Just amazing all around. Never had a better service experience in my life. Randy might be the nicest guy on the planet

Oil on the driveway. Ugh. Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough! read more

Very honest and capable. Highly recommended. Don't go anywhere else. 1990 Thunderbird, 1986 Mustang, 2010 F250

These guy's are the best! Scott , Steve , Tom and Randy. Everyone is so friendly, helpful and knows what they are talking about and doing !! I trust these guys fully ! Highly recommended read more

I'll try keeping this as short as I can. My family and I was on a road trip for the Christmas holiday. We started having some loss of power issues (no check engine light) in Southern Utah and with no shops open, we limped it to our destination in Gilbert, AZ. Took our rig (2000 Ford Excursion w/ V-10) to Sunland Auto and Randy was who took my information and such. They diagnosed the issue to being a bad catalytic converter. They called, informed me of the problem and the cost of repair, I gulped (those suckers are expensive, I know, but still hurts) and said do what needs to be done. Super quick version - That catalytic converter went bad while in California, was told it would be covered under warranty, it wasn't due to sublet being used for initial repair, Sunland Auto (Scott) reimbursed me still. Thank you, Randy and Scott, for working with me and taking care of my family the way you did. Not so quick version - Sunland Auto got it replaced (and checked and recharged my A/C system per my request) and I got the rig back. All went well; we then went to Southern California for leg two of our trip and the rig ran well all the way there. While in CA, I was leaving to go to church and noticed something was off and limped the rig back around the block. Got it into a shop the next day. Long story short there, the catalytic converter was bad. Seems unlikely to get a defective one, but the rig was running well, had different shops look at it and none noticed anything mechanical going on to think the rig was destroying the catalytic converter that quickly. I called Randy at Sunland Auto and explained the situation, prior to taking it to another shop. He was sorry to hear I was having car troubles and let me know if it is in fact the catalytic converter, that Sunland Auto is part of a nationwide warranty program and it would be covered, so to take it to a shop, get it diagnosed, and circle back. So, once it was diagnosed to be the catalytic converter, I worked with Randy on next steps. He told me there were some shops in network with the warranty provider, but that ended up not working out as one was backed up a couple of days and the other seemed uncertain about the warranty claims system (person behind the desk said the owner deals with that). So, I end up calling the nationwide warranty provider for some insight, they give me a couple more shops (most won't be of help, jiffy lube, body shops, etc.) and also tell me I can go out of network, I would just need to submit the claim myself. I decided to go that route as we needed to get back on the road to head home to Montana. We get a new catalytic converter and make it home. I work on the warranty claim. I get informed that because a sublet was used to do the repair, there is no warranty. I at first understood this to be that I used a shop that was disqualified and was disappointed. I call Randy, explain the situation to him and he collects information from me, who I spoke with, etc., and get clarification for himself. He gets back to me and says he also must have been misinformed about the use of sublets. He asks me to send him the invoices of the shops I had do the work in CA and he would send the situation to the owner (Scott I believe is the owner). While I wait a few days, I reread the email from the nationwide warranty and realize the reason they will not honor it is because Sunland Auto used a sublet to do the catalytic converter replacement, therefore the was no warranty. Now I understood that situation better. I reach out to Randy via email, forwarding him my conversation with the nationwide warranty rep and share my new realized understanding and ask if this is the situation. Randy forwarded my email to Scott, and Scott reached out asking me to call him so we can work out me getting reimbursed. We got it worked out and I was reimbursed for the charge of having the catalytic converter replaced by Sunland Auto. It wasn't as smooth as one would hope, but I am grateful that Sunland Auto cared enough about me, someone that was an out-of-state visitor, to still be willing to honor their work and reputation and reimburse me for the charged amount since it could not be done via warranty. I appreciate that Randy took time to work with me, because I know the shop is a very busy shop, and for good reason. Thank you again Randy for being available to answer my questions and concerns, and working on making sure I was taken care of, and to Scott for getting me taken care of. read more

Absolutely the best! I have been taking my car here for twenty years now. The owner Scott is a great guy. They are super honest and do great work. It's always busy but they take appts and get their work done quickly. I now live 45 min away but still only go to them. read more

Always amazing service, honesty, and professionalism. This is the only place my family takes our vehicles after years of searching. Scott is amazing! They are always up front about what you need and do not pressure you or hit you with surprises or treat you like you're dumb or take advantage of you. I've had my car inspected at other places and then brought to Sunland. Strange how the major life-threatening EXPENSIVE issues the other places found are fixable within my budget or just need a patch. Scott knew I could not afford a big repair and offered to do a patch job and top off the oil for free until I got the chance to fix the issue. He runs his business as a service, not a scheme, and it's so refreshing. If you go somewhere and get screwed over, people say "ah, should have done your research" like the fault is yours. Well then, here is your research: Sunland Auto is the place to go for great results and HONESTY. read more

My Mom and I, had an amazing experience at Sundland Auto. We stopped by unexpectedly because my car was low on oil, and despite the busy atmosphere and the many cars waiting to be serviced, Steve came out to help immediately. He checked the oil, topped it off, and didn't charge me a thing! His willingness to pause everything and assist me was truly above and beyond. Thank you, Steve, for such a wonderful experience! We will continue to trust Sundland Auto for all of our auto needs. Thank you read more

This Auto Service shop is the BEST! Taken 2 of my vehicles there, and had a great experience. They saved me thousands of dollars by diagnosing a problem that another un named big name tire store tried to scam us on. Honest, very polite, quick service, and professionalism sums this place up. THANK YOU so much! I will never go to another Auto Shop as long as Sunland is here. read more

My son got his Mitsubishi serviced here; had the engine mount replaced and 100k treatment. They found out why the A/C wasn't blasting cold air too, a different auto service hadn't plugged them back in and it was leaking! Thankfully, Steve gave my son an estimate that beat out other places ($1.1k), and it ran & felt like it was in peak condition before I gave it to my son! 5/5 stars, for sure! read more

Professional, quality, very timely service. Diagnosed and repaired my automobile air conditioner malfunction while I waited. Offered to take me home, I elected to stay until the job was complete. read more

A friend of mine who has been going to Sunland Auto Service for the past 17 years recommended this automotive place. I have always been extremely satisfied with the quality and honesty of their service. Recently, I had a rattling noise in the front passenger side of my Subaru Forrester. I took it to Sunland expecting to be told that there is major damage that will cost me over $1,000. They were honest to the core when they told me that a bolt was loose and needed to be replaced at a cost of $160. When the dealership delayed in getting the bolt to Sunland, they found a bolt in their shop and completed the job for $120. Super satisfied. You will be too! read more

Recently had my check engine light come on and called for an appt. Steve was extremely helpful in asking what was needed, what timeframe I was hoping to get in and making an appt within a week. When I dropped my car off, they were very busy as it was Monday morning but they were helpful and got all my information within 10 minutes. I would recommend having someone come grab you so you don't wait as it may take a few hours to get fixed (as it should with good service). Steve called me back in the afternoon with an update, pricing expectations and how quickly everything could be complete. It ended up being complete by end of day and I grabbed it early the next morning. Overall, the service was amazing and every interaction with them was positive. I would highly recommend if you need any work done on your car. They will be our new go-to if anything should come up!! read more

I can't believe I haven't already done this. I have been taking my cars to Sunland for at least 15 years. They are the only garage I have trusted with my cars and those of my children. My dad, who always did his own mechanic work, only trusted Sunland for those issues he couldn't take care of himself. I have always found Scott to be honest in his pricing and his assessments. If he says something needs to be done, it does. If he says it will need to be done, but not quite yet, I am comfortable with waiting to take care of it. I have found communication with Scott and Steve to be easy and timely. I am 100% comfortable recommending Sunland Auto to everyone. In fact, I have referred several people here who have had the same positive experiences I have. read more

Great service. Completed in the timeline promised. Good communication about the status of the vehicle. Fair price.

Great customer service and very trustworthy. I'm so glad I found them and highly recommend them.

At the recommendation of my tow truck driver, I took my car to Sunland for a leak in the air conditioning. They very quickly looked at my car and told me what they thought was wrong, how they were going to fix it, and how much it would cost. Their price for the part and the work was reasonable and they got the car done much quicker than I expected. read more

Amazing service. Customer delight is top of mind for these guys. They communicate well and are kind and honest. Thank you Scott and the crew for helping my family when in time was kf the essence. read more

The service was wonderful, great group of guys. They did what they said they would, didn't try to upsale anything. I needed brakes they gave me brakes. The cost was better than some. read more

Unprofessional and disorganized, wasted a lot of my time for absolutely nothing. Whoever booked my appointment over the phone magically forgot to log it so they had no clue I was coming or even how to address the issue on the vehicle, do NOT reccomend read more

After being recommended by a friend we came to Sunland and it was hands down best auto service place we've worked with. They are respectful, straightforward, and won't jerk you around like most places we've gone to in the past.. The service was quick and Scott did an excellent job explaining things so I felt comfortable giving them the work..seems like good honest service is rare these days but that's how we were treated. This is an honest and real review from first time customer read more

Went in specifically for Transmission Fluid and Filter change. I was told the only thing they don't do there is change tires. The quality of the service itself was fine, putting new fluid in and all that. The problem is I needed my filters changed as well. I was told to my face that CVT transmissions don't have filters, which was after my service was completed. That makes no sense. You're telling me I spent 300 dollars for you to suck the fluid out and put in new fluid without you changing the filters? My transmission fluid was BROWN. I was lied to twice about how my transmission is, as well as apparently they don't change transmission filters. Then I was told that they don't usually work on cars with CVTs. But you work on Mitsubishi, Honda, Nissan, Toyota..? If you couldn't provide the service that I went in there for, don't lie to my face and sell me a half-ass job that I only find out about after the fact. Don't tell me that you're going to order the "parts" but you could fit me in for that day, proceed to have my car for 4 hours and you did the most basic part of the job. You want someone to do the job the right way, thoroughly? Go to the Auto Bar. For a Mitsubishi Lancer, mine specifically, it has two filters for the transmission. They found them and took care of it. It was that simple. On top of that, don't twist your words with me and say that you said there's no filters in a CVT transmission that you personally do there, not the original statement which was "There are no filters in CVT transmissions". Not happy with the twisted words and lying. Again, go to the Auto Bar for FULL SERVICE on whatever it is that you need. read more

I haven't logged into Yelp for years. I don't write Yelp reviews. But I had to stop what I was doing, reset my password, and take some time out of my day to make sure everyone knows that Sunland Auto is the greatest car repair shop in Arizona. I'll explain why. Sure, they can fix your car. Lots of places can fix your car. But the weird thing about Sunland Auto is that they're absolutely *obsessive* about their integrity. They won't upsell you. They won't overcharge you. I think Scott might actually be the most honest man on earth. I've been taking my cars here for years, and I've lost count of how many times I've looked at an invoice and thought, "That's it? That's all you're charging?" When was the last time you went to a mechanic and thought, "Guys, seriously, you can charge me more than this"? I've had that thought many times after they discounted or waived fees as a courtesy. They've built such an excellent reputation that they're always full. They've got so much going on that there's almost nowhere to put your car when you go. And it might take them a while to get to it. I don't care. It's worth it. I've been taking all my family's cars here for years, and they've never, ever let us down. Ever. (Meanwhile, every *other* mechanic I've been to has either disappointed me or ripped me off pretty much every time.) If I moved all the way to the other side of the Valley, I would still take my cars here every time, even if I had to walk back because it's so far I couldn't get a ride. They're that good. (And Scott would probably find out and insist on driving me home himself.) Sunland Auto is a treasure and they must be protected at all costs. read more

These guys are really really good. I took them in my truck that needed a water pump. They replaced the water pump damn truck cab leaking and put a new ring in it. Damn truck kept leaking. They stayed with it till they got it fixed and then charge me Anything extra. The guy went above and beyond and I'm really grateful I will continue to bring all of my business here thanks guys you guys rock read more

This issue wasn't mine, but my grandson has an old car which frequently needs attention. Sunland Auto Service has always done a good job and not charged an inordinate price for their service. I highly recommend them. read more

Great service! Could not recommend Sunland Auto enough. I had been struggling with an electrical issue for a while. Scott got back to me immediately through Yelp after hours and looked at it the next morning. They gave me a shuttle ride back home and then they figured it out within a couple hours. I haven't had any issues since and am so relieved they took care of this for me. So happy I found an honest and reliable mechanic! read more

They quoted me a price and stuck to it. Did an excellent job. Picked me up after it was done from my place of work. Everybody was efficient and pleasant and nice. And I have recommended them to many people. read more

My oil change guy told me I had an oil leak and wouldn't change my oil, so I reached out to Sunland and Scott got back to me quickly, and was able to get the car in for diagnosis within a day or 2. After looking at the car, turns out it was apparently my CV boot was leaking and slinging grease underneath the car. Scott got me an estimate for the repair same day, and was able to get it done same day. Overall great experience at Sunland. read more

I was excited to find a shop in my neighborhood. They did a great job on my truck, they fixed it fast and were informative. I brought my old car and they started by giving me a solution, then the nightmare started. No more communication or updates for 3 weeks while I'm waiting on the quote for the fix. I didn't try to negotiate for any cost savings just wanted it fixed. Bottom line never has a shop changed overnight. If they didn't want to change my tranny that I have in my garage, say no and give me my car. I went and got the car not one apology or explanation. read more

Reps were courteous and work was completed to my satisfaction. Even when there was a slight problem, I was able to bring my car in the next day and they fixed it and had me back on the road within minutes. read more

Was told the job would take one hour, 4 hours later I'm still sitting there. Supposedly the person bringing the part got lost???? Was never given an apology or possibly discounted price for the screw up. Evidently their time is worth much more than mine. I gave this review before but I guess they pick and choose whose remarks they publish!!! read more

I really hate to leave this review, but even after a few days of picking up my truck I felt the need to leave this review. I made an appointment for my truck to get a few things done, I dropped it off at 715 in the morning. I then had to make 4 calls that day to see what was going on. The owner informed me they hadnt started to work on it yet, only had one diesel mech, and they dont have a lift to really look at things. I reminded him I needed the truck by COB the next day to leave for a vacation. We spoke again later that evening when he told me it was throwing EGR sensors as well. Agreeing to talk in the morning I called him at 11 to see what the problem was and I still had no answer. The owner kept informing me ranges it could be for the problems it may be. I called back at 1 to get another update and I was met with yet again with excuses of not having an answer for anything. At this point, They had my truck for 2 days an had no real answers or a estimate to give me on cost of repairs, I went to go pick up my truck and after checking in, the owner came inside and started showing a customer his new gun he had just purchased and left me standing there for about 10 minutes until he said he had to check on where my vehicle was. He came back and told me that they had to move 4 or 5 cars to get it out from their back...I had an appointment to get my truck fuel filter done, transmission filters replaced, and a knock sensor replaced, and they simply put my truck in the back didnt look or touch it or try to give me an estimate. they are to busy and to much of a mess for new customers. They may have been good once, but this place is a major bust. read more

Sunland Auto Service - Front desk - Auto Repair Near Me - Mesa, Arizona

DONT GO HERE! Honestly, very disappointed in my recent experience here. The owner helped me the first time and did an amazing job, so I decided to come back, but this time it was TERRIBLE. I was quoted full price for a part that I found out they were getting for almost half off and they didn't want to charge me the price they were getting the part for which was a difference of over $300. I asked if they'd be willing to charge me for the price the part is actually listed for and they left me waiting for a response for over an hour, until I finally called them back instead. Was charged almost $100 for them to waste my time and try to scam me. They also told me they charge $180/hr for labor which is the most I've ever seen anywhere and wouldn't recommend anyone to go here. Completely disappointed in their customer service and their dishonesty. read more

I have always been given excellent service from Sunland Auto! They go above and beyond, and really try to help you out. I drive all the way from Glendale to service my car here, because they are trustworthy and genuine. Thank you guys! read more

Scott and the whole team at Sunland auto are fantastic and provide fantastic customer service. I brought my truck in with an EVAP issue and Scott and his team repaired it. A week later the check engine and gas cap light come back on. I call Sunland and they got me in the very next day and completed a different repair to hopefully fix the issue. This happened a few time and each time I came back Scott didn't charge me and kept trying different repairs. Finally, we figured out it was a wiring issue and since, the check engine light hasn't been on and my truck is running perfect. Regardless of the multiple attempts it took to fix it, I am extremely satisfied with the customer service and the quality of the work and would highly recommend this business. read more

Came here a week ago to get my AC fixed. Very friendly and helpful staff. Will definitely be coming back for any future car repairs.

I've taken 10 separate vehicles to Sunland Auto over the years for my family. Never been disappointed. What I like formost, or course is the utmost honesty is an industry that's plagued with deception. Second, is the diagnosis. Like goign to a doctor you need to have the proper diagnosis. They do this accurately and effectively every time and back it up. I've had issues reoccur and they are addressed immentelty and without charge. They also have solid intergity to not be salesy and tray and upsell. The you what needs to be done correctly. I find the price point to be a degree higher than other shops, but in the end its the old adage "You get what you pay for" and a trustworthy mechanic shop is well worth it. read more

The major oil leak of 2023 in our house. My daughter's car (Kia Soul) discovered on a Friday night...of course. Sunland got us in first thing Monday morning. I was unable to be there so was curious how it would go. They treated my wife and daughter with the utmost respect. New oil pan and she was back on the road by Monday afternoon. Pricing was fair and service was exceptional. I think we have found our new auto shop. read more

Great Service for a fair price. They replaced my Transmission on 2001 Nissan Xterra.

Highly recommend and have used for years while living in Arizona! Fair and honest and get the job done right! Guaranteed!