything as to what he was going to do. We had several services done and Jeffrey got everything done in a timely and very efficient manner, he didn't rush through it at all. That was a huge plus for us, the care that goes into the job. If we needed assistance with anything he said to call the office and someone will be by. This type of customer service, you can't find this just anywhere. Now I see for myself just how great this company is. They truly do care for their customers and we will continue to do business with them should the need (we hope not lol) ever arise again. I'll be sure to refer people to them as well! Thanks so much B+B! Hopefully everything is good to go at the two week checkup/2nd treatment, I will update with another review after. read more

I'm very impressed with B&B Pest Control, I've used them over the last 6 years or so, and they always do a great job! I've used them mostly for treating either mice or rats at a multi family home. This last month, I needed to treat both, and they sent Anthony who was extremely thorough in setting baits, looking for areas that needed to be plugged with concrete, and explaining the strategy as well as details about how his implementation will work. And sure enough, the activity did slow down and just the way Anthony predicted. The service included follow-up treatment and monitoring, and Anthony gave me great feedback about the progress and details of what I should tell my tenants to do as well to keep rodents from being successful, and detering them most efficiently. I was very impressed, and will call Anthony and B&B for all of my pest control needs. They have proven to be extremely reliable, come prepared, and are very effective in getting rid of rodents and providing good tips and feedback to maintain home without attracting pests, and excellent treatment with great results! And they are reasonably priced as well with the great quality and value they provide. Thanks for all of your great work and help Anthony and B&B Pest Control! read more

I cannot recommend B&B enough. I had the pleasure of working with Steve, a true expert in his field. Steve was incredibly knowledgeable and took the time to explain the life cycles of ticks and mosquitoes, as well as the best strategies for controlling them around our office as we are in a heavily wooded area. His attention to detail, professionalism, and dedication to ensuring our property was protected impressed me greatly. Ticks and mosquitoes can pose significant health risks, but thanks to Steve's thorough and effective treatment plan, we noticed an immediate and dramatic reduction in these pests around the property. The level of care and precision he put into his work was truly commendable. As someone who works in healthcare, I was especially appreciative of Steve's awareness of the potential dangers posed by ticks and mosquitoes, such as Lyme disease and West Nile virus. His competence and approach put my mind at ease, knowing that we were in the hands of an expert. For anyone in need of pest control, particularly for ticks and mosquitoes, Steve and his team are the go-to professionals. I highly recommend them for their expertise, outstanding customer service, and commitment to delivering top-notch results. read more

I called B & B Pest Control after seeing hundreds of winged insects in my living room. At first I thought they were just a bunch of flies or ants. With the advice of a good friend I called B & B Pest Control to come take a look. The owner, John, came to my home and thoroughly inspected not just the winged insects but the entire property. It turned out I had termites! They had done minimal damage to some of the basement sills but it had the potential to spiral out of the control. I was a new homeowner and really worried but John was calm and reassuring that everything would be fine. He proposed his services at an extremely fair rate and didn't pressure me at all. I called back later that evening to set up the termite service and B & B Pest Control was at my house the next day! John returned with one of his employees and spent the entire morning taking care of my home. This was May of last year and I've been termite free ever since - and not a worry in the world as B & B Pest Control provide a guaranteed 5 year warranty on their termite service. I would highly recommend them to anyone concerned about termite damage in their home and thankful that my friend recommended them to me. read more

We purchased new (to us) house last year; an old Victorian with probably many bugs in its 100-year plus history. We decided to have the house checked over at least once a year, to make sure that we had no unwelcome guests. I sent inquiries to several pest control businesses, all highly rated; John (the owner of B&B) was the first and one of only two folks to follow up. Pat (sales manager) called me later to check that I wasn't having an emergency, which was reassuring and helped me feel like we were in very good hands. Pat was the one who later came to the house; he showed up exactly on time and he was friendly and informative. He found some dead moths and old mouse droppings, but no evidence of live critters. Pat gave me lots of good suggestions to monitor the house myself and wouldn't even charge for the inspection, even though we offered/expected to pay for it. He was very professional and knowledgeable and answered all of my questions readily, without being condescending or impatient. It's a sign of a good business to offer helpful advice at no charge, and their customer service was excellent. We will definitely keep calling them again as needed - these guys are great. read more

We had another local pest company servicing our building monthly - preemptive pest control. Still we had issues with mice. Come to find out, each time we called them, all they would so is lay out some sticky paper! Anyone could do that- why are we paying you each month for below basic service?! Heard about B&B Pest and called them to come out and help us with the mice issue. The technician I met was out there the next day. He walked through the entire building filling in any areas that were large enough for mice to travel through, baited common areas including in the drop ceilings. We haven't had an issue since! I've contacted B&B each time a pest issue arose since then and without fail they made the scheduling easy and got the job done. The team is friendly and happy to answer all the questions I have! Needless to say we cancelled our contract with the original pest company and hired B&B Pest to service the 6 floor, 40+ unit building monthly. From a property management stand point we can confidently say any stress or pest concerns we had before are gone knowing we have John and his team taking care of things! Would highly recommend them for any project - big or small! read more

I live in the Boston area and was experiencing extreme issues with ants throughout my house. I tried a number of different products (inside and out) in an attempt to control this problem to no avail. I have 2 young children so this was a very big issue for me for many reasons. I wanted this problem immediately and was seeking a safe method in doing so. I proceeded to start doing some research on the web and came across Johnny B's Pest Control / B & B Pest Control. I proceeded to call, left a message and received a return phone call back within 30 minutes. I scheduled an appointment (which was extremely easy) and they immediately came to my house and treated the issues that I was having. Their pricing was extremely reasonable, the gentleman that I dealt with (John/who I think is the owner) went above and beyond and was more than professional, and I no longer have any ants in my house! I can't say enough for Johnny B's Pest Control / B & B Pest Control and I would 100% use them again and would recommend that you do the same if you are experiencing any problems with pests! To say that I was more than impressed with their service(s), is an understatement. read more

I called B&B a few weeks ago to come out to my house as we had a hornets nest. They were very prompt and someone got back to me right away. They were able to come to my house within a few days, sprayed, and all was good. Well last night my husband and I noticed more hornets flying around outside, and one got in our house that we had to kill. I called B&B and asked them to come back out as they have a 6 month guarantee. The receptionist originally told me they wouldn't be able to come out for another week. After I accepted that, I decided to email B&B and politely ask if they could come out sooner. We have an 8 month old and I am just worried about him getting stung, especially if they are finding their way into my house. They called me within 10 minutes of my email, and arranged to come out tomorrow to spray again. I have to say I am very pleased so far with the customer service I am getting. Although the bugs came back (bugs will be bugs) we have faith that they can get rid of our problem. I will update the review after they come tomorrow! read more

Me and my wife recently came back from vacation all to find what appeard to be mouse droppings on our stove. We cleaned them up and thought nothing of it. To our surprise we saw them there again a couple days later. At this point we thought it'd be best to call a professional. We took to yelp for local exterminators and came across B&B pest control. After reading a handful of great reviews, we decided to go with them. We called first thing that following Monday and spoke with a gentleman named Jerry who explained the process of getting rid of the mice and the cost. We agreed on pricing and they were out to my home the very next day. I can happily say that I haven't seen any mice or evidence of in about a 2 months now. Both my wife and I want to thank the B&B crew for coming out to our home and giving us both peace of mind by getting rid of these mice. I definitely would recommend these guys to friends and family. Thanks, B&B read more

I recently moved into an apartment in an old three family house in Marblehead. Only a couple days after we moved I received the dreaded phone call from my wife, "hunny I just saw something run behind the stove". After finding mouse droppings in the following days I decided to buy some traps from the local hardware store and of course I caught nothing. The first place that popped up online was B and B pest control,I called and got an immediate response from Elena and had an appointment booked the next day and for a very reasonable price! The next day Keith showed up and right away I could just tell that we were in good hands. He was thorough, knowledgeable and actually kind of funny! It's now been 3 months and I haven't had to use my warranty once! The mouse is gone and I'm extremely impressed with B and B pest control. These guys know what they're doing and I will always use B and B pest control going forward! read more

I get mites on my window sills every summer. I have been using B&B for 15 years now. They do a fantastic job of ridding me of pests; even if they need to visit more than once. One of the biggest reasons I am a dedicated customer is because I have been dealing with their employee, Jerry, for all these years. Jerry is ALWAYS personable yet professional, friendly, knowledgeable, and treats me with kindness and respect. Any time I have needed a technician to come to my home more than once; Jerry has never tried to make me feel like I was being a bother. His customer service skills guarantee a great experience and impeccable results! Thanks, Jerry, for repeatedly ensuring a great experience with B and B. Your fantastic personality not only keeps customers, but has prompted me to recommend people, and generate new business. As long as I am dealing with Jerry, I am a happy, loyal and satisfied customer!!! read more

As a new homeowner, you can become overwelmed. I came to that point once I failed to recognize a very large problem. My shed has become infested with Carpenter Bees. It was to the point where I could not stand to be in my backyard for more than 10 minutes. B&B Pest Control appreciated my situation and came to my home within 1 day of speaking with them on the phone. They were knowledgeable and walked through the process to eliminating the problem with me, step by step. Their service was exceptional and I have not had a problem since. Appreciating my situation of being a new homeowner, the technician returned multiple times to my home for status checks and was extremely thorough. I've recommended B&B to any new or existing homeowner who has had an infestation of any kind and plan to utilize them in the future if needed. Good service is hard to find but, I can safely say I've found my "bug guy". read more

This year we had a major ant problem in our backyard. They were everywhere...patio, my son's swing set, and were building mounds throughout our yard. On top of that, I found a tick on me early in the Spring. We've been in our home for over 5 years and never once had this occur. And I was afraid of the tick problem getting worse as the warmer weather hit. I contacted B+B Pest to come spray for the ants, ticks and mosquitos since we have an issue with mosquitos every summer as well. John and his team immediately got back to me and were extremely courteous, professional, and helped take care of the problem. I haven't seen a single tick since and we have been able to enjoy sitting outside on our patio without getting eaten alive by mosquitos or ants crawling up our legs. We will use B+B every year to spray in the spring/summer and for all of our pest control needs going forward. read more

We called B&B Pest Control at the recommendation of a neighbor who had a good experience with them when they had mice. We detected mice in our 2 family house so we called B&B. David came in a few days and went through a thorough inspection of our basement, and both the first and second floor apartments. Dave was very knowledgeable and was very familiar with the habits and behaviors of mice. This helped us understand more about these nasty rodents. He told us how they "work-around" traps or avoid them when they see or sense things are different than the previous time the mice were in those locations. Dave placed many traps all around the house particularly in the basement ceiling where he says is usually the best place to catch them. We felt satisfied that our mice will be gone soon. B&B has a 3 month warranty where they will come back if the mice are not gone. read more

I was very impressed with the service I received from B&B from the initial conversation I had with them up to the completion of the job. Much to my delight, I discovered that the gentlemen on the other end of the phone was none other than one of the owners, John. He was straight forward, open, and a delight to talk to. He sent one of his colleagues to my house at a day and time that worked for me. After the initial inspection, I received more first class service for the actual extermination. John, himself, showed up with a colleague to tackle the problem head on. Both were very open and direct when conversing with me about their process. I felt comfortable and at ease the entire time. They performed the necessary work in a diligent and timely manner. I am very satisfied and recommend their services to anyone who needs to rid themselves a of bug problem! read more