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B & J Tile & Coping

5.0 (1 review)
Closed • 7:00 am - 5:00 pm

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Services - B & J Tile & Coping

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

9 More Services

Fire heating system installation

Fire heating system repair

Fireplace installation

Fireplace insert installation

Pool installation

Pool remodeling

Pool repair

Fireplace repair

Fireplace insert repair

B & J Tile & Coping Pool & Hot Tub Service Photos

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7 years ago

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GP&A Pool Services - Our Business Card

GP&A Pool Services

(31 reviews)

Absolutely Outstanding Work - Best Pool Contractor I've Ever Used…read more I cannot recommend GP&A Pool Service highly enough. He completely exceeded every expectation I had when he worked on my pool. From the very first conversation, he was professional, responsive, and honest about what could be done and what it would take. He took the time to walk through my pool with me, explained the issues clearly, and gave me options instead of pushing the most expensive solution. That kind of integrity is rare. The work itself was excellent. He worked on the pool heater, the lights, the chlorinator . Everything was done with top-tier materials and meticulous attention to detail. He was clean, respectful, and worked efficiently without dragging the job out. What really stood out was how he explained everything, took him time, without gouging me for $$. If something needed tweaking, He treated my property like it was his own -- no mess left behind, no damage to the landscaping, and constant updates so I always knew what was happening. I've used several pool companies over the years in the area, and GP&A is hands-down the best. If you want quality work, fair pricing, and someone you can actually trust, look no further. I will be using him for all future pool maintenance and recommending him to everyone I know. Thank you -- you did a hell of a job! I look forward to working with him again.

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Big D Pools

Big D Pools

(24 reviews)

North Dallas

Terrible experience. Started off fine and then there would be weeks without seeing any workers. One…read moreof the worker's truck parked in front of our house for 6 weeks, but again no work done during that time. No communication about the schedule or owner would say workers would be here and then no one showed up; again, without any communication. Had to constantly text and leave multiple voice mails before any response. No supervision of work so some work had to be redone. After 7 months the pool never was completed and our yard was left all torn up, We had to figure out ourselves what to do and find people to do at additional cost to us. We thought we did due diligence prior to choosing this company. Learning point is to be sure business is BBB accredited which this one is not.

Dustin has every excuse in the book to not perform work in a timely and suitable manner. He rarely…read morepicks up the phone and will text he will call you back (never does). You constantly have to contact him and then pray one of his workers shows up. After shotcrete applied, it took 7 months to complete my pool! His workers just disappeared! Additionally, I have had warranty issues since my pool was constructed by him, well over a year now, without any resolution (light doesn't work, filter nosel broken, etc.) . Loud and noticeable air bubbles in both the pool and spa. Spa jets not having appropriate pressure. Plaster application was not performed well but he never came out to comment on it until a year later. Finally, items are in the contract, that were paid for, still not taken care of. His workers also destroyed my fence by digging and placing plumbing right next to the fence poles. Another $14k+ extra spend. I attempted to come to a resolution by identifying a chiller/heat pump to be installed for free instead, which he agreed upon. Of course, that was never installed. He also parked a digger in our front lawn for 5 months which was well after excavation and uneeded for our project (free parking?)?. Constant hassle of attempting to get work done and completed/fixed. I wish I had gone with a more established company.

B & J Tile & Coping - poolservice - Updated June 2026

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