Phillip will not honor his word, his people on south lamar rebuilt my transmission @ 151,000. @ 160,00 it when out again and I returned to get it repaired after 4 weeks and another 3500.00 dollars he guarantied me I WOULD NOT HAVE TO TOUCH THAT TRANSMISSION FOR TWO YEARS , well here it is less that two years later and I have had to touch that transmission for another 1600.00 you can say I will never return. ps: a little history I have used B&M for over 20 years and have spent just in the last 12 over 50,000.00 with them and he still treated me this way. GO SOME WHERE ELSE read more

At the worst time of year to have to spend a bunch of money, my transmission went out on my "recently paid off" 2001 f150 4x4.(right before Thanksgiving) I called several shops around town regardless of their reputations. I needed my truck back ASAP! After talking to David over the phone, he earned my business because of his polite and confident attitude...along with the lower price range quote. David seemed like the kind of guy I could be friends with in the real world! I'm naturally a worry-worm and asked all kinds of questions. I'm the type that normally fixes anything that goes wrong with my truck....even the motor. But, transmissions must go to a shop!! (Dammit!!) Well, he offered to tow my truck to the shop, but I already had it on a trailer ready to roll. I dropped it off on monday in the late afternoon. David called me on Tuesday and gave me the scoop and a set price after the diagnosis. I gave him the OK..He also was willing to throw in a shift kit and upgraded parts for a longer lasting transmission. I was still worried something would go wrong, but Friday I was able to pick it up! There were no problems, it feels like a new truck!! It has been 2-weeks now and 1500 miles with no leaks, no problems whatsoever! I hope that it continues to shift smoothly and be worth the money I had to spend to keep my old truck on the road! I took it back yesterday for the required check-up in order to get my warranty and was in and out in 5 minutes with no problems. So far, I rate David and the rebuild crew an AAAAA+++++++++++++!!! If anything changes, I'll write a book!! oh...I just did, my bad! Hope this helps you make a decision on where to take your car! Nick Pratt read more

I took my car in for a leaky transmission. While everyone who worked with me was very friendly, and they did give me lifts to and from the shop (and paid for a rental), it took three times in the shop to fix the leak. And on one of those visits, in two days, they put 200 miles on my car (and reset the trip odometer, so I wouldn't have even known if I didn't keep a mileage log). I asked around to other mechanics, and was told this is very unusual. read more

They did a decent job on the transmission but that wasn't the problem with the truck! It was a coil on a cylinder not at $2,500 transmission rebuild! So basically, I was taken advantage of and screwed!! Be careful! read more

My car was blocked in gear in the middle of the traffic, and i was so upset. Phillip was very nice calling a tow service for me, and he also rent a car for me which he offered to pay, for the 2 days i had to wait for my car to get fixed. The service is professional and the price quite fair. I recommend this garage to everybody, Phillip and his team are really doing a good job over there. What they can still improve is the delivery time. read more

In many cases, the sign of a great business is not if there is a problem... it's how they handle the problem. B & M took great care of me in a very bad time. The manager - Chance, stayed late to make sure that I was taken care of. I have had back to back problems with my transmission and the good news for me is that this is a business that stands behind the promise of making it right, no matter what. Pretty rare these days... Michael - Austin, TX read more

Great customer service. I went to get fluids checked after I had my transmission rebuilt. Even though they were busy the manager took the time to answer my questions and even checked out another problem with my car and fixed it at no charge. My car is 9 years old and I am glad I found a great shop that I can trust to fix any car repair problems I have. read more

I gave one star only because I had to. This is the most rude, unorganized, sexist business I have ever been to. I had an appointment Sat at 8am. When we showed up no one was there. We called other offices and they could not reach anyone so we went back to get car and take it to the Burnet location. Someone showed up and said he was called in so we left. The "sons owner" as I was told by other locations, called. He said he could see I was scheduled to come in on Sat but did not know what for or what time. Insisted they didn't open at 8am and advised me he would not be working on my vehicle because we were being confrontational. Why, because we called other locations to inquire where he was ( it was mentioned that he might have been drinking the night before). He then called me sweetie and that is where I ended the call and advised him to not touch my car. I am shocked that a business owner (son or not) would speak to someone when clearly they were in the wrong. What a waste of a Sat morning and my car still is not fixed! read more

My son's older car had lots of problems and I can't say enough about the way Dave handled the situation! After listening to the symptoms , he diagnosed what was wrong and then set out fixing the car while being very careful not to do anything that was not really needed. While this method took a bit longer because a few unforeseen things came up, I really appreciate Dave's consideration, expertise and judgment. The fees are reasonable and the customer service is outstanding. I will not hesitate to come here for future automotive needs and have referred my friends, as well. read more

Great customer service. The manager David Grube communication skills were excellent. Also bid was right on for price quote . Tool my 02 Corvette to them. read more

Horrible business practice and service. Before diving into the work, I was told that the worse case scenario would be about $1800. Once they were in and I was committed to paying $500, they gave me a quote of $2450! I ended up getting it fixed and a month later had to take it back. They "fixed" it and claimed it was a part not associated with the initial repair. Their customer service got even worse when trying to deal with them after they already had my money. Go elsewhere read more

I trust and would totally recommend B&M for any type of transmission work! They were professional, honest and fair. B&M had a high standard of care in repairing my car with great customer service. I thought they did an excellent job at a very reasonable price! read more

We brought our son's 97 540I BMW To be repaired to this shop because it was in the neighborhood. They have worked on it twice - once to repair his clutch and another to replace some kind of suspension components. They are really a decent and honest repair shop - they worked so hard on our son's vehicle, kept us informed and got it back to us within a reasonable amount of time. The owner - was great. We will use them again FOR SURE! read more

April 2012 I had my transmission rebuilt. I was moving to NC in two weeks and was assured I would be able to have warrenty work done in NC. When I had problems with trans less than 6 mon later I was unable to use a local shop. Probably not gonna spend $2200 on transmission and then move away from the ONLY place I can get warrwenty work done. read more

Had some transmission issues... was told free tow, free estimate and would be included in the repair..."just did one last week got em out of here for $1,100 bucks" next day said it's gonna cost $475. to estimate asked what will the charge be? told 1000 to 1200 probably 8 hours later came back w/ $3,200. estimate. Now I expect they'll hold my truck for ransom. Will go to BBB and Atty general if that happens. Would not recommend this company. You don't say "free estimate" then try to charge $500. come back with an estimate probably more than the DEALER would charge. Shite!! read more