What a surprise. I knew it'd be good, but was not prepared for HOW good it was…read more Casual, laidback ambience. Easygoing, friendly, attentive staff. Incredible food that I'm Gibbs dream about for a few more nights yet. I had the walleye, my fiancée had the pot pie (called something else on the menu; I forget exactly what). She only didn't finish hers because she eats like a bird, but I finished hers even after I'd inhaled mine. I came even describe the flavors (except to say the horseradish mixed in the potato top of the pot pie is inspired!) I will just say that each bite hit the sweet, savory, and salty notes just right all at the same time. Can't forget to mention: the service was lovely. Our server was very kind, personable, and relaxed, and she offered us great recommendations, and boy am I glad I listened. I can't recommend this place enough. I hear the James Beard nominations may be snooping around, and they'd be right to.

My family and I always look forward to our annual trips to Saugatuck, and Penny Royale has…read morehistorically been a must-visit highlight for us. We rave about this place to all of our friends every year because the food is superb and the service has always been excellent. Unfortunately, today's breakfast experience completely tarnished that reputation. We were so excited to be back and ordered a full breakfast, totaling over $75. I ordered the Penny Royale Breakfast, but when I tried the sausage, it just wasn't to my taste. I politely asked our waitress if I could swap the sausage for bacon instead. To my absolute shock, her immediate response was a flat "No!" She informed me that she would not swap it because "everyone likes our sausage here" and insisted it was just a "preference thing" because they use high-quality goods. She refused to take the sausage back or accommodate the swap, stating she could only put in a separate order for a side of bacon that we would have to pay extra for. In all my years of dining out, I have never experienced such rigid, dismissive customer service. For a restaurant we love so much, it was incredibly disheartening that the staff wouldn't accommodate a simple request to keep a loyal customer happy over a piece of breakfast meat. We ultimately chose not to press the issue further because we didn't want to completely ruin what had been a peaceful morning, but the interaction left a terrible taste in our mouths. We always tip generously in cash, but today we intentionally left a minimal tip of $2 on the credit card to reflect the pathetic service. It is incredibly disappointing when a place with so many things going for them forgets that hospitality and accommodating guests with such a small request is just so important Later the same day after posting my message above on Yelp the manager responds as you can see below. In response I'd just like to say that there is no need to justify poor customer service. And a customer should not feel bad for not liking something. We are all paying customers and we should pay for the things that we like and not pay for the things that we don't like simple and easy. I just hope you do better for your customers in the future.

Sometimes things don't go as planned…read more The staff at Lady Bird this morning was challenged by rain, two coffee machine failures, short staff, and the business of an opening weekend at the start of the summer season. Regardless, they rose to the occasion and ensured we had a delicious and graciously served brunch. I especially appreciated how the team clearly let potential diners know - as soon as they came in the door - that food would take around an hour to get to the tables of those choosing to stay. The integrity in setting realistic expectations for diners was refreshing and made me want to root for them (and not against them). I look forward to returning for another delicious meal in the future!

Ladybird was our first lunch stop and wow... what a way to kick things off…read more The vibe was spot on fun, relaxed, and just a great place to hang out. Our waitress was amazing and super friendly, which always makes a difference. But my chicken sandwich... listen... I'm convinced they gave me the whole chicken. It was massive but also SO good. Juicy, flavorful, and worth every bite. Paired with a yummy glass of wine? Perfect lunch. We will absolutely be back and next time we're coming hungry for dinner.

The question isn't whether to eat here, the question is how many times you will eat here (you'll…read morewant to a lot). Get the chicken biscuit with the honey butter. Nice views and friendly wait staff. Something really special

Lovely gem down by the river! This place has a fantastic vibe and happy atmosphere. We had the…read moremac and cheese and the fried chicken. The mac and cheese was really delicious, but the fried chicken was the real standout. It was perfectly crispy and juicy without being overly fatty. The service was also good and attentive.

Had a good cup of joe here, a few of us stopped by to good some warm beverages during our stroll…read more staff was polite and friendly

We had a perfect day and this restaurant was part of it. I am celiac, but they told me all their…read morebowls were gluten-free so I got the chic bowl. It was really fantastic. My daughter got one of their sandwiches and loved it as well. I was less a fan of their coffee, but it's really not a coffee place and there are great coffee shops everywhere but what I come here again? Absolutely. The people were nice too, and it was easy to get a seat outside on this gorgeous day, which was important because we had the dog with us

Anytime the executive chef is serving food and bussing tables, it reflects a sense of ownership and…read moreleadership that you do not always see in restaurants. The food was exceptional. Everything on the 9-course tasting was next level. Perfectly timed courses allowed me to take my time enjoying the food, which means I did not eat too fast and felt full but not stuffed when I left. Notable plates were the risotto, tartar, Australian beef tenderloin, and pot de crème. Amazing wine list and great by-the-glass selection. Awesome service by Derek. Do not eat here first during your visit to Saugatuk or you will be disappointed by anywhere else in the area!

My friends and I visited Saugatuck for a bachelorette party, and this restaurant ended up on our…read moreschedule after a couple of people in our group made a reservation without checking with everyone first. Once we all looked at the menu ahead of time, including the people who made the reservation, we all quickly realized it was much more upscale and limited than what most of us were looking for. Seriously, this place is for sophisticated eaters, and it is not right for everyone. Ya know, it's right for those people who like to spend hundreds of dollars not to get full and then like to gloat about how fancy their palette is because they ate at a gourmet restaurant. We all saw the movie "The Menu", right? We tried calling to cancel our reservation, but were told that cancellations within 24 hours require a $20 per person fee, which would have totaled over $200 for our group. Because of that, we decided to eat elsewhere beforehand and came here mostly for drinks or dessert; only a few people in our group ordered food. While the dishes looked beautiful and high quality, the portions were quite small for the price and felt too specific for my personal taste. I understand the concept of quality over quantity and the blending of flavors perfectly meshing together, but this menu just was not our group's vibe. There were also only a handful of very specific entree options to choose from. They do have a six-course meal option for $110 a person or a nine-course meal option for $160 a person, with wine pairings being optional for $60 more a person, but I was not about to spend $200 for dinner, nor did I want to sample every meal option they had available. I ended up just ordering the sorbet, and it was delicious. When we arrived, we were seated in a private area near the front window at a long table, which was nice in theory, but the space was extremely hot. It was uncomfortable enough that several of us commented on it throughout the night. Our waitress was professional, although it felt a bit awkward since most of us were not ordering full meals. I can understand how that may not have been ideal for a large group from a service standpoint because she was probably expecting a huge bill and, consequently, a huge tip from our party. Overall, I am sure the food is excellent for those who enjoy a more refined and curated dining experience. It just was not the right fit for our group or for me personally, and I would not choose to return on my own. I hope everyone who chooses to come here loves the food and enjoys the experience.

Awesome beer list and the staff was super friendly and helpful! Highly recommend and we will for…read moresure be back next time!

The pizza was phenomenal. The mix of different ingredients in our pizza flight was fabulous. On the…read moreother hand, the beer was only fair.

Apology: I didn't take any pictures of the food because we were hungry and it was delicious…read more We went to Phil's while in town visiting The Dunes for the Miss Gay Michigan America Pageant this weekend. Walking in we were immediately redirected because we didn't notice the please wait to be seated sign that was outside of the door. It would be nice if the sign had been a little more visible or if we had been redirected more kindly. We were sat immediately and even though I tend to hate high tops, the chairs were sturdy and comfortable. Between myself and my friends we ordered the grilled ham and cheese, the nutty salad, and the burger (with cheddar, lettuce, onions, tomatoes, mayo, ketchup, and mustard). We all loved our food and it came out quickly. I ordered my burger medium-well and it was cooked perfectly. Our server was attentive and made sure to refill our water frequently. At the end of our meal they gave us little cups of animal crackers, which was just the cutest touch! Overall loved and would totally return and recommend.

We originally popped into Phil's Bar & Grille just for a quick drink before our dinner…read morereservation... and yeah, that plan didn't stand a chance. We grabbed seats at the bar, and the place was full of locals which honestly tells you everything you need to know right there. And not just full... but full of the nicest people. The kind of place where you feel like you belong within five minutes. Now let's talk about Jimmy... WOW. Absolute rockstar behind the bar. Not only was he making amazing drinks, but he was also doing his best to convince us to ditch our dinner reservations and stay honestly, he almost had us The drinks were so good we ended up coming back later that night for dessert... because clearly we weren't done yet. But here's the part that got me I casually mentioned it was my birthday weekend, nothing big... and the NEXT DAY while we were walking around downtown, we look up and there's my name on the marquee wishing me a happy birthday. Like... who does that?! That kind of thoughtfulness is just next level and completely made my day. Phil's isn't just a bar--it's a whole experience. Every time we walked by, it was packed, and after being there... I get it. They're doing a lot right. If you're anywhere near Saugatuck--GO. Sit at the bar, order a drink, and just enjoy it. You'll probably end up staying longer than you planned too

Forgot a photo. Oops. Got take out. Big nice sandwich. Five grain bread, ham, lettuce, tomato,…read morepepper jack cheese and a spicy tangy mayo.

They had nice selections, and good boba! The only thing…read moreabout the smoothie boba is that it seemed to melt before it got to us, so it was more like a flavored milk. As well as that, the boba was more like spherical gelatin than boba. It was still overall pretty good!