Shelby has been amazing and figured out the issue with HVAC system. She was informative and helpful…read morethroughout the process. She's really kind and I'd definitely recommend her for next job as well.

Peak emergency calls after a snow storm. We called first thing in the morning and it was fixed by…read more2pm. Jay was beyond great!

I was really pleased by the process for getting our AC replaced. Matt worked with me on a bid for…read morethe new unit in October, and spoke intelligently about the options, where other companies did not seem as educated on the components. This bid was actually less than the competitors, and they had not been around as long as Harster! It was an easy choice. We scheduled to do the replacement in January. Jim and his team came out to do the install and addressed some additional needs to increase the air flow, make the existing unit up to proper code, and make the filter track so it fit filters appropriately. The last unit installation I'm sure was a DIY job or done by a less qualified company. Jim addressed all those issues. I was on a meeting when he was all finished and didn't get to go see the finished product until after he left. It was beautifully done and very neat.

Harster Heating and Cooling just left my house and I could not wait a second to write a review…read more This company has superior service and timeliness. My furnace stopped working and I called Harster after reading the other reviews on Yelp. The receptionist was very nice and she had a technician out in less than 2 hours. I ended up needing a new system, but two of the nicest and most informative technicians came out the very next day and completed the work. They talked to me about the system and what I can do to maintain it. The price was fair and what they quoted originally did not change after the work had been done. I would recommend this company to anyone.

We came home from work last night to a wet basement. Embrich was amazing! They were up front about…read morethe cost of an after hours call and gave me options. At first I decided to wait but called back 20 minutes later to have them come out. I was able to talk to the plumber, Ashton, before he came out. It was the sump pump. He was clear on pricing and didn't make us feel any pressure. He replaced it, gave us tips for insurance and left things cleaner than when he got there. Amazing experience!

Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

Gil is truly the best service professional I have worked with in years. I called him early this…read moremorning, he came to my house fixed my A/C no cooling problem and was gone within 30 minutes. I have used other HVAC companies in the past that cost a lot of money, but not anymore. Maintenance Man will always be my go-to company, and I will highly recommend him to my friends. What a professional!

Gil is now my go-to guy for heating & air. Gil is a professional technician & retired veteran with…read morecourteous service and prompt communication as his strengths. He installed a split system for my addition and basement and worked hard to meet my budgetary needs. Look no further for a local professional.

Having an air conditioner break is never fun: it's a substantial unexpected expense and usually…read morecomes at a time where the need for cooling and humidity reduction is the greatest. Also, it's a substantial expense! That said, what should a person expect? If a repair job by a handyman is selected, then one gets what one pays for. If a person opts in favor of an established company selling quality products, the expectation it that a job should be done professionally and in a reasonable time-frame, and that the customer should feel good about both the hardware quality and workmanship. Describing the expectation is important because BELOMAN exceeded it in almost every regard. 1) They use Carrier systems, which was the brand of condenser I replaced. Not only are the new units much nicer (despite not being top-of-the-line or anything fancy), but the coil inside my house is MUCH nicer. The original home manufacturer used a generic coil on the inside, which is the only kind I'd ever seen, so the complete Carrier system was nicer than my expectations. 2) When they arrived to do the install, there were two complications: that the unit wouldn't fit on the house-bracket (so it needed the ground plate) and that the nice inside coil was a bit wider and needed custom transitions to fit properly. No problem for BELOMAN! They had the common base on-hand, and metal workers took measurements, coming back from their shop with perfectly sized adapters to complete the professional installation. 3) My home has two furnaces, so I was quoted two days to complete the installation (two A/Cs onto existing furnaces). Additionally, I was informed that the personnel could not complete the outdoor soldering and electrical work if there were thunderstorms. Knowing that storms were predicted for the second installation day, two extra people arrived in the morning to accelerate the installation! This all-hands-on-deck approach (including someone who I overheard mentioning that he could only help for an hour before he had to be at another appointment) was truly exceptional. I'm sure don't always have capacity to do that, but to know that they will when they can. 4) As my air conditioning was failing, I had researched many methods to try and keep my house cooler. This left me with several questions about how best to use the new system moving forward. They took ample time to answer them and look at various ducts about which I had questions. They did not, at any point, seem rushed or bothered by taking the time to help me. In addition, they provided thoughtful responses that made me appreciate their time and knowledge (and they still finished ahead of schedule)! 5) The person who came to the house also did a great job listening to my needs and designing a solution that would accommodate. 6) On top of all this, they were genuinely nice people. They were mindful of my dog when coming in and out of the house (petting him even), and even asked about the project I was working on in my garage. Together, all this made me feel that the whole team really was invested in me, my home, and of course my air conditioning. I don't know if there's anything else they could have done to make the experience more enjoyable. I would recommend them to anyone who wants a quality job, done right, the first time, by great professionals.

Came to home and 'fixed' a leaking hose spigot. Used my tools and my parts, then told me after he…read morefinished and got a check he wouldn't warranty the work. Now I'm stuck with a still leaky house spigot that even when turned on doesn't produce flow. I called about the bill and was told the manager had left for the day but would call me back. No call but they made sure to cash my check. Avoid these guys like the plague.

I had to have them out yesterday. Air was blowing, but not cold. Thermostat was registering 4…read moredegrees above the designated temperature. I thought it was a Freon thing. I always think it's the cheapest resolution. It was kinda late on Friday, and I wasn't going to live through a weekend of hot in the house. When I called, she took my info and the situation, put me on hold for a very short time, and then came back saying someone would be there in 30-45 minutes. HOLY COW!! And that's when Bob arrived. The motor was out. Groaning and groaning. It's outside. I can't hear that. And I don't go check that. Bob gave me a new motor and on top of that did my fall inspection for the furnace, and I'm good to go when it gets cold. Changed out the filter and performed other appropriate seasonal checks. Spectacular service. Amazing people. Bob is good. He knows his stuff. He's been in the business for a long time.

I had to pick a new HVAC company for servicing as my old company (Harster's) had been subsumed by a…read morelarger company. So far my experience has been up and down. This spring, the first technician took way longer than my previous experiences had been but my AC was serviced. I actually didn't turn it on until June but the downstairs unit was not cooling. The upstairs unit was great. Another tech, much older dude, came by and when we went out to the two units, he saw that the faulty unit wasn't switched ON. Flipping the switch got the first floor unit cooling again. He said he wouldn't charge me. (BECAUSE IT WAS THE FIRST TECHNICIAN'S MISTAKE!) I guess I now know to ask if the units are TURNED ON before they leave to avoid a headache. Things have been nice and cool all summer but what a boneheaded mistake.

Great Company, Serviced my Broken AC Unit in Troy, Il 10/10 great service and value !read more

We had a bad leak in our central air, water all over, and began the long and torturous process of…read morecalling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left!

I've been using Otto for over 5 years. He response fast to issues. He's easy to get a hold of,…read moreunlike other hvac companies I've used in the past. He may not be the cheapest, but the quality of his work is worth the price. You get what you pay.

I just had Otto from Lolich come over and install my new ecobee3 thermostat. I do not usually write…read morethese,so this says a lot. Otto was so professional and went above the and beyond. I would and will highly recommend him to everyone I come across!!!