I would strongly recommend avoiding this extermination company. They lock customers into quarterly service agreements, but when you actually have an issue and need help, good luck getting anyone to return your calls. I am currently on my 7th call regarding an active issue. I was repeatedly told the owner would call me back -- and yet, no response. If you are okay paying a premium price for someone to simply drop bait boxes and disappear until the next invoice, then this may be the company for you. The customer service has been horrible from start to finish -- from scheduling issues to how customers are treated once they already have your money. Very overpriced for the level of service provided. Extremely disappointing experience. read more

I had 2 holes in my exterior walls that were pecked by woodpeckers, and then some birds had moved in (not woodpeckers). A1 came out and told me there was nothing they could do because the birds were protected. They came back a few days later and placed some bird repellent disks and charged ~$600 for the service. (These can be found on Amazon for about $60). Birds did not leave. A1 came back out on my request and realized the birds were Starlings (invasive species), so they are able to remove them. They then failed to call to schedule the re-return visit to remove the birds and cover the holes. I called after waiting a week and then had to wait another week for them to come back. They covered the holes and got the adult birds out (at a charge of $350), but left 2 baby birds inside the now sealed wall. I called and was told they were unable to access the nest itself and would have to re-charge me for any additional work to remove the nest... I guess I just have 2 dead baby birds trapped in my wall now. Everyone was nice, but I wouldn't consider the technicians thorough or pro-active. I cannot recommend this business considering I had to have them out 4 times and I still wouldn't consider the problem solved. read more

Excellent company! We've been using A1 for our business and for our home. Dalvier has been our technician for years and we find him very knowledgeable and responsive! Ed The Dog Retreat and Spa read more

Great service Ryan is very professional and courteous cares about his customers always explains what he is doing always has a smile

Since this company was turned over from an independent exterminator who retired, I can say this company is a joke. The techs who came out were unprepared and lazy. The last service I received I was told the outside was sprayed. After reviewing from my camera , it never occurred. I asked the tech to please spray and he did all in about 3 minutes. This company is a rip off and not trustworthy. Do not recommend . Will not do any further business with them. read more

I have tried by myself to keep mice out of the house. I called A1 last early spring and what ever the do works like they say. I should have called them a long time ago. Oh yeah and we even have two cats -nah da, nothing. A1 really works. North shore Mass. not sure why list CA read more

I have to say I had a house party of mice back in November and tried real hard to try to get rid of them for one month without much success decided it was time for an exterminator to visit my home. I have heard with A1 exterminator and decided to give them a shot at my house. I have had nothing but the upmost respect and knowledge for Dan R. He explained absolutely everything I needed to know and how to handle things for the first few weeks, he has been so kind and respectful when coming into my home and walking us through the whole process. He followed up 2 weeks later rebaited all the traps and again he went through the process again. Again had to have him come back only because we have a big house and lots of traps due to demo work in our neighborhood and the mice wanted to party here. Dan R I can't thank you enough for being so kind respectful and have lots of knowledge about this proces. If you're having any rodent problems this winter don't hesitate to give this company a call they are number 1 in my eyes. Know I don't have to walk around with a broom anymore. we are seeing amazing results and that's what they gave me. Again thanks to Dan and A1 exterminators!!!!!!!! free read more

I have been a customer of A-1 Exterminators for many years and their service is wonderful. My service technician, Dennis, is just the best; he always calls me to set up service calls during the year. read more

Uses neurotoxic spray and sprayed fabric surfaces (which come into contact with skin and can't be readily cleaned off) which is not proper according to Salem Health Inspector. read more

Technician D.B. gets 5 stars! He is informative, patient and friendly. As a homeowner it is responsible to be involved with technicians who manage your property. I am happy A1 sent this technician to mine. You will know who takes interest in their service. D.B. is that technician! read more

Just use someone else. No effort at all to find the mice issue. Tech didn't check attic, didn't check bulkhead door. Didn't check closets. He placed flip traps and food supply traps with poison food. Basically a Home Depot run. $300!!! We!! Found the entry of where mice came in, we found the food horde, we caught the mice in the no kill traps bought on Amazon, and caught on sticky traps, and flip traps. Use smelly cheese my friends, find food horde, and sticky traps at the threshold of closests. Once we did that mouse problem gone in a week. Took almost 2 months following the lack of instructions or direction from the tech and customer service is very arrogant when comes to concerns. The gentleman always had some of a rebuttal when I asked to not send the same technician. I said he didn't check the attic he didn't have a ladder I said I had a step stool so he could pop his head up there but he said he didn't need to check the attic they probably aren't there. They sent the same guy again! Who set more flips traps. $1 flip traps. They have the nerve to send me a $125 additional bill to then activate" the "6month warranty" as if the $300 wasn't enough to be a warranty. When it comes to mice you can catch them and get rid of them yourself. Work fast and look for them they aren't going to come to you. read more

I would like to let you know what a great experience I have had dealing with your company. The technician i have dealt with, Justin, has been a pleasure to work with.  He is very diligent, personable and empathetic toward someone who is petrified of mice!  He answered all my numerous questions and made me feel we would work through it! Thank you. read more

Extremely disappointed in our "inspection". For $150 the guy was in and out of our house in 10 minutes and said he found nothing. Suggested we go see a dermatologist!!!!! Seriously!?! Well maybe if he did more than check for bedbugs, which wasn't what I asked them to check for in the first place, he might have been able to help us. I immediately called to complain and they did not offer any type of assistance. I told them we will go elsewhere. Funny their website says free estimate. But an "inspection" is $150. Don't waste your time or money. read more

House months are increasingly becoming a problem I hired A-1 for moth treatment. I followed their requirements to the letter, sending all wool rugs out for professional cleaning and moth treatment. Moths were evident after the initial treatment, which required vacating the house for 4 hours. They came back 2 more times applying chemical treatments. Didn't make a dent in the problem. I asked that they consider doing a heat treatment, a method used in England where moths are problematic. After being rebuffed by their customer service person, I left a message for the manager. No response. DON'T USE A1 FOR MOTHS. It was a total waste of money. read more

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Was getting monthly mosquito and tick treatment for yard. Yesterday the tech came when we were not home and spent 4 mins spraying and left. I called and complained and was told he was there for 20 mins. They did not care that I had the ring videos of him. Very poor customer service and lazy techs who just sit in their truck in front of your house so the GPS thinks they are working. read more

This company is reliable, and does what they say they will do. However, don't waste your money on chemical treatment for bed bugs, we did two from them, and one on our own, and still had them. read more

Amazing, Amaziong, I have never rated anything but these guys were amazing. Told me where to look for issue, I found it and did a DIY and that was it.( no charge from them, just a conversation ) If I ever have a problem, there guys are the one alan, Salem, ma read more

I don't think anyone really wants to be able to review an extermination service. I didn't, yet life threw a bit of a bed bug curve ball my way. And they are gross and instill fear and worry and..... Icky. So, everyone I've spoken or otherwise dealt with from A1 has been lovely. Calming, patient, informative. Wendi is amazing, and handled a couple of administrative complications with our treatment with aplomb and professionalism. Roland came out for the 1st treatment and was very nice. I have no idea what to look for in an exterminator, I guess I've been lucky to this point... but he seemed to know what he was doing :) My advice: don't get bed bugs (apparently getting harder to do these days). But if you do, I think you'd be in good hands with A1. read more

Very shady business practices. These guys sent me a demanding letter in the mail stating that the former homeowner had a termite control contract and that I needed to renew it or I'll be in breach of the contract. It said that they would be coming out to pull up the green in-ground termite bait stations. I called and spoke to a woman and asked her to elaborate. She said that it's very important to continue the contract and they don't want to come out to pull them out but absolutely will unless I wrote them a check. I told them that I'll gladly pull them out and leave them on the curb to pick up. After the scare tactics, they never even came out to pick them up! read more

Ineffective for mice, unfriendly billing. We inherited a contract ($155 quarterly) in our new place. A-1 claims they inspect for wasps/bees and check termite stakes. (I have not found any termite stakes in our property around the outside of the house.) During the contract, our 3-floor, 2-unit building developed a persistent mouse problem (seeing them daily). A-1 sent someone a couple times to set bait stations, with no effect. We eventually hired Master Miceproofers, and after 1 visit we have not seen another mouse for 6+ months. One time we had a billing issue (I forget what exactly; they sent the bill to our neighbor or something). They were difficult to get ahold of and unapologetic about late fees. read more

I've contracted with these guys for about 3 years. They do the treatment 1 time per quarter. The bugs always come back. The mice always come back. This company doesn't exterminate, this company displaces bugs only to have them come back. They should be called "A1 Bug Displacement". Also, the technicians never ever treat for the active bees nests that are less than 25 feet above the ground. The technician always passes the buck saying he doesn't have a ladder to treat for bees, and that I need to call to have another technician treat for the bees. The technician never puts on the report that he located an active bees nest, so the next technician who comes out doesn't know where it is. Part of the included service is to treat for active bees nests so all technicians should come to this property with a ladder. Failure to show up with the proper equipment to perform the job looks unprofessional, and I feel like they are trying to cheat the customer from performing the full service. Out of 12 quarterly visits in 3 years I would say maybe 3 of the 12 technicians treated for active bees nests, the others just pass the buck and really only want to do the minimum work. Rarely do they go the extra mile. read more

Called A1 Exterminators based on a referral. The response was prompt and efficient which was greatly appreciated based on my need to exterminate for ants, but that was the extent of the help. I scheduled an appointment for 8am on a Monday. I called at 830am on that Monday after no one showed up only to be told the exterminator was out sick. I should have been notified immediately, not me having to call and find out myself. I decided to give the company another opportunity, so I booked another appointment for that Thursday. I again scheduled an 8am appointment, only to call at 830am when no one showed up - this time, another exterminator was "out", and I was bumped to 9/930am without being told. I wasn't able to sit around due to my need to actually be on time to an appointment that I had. I've since contacted another extermination company. read more

Very professional. Was able to get a sane day appt. James provided outstanding service and glad we went with the annual service. Much more economical and have peace of mind. read more

They left my apartment unlocked and empty! I asked what time I should come back because my apartment can't be locked from the outside. I came back when they said to and lo and behold, they were gone and my apartment was unlocked :) Not a cool move. Extremely unprofessional, would not recommend their services. read more

Horrible call center rep with proficiency to lie on behalf of a negligent service tech. Avoid this company for one with proven customer care skills and responsive service staff. read more

Save your money and your time and go with another pest control company. Our service tech came out to address an issue in our new home and could not have cared less about our concerns. He rushed through the inspection, skipped rooms and closets, offered advice that could have caused serious harm and health issues to everyone in our home, and did not provide any follow up paperwork after his "service". He kept informing us that his schedule was full and had to move on to another house. In actuality, it was the end of the day and he wanted to go home. We have placed multiple calls to speak with a manager about the service (or lack thereof) that we received and have never heard back from anyone. They were more than happy to take our money though. Dealing with A1 has been an absolute nightmare. Avoid at all costs. read more

Very dissappointed with A-1 Exterminators. Last summer I called to have a woodchuck removed from under my foundation. Their people came out, put a bated trap out for 2 weeks, caught nothing and charged me $495. The woodchuck is still there this year... read more

This summer we were very fortunate to have a wonderful solution to an awful problem. A raccoon had used our chimney as her delivery room and when she moved out we became infested with fleas. James swung by to assess although he had a full schedule on the Saturday we realized that we "might" have a problem. He was back on Monday and did an extremely thorough job of spraying and stuck with us until the problem was resolved. We were extremely pleased with the attention and efficiency to our problem. James was outstanding! read more

Last May A-1 came out to spray for a nest of carpenter ants under my front porch. In the following weeks the carpenter ants showed no sign of abating. I called A 1 and asked them to return and re-spray, which they reluctantly did, because it had been raining the day they sprayed, and possibly diluted the poison. In July we opened the porch deck and found the nest still alive and very active. I called A-1 to complain, but they have not returned my calls. Don't waste your time or money. read more

They may know bed bugs (as their listing suggests), but they sure don't know how to help with rodents!! They just throw "feed stations" around and don't even follow up! Poor service and poor workmanship! read more

I've had them treating our house and property going on 4 years for the 3x a year preventive treatments. The seasonal treatment has kept pests out of our home and they've also successfully sprayed for paper wasps the past couple of year. The service techs have always been knowledgeable and services have always been prompt and thorough. read more

I have used A 1 Exterminators out of Lynn, Mass for several years. Their technicians are outstanding. We own several multi-family properties in the Boston area and have used their services. Even with the difficulties of tenants, they are ready to come back to do what ever they can do to solve the problem. I highly recommend their services. read more

I am SOO impressed with A-1! I had a termite problem. The exterminator was wonderful. He made an appointment with me and showed up on time. He fully inspected my property and explained the process thoroughly. Now my house is protected and bug free. If you have any questions or concerns the A-1 Team is willing to help and solve your bug problems. Truly a great company!! I highly recommend A-1. read more

I've used A1 at a few different properties both on a subscription basis as well as for the occasional issue. They have always been prompt, professional, knowledgeable, and successful at any issue we have had. read more

Very pleased with A1 exterminators. They were professional, knowledgeable, punctual and most important of all: effective! They eliminated our problem in 1-2 weeks. All for a lower than expected price. Our recurring pest issue is now a thing of the past and they provided sound advice on how to prevent a future recurrence. Extremely happy with the results. :D read more

Obviously doing a review for a pest company isn't something you want to do but I needed to do for Jeff and his team. We had a serious yellow jacket problem in our home. So much so that they chewed a hole in our dining room ceiling and I had to kill about 40 of them. We had an issue with the initial service call as the tech was new and didn't have a ladder. However, I cannot tell you how happy I am with the way they solved the problem. The owner of the company Jeff came out personally and handled the extermination. I own two businesses myself and I believe this is the way business should be handled. When the owner of a company comes out personally on a Saturday to address a problem you know for sure they care about their customers. While it's only been the afternoon we believe the problem is solved and if it is not Jeff said he would be back again! Great customer service guys honestly it's rare to find these days. read more

This company is unprofessional and ineffective. They came out right away to collect the check and lay down a few mice poison station. When the problem persisted they had no appointments available and then cancelled another appointment. When asked to seal the exterior entry points of where the mouse where coming in, they said "we don't do that for mice". Pretty much a was of $320 for a 20 minute job. read more

Very pleased with the service we received for ridding mice from our home on two separate occasions. There is nothing worse than mice keeping you up all hours of the night! The staff are always professional and take their time to ensure their work is complete and to give advice on how to prevent the mice from returning in the future. I would definitely recommend A1 exterminators to anyone in need of pest control and quality customer service! read more

We had a great experience with A1 Exterminators. They were professional and courteous and resolved our rodent and carpenter ant issues. They came by for 2 follow ups and we haven't had any issues since. read more

Live animal in bedroom closet during night. Called Dinitta and she was most sympathetic and on the ball. Within an hour Greg was on his way. Was only a little mouse in wall but I wanted him out! Very professional, reasonable, arrived in logoed attire and van - couldn't have asked for more. Options explained. Not the first time I've had to call them living on the edge of the State woods and probably won't be the last. Thank you! read more