It's a bank right? But probably the worst location, lazy employees. I went in for a deposit, $1k in…read morecash and $3 in coins that I want to get rid off. The lazy Hispanic teller told me he can't take coins since he have to count them, it must be in a roll. So I told him I would want to exchange the $3 in coins for bills. He rolled his eyes and give me the $3. Then I make another deposit with that $3. You want to waste my time? Fine, I will waste your too.

Was accommodated immediately by manager who was so pleasant, pulling a teller to provide us…read moreservice. All I need was to add my spouse to my account. The other branch at Delta Fair informed us they have no time since we arrived at 4:20 pm yesterday & we need to make an appointment. They said we can also try walking in the next day, which we did. Unfortunately they insisted we make an appointment because the lady was fully booked but it was just me and my husband waiting, like it'll take adding my husband to my account forever. Took us only 15 minutes at this lone Tree branch. Javier is also very pleasant. Total night & day demeanor between Line Tree branch and the awful Delta Fair branch.

Thank you Kathy! Huge shoutout to Miss Kathy Addiego at…read morePatelco Credit Union in Brentwood! Kathy is so joyful, polite, and genuinely helpful. She made me feel welcomed and completely taken care of. Patelco is lucky to have such a wonderful professional on their team. Thank you for the excellent care, Kathy!

I have been a Patelco member since 1987. I have never had any issues with my money and/or any of…read moretheir services. All the staff have been extremely nice! I don't understand some of the negative reviews. Today, my husband and I went to this Patelco location to get documents notarized. I remember Patelco gives free notarization to members. Alex Sanchez, Branch Team Lead, helped us with getting 6 documents notarized. Alex was so helpful from beginning to end! He was pleasant, helpful and patient. This young man deserves more than this review! Come visit a Patelco branch. And if you happen to visit the Brentwood, CA branch, see Alex Sanchez. He can assist you with all your banking needs!

Employees seem to not want to help people. They would rather greet and chat with visiting…read moreemployees, make smart comments when people complain about the long wait times than help customers. 40 minutes to make a payment when their online system refuses to set up properly (their IT can't even figure out why I have an issue) is beyond ridiculous. I have never seen a bank ran this way. I'm used to all employees pitching in to clear the lines. Not here! This bank is very unprofessional and clearly does not know how to provide good customer service or function with any type of customer first methodology. Pass if you value your time and worth.

I went to Brentwood branch and had a horrible experience…read more The Brentwood branch made me feel like me being a young black female that I was immediately someone suspicious. To shorten I wasn't allowed a cashiers check to put a down payment on condo, and was also refused service at the teller line to pull 40 dollars. Mind you, not once did I yell, curse or even be disrespectful. When I told the BM I'm moving have you ever moved? She got up and dismissed me like I was a peasant. I went over to Antioch branch, spoke with Vincent and he resolved everything and listened and allowed me to vent about my experience. He was a banker, manager, therapist, and someone that I feel truly cared. Not only did he provide amazing service and save my relationship with Wells Fargo as a new customer, Camille "head teller" & Aurora as well were exceptionally kind. Day and night experience with this branch compared to the other. If you want a good experience with wells go to Antioch and have Vincent help you! Thank you Antioch team for not only your kindness but allowing me the fresh new start I've always wanted in a new state!

I definitely recommend this branch because the people are nice and welcoming, kind. I recommend…read morethis branch because of the bankers and locations.

Been doing business with them since 2019. Haven't had any complaints. Bankers and tellers are…read moreunderstanding and friendly. ATM is usually in and working, they use to have a problem but it's been awhile. I've worked in customer service many years and the kindness and time they take makes the worst days okay!

Bank of America has terrible customer service, I've been a customer for over 30 years and after…read morebeing disabled for over a year, I asked for help with my credit card rates and was told to go to another bank so I did. I am very disappointed in their customer service. They obviously don't care about their clients at all.

AVOID THIS LOCATION! Terrible customer service. The young, heavyset, African American teller…read moreDESTINY was extremely rude and clearly hates her job.

Please fix your hours online... shows you are all open today.... Drive an hour to have to turn…read morearound....

Worst service ever. Applied for a home equity lian. Had plenty of equity and plenty of income. That…read morewasn't a problem. Took them 8 weeks to process. No communication. Multiple phone calls , day after day. No return calls, no emails. It seems like the loan dept only has one person working there.

It's a pretty good bank! Their colors scheme is nice and inviting, however I feel like they are…read moreholding information back and don't feel comfortable answering uncomfortable questions regarding joint account interests. All and all it's a pretty good bank and I probably would recommend people to visit the local branch.

Now owned by BMO bank in CANADA!! If you need help with anything other than deposit or withdrawal /…read morebasic stuff then your SOL unless you live your life on east coast Canada time... Long time bank of the west customer, sad to see this place be turned into the worst bank in town!! Avoid at all costs, we closed an account here and they have no record of us even doing so ??? And to resolve the situation we needed to come back during their east coast hours to get help from bmo corporate on the east coast in canada... lol yeah right

Everyone was delightful. The Branch is clean and there was not a long wait. I do think Tellers…read moreshould be in a traditional protected area.

When was the last time I opened up a back account? Its been so long, I reckon about 15 years ago. I…read moream glad that I decided to open one with Travis Credit Union. Although the wait was substantial because there was a lot of customers, the process was very smooth and informative. I chose right to bypass the online application because the person that helped me was very friendly with lots of information about the different accounts that were available. Like Patelco, my first CU, Travis offers great services without the bloat of your regular banks. Solid 4-stars with my first interaction with Travis Credit Union.

If you are going to bank,don't bank with Chase! This…read moreinstitution is unprofessional,horribly managed and just basically disgusting. Any institution that handles your finances should be accommodating and professional,you will not receive any of the above from Chase Oakley!

Last night I went to this bank to use the ATM machine. Chase on Main Street & Empire I withdrew…read more$320 using my CitiBank card. I intended to directly deposit this money into my Chase account. The ATM machine dispensed 3 counterfeit $20 dollar bills amongst the bills that I received. I noticed the bills felt thicker and looked strange. When I tried to deposit the money into my Chase account the same ATM machine would not take the bills it just gave me. When I called Chase this morning they would not help me. They told me to call CitiBank. Even though it was their machine that has the counterfeit bills in it. Do not use this ATM machine! I have an Oakley PD incident report and CitiBank is now disputing my transaction. But this could take 45 days. Someone in the bank had to have loaded this machine with fake money. ATM's can detect the counterfeit bills going in but obviously not coming out.