I have taken many of my autos here to be serviced, repaired and inspected and they have always been…read morevery honest and quick with all the repairs they completed. But one thing people should read that goes above and beyond a lot of other repair shops is they offer on most (not all) repairs a 36,000 mile or 36 month warranty. Other shops only give you 12,000 miles or 1 year! That itself gives me peace of mind over other chain repair shops.

Good service in my visit. Needed to get a check-up on a brake line…read more They were professional, polite, and friendly. It only took them about 30 minutes to look into my inquiry. No service was actually required, and they did not charge me for the labor involved to check my car. A satisfactory experience.

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

took all day to replace a hose when the part was received at 930 according to text I received…read more Never received any photos of the issue as they said they would send.

I've brought 2 German cars to them in the last 1.5 years.. Won't go to anyone else! Ricardo & Josh…read moreare amazing. Honest with everything

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

Joe and his team is amazing they do thorough job in checking out the car using computer scanners as…read morewell as visual on the car for any damages, wear and tears, accidents, timing belt and test drive to check if alignment or any code pop up while driving the car. Since I was purchasing the car out of state Joe and his team made it seamless for me to get the car. A highly recommended Joe if you are purchasing a used card to get the car checkout to have piece of mind. The best thing about My Mechanic Friend is mobile they will go anywhere instead you taking the car.. Thank You My Mechanic Friend.

I'll start by saying this business is a brilliant idea, I have bought many used cars and have never…read morehad them inspected by a third party. I'm very glad I did! I had them look at a 2014 BMW before I purchased it from the dealer. What I got back was a comprehensive list of things to watch out for as well as things to request from the dealer to inspect further. One additional great thing was they gave me a few smaller things to repair that I wouldn't have thought to look for such as window lock and trunk lighting. The inspection resulted in a more thorough dealer check and repairs that otherwise I would've bought the car with unexpectedly. Having your own experts inspect a used car should be a mandatory practice! I highly recommend My Mechanic Friend!

This shop was close to where I broke down! Thankfully I chose the right shop! They couldn't work on…read moreBMW so that didn't help but they were professional and communicative with me with the limited interaction that we did have! Fun fact, I think you have to have a beard to work there- lol.

Faithworks is a great place to do business, as a woman I appreciate their honesty and always get…read morewhat I need done, thankful!

Efficient, friendly and fair, definitely recommend if you need a mechanic! The prices are great.read more

Had them service my vehicle on Tuesday 7/22/25 for an oil change, tire rotation, replace air filter…read moreand cabin filter. After all was said and done was told I didn't need new filters after all. That is one of the things I appreciate about this shop they take money out of their pocket and put it back in mine, other shops would have just put in the new ones needed or not and charge away. Service is always done in a professional manner. I would recommend Jerry's to anyone that needs work done on their vehicles.

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing…read moreabsolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by.

My repair work completed as quoted. Very professional and very friendly. Will use now for all my…read moreservice needs.

I was parked at the Walmart Neighborhood Market next door when my battery died. I walked next door…read moreto this Spencer Auto Repair and told them about my problem. They immediately walked with me to my car to see if the battery was strong enough to jump. We discussed battery prices at Spencer but he never pressured me to buy. He mentioned another company that may be a few dollars cheaper, but I drove my vehicle next door to Spencer. They immediately checked my battery strength and replaced it. Everyone there was very friendly and helpful. It's been nice to speak with business people that speak to you genuinely, not like a business looking for money. I would tell anyone to give them a chance to treat you right.

I for sure understand that Snap Auto loans are a third party lender, but you advertise for them in…read moreyour shop and it's not in the best interest of the customer. 30% loan after someone calling to inform you before the appointment time, to not waste your time or mine, that I couldn't afford a big shop bill at the time and you guys recommended a system that is meant to take advantage of people in similar situations. That IS your fault. Also I came in with a check engine light and was told to, "Google the error code". why in the world would I take my vehicle into a shop to get worked on to be told to "Google" check engine light codes by the employee? Plus directly after that conversation and after the one about not being able to pay a big shop bill proceeds to tell me, spark plugs, break fluid and oil change HAD to be done. They didn't I can show the last oil change and break inspection. Vehicle is at another shop as of today and they use your shop receipt as a reference of all the. "work" that needs to be redone bc you have a bunch of kids who don't know what they are doing and tell you to "google" it. The only urgency I experienced was getting payment. Really hope no one else who is trying to figure life out solo doesn't take their vehicle here to be taken advantage of.