I called to have my hot water heater checked for a noise. My heater are both under 3 years old. As…read morethey serviced my heaters they continued to find extra things wrong and the total continued to go up. They left with over $1500 in charges and never fixed the original problem! I thought since they were family owned they would not take advantage of a widow!

Arrived on time, Installed a Pro water heater much better than the big box store and builder junk,…read moreredid some of the pipes from the original build as well. Got the city permits and inspection taken care of for me too. High quality workmanship, and they stayed within their quote.

Best plumbing company in Prosper and in Collin County! They came to the house and fixed everything…read moreand the pricing was great! Rob and his crew are the best.

I had a problem with my hot water heater. They arrived on time and quickly diagnosed the problem…read more I didn't think my hot water heater was covered under warranty. But they contacted the manufacturer and found out that it was. While they waited for the new factory part to arrive, they temporarily installed a used part so I'd have hot water right away. When the new factory part came in a few days later, they called and made an appointment to install it. Again, they showed up on time as promised. I've had no problems with my hot water heater since. The guys that showed up were very nice and professional.

They have always been reasonable and honest with a neighbor.major freeze on they fixed it all.read more

Shower cartridge (located behind the shower handle) was bad so I called them to come out and they…read moresaid there was a service call charge of $67.50 which would not be charged if they did any work. So they sent a guy out and they charged a whopping $272 plus tax just to replace a simple plastic shower cartridge that probably took about 15 minutes to replace. They also replaced a cheap small plastic handle that I did not ask them to replace. Charges breakdown: $125.00 - Labor $80.00 - Parts (for a plastic cartridge that cost $31 at Home Depot) $67.50 - Other charges (added in the service call charge). So I was not supposed to be charged the service call charge; however they added it in & when paid them by credit card I had not seen the breakdown yet. Made numerous phone calls and kept getting promises that they would reimburse me for the service call charge but they kept stringing me along and wouldn't send it. Guess they got tired of me calling and did eventually send it but it cost me a lot of time and frustration. To top it off, about six months later the cartridge they installed went bad and had to hire another plumber to come out and replace the one Enco had installed. Would certainly not recommend this company! (See attached invoice from them)

I can't say enough good things about Trident plumbing. I recently had to replace my pressure…read moreregulator valve and contacted a few plumbers to get estimates and time frames. Trident had availability when I need them and their price was fair. Vlad and his assistant (my apologies I forgot the assistant's name) were the plumbers assigned to my job; They were both professional and courteous. Vlad explained what they were going to do and got quickly to work on replacing the valve. They worked tirelessly digging up and removing the old valve. Despite the heat and humidity they were happily working together to replace the valve and even dealt with interruptions from my son who was very curious about the work taking place outside of his window. They answered his questions and didn't seem annoyed by his curiosity. Once the job was complete Vlad showed me the new valve and explained how to operate it, he also explained the invoice and asked if I had any questions. I don't know much about plumbing, but the quality of the work looked top notch. They cleaned everything up and I couldn't even tell anyone had been in my flower bed. I was really impressed. Lastly, the inspector for the city of Frisco came out to inspect the job and even commented on how clean and professional the new installation was. I highly recommend Trident plumbing and I will use them for all of my future plumbing needs. I was happy with the entire process; I didn't feel like I was being upsold or overcharged for the work. Everything was explained and the work was preformed in a professional manner. Well done!

Hello, We used Trident Plumbing out of Frisco Texas for a slab leak detection during our home…read moresale. The quality of testing was terrible and our follow up requests for support was worse. Trident detected two leaks under the house. One leak they detected was 7 feet away from the actual leak and the other was 21 feet away from where they detected. Because we used their recommendations on access points and measurements we went into the slab in the garage to fix one and tore apart one of our bathrooms to access the other. Based on the actual locations we could have gone in from the exterior of the house. Their errors cost us an extra $5,700 in plumbing cost, more than $900 in bathroom repair and alot of work and time. Each time we followed up with Trident to discuss the situation we were treated very poorly. I also sent them emails with no follow up. Thomas Bates and Brian Brunner miss handled the situation. Follow Up to Response Below: I guess I can't respond to your response below but I can edit my initial comment. 1) We hired you for a leak detection and your leak detection was completely wrong. As a licensed plumber I expected quality work as I would with any licensed professional. The very experienced licensed master plumber we hired to do the digging and repair thought he could rely on your detection as well. 2) Your price per foot to dig was much higher thus we would have had a larger outlay of cash if we went with you to do the work. Furthermore, given the quality of your work, in hindsight I am thankful we did not use you. 3) Obviously you care more about your online reviews than you do your customers because this has been going on since December with no adequate response from you and yet you respond to my Yelp comment within a couple hours.

Jim's service was fantastic. They were able to get the leak in from my shower wall fixed quickly…read more The informed me of every step of what they were doing and why. Definitely will be my go to plumber from now on!

We needed to replace the downstairs toilet and chose Jim's Plumbing Now. We're so glad we did!…read more The plumber, Cesar, arrived exactly on time and was very friendly. He replaced the toilet efficiently and cleaned up every last bit of the old toilet and any mess. I highly recommend Jim's Plumbing Now for their professionalism and quality work!

Outstanding from start to finish. The only plumbing company I'll ever call. Super friendly, very…read moreprofessional and prompt.

We had Anthony from Aubrey Plumbing install this tankless water heater and we couldn't be more…read morepleased, we no longer have to worry about running gas all the time or a timer to cut down on gas usage, Thank you, Anthony and you are always there when we need you

We've been customers of Starnes Plumbing for almost five years now, ranging from simple clogs all…read morethe way to replacing a toilet. Everyone we've had contact with, from the office staff to the technicians coming to do the work, is consistently nice, friendly, and professional. Today, we contacted Starnes because of a clogged kitchen drain, and they dispatched Brent to come and take a look. My wife and I both work from home and were on calls all morning, so we didn't even have a chance to do any precleaning or remove the items under the sink. Brent was very friendly, took care of moving everything and putting it back, and made sure that the drain was running freely. He asked if we had any other plumbing concerns, and after I mentioned the sink in the guest bath, he took a look. It turned out to be more of a design problem with the stopper that doesn't really have an easy solution, so we left that for another day. To my surprise, he thanked me for being a repeat customer and comped today's service! I can highly recommend Starnes for all of your plumbing needs, they are a great company!

Great company, the guys know what they're doing and work fast. The lady in the office was so…read morepatient and kind to me. She always helped me when I needed certain documents, bc I had to hire a third party adjuster to fight with the insurance company to get them to cover the water damage. They offer financing through a third party company. My experience with them was a great one.

We discovered a gas leak at the meter near the ground. We called Atmos (assuming they would fix at…read moreno charge - hahaha). Monday afternoon they removed the meter and said they would return with new one after we fixed the leak. So, no hot water, no heat, no gas stove (no hot shower). Started calling Plumbers Monday night and found a company that answered their phone and scheduled themselves to come out early Tuesday morning (fitting me into an already busy schedule). This company did it all! They pulled the city permit, dug up pipe, replaced pipe that had almost completely rusted thru and then tested the line. The test showed other leaks so they would have to come back (fit me in their schedule) to look for leak. They came back tuesday night and here until 7:30 pm. And back again next day. Found leaks in gas cook top, laundry room and one of the furnaces in the attic. They capped off all other future potential issues and then contacted city to come for inspection and worked with Atmos to come once we passed the inspection. All in all this company was excellent to work with, highly skilled, extremely thorough and great at communicating every step of the way! 10 or 10 from me!! I highly recommend: Thorough Plumbing 1314 W. McDermont Dr. Allen Texas 75013 844-933-5874 Jeff Baty

When out water heater died last year, I asked Jeff if he would install a better quality water…read moreheater, so I wouldn't have to replace it in 10 yrs, so he chose a 12 yr parts and 2yr labor warranty Rheem with lots of bells and whistles. It didn't even last a year before the heating element cracked... When I reached out, no one responded for a week, before I could get someone out to just come and access it. Upon inspection it was the heating element that had cracked. Rheem had them on back order, so Jeff's colleague, Antonio researched and found a replacement element, that was available the next day and made every effort to get our water heater repaired asap, before the weekend. Antonio is responsive, professional and helps in a timely manner. Jeff didn't respond for a week. We were without hot water for 10 days! The water heater never got to the set temperature of 129°, it would only get to 102°, which I don't feel sanitizes my dishes and clothes. Fast forward to less than 2 weeks later and the water heater stopped heating entirely again! I reached out to Jeff on Thursday (6/25) and still haven't heard a word from him. Thankfully, I have Antonio's contact info, as he actually is responsive and responds within minutes. My issue is I reported it not heating last Thursday, this go round, the part has to be ordered and they don't know how long it will be before it gets here. I call BS, as I ran a maintenance and construction company for 17yrs and I know all of the verbal jargon used by vendors to delay repairs/replacement of parts... I've heard them all... So we're on day 6 without hot water and no idea how much longer we're going to be without a hot shower, hot water to wash dishes or our clothes! So extremely frustrating! Save your money and find a better plumber!