I'm a nurse living in a private apartment complex someone block my car I couldn't get out of my own paid, assigned parking space I called B & B Towing, explained the situation and they immediately sent a driver who was extremely experienced and professional. He removed the illegally parked vehicle, excellent and professional service I would recommend this company for fast, convenient service from a qualified professional read more

I would give this company zero stars if I could. My family member had their car towed while we were parked in Porter Square this past weekend. I am not disputing the tow itself, however, the car is an all wheel drive vehicle which is clearly marked on the outside of the car. The driver did not use dollies nor a flatbed but instead towed the car to their lot on its locked tires. While the office staff confirmed with the driver that was how it was towed, the driver repeatedly said it was not all wheel drive. We stayed at the lot and showed the driver when he returned that it was clearly marked on the car. He did not want to answer further questions and in fact stated "I do not talk to females" repeatedly in response to our questions. After being assured by the weekend manager that we could dispute any damages to the car with the manager Paul on Monday, today we were told by Paul that he will not stand behind his workers' statements to us and he has no responsibility for any damage. He indicated we can take him to court. For your own sake, steer clear of this company. read more

Parked outside my partners apartment building. Tow sign says towing begins at 8pm. I come down at 7:58 pm and find my car is gone and that the tow truck is up the street with said car. Chase after him for another block to tell him I was ready to move my car. He says it's too late and drives off. I start walking back and call my partner to tell him what happened. Later I checked the time of the phone call and it was 8:06 PM. Called the towing company and they quote me $220 for the expense because I was on the outskirts of Cambridge right on the Boston edge and it was a long tow distance. They said they towed my car at 8:06 pm according to the system. So you're telling me, the tow truck driver in the span of 6 minutes, precisely, registered the offense, loaded up my car, drove around the block, hit 2 red lights, and stopped to tell me tough luck ...and my iPhone is just wrong and the phone call wasn't at 8:06pm? It's one thing to leave a spiteful review cause you're upset you were at fault and got towed, it's another thing to follow the rules and have your car taken early to make sure they make money. I was ready to obey the parking rules and they were probably camping there waiting for the millisecond the clock hit 8pm. The woman running the office was at least polite and followed up on my dispute claim but obviously they're not going to admit they're at fault right? It's my word against theirs. This review won't do anything anyways, they've been getting 1 star reviews for 15 years and are still in business. My advice is if you somehow see this review before you get towed in Cambridge, if you see their sign, give yourself an extra 15mins to move your car or just avoid their tow zones at all costs, the grim reaper is more likely to give you a grace period before they will. read more

exploitative company. it's one thing to tow a vehicle for being a few minutes over two hours in Porter sq-- it's another for them to have posters with the wrong phone number on it. shame on them. read more

I went to visit my girlfriend the other night. She gave me the parking pass and I parked in the correct spot. We did everything right and still to no avail I came out and my car was gone !!!!!! I was devastated as I had to be to work at my new job. This was a horrible inconvenience and someone needs to do something to hold them accountable. I am calling the Cambridge licensing commission at 617-349-6140. I encourage everyone to reach out as well. We have rights. read more

Not mad about the car getting towed as that is your business. However, your job is to tow a car without damaging it. That is the ONLY thing you have to get right and are responsible for. Here's your photo for proof. read more

B & B Towing - Towing Near Me - Cambridge, Massachusetts

I called them because my client who is disabled had someone parking in a Handicapped spot they said they would come and tow it away they never showed and they are the only ones contracted with to do it I called multiple times and they over and over they were coming but they never showed. What a waste of $ and time. NOT RELIABLE read more

had a flat tire and they sent a rude driver made me feel I was the problem and didn't seem he wanted to be there. he should be nicer to people in bad times. so unprofessional and rude. read more

This place needs to be shut down. Paul, the owner, towed my vehicle the other day and completely ruined the realignment and flattened a tire. For a guy that owns a car business, he certainly doesn't know how to drive one. Plus they only take cash if it's a certain type of tow with the closest ATM being over half a mile away. Paul, you better watch out because I'm coming for you. Keep the doors to your house locked. read more

B & B Towing - Towing Near Me - Cambridge, Massachusetts

Terrible company! Only looking for money and in the wrong way!! I am a resident of the city of Somerville, and today I had my car towed in front of my house. I am new to the city, but I had my visitor's permit inside the car. They simply took my car without checking. read more

These guys are car thieves. I was doing a food delivery to an apartment complex up the street. I was parked in a spot labeled "pickup/drop off" No no parking sign, no towing sign. While I was in the lobby meeting the customer they towed my running car with hazards on while I stood there in the lobby. They STOLe my car. How what these crooks do is legal is beyond me. They are a cancer on this community. read more

I parked in the Star Market parking lot on McGrath for 10 minutes. I walked my dog over to the border of the property for him to lift his leg. You could hear the tow driver ago "he's off the property, he's off the property" and goes running to his tow truck to try to tow my van. Total predatory towing tactics He did not tow my van, because the national grid guy goes "all he did was leave the van to walk his dog to pee for half a minute" he had no argument. Even the dispatcher told me they have no business lately and they're leaning their head forward for more. They are ripe for a court date. A business like that does not need to go to court for "predatory towing" you'll lose your contract. read more

My car was towed at my apartment building in a spot that says "after 11pm permit required" and I have a parking sticker visible on my car. I was told it was towed due to no sticker being on my car, then talked to a dispatcher who was incredibly rude and told me he was "trying to speak in words I would understand" which I took as him speaking dumb to me since I'm a woman. He then called later and said I could pick my car up free of charge. When I went to pick it up today, the manager tried to make me pay for it and told me the dispatcher has no authority to tell me I can pick it up for free and threatened the dispatchers job being taken away from him. The manager was very rude and had an aggressive tone which is scary as a young woman picking her car up alone. I understand they deal with angry people all the time, but my car was towed for no reason so this was an even worse experience than it had to be. read more

Car thieves. Cussed me out on the phone after illegally towing my car on a Sunday evening from a shared parking lot. I was picking up a takeout order and came back to my car gone. These people don't mean well. read more

Extortionist company. Towed my car from my Reserved parking spot. Lied to me and tried to say it was in a handicapped spot, and when i got video of them towing my car out of my reserved spot they told Me it was my issue to deal with now. Had to pay money, lost time. No help. Horrible company They also have no issue lying to police. I filed a police report on my car, and they lied to the police that I was in a handicapped spot. Once again, this was after being confronted that I had video of them towing my car from my reserved spot. Zero ethics. Ended up having to travel to them to pick up my car. Overall horrible experience resolving an issue they created read more

As much as I hate my car being towed, the woman who works at the front desk is very pleasant and kind.

My friends car got towed so we went to get it. They were helpful from the start. There was a woman with blonde hair that helped us first. She found all the I formation we needed and was empathetic to our situation. So we went and did what was asked and when we went back to get her car there were two gentleman there and they were so helpful. Even giving her a jump cause her car light was left on. They were really kind too. read more

B&B illegally towed my car + illegally demanded a cash payment to release it that higher than any other tow company I've ever heard of. This "business" is clearly a DRUG FROT comprised of the lowest scum- creating ridiculous tow traps and preying on people who are actually using the store the PARKING LOT IS IN FRONT OF. I went into the Davis Square 7/11 and couldn't have been in there for more than 4 minutes. By the time I got out the store, the guy had "attached to my car" and was demanding a drop fee. Genuinely confused, I tried to ask a few questions and was met with extreme hostility and physically aggressive behavior. The man refused to identify himself or show me any kind of ID and there was no clear markings on the tow truck. The man clearly had a bad day and was LOVING ruining mine- calling me super classy names while demanding a cash payment for his "work". Multiple witnesses - including someone that lived in a nearby building that called the police and the towing company to report the ridiculous situation (that apparently is a pattern in that particular parking lot). This was clearly a trap- the man made me feel unsafe- and then refused to wait for the police to arrive because he was unwilling to identify himself and was extremely aggressive. The guy working at the 7/11 also clearly had some kind of deal going with the dirty tow man because they seemed to have an established relationship. Not surprising. I'm sure they make a lot of money from unsuspecting customers. This company is comprised of terrible people who will bleed you dry for as much as they can get their hands on. I don't believe in god but I do believe there's a special place in hell for each person who works at this hellscape. read more

Not upset, my car was towed. I am upset that when I picked up the car after they towed it, the tire had a screw in it. When I called to complain about it, I was told I "Need to prove it" and "How do you know it wasn't there before" and "What do you want me to do about it." read more

Towed my friend's car from a shared lot when she was inside getting takeout for a few minutes, then proceeded to cuss her out and tell her to sit on her broken ankle. Not sure how this is allowed! read more

Everything about this place is TRASH! starting from the the blonde woman who has 0 training in costumer service. My girlfriend was doing Amazon delivery and once she went to dropped a package someone tow her car, It was about 11 degrees outside and they took her car for no reason how bad person can you be to care more about money than a person who is working at that temperature outside.. We call to explain she was doing a delivery from amazon and they didn't care, that lady just said it was 145$ bye and hangout the phone one us. read more

Extremely rude, disrespectful staff members with no patience to answer simple questions. Evidently people who hate their jobs manage this place and it shows. I asked the woman who works there for the address and she was extremely rude and condescending over the phone and even hung up on me. When I arrived to pick up my car at the lot she looked like she was high off meds and her eyes were barely open. This place is sketchy and unprofessional. read more

B&B towed the cars of 4 women with babies after we had purchased drinks from Burger King and were on a short walk. They then demanded we pay their release fee in cash because we were "trespassers". They don't have an ATM so we had to contact friends or spouses to bring us cash. When one woman had to move her car and give our friend a jump in the lot they threatened to tow her again within the lot and charge her for another tow. They called the police and said we were causing a disturbance, a group of moms with infants in strollers, just trying to figure out why we were towed from a business we patronized. Ridiculous. Heartless, rude people. read more

My car was towed from B & B at a place where I was a customer. I went inside for a drink but the machine was not working and my car was towed immediately. I understand that B & B towing is running 24/7, but I went into the business, therefore I am a customer. No one even wanted to check the cameras to prove I went inside. Beyond disappointed to say the least! I work around the corner and will NEVER go to 7-Eleven again and will tell all of my coworkers not to go as well!!! read more

The third time's the charm: Having been towed three times (each by different companies) in Boston I am getting a nice mix of experiences with the tow truck companies. I was recently towed by B & B towing in Cambridge for a street cleaning violation. By far this was the most positive towing experience, if a towing experience can be any bit positive. Unlike Stanley's in JP or Pat's in Somerville, B & B actually treated me like a real person and even sympathized a little. They were polite and clear on the phone and (at least for my violation) accepted credit card. $90 for the tow also wasn't as bad as what I've paid for the some of the other tows. Upon arrival I was helped in a timely manner and shown to where my car was. They even joked around with me a little since of the tow guys had his tires slashed last Saturday. It must not be an easy life being in the tow business as you are automatically not very popular people but B & B seemed to take this in stride and credit should be given when it is deserved, even to a tow company. Trust me, it can always get worse... read more

They don't Deserve one star they are nothing but scum bags who tow your car in a trespass tow and know your car is parked every day and has permission to park there but they decide because it in a different spot they told your car away knowing you have permission to park there. Then they lie to you and say you didn't have the proper stop showing that your car belong to the place when it was on my front plate and back plate then they overcharge you for the tow and they also damage your car in the process of towing it they are very unprofessional read more

When I was eating at a Burger King down the street, a guy from B&B Towing Company came and started asking what car everyone has. He's wearing the shirt from the towing company and there's a towing truck on the parking lot with that name. He says it's because he suspects not every car in the lot belongs to patrons. Now, this was when I JUST got in. I remember seeing about 7-8 cars in the lot and about 7-8 families in the restaurant. Not sure why he thinks there's an illegally parked car. Nevertheless, he went around from customer to customer ASKING WHAT EVERYONE'S CAR WAS. I told him my car make, model, and color. When I got out, HE WAS TOWING MY CAR. So I stopped him and asked why. He said "You weren't in burger king right?" Uhh helloo.... I was like the second person whose car you asked, plus at that time in the parking lot I was carrying a soda cup with Burger King's logo on it. He claimed that he misheard what I said, and apologized, and just moved to the next car. Ok, mishearing is an innocent mistake, but before you actually tow someone's car, shouldn't you at least go back and check that NO ONE IN THE RESTAURANT REALLY HAS THAT CAR? How can you trust yourself to remember 7-8 cars from each patron and therefore pick one that hasn't been mentioned? Do you trust your memory that well? Considering the cost of making a mistake (a legitimate patron would be left without a car and no clue about what happened to the car), shouldn't you at least double-check these things? Not to mention when I caught him red-handed, he was trying to pry my door open. I have no valuable in the car, so I didn't push that issue further, but that just seemed amiss. I just wonder if that's standard practice for a towing company, to pry open the door? I also wonder if it's also a standard practice to go around the restaurant to ask the people (who were in the middle of dinner) about their cars. Granted, Burger King is not exactly an upscale place. But we could all do without that sort of interruptions to our dinner. Note: This happened on 6/28/2017 around 8:30 PM. Go ask the Burger King workers at that time if you want, they'd be able to confirm my story because the guy also pestered the workers about their cars. read more

had an issue w my key and kevin figured out a solution and made my night. susan was also so helpful!

I parked in a parking lot that was clearly a tow trap. It was a church parking lot on a Friday with a tiny sign behind a tree (picture attached). The tow man broke into our car. read more

B & B Towing - Let's play find the do not park sign... - Towing Near Me - Cambridge, Massachusetts

I have never been treated in such an unprofessional manner as with this company. I was told the tow truck was "2-3 minutes" away. Came 30 minutes later. Normally, that is fine, however I called 911, who called them, as my dog had pushed the lock and locked himself in the car with the heat blasting, and I needed either a window broken or the lock jimmied. After several calls to find out where they were, a man finally arrived, and completely bitched me out, throwing f-bombs back and fourth....example: "Who the hell told you to call us?!" Me: 911 called you. Him: "This is fu**ing ridiculous. A call for a fu**ing dog trapped in a car. We are not fu**ing paramedics!" In an already stressful situation, he definitely stressed me out even more, and made me feel very uncomfortable around him. I see this is not the only time a customer has been spoken to like this, after reading a previous yelp review. I tried to pay by check, then card, and he would only accept cash. Told me he would wait while I drive to a bank if I had to. He said they won't accept a check because it takes $12 to process it. Yeah. Sure it does. Obviously I didn't have a choice on what tow company since the police called them. But if you do have a choice, DO NOT use them! read more

B&B Towing drivers are running a towing racket with Gourmet Express in Porter Square. If you go anywhere before or after buying anything there, someone from B&B will have your car "attached" to their tow truck immediately. I put "attached" in quotes because they will not rig your car to the point where they can actually drive it off the lot. Rather, the tow truck driver will offer a deal where you can either pay him $100 cash on the spot or let him tow it and pay B&B Towing $120 to retrieve it. I paid the guy, and he literally just lowered my car and drove off. It was not actually attached to the truck. And guess what. A tow is actually only supposed to cost $90. http://www2.cambridgema.... I know they run this racket all day long. I have sat over at Tavern In The Square and watched countless saps walk over to get money at the Bank of America ATM so they could pay off the thief driving the B&B Towing truck. The drivers must be kicking back cash to Gourmet Express. I've been in there when the older guy who usually runs the cash register late at night has walked around and asked everyone if their car was currently parked in the parking lot. Look, I know the sign in the parking lot says that parking is for customers only while they are in the store, but that does not excuse the thieving behavior of the B&B Towing drivers and Gourmet Express. Hey B&B, the drivers are stealing from you. read more

Called AAA to have my car towed after it died earlier in the day (suspect a battery issue and didn't want to chance the drive up 95 North during Rush Hour). These guys show up an hour later complaining about driving to my requested garage (a whopping 10 miles away, oh no) and told us to just drive it home, if it dies on the road, call back. Terrible service, terrible experience. Remind me never to get stuck in the Cambridge/Arlington area. read more

B & B Towing told AAA that they would reach me in an hour or less. At the hour mark I called AAA and they said B & B would not be there for another forty-five minutes. They are fewer than five miles from where my car was waiting. read more

I had an absolutely horrible experience with B&B Towing. They were utterly unprofessional in my experience. I recommend staying away from these people. read more

My suburban got towed, and when I went to pick it up, there were scratches and dents in the back which were not there before they towed it. I reported this to the guy, who assured me he would report it and the manager would call me. This was two days ago. I'm still waiting. read more

B & B Towing - Dents and scratches... :( - Towing Near Me - Cambridge, Massachusetts

I was parked several blocks away from my apartment for a couple days and didn't see moving van notices go up, so was towed by B&B. I'll easily go a week without driving my car and had no idea it had been towed, because B&B never got in touch - no mail, no calls. Many days go by, and when I try to find my car, it's gone. Finally figure out B&B has it, and haul out to retrieve it. The man at B&B confirms that no notice ever went out. I asked why, and he said, I guess we just didn't get around to it on Thursday or Friday, and on Saturday we don't sent mail. He shrugged, and I had no choice but to pay over $200 to retrieve my car. This is ILLEGAL. I filed a complaint with the City of Cambridge, and encourage other people who have issues to do the same because I'm guessing I'm not the only one this has happened to. read more

I was with a friend on JKF St in Harvard Square in Cambridge. Her car broke down so she called AAA. They told us a tow truck would be there in 30 minutes. 15 minutes later B&B Towing showed up. They were fast, very professional and friendly. They towed the broken down car to my driveway, which is pretty narrow, and were able to put it all the way in the back - its hard enough backing up into my driveway in a regular car let alone a huge tow truck! Im going to put their number in my phone in case I need their help in the future. I definitely recommend them. read more

Well, it finally happened. After living the Peoples' Republik for 7 months, I ran afoul of the city's zero-tolerance street cleaning tow policy. To be fair, they run a truck with a loudspeaker up and down the street, indicating which streets are being swept that morning, telling all and sundry that towing is happening. I had moved my motorcycle on Friday, but left it in a sweeper spot Monday, and zim zam zoom. Gone. Well, one phone call to the cops got me B&B, who are open 24/7. I figured they'd have long since been closed at 8 pm, but there they were, and they don't charge for another day until after midnight. So, I went and paid my fee, and they were very nice about it, even sympathetic. They used a proper tow rig, too - some tow jerks will just dump a bike on its side on a flatbed. So none the worse for wear, but unfortunately 90 dollars lighter due to my own stupidity, off I went after a transaction of about 5 minutes. They even offered me a piece of calzone! It could have been a lot worse. read more

There tow em truck just went the wrong way down a one way street in Cambridge.. very unsafe.

Horrible treatment, bad manners and scratches on my car that were not there previously.