I'd like to start by saying that we have purchased 3 different vehicles from Betten Imports. My…read morebeef is not with the sales staff. It has been an entirely different experience with the Volvo service department. Currently the two service advisors are great, Andy is very knowledgeable, kind and helpful. Brittany is over-the-top nice and very warm. However, it is damn near impossible to get someone to return your call if you leave a message for them. It's also impossible to get someone on the phone. The most effective form of communication seems to be texting. But that obviously cuts off when business hours are over. I want to explain my extremely low rating. Beginning in January of this year, I had my car in for its 120k mile servicing. I came home from that servicing with a slew of repairs that needed to be made, ball joints replaced, air filters replaced, timing belt, and the list goes on. The estimate was somewhere between $6,000-$7000. I went ahead with the ball joints as they were noticeably loose, and some of the smaller things. I then scheduled to have my timing belt replaced in March, so I could break up the expenses a bit. Fast-forward to March when I bring my car in for the timing belt replacement. I'm now noticing a bit of a hesitation when I accelerate aggressively (say I'm merging onto the highway or something). When I pick my car up, they tell me they did the timing belt and replaced the spark plugs to fix the hesitation. And that it's driving well now. It is not. Within a day or two I notice the hesitation is back. Obviously I'm frustrated, but I also have a lot going on, so a few weeks later, I call back. They are booking out into June, but they tell me that they have a cancellation on May 23, so I take it. To make a very long story short, I was supposed to drive to Chicago the next day but after not hearing from them all day, and trying to get a hold of them like mad after I got out of work, it turns out they hadn't figured out the issue until the very end of the day and needed to order parts to replace it. Now, it's Tuesday after Memorial Day (they've had the car since Thursday). I approved the repair of the fuel injectors on Friday, but didn't hear back from them. I finally received a text saying that they needed more time. On Wednesday I picked the car up and I kid you not, I drove 5 miles from my home and the hesitation started up again. When I called back the next day the response I got was, "Are you sure? We drove it extensively and it never recurred." So, I asked to speak to the service manager because at this point, I'm pretty livid. The service manager, Eric Allen does not give a good first impression. I try to explain my frustration to him, and he eventually comes around. He tells me that he personally will follow the progress of my vehicle, make sure I get a loaner car, and will cover the cost of the repairs. I should only be speaking to him from here on out because he's on top of it. I have this loaner car for FOUR WEEKS. I hear nothing for the first two, but after leaving messages for both service advisors and Eric Allen, I receive a 2 line text saying they are still getting the misfires. After another week and I half, I reach out again, and am told they need to borescope into the cylinders. Then, at 3:30 on Friday, I get a text from Andy (still no word from Eric) saying that the cylinders are scored and that the engine needs to be replaced. I ask for a phone call in return, but I'm also headed into work so when I don't hear back right away, I actually say that I would rather talk on Monday so I had time to research. When I do speak to Andy, I request a meeting with the service manager as I have a lot of questions. After doing some research I learned that there are other tests that should have been done. After putting me off for a bit, I do finally receive a call from Eric Allen. And when I tell you that this man started off on the defensive, I mean that he was completely rude and unprofessional from the get-go. He clearly hadn't spent a minute of his time following the progress of my car, had Andy in the background basically telling him everything, and when I questioned why he was so angry, he yelled exasperatedly that I should "be talking to his service advisor and not him." Which of course pissed me off, because he had previously told me that he would take care of this. At this point, I was completely done. I picked up my Volvo as-is and returned the loaner car (which they inspected in front of me like I had damaged it somehow). I do want to talk about one more thing. When digging through all the repairs I've had done at Betten, I found the paperwork for a piston ring repair that Volvo covered in 2023. It turns out they replaced my timing belt with that repair. So the timing belt didn't need to be done again. I did bring this up to Eric Allen and after some discussion he did agree to refund it to me. It makes me curious about what else I've paid for but didn't actually need.

Liars, cheaters and incompetents are the kindest words I could use to describe this team…read more Beware -this is a pit of vipers that will s(p)it in your mouth and s(h)it in your lunchbox the moment your check clears the bank. Like politicians once they get your vote. You mean nothing. I purchased my second Mercedes in 12 months just two days ago. The first Mercedes was brand new. Betten Imports were insistent that they would provide excellent service. We HATED the car, but my/our grandson loved it, so we sold it to him for the price of a Ford mini-truck we had our eyes on. He needed some assistance resetting the Mercedes app on his phone, but we had called Betten Imports and told them about the transfer of ownership. "Send him in!" they responded. They wouldn't help him. The service department wouldn't even talk to him, questioning his ownership even though he had the paperwork in hand. Last week we saw a small car we liked, and decided to give them the benefit of the doubt on a 2022 car. Just off lease, it had a couple of issues. They couldn't find the second key for the car, and the salesman Dan E. said he would make sure it was taken care of by contacting Chris in the Service department. There were two missing covers in the back seat, and he said that would be taken care of as well. (NOT) Forward to Saturday morning, and the key issue was dismissed with the instructions to contact Chris on Monday and it would be taken care of. We had the same conversation with the financial officer while finalizing the paperwork. He said if we had any issues to let him know. Monday morning I called Service and explained the issue. He responded with a lot of double talk, and said he would call back. He called back, said he spoke to the salesman and they decided not to cover the key, and he would order a new one for $990.00. Maybe they only cheat senior citizens. I'm 71 and my husband is over 80. Don't go there if you value good service and an honorable staff.

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

This review is primarily for their service department…read more I've only come here for a couple of oil changes and a tire rotation. Service was pleasant and quick, both in the garage and at the payment desk. They weren't pushy, nobody was snarling about anything, and they got my car done on a rainy Monday in about 15 minutes, oil and tires. They also provided text/email notifications about recommended work, a link to pay online, pictures in the email and printed out regarding the recommended work, etc. Very fast, very well-documented, very easy experience for the customer. We didn't end up buying our car here due to unrelated circumstances, but the salesman we worked with (was it Nick?) was entirely pleasant, knowledgeable, and not at all pushy or impatient. He seemed to enjoy his job and to enjoy working with people. While Toyota was pushy and had terrible customer experience, including endless calls and texts even after we told them we're not interested, Subaru was totally chill and respectful the whole time.

Brock was absolutely amazing! I found the vehicle I wanted on line, he called me the next day in…read morethe morning to touch base, verified the vehicle was still available, I did not even need to test drive, I had everything ready with my credit union to buy, set it all up was there a few hours later to finalize everything. Brett on the other hand needs to work on his people skills, he was overly pushy trying to sell more warranty options I just could not do as I had just paid a large amount of money for my 2025 I just purchased. Wanted me to pay an additional $2,000-$3000 for more additional warranty. I politely declined and just was going with the factory warranty, kept going on about what they all covered i again politely declined, he did a very good job making me very unwelcomed bc i was refusing another warranty, like the $28,000 check i just handed him was not enough. Failed to Go over what the factory warranty offered, failed to go over what it covered, failed to Let me know incase I needed to use the warranty where I can go to get an issue fixed. I had been working my ass off to get a new car, I have NEVER owned brand new and this was a very exciting time for me, and he made that part of purchasing like I didn't even matter he was just all about the money.

I purchased a 2000 Porsche Boxter from them long distance, so I had no chance to actually see and…read moredrive the car beforehand. All I had to go on was photos, description, and a video driving demo. The group I worked with in Grand Rapids were very professional and a pleasure to work with. John, Jonathan, and Nicole made the entire transaction very smooth and it was delivered right to my door without incident. The best part was that the car looked better in person then it did in the photos, and it drives and shifts so smoothly that it has made driving fun again. I could not be happier with the entire transaction.

BUYER BEWARE - this is a completely shady operation that sells cars that are frankensteined…read moretogether and will deceive you at every opportunity from condition, rust, parts, how it runs, etc. honestly, the positive reviews must be family members of the operation or paid parties. Chris, the salesman, is a sleazy conman and a hard avoid if you are looking for a 'classic.' you must be be crazy to do business with this crew especially sight unseen. the owner is another very untrustworthy individual as well. BUYER BEWARE

It took five hours for me to End up with a 2023 Toyota Corolla Cross and I HATE it! I called the…read morevery next morning and was told I'm Stuck with it. They've serviced it and nabbed my Book on it and replaced with a hybrid book. Yesterday the darn thing WON'T Start! The EPB didn't disengage properly. I'm STUCK here! I'm SO Disappointed in Toyota! EVERYTHING's Going to Hell and NO One Cares Anymore.

Absolutely loved Ty in the Service Department at Toyota of Grand Rapids. He was professional, kind,…read moreand courteous. Thank you for making us feel valued as customers! You are so appreciated!

I bought the cheapest car on their lot, but they treated me like I was buying the most expensive…read morecar. From start to finish they were responsive, attentive, helpful, and went above and beyond to ensure my experience was truly a positive and memorable one. Used car shopping can be incredibly nerve wracking, Shannon with Encore put my mind at ease right out of the gate and sold me a great car at a fair price. Best used car experience I've ever had, and I will send all of my friends and family to Encore first if and when they're looking for cars in the future.

I had a great experience buying my car from Shannon at Encore Motorcars, he was very professional…read moreand made it an easy decision. My work schedule wouldn't allow for me to get to the dealership, so he actually brought the car TO ME.. TWICE! Once to test drive, and then AGAIN to buy. He was so accommodating and friendly and I'm extremely pleased with my purchase! Thanks Shannon and Encore, I highly recommend doing business with them!!

Kimani Belcher kimani.d.belcher@enterprisecarsales.com…read more616-389-6520 office 616-308-5145 cell 3005 Broadmoor Ave SE Grand Rapids, MI 49512 Kimani took great care of me. I purchased a Compass Jeep through him. He fulfilled all of his commitments: purchase price and service. Any questions I had, he answered same day, even after post-closing. I highly recommend Kimani, because he is trustworthy. Howard Rose

From the owner: Enterprise Car Sales in Kentwood makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.