4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

We love Heritage Heating and Cooling and have been their loyal customer for over 5 years. They…read moreprovide quality services to keep our heating and cooling systems in good repair and functioning properly. Their service technicians are well trained and professional in their service delivery. Last night our air conditioner stopped working, I called and left a message requesting assistance and the very next morning (a Saturday) they returned our call and scheduled Tyler H. To come to fix our air conditioner the very same day. Tyler H. Arrived early and quickly repaired the issue. He was so knowledgeable, kind and professional and answered all our questions. So fortunate to have Heritage Heating and Cooling and their quick response to help us in this scorching heat, and on a weekend!! Thank you so much for always being there for us!!

Since one star is the lowest ‍This business is is HORRIBLE. Too bad it cost me $1600 later. Long…read morestory short, he installed what appears to be a mobile home coil unit in our 2800 sq. ft. home AC unit. Now, less than a year later, needing a brand new Coil unit. I have a made several attempts to have him Right this Wrong, but honestly I do not trust him to lay another finger on my home. Our new HVAC consultants C and K Heating & Cooling for the detailed inspection.

Brian was at my house within 2 hours of me calling him, he knew that a cold house in this cool…read morefront was a priority. He not only answered our questions but made helpful suggestions. He valued our position as military homeowners and where we stood with the equipment we had and the timeline of us in this house. The fee was very reasonable. Finding responsive, reliable professionals has proven difficult since moving here and I am happy to have Brian in my back pocket moving forward.

I came home to an inside temperature of 81degrees according to my thermostat. I immediately called…read morethe owner of this business. He came out, diagnosed the issue and it was the beginning of the weekend but he came anyway and committed to getting the job done over the weekend especially because it was so hot inside and outside. I was miserable. Problem Resolved! He went above and beyond! Professional. AMAZING Customer Care & Concern. Diliigent. My issue was resolved on a Saturday. My home is a lot cooler now than it was been in a very long time. Huge thank you sir!

I just had to give a shout out to the BEST APPLIANCE REPAIR COMPANY IN ST. LOUIS. Gary Harris,…read morethe owner, along with his associate Michael Spinelli helped my husband and I out when we were at our wits end with another repair company that strung us along for a month, and ended up costing us a lot of money trying to repair our washing machine. (About $500 of Water damage to our basement ceiling after they told us that the machine had been fixed and we could use it!) All I can say, is that we were going to just give up and buy a new washer machine, and they came over on a Saturday afternoon and within 5 minutes, they realized what the problem was (2 coins clogging the drain?). What was so impressive, besides fixing the machine and have it run as if it was brand new, was that they waited for an entire cycle to run, until they knew everything was working properly, before they left! We are forever grateful to HBC MECHANICAL CONTRACTING. We will recommend you to everyone we know. As a small business owner, my husband and I know how important word of mouth and trust is to your customers. So, THANK YOU, THANK YOU, THANK YOU! You're going to have a customer for life!

(I'd give them 100 stars if I could!)…read more We met Jason earlier this year while purchasing a home that needed a total rehab. We were ready for him to replace the entire HVAC system right away, but because of his experience with rehab homes, he advise us to wait until all the dust settled first -- a very smart suggestion. Here's where you really see how much he cares about his customers: Jason told us about upcoming changes in the HVAC industry that would make new units more expensive. He suggested we buy the unit early to lock in the lower price, and he even offered to store it for us until we were ready for installation. Six months later, when we were finally ready, we coordinated everything with Laura, and the timing couldn't have been better. Jason and Cory also handled our whole-house vent cleaning -- and thank goodness we took his advice to do that before installing the new system. His team showed up right on schedule, worked efficiently, and did everything as professionally as possible. The entire experience was smooth from start to finish. Highly recommend -- truly a 100-star service!

Bill Campbell- My Honest Accounting of My Experience My…read moreexperience with this company has become a credibility issue more than anything else. I was told I would receive a text when the technician was on the way -- that never happened. For them, that seems to be "no problem," but for me it meant I had no chance to be present, observe the work, or verify anything firsthand. From there, the story kept changing. I was first told the technician ran the furnace for 10 minutes, then later that he ran it for almost an hour, and now I'm being told it was 48 minutes but they round up. These explanations cannot all be true, and the constant shifting makes it hard to trust what actually happened. When I arrived shortly after the technician left, the furnace was running with no heat, the same intermittent failure pattern I've been dealing with all week. Nothing was diagnosed, nothing was resolved, and the system was left in worse condition than before. When I spoke with the supervisor, I was offered a return visit -- but only if I paid another service fee and hourly rate. The suggestion was that "we can watch the furnace all day," but at my expense. Meanwhile, I was already charged for a full hour even though the technician was reportedly there for 48 minutes. If they're rounding up, it raises the question of whether I'm entitled to the remaining time I paid for. At this point, the pattern feels less like a repair‑focused service and more like a replace‑the-unit operation. When a company can't keep its story straight, doesn't follow through on basic communication, leaves the equipment still failing, and immediately pivots to more charges or the implication that replacement might be the next step, it's hard not to feel like the goal is selling a new furnace rather than fixing the one I have. This is simply my honest experience and how it comes across from my side.

I had a very positive experience with Jim He put in a new…read moreHVAC system for me in 2016 The price was affordable and everything still works great For Any questions or additional assistance I've needed since then, Jim has been helpful as can be. Years after installing the HVAC system, the thermostat gave me some problems. I told Jim & He came over to replace our thermostat same day I asked, no charge, and it was not still under warranty. To me, that's incredibly kind. He went above and beyond to help his customer. I am surprised to see any bad reviews because I have only had good experiences with this company and would suggest Jim to anyone who needs any assistance with HVAC related issues

Greenaire owned by Jim Green here in Belleville sure botched the installation on my new furnace!…read moreI wondered why he wouldn't come back to service it even tho he made several appointments to. You have to disconnect the vent just to change the filter. The problem I'm having with condensation running all over the floor is because furnace should have been put on a pedestal and not flat on the floor ! I could add more but what's the use! I paid Jim almost 8000.00 for new system that's been nothing but problems! HIRE SOMEONE ELSE!

John helped me last summer with my a/c unit. I called around 4pm and got him directly and told him…read morewhat was going on and he said he was finishing up a job but could come take a look that day. Incredibly nice and polite and efficient! I told him he didn't have to wear the booties in the house because I have dogs and he insisted. It turn out to be a wiring problem that he was able to fix in about an hour and charged me a very reasonable fee that I was able to Venmo him on the spot. John was a life saver in the height of summer!!

John at Jersey Heating and Cooling was an absolute pleasure to work with. He was very responsive…read moreand delivered on time and on budget. We had initially hired John through a home warranty company and helped explain the process and worked directly with the company to get our claim approved. I would highly recommend.

Our heater motor blew out on a Friday night (8pm). By the time we understood, the temp outside was…read moredown to 40 degrees, dopping inside and our six-year previous heating co. had a delay and very (very) high price. Facing cold kids through the weekend, called RF Schraut. The owner answered the after-hours call and was wonderful. Polite, professional serviceperson there shortly and had it fixed in a few hours at an affordable price. RFS is now our new annual service company.

Jim helped us with our AC maintenance and was polite and helpful! Jim was on time, did a great job…read morecleaning our AC and answered all of my questions.

Excellent service, pricing, & professionalism. Highly recommend Matheny Heating and cooling.read more

My central air conditioning crapped out on the hottest day of the year, so I called Matheny--after…read moreall, the online reviews were great, it's been around a long time, and I drive right past it nearly every day of my life. On a Friday afternoon, the technician who showed proceeded to disassemble the basement unit and ran some electrical tests, all without having me activate the thermostat. His diagnosis: The unit was in need of a new blower motor. After several minutes out at his vehicle, he came back with an estimate which included parts (which would not be ready until Monday) and labor: $794. Not in possession of such funds, I stammered that I'd weigh my options and contact them with further instructions as necessary. I was then told that either way, I'd need to pay the $90 service-call charge, the amount of which had never yet been disclosed to me, and the existence of which had scarcely been acknowledged at any time by either the technician or the receptionist who'd answered my call the previous day. The technician did NOT reassemble the unit before leaving. I spent the next few hours making calls to parts warehouses and otherwise researching what a replacement blower motor for the unit might cost to acquire elsewhere (answer: about $100 brand new, and available for immediate local pickup), and contacting people of my acquaintance who might possibly have experience with other HVAC companies/individuals who might perform the work less expensively (than $700 labor), and ended up having a friend with some experience come take a look at the unit. After running some tests wherein he actually activated the unit, he came to the alternative diagnosis that, while it was certainly POSSIBLE a new motor would be required, it was just as likely (and more so, even) that the unit merely needed a much-less-expensive, and much-more-easily-accessible, part--a capacitor. We removed the blower assembly anyway, to take with us to one of the parts stores I had called earlier, who tested the capacitor themselves and confirmed it was bad. They sold us a replacement for $3.15. Half an hour of travel to my house, 15 minutes of blower assembly removal, a 45 minute round trip to the parts store, 15 minutes of cleaning the old unit, and 15 minutes of reassembly made for two hours labor. I didn't have to wait until Monday, as Matheny would have required, either. The A/C kicked on perfectly after we re-assembled the unit. No new hundred (or more)-dollar motor was needed; just a three-dollar capacitor. Something along the way seems pretty suspicious when you're able to self-fix in half of an afternoon for $3.15 (that's THREE DOLLARS AND FIFTEEN CENTS, folks) what Matheny wanted three days and $794 ($884, assuming that the $90 I had to pay would not have been applied toward the quoted cost) to do. Again, the main part that was stated to require replacement is still perfectly functional. To reiterate and enumerate the faults of Matheny, as I experienced them: 1) They did their best to obscure the existence, or at very least the actual amount, of the $90 service-call charge, required whether they could enact the necessary repairs or not; 2) They sought to replace a significantly more expensive part than what proved to be required; 3) They did not re-assemble my furnace unit upon their departure; 4) They quoted $794 for a job that ultimately cost less than six percent of that. Saint Louis, Missouri, in the middle of July is a hot, hot place where a second without air-conditioning can feel like an eternity. Save yourself some money and get your A/C back online much more swiftly by avoiding Matheny.