I've brought 2 German cars to them in the last 1.5 years.. Won't go to anyone else! Ricardo & Josh are amazing. Honest with everything

I recently moved to the valley about five months ago, and as time goes by, our vehicles require maintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop. read more

Import Auto Experts - Auto Repair Near Me - Gilbert, Arizona

See all

I recommend them for good service and fair pricing. AZ has lots of sketchy "professionals" of all kinds but I didn't find that to be the case with my experience and will use them again. read more

Courteous, responsive, efficient and honest. This is a top notch shop with honest mechanics and good prices. They finished my service quickly and took care of everything. It was a pleasure doing business with a group of pros. Thank you! read more

I can't recommend Import Auto Experts enough! Ricardo, the owner, is truly amazing--he helped me every step of the way. When I brought in my Mercedes, not only did they replace the necessary parts, but Ricardo actually took me into the shop to show me exactly what was wrong. That level of transparency and personalized care is rare. Their technicians are honest, trustworthy, and really know what they're doing. After checking around at multiple shops, this place stood out as the most honest, respectful, and fairly priced. I was so impressed, I brought my girlfriend's car in when it had an issue--and again, they exceeded expectations. They properly diagnosed and fixed the problem within two hours, and this was without a prior appointment. Same-day service like that is almost unheard of. I'm beyond grateful to Ricardo and his team. They truly care, and it shows in everything they do. If you're looking for a shop you can trust, this is the one. read more

Great customer service and fair pricing! Import Auto Experts completed a front CV Axel replacement on my 1997 Honda SMX. read more

Import Auto Experts - SMX - Auto Repair Near Me - Gilbert, Arizona

I would highly recommend Import Auto Experts. We've taken seven cars and refer our family to the shop all the time. I generally get in get in within 1-3 days. They are Very accommodating. The Owner Always looks for getting best price on parts for me and , makes sure that my car is fixed 100%. Import Auto Experts even did a custom install for me and fixed my backup camera. Great mechanics and customer service!! read more

Update: received a call back and they actually do provide general service on BMWs and were able take in my X3 today. They were able to take a look at a couple of the diagnostic messages and determine my car is in good shape. They were very generous with the service provided. I would certainly bring my vehicle back for service when needed. A good experience, a clean shop, professional and knowledgeable people. Initial review: I called and asked if they service BMW's (X3) and was told "unfortunately we do not." More of an fyi ... experts, just not on all import autos. read more

Ricardo is awesome! I had taken my 2008 Mercedes S 550 to him last spring after 2 certified Master Mercedes mechanics couldn't find the source for my air suspension failing. They suggested a new strut. The guys here found two leaks, $26 each for the parts and $150 in labor. The strut is almost $700. A week or so ago the car started drifting so I took it back to them and was told it had to be tie rod ends and ball joints or something like that, I really don't remember. He went as far to tell me if that doesn't fix the issue he won't charge me any labor, which was $390. Well, it didn't fix the issue and he refunded $390 to me. Turns out this time, it really was a bad strut. So Ricardo had a new one installed. As my luck would have it, the new strut failed but, Ricardo discovered it was a faulty strut and was able to warranty it. He even asked if he could keep the car a for a few days to make sure they solved ALL the suspension issues! It is also the first shop I have found that when I say I am going to wait for my car during an oil change that they actually get the car in right away and are done in 20 mins or so! I can't recommend Ricardo and his team enough! I see a one star rating for not having the correct transmission fluid. While that would be annoying, they did offer an oil change so I would ignore that rating. read more

Messaged in advance for price with my car make, model and scheduled Sat for 30 minutes to find out they didn't have the transmission fluid. Tight schedule, didn't have time to wait. They did offer an oil change. read more

My experience with Import Auto Experts was terrific! After extensive research and reading many reviews I decided to go with Ricardo and his team to do a clutch replacement on my '08 Ford Fusion S. Ricardo kept me advised every step of the way, which I appreciated very much. Let's just say, I am more than happy! For your next auto repair may I suggest you call Import Auto Experts! You won't be disappointed.. read more

Ricardo and his guys did an exceptional job on my BMW. There was a quick turn around time considering the amount of work that was done (Oil Pan Gasket replacement and Rack and Pinion replacement) and the price was a lot smaller than what I expected and the service and communication was top notch. However, there was a small issue that I found upon arriving at my home and after I called Ricardo to tell him about it a couple of Import Auto Experts immediately came to my home and resolved it. I was very impressed and will not hesitate to use his services again! read more

Highly knowledgeable and kind staff. Not many super honest mechanics, but I trust them with my vehicle completely! As a young woman it's intimidating taking my car into a shop, but they do a great job explaining my cars mechanical issues. In addition, their estimates are dramatically more reasonable than mechanics in the area. Will be returning for all future mechanical issues. read more

Ricardo and the team got me in right away to change the oil in my Lexus and rotate the tires. Also completed a total check of other systems and fluid levels. Got me in and out right on time and answered service questions for future service intervals. I'll definitely be back. Very professional shop and service for a fair price. read more

Fantastic work, knowledgeable and very friendly! While I was waiting they offered me a tour of their garage/work space & a cold water bottle. I got to see them working on my car which made me feel assured they had the confidence to get the job done. The place was spotless and very well organized; a hallmark of a great operation with attention to detail. I was surprised how fast they fixed my brakes. No squeaks so I'm a happy camper. I'll be back for future repairs!! read more

Ricardo was very helpful! I came to him after I got an inspection at another shop in town and he was able to debunk everything that they said and even wrote a report for me! Thank you so much! I highly recommend this shop! read more

Amazing service at this shop. All of their mechanics are very knowledgeable and quick, the ladies up front have always been super helpful and respectful. They're honest on their price and do a great job. read more

I called everyone in town and did my homework. Even other competitors would not quote me for work once they heard I had already asked import auto, they stated they were very fair and reliable in their work and yes they were! When your own competition has nothing but good things to say, that says a whole lot more. They worked on my BMW X3. Ricardo the owner took his time explaining everything to me. Never did I feel he was pushy or aggressive more so a genuine concern for my safety and what the vehicle could handle as far as waiting on certain repairs. I'll be his customer for life. He did not take advantage of me and I was so appreciative for this attention to customer service during a financially difficult time. They're amazing, go give them a try!!! read more

I recommend Import Auto Experts for your auto repair. I just had my brakes replaced, brake fluid & power steering fluid flushed all for an affordable price (compared to quotes I got from other repair shops). I appreciated Ricardo calling me about another issue and giving me the pros & cons of having it repaired. Not pushy, only informative. Jeannie at the front desk was welcoming and friendly. read more

Brought my 2018 Mercedes GLC300 for an electrical issue that was causing it to fail emissions. Within 30 minutes, the tech had diagnosed the issue and repaired it. It was caused by an electrical connection that had been damaged internally. Highly recommended and fairly priced. I'll come going back there again for future service. read more

Our Ford truck probably should be classified as a lemon. 4 yrs old and lots of problems. 1 yr ago same problem. So this time we found this garage on Yelp. We were given an appointment the next day. The repairs were made and we were back on the road by day 3. The truck is running like it's new. The mechanics and front desk folks were professional and friendly. The repair cost was very fair. The business was impeccably clean. Highly recommend.. read more

Took my truck into Import Auto Experts and they were great. I had another shop that I feel overcharged me for repairs but Ricardo was very fair and fixed my truck and was fast and got me back on the road. I highly recommend them. read more

OMG. Thank You SO MUCH! I'm am an Uber Driver and had to work Friday. I was referred by a local Muffler shop in Mesa. It was 8:30 am when I showed up. You had me in and out within 30 minutes. You replaced a sensor that nobody could find . Ricardo, you are a true professional! I will be back for sure. The car is running like new. read more

Worst experience ever. I paid over $2000.00 to get my car back broken. I gave them 2 additional tries to make it right and it still isn't. When I told the owner that I had lost confidence in his ability to fix it correctly, he tried to put the blame on me and my car saying it was almost broken when he got it and it chose then to break making it not his fault. NEVER take your vehicle there. I had to give it at least 1 star, they deserve zero. read more

Ricardo and his team recently worked on another vehicle of mine replacing power steering pump. They did a great job and had best prices in town. I've recommended all my family member come here for car repairs read more

I just moved into the area and needed help with alignment and suspension work on my Lexus LS 430 and an oil change and suspension work on my 98 Expedition. I found Import Auto Experts on Google and Yelp and gave them a try based on their stellar reviews. Jeannie manages much of the office scheduling, calls and customer interaction and couldn't be better at her job. She is genuine, knowledgeable and a stickler for details. Refreshingly, Ricardo the owner is also often at the front desk or nearby to answer additional questions. It is rare these days to find a business where the shop owner is regularly onsite. I could tell immediately that this operation was more concerned with integrity, customer satisfaction and quality of work than just turning a profit. As an example, the cost of my oil change was about $60 less than the last two shops I worked with. They have definitely earned my repeat business. Highly recommend! read more

My Story... I had Import Auto Experts replace my rear wheel bearings, seals and brakes. Ricardo gave me a fair price and the work was done correctly the first time. His shop is clean and his demeanor is very professional. I definitely recommend Import Auto Experts to anyone who wants quality work at a fair price. Back Story: I got a quote from a different auto shop (near Chandler & Dobson) to do the work described above. Their original estimate was low. Once they had it in the shop the price changed to more than 3 times the original price. After I got up off the floor, I called Import Auto Experts and talked to Ricardo. He knew exactly what the problem was because it's a common issue with my truck when approaching 200k miles. His price was less than half, and done on time. read more

I am so happy that I found Import Auto Experts when I purchased an older car. I knew I needed a lot of work and wanted someone I could trust. However, out of curiosity, I first went to the dealership and then took their outrageous estimates to Ricardo when I found him. I was looking for an ethical repair shop as I always do. Ricardo is definitely honest and has integrity. He was much more reasonable. He is considerate and explains all he does, as well as having reasonable parts and labor charges. I have come to trust what he says as it always proves true and my car is running great now. He and his employees are the best I have ever found anywhere. read more

I could see why they have an A rating with the BBB...great customer service and reasonable prices. The owner is really nice as well as his staff. read more

Ricardo was amazing he gave us good prices and advice, defently would come back

Ricardo was wonderful! He fixed my daughter's car to perfection, giving us a great price and doing it quicker than I expected! He kept me in the loop with any changes and was very gracious towards us. I would highly recommend his services. I would give him more stars if I could! read more

Import Auto Experts is the best mechanic shop we have come across. My husband and I own a Dodge Charger and Honda Civic. We have been to several shops throughout the valley. We have been ripped off, lied to, and have had bad experiences with mechanics...until we found Import Auto Experts. Ricardo has been our mechanic for the past few years. He is VERY reasonable with his pricing, very professional, and best of all, he is honest. My husband took my car in because he thought I needed brakes. Ricardo took the tires off, checked it all out, and told my husband that my brake pads were still good and I could go several hundred miles before needing them replaced. He didn't charge us for any labor. I ended up replacing the brakes a year and a half later! Most mechanics would of changed the brakes without hesitation and charged us for something we didn't truly need at the moment. From that moment on, we have been loyal customers. We feel Ricardo is an honest man who we can trust to do a high quality job, for a reasonable price. We live in the West Valley but take our car all the way to Mesa when we need work. Thank you Ricardo (and the team), for all the amazing work you guys do! read more

I got referred to these guys from a coworker. I needed new brakes in the front and a power steering pump. Ricardo was honest, down to earth, not going to take your money. He gave me an awesome deal. Very highly recommended to anyone in the area. read more

I've had dealing with a lot of people, and the first time I spoke with Ricardo, I had a good feeling. I found out about him through my daughter, who had a problem with her car, which after checking with numerous mechanics, got prices quoted in upper $500 range. Well, Ricardo fixed it for under $300, and she was pleased. Not only with the price, but also the service she received. Since then, I've taken my car and my sister-in-laws car to him; and we all are EXTREMELY happy! GREAT JOB RICARDO! read more

We have been doing business with Ricardo for a number of years. As a family we have four vehicles & a motorcycle. He is the best mechanic we have ever had. He is very, very good at what he does. His prices are good & he is very quick too. We all agree that it is very difficult to find a good mechanic who knows what he is doing but yet very honest. He will do anything he can to work with you. HIGHLY RECOMMEND HIM!!!!! read more

I bought a car that Rick had picked up, and after doing extensive repairs, was selling. During the entirety of the process, between the initial contact, the review of what repairs had been done, and the finished product, I have been more impressed with Rick and his shop than I have been with ANY individual in a business EVER. Rick was honest, open, and easy to work with. The car that I bought was old, but it runs perfectly because of the work that Rick and his crew put into the vehicle. Recently, two cosmetic parts have needed replacing, and Rick has taken care of the services needed for free. That is customer care that you do not see anymore! He has won lifelong customers of my wife and I. We own other vehicles, and we plan on taking them to Ricks shop from here on out. read more

Ricardo and his staff are the best! These guys are trust worthy. This mechanic shop doesn't over charge you but still uses top end parts and the turn around to get things done is quick. I refer all my friends here and have been going to Ricardo for repairs and routine maintenance for several years. read more