Great experience buying a car. Everyone was helpful without the usual pushiness you get with regular dealership. . Cannot recommend this business highly enough. read more

XYZ Motors - Car Dealers Near Me - Grand Rapids, Michigan

BUYERS BEWARE....XYX motors are trying to sell you a car that they do not have... the pictures of the car is not the one they have. a pristine vehicle-beautiful- did the financial paperwork on line- they ran my credit report THAN told me the car had damage-once again on line clean carfax no damage-damage. dent and a 4inch scratch plus scratches on the hood- repeatedly says we just got the car-no you have had if for a month-asked why did you run the credit report without sending me pictures of the damage-said I did not ask for pictures- FRAUD FRAUD unprofessional. read more

We were hit over Thanksgiving and just took it into a bodyshop and found out it was in two previous accidents that were not disclosed when we bought it from XYZ. Stay away! read more

Per their staff, there prices are ABSOLUTELY non-negotiable, though this isn't stated on their website anywhere and wasn't mentioned to me at all until after I drove two hours from out of town to test drive the car. XYZ has great inventory but aside from Gabe, the salesmen I came in contact with weren't very engaging or interested in helping "me" find a car. Btw, the car was listed at $26,995, I had $26k, just to help you guys gauge their resistance to wiggle room. Happy shopping out there folks and good luck!! read more

Amazing purchasing experience and dealing with a trade they used technology and was able to figure out a price and we came to a deal in no time, they worked with me and stayed open almost an hour longer to wait for me to arrive. Gabe was great to deal with and very responsive I highly recommend this dealer!!! Thanks again read more

A few weeks ago, we drove over 1200 miles to buy our vehicle from XYZ and we couldn't be happier with the entire experience. Car buying in the past was always uncomfortable, working with XYZ was nothing but pleasant. The truck was everything our sales person, Mike, assured us it would be. We've already put on just over 3,000 miles and our 2010 pickup runs like new. Even more the price was just right, we had been shopping for a while when we finally found XYZ. Next time, instead of wasting a bunch of time, we're going to XYZ first. Thanks again, we love the truck! read more

My husband and I had been on the hunt for our next long time, reliable vehicle. We went to XYZ motors twice and drove our vehicle. With the dealership being a indoor facility they ask you to go out front while they pull the vehicle up so we never got to hear the vehicle start up. When we test drove the vehicle for the second time we noticed the brake rotors were bad so we knew we needed to replace that after purchasing the vehicle. We brought our 2019 Ford Expedition home and then next day after I started it I noticed a weird rattle. I contacted Jason at the dealership and he told me he would guess it's the oils getting to the turbo in the engine but they would not do anything to help investigate. He recommended we take it to a Ford dealership and have them look. We scheduled an appointment at the Ford dealership and a couple days later we noticed a weird grinding sound while driving the car. We took it into a auto shop and our wheel bearing hub was bad so we had to replace that. With that taking priority we had to move out the appointment with the Ford dealership to take care of the Hub being replaced. We were able to get our expedition looked at at Ford dealership and it was exactly what we had hoped it wasn't. The Cam Phaser is bad. This is not something that happens overnight and the guy at Ford told us he is pretty certain XYZ and the auto shop that checks their vehicles knew this was a issue. It's VERY hard to miss it while starting the vehicle. It sounds like an old vehicle that keeps turning over while trying to start. We were told our warranty package we bought from XYZ (that is supposed to cover ANYTHING ;) with the vehicle will not cover the cam phaser cause it's not failing enough?? So I contacted the dealership and spoke again to the manager Jason. He said they would buy the vehicle back from us but me and my husband would be out $4000 in taxes and fees from just purchasing the vehicle. Jason said he would reach out to our warranty company and get in touch with us. I then didn't hear back for 2 weeks. I left him 4 messages and my husband also called and left a message. No response. Finally he called and basically told us we can risk having warranty investigate for $2000-$3000 and if they decide they aren't going to cover the Cam Phaser we will have to cover it. But it's possible they might. I asked him what he would do about it if he bought the vehicle back from us. And he said he wasn't sure...so I said well you can't sell it to another customer like that again. And he said he wasn't sure what they would do. We weren't even asking XYZ to cover all the cost if anything split it with us at best. So if you want to purchase a vehicle and know the dealership will hide issues and not stand behind anything head to XYZ. read more

A wonderful experience buying from XYZ! Dylan was super helpful and went above and beyond to help me find something within my budget. I'm so happy with my new car and the process could not have been easier. Will 10/10 go back for future purchases! read more

I had done my homework and knew just what I wanted and what would be a fair price. When I entered XYZ Motors for the first time, I felt prepared but my guard us up because past experiences with other car dealers have taught me that it better be! This was an entirely different experience. Dylan was great - laid back, professional, no-pressure approach. Loved it! When we got down to brass tacks, we had an agreement in no time. The day my wife and I came in to make the purchase, it was a smooth and efficient process. I paid via certified check so did not have any of the extra financing forms to deal with, but these guys really seem to have their act together so I doubt that would have been a problem. All of the above is legit, but now I get to the REAL reason I'm posting this glowing testimonial. Several weeks after our purchase a safety issue came up that was not noticed in my pre-purchase inspection but that clearly was pre-existing. I returned to XYZ Motors fully expecting to have a difficult time "negotiating" a post-sale fix to the problem.... but after calmly explaining and showing the issue to the sales manager, it was made right faster than I could drink a free ice-tea out of their customer kitchen area! Wow! If (when) we are back in the market for another vehicle, XYZ Motors will be the first place we visit!! Keep up the good work! read more

Just another used car dealership where they lie to sell cars. Bought a 2011 F150 there and of course they knew it had to have bad cam phasers but the cam phaser noise is only there on start up when cold so they made sure to run the car before I drove it or picked it up. So I have a $2500 billl now for new cam phasers and timing chains. Don't fool yourself, all used car salesmen and companies are just crooks. These are people who can't get a real job in society and can only sell used cars for a living. Buy a certified vehicle from a dealer next time or make SURE to get a full inspection from a person of your choice before buying from this company. read more

So the dealer openly lied on car gurus reviews web site saying we knew the vehicle needed repairs. Tell me how many people shop car gurus looking for a rebuild? People shop car gurus looking for a deal. I think most vehicles that leave this place are in need of major repairs and people don't find out until much later the amount of repairs that need to be done. I have pictures of the struts for the truck I bought and there were no bolts left on them. They were severely corroded away, making the vehicle very unsafe. I would never deal with these people again as they are very shady, unethical people. read more

Great place to do business! Super friendly staff and great prices! Just got a new explorer. I have never gone through a dealer before this was an excellent experience!! read more

Had contact with a person named Jordan at this dealership. Very unresponsive and unhelpful with buying a car. I was willing to buy a car the day of 3 hours away then he tells me the car was sold. Do not recommend. read more

My experience with XYZ motors was great. Both Jayson and Mike was very responsive and friendly. The car was priced in a reasonable amount with good quality. read more

BEWARE!! My son bought a car from them over a month ago and STILL DOES NOT HAVE THE TITLE. He paid an additional fee for them to handle all the paperwork so that is a worthless service. With all the good small shops out there, you should pass on doing business with them. read more

Went to look at a 4 year old vehicle that is listed as a fair deal on the car website I was on, and by all rights it was in line with the better prices I have seen for similar vehicles and it was listed as being "inspected". Took the vehicle about a quarter mile down the road before I turned around. Before I got in, I noticed the rear defroster lead was busted off, and when I opened the sunroof I couldn't close it because some weather stripping or similar fell down into the path of the roof. It was about 80 degrees out and we quickly found out in the black vehicle that the air conditioning didn't work which was the end of the test drive for me. Brought up the issues to the sales person who acted like it was common and he told us the vehicles are as is to keep the prices down and that any fixes we wanted them to make could be negotiated in. I was looking to buy a vehicle not a project that I could pay them to fix. I figure if I notice that many things wrong within 5 minutes who knows what else was wrong with the "inspected" vehicle. Perhaps I should have asked for the full list of issues before driving 1.5 hours, I assumed inspected meant they did not know there was a list of problems. read more

I recently bought a 2013 Ford Taurus from this dealership and at first I thought the experience was great. The sales person was friendly, referred me to a local credit union and had everything ready to go within 2 days. Then I drove the car off the lot and INSTANTLY regretted my purchase. My check engine light came on two days after buying, which I'd like to think was just bad luck and not the dealership turning it off to trick people into thinking nothing is wrong with the car (but who knows). Also, I had asked the sales guy about the quality of the brakes, as they appeared rusty and I really didn't want a car I needed to fix stuff on immediately. He said they were in "top notch" condition and were just rusty from storage. Three days after driving it, my car was shaking when I stopped and I brought it in only to find out I needed all new rotors, pads AND calipers. Now, a couple weeks after buying, it is going back into the shop to have work done on the suspension system and to try to figure out why the check engine light is still on. I understand buying a used car is a gamble, and they couldn't have known about the suspension, but a little honesty regarding the issues they had known about would've been nice. Apparently a sale is more important than being a decent human being with these guys. So, if you're looking for an honest transaction, I'd recommend looking elsewhere. read more

Highly impressed. All vehicles are kept indoors and at high maintenance levels. Maybe the cheapest in prices and highest in quality. Ask for Jordan, he was really flexible with us and went as far as meeting after hours and on a weekend. I'd give 3 thumbs up if possible. The only way this place would get better is if everything was free lol. read more

we bought a surburban from xyz motors a couple months ago we have been up north a few times & of course around town we are very happy with our purchase mike & jason went the mile for us thanks Scott B read more