I opened my account with LMCU Nov of 2024. I have had nothing but VIP Treatment since that date! At…read morethe Alpine branch, what a wonderful group of professional women, that work there! I have interacted with the teller that won teller of the year last year & can absolutely see why she won! I have interacted with a teller that was in training & see why LMCU hired her! She has a long & prosperous career ahead of her! What a breathbof fresh air! The New Accounts Manager was quick, efficient & very welcoming,when we sat down to talk about depositing money in their bank! She was a pleasure to deal with. I had no qualms in trusting my money with LMCU! The amount of money- making programs, without lifting a finger, just blew my mind! This is a "Credit Union" after all! That was the Alpine Branch, then you go to Ravenna Branch & you probably have the sunniest, perky, yet professional, most willing to help group, of all the the Branches! I just automatically have a better day after visiting that branch! What a "Brilliant Branch" to visit & get your banking questions answered, bank problems solved, & money deposited! But then to put the "Cherry on top of the Sundea" I called LMCU & got a real person, quickly, "not being # 8 in the queue!" & spoke to the "Lovely Ms SATIN" She was so very helpful with a very big problem I'm having. She told me the truth, & now LMCU will get all my business! Too bad a credit union I've used since 1989 could not even do the little things like great Customer Service to keep a long standing customer like me! Ms Satin, I love forward to working with you for the long run! Your Professional Demeanor, Empathetic Ways, Listening Ear, Very, Very Knowledgeable about all your LMCU products & the Banking World! You were Not afraid to tell me the Truth & what were complete lies! I totally trust You, LMCU, & I My Immediate Family & Extended Family, will be doing business with LMCU for a very long time! Thank you for restoring my faith in the Banking World! Sincerely Kelly Wurm

The LMCU banking staff has been disorganized, incompetent, and unresponsive on what should have…read morebeen a simple issue to resolve. It's difficult to reach a manager because they also seem to avoid any sense of responsibility to their customers. They've got their excuses down to an art form. Avoid at all costs.

Dealership replaced the Cam Phasers on my truck. The part exploded in my engine causing a hole in…read moremy engine and they will not replace the engine! All they did was give me quotes for a new engine! Do not recommend this dealership or their service department

I had to sell my 2018 Ford Focus because I was no longer able to work and make the payments. I had…read morean appointment with CarMax to get an appraisal and had already done an online appraisal. My car mechanically was in excellent condition and only had 24,700 miles on it however, it had been hit twice in my apartment parking lot and needed bodywork done. I stopped by Keller Ford the day before my appointment at CarMax because I thought I needed a Lein letter. While I was there I asked them to appraise my car. The manager offered me approximately$2000 LESS than my payout on my loan and suggested that I pay my deductible to get it fixed and then he would give me $1000 more than my payout. He spoke as though the 3 to 4000$ to fix it would come out of his pocket! The office was empty other than the manager and 2 other employees. The next day I went to CarMax and boy were they busy!!!! My customer specialist was amazing and kept apologizing for taking so much time. Very positive experience. The end result, selling my car at CarMax, paid off my loan to Ford Credit and I had a check for $4889. in hand when I left. If your going to buy and sell cars, be like CarMax!

Jake and Gannon are your guys to see. They were super helpful and fast. Found me a place that would…read morework with my credit. There cars are very nice and great priced here. I recommend buying a car from here. Amazing service. Extremely friendly and kind

Levi was extremely helpful when my daughter bought her first car. She was pretty overwhelmed…read more After looking at a couple of other dealerships, she was more comfortable at Paris. They walked her through the whole process and put her completely at ease. We will be back for sure. Rosi C.

I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

We bought a new car at Courtesy and had a great experience. Jake D, our salesperson, was…read moreexceptionally helpful in matching our needs (and wants, to be sure) with a vehicle. He is very low pressure, totally transparent, and helpful. He worked very hard in overcoming some special circumstances that we had, and helped us secure a stunning vehicle at the most competitive price by far. We will recommend to our our friends and family, without hesitation, to seek out Jake at Courtesy CDJR.

The service advisor could not of been better. He truly…read morelistened as I tried to explain the intermittent starting issue with my 2007 trailblazer. Enterprise did not have one car in Grand Rapids. He got me a ride from a nice guy from Berger.

I never thought I'd need to make it clear to a company that it's not okay to tell young children…read morewho have been riding around with no heat in 8-degree weather that they are "definitely" getting a car unless you can actually deliver. I was rushed to provide a down payment and start a new insurance policy that day because it was "a done deal." In fact, they were so confident the deal was done that they let me take the car to pick up my children so they could finally have heat - specifically telling me that since I "already had insurance on it," I might as well. What followed that handshake and congratulations was a two-day saga of moving goalposts. After three 80-minute round trips in inclement weather, the tone shifted to condescension regarding my company's financials - as if they were doing me a "favor" by selling me a car. This was after being lightheartedly told the evening prior, "as long as the pay deposits are on your bank statement, you're good." I get that this is partially the bank's doing - but if you don't know your lenders that well you certainly shouldn't be making promises where it concerns them. The lack of respect for a customer's time was staggering. I was pressured to provide more paperwork (including more proof of my VA disability - despite having my award letter) while they knew I had to transport my kids back and forth to school, and in fact also do parenting things - only to be told at the last second they were closing two hours earlier than the day prior. When I realized I wasn't going to meet their shifting deadline, I texted to let them know I was driving another 40 minutes to drop the car off to relieve the pressure and rethink the deal until the morning. When I arrived, instead of a professional return, the finance guy tried to move the goalposts yet again with more requirements. When I finally called it quits, the gaslighting began. I was transparent about a clerical error on a proof-of-income document generated by my own company - an error that did not change the actual income reported on my application or my ability to prove it through bank statements. Knowing how openly embarrassed I was about the mistake the day before, the finance guy loudly accused me of submitting a "fake" document to justify the deal falling apart. The logic doesn't hold up: Why is he letting a customer drive a car off the lot to pick up their children if he truly suspects a document is malicious or "fake?" By weaponizing a transparent mistake at the finish line, they were simply trying to shift the blame for a deal they couldn't close. When I walked away, they blamed me for their failure and refused to refund my down payment on the spot, insisting on "mailing a check and maybe getting it refunded to my card." On a separate note, my company deals in email security. As I do with any company I share PII and financial information with, I did a scan of their sending domain to find that it is critically unsecured. That, combined with the fact that they condone using personal Gmail accounts for professional correspondence and documentation sharing, raises serious security issues. I chose to overlook these for the promise of a good car-buying experience, but I feel others should be able to make that decision from the same position of knowledge. It seems like this is not the status quo at Berger. I can respect that this isn't peoples' normal experience, but it feels pretty uncalled for that it even happened once. I can also understand how if others have been a victim of this type of degradation, pride may prevent them from speaking of it publicly. It certainly isn't a comfortable experience for me. P.S. Shout out to my sales guy whose name I don't want to associate with this review. Top notch, 5/5 stars. You deserved the commission - thanks for everything.

Came in the other week and got all set with a great car a little bit later. Met and was helped with…read moreMike, Noah, Monte and others too. Everyone and everything was amazing! Above and beyond. I highly recommend.

Local, family owned business. Great selection of inventory - many vehicles under $10,000.read more

Great experience buying a car. Everyone was helpful without the usual pushiness you get with…read moreregular dealership. . Cannot recommend this business highly enough.

BUYERS BEWARE....XYX motors are trying to sell you a car that they do not have... the pictures of…read morethe car is not the one they have. a pristine vehicle-beautiful- did the financial paperwork on line- they ran my credit report THAN told me the car had damage-once again on line clean carfax no damage-damage. dent and a 4inch scratch plus scratches on the hood- repeatedly says we just got the car-no you have had if for a month-asked why did you run the credit report without sending me pictures of the damage-said I did not ask for pictures- FRAUD FRAUD unprofessional.

Call Ben Gardner at Betten to be treated like family. He held onto a very specific 2026 truck…read morewithout a deposit or knowledge of us until we returned to Michigan to test drive it a month later, Wow! Thank you Ben!!! Randy & Kim

Was told a truck was near perfect from Salesman TIm. The truck was a 2024 GMC Denali with about…read more40k miles. I called and asked how the body was because that was my main concern. I arrived to a truck that had at least 10 different issues with the body. To say the least I was very sorry I wasted my time for the 30 min drive. Then the next day I get text after text about how good his deal is which is crazy because I wouldn't buy that truck ever with all the issues with the body.