1. Back In A Flush

    1. Back In A Flush

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    Back In A Flush

    5.0 (4 reviews)
    Open 8:00 am - 6:00 pm

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    NexGen Air Conditioning Heating & Plumbing

    NexGen Air Conditioning Heating & Plumbing

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    x 5. Operation OverChill was a success. Mission accomplished. Bravo zulu…read more The N-Gen squad rocked up and BREACHED the attic trap door with tool bags, STORMED the previous installation that held our home comfort hostage, IDENTIFIED the hostile tango (a wily unit with deceptive drainage), and neutralized the problem with EXTREME prejudice. I heard a POP-POP and the system went down. One shot in the plenum, one in the coil. They installed a democratically elected ruler of indoor comfort that is committed to equal airflow for all rooms. HVAC gone rogue? You could do worse than to get an estimate from The N-Gen. We'll keep them on speed dial while keeping their last names private in the review photos. They liberated our home from uncertain climate control. These service-minded mercs didn't even require us to pay the invoice in crypto. Hooyah. I love me some monthly payments in USD. Believe.

    When you spend $15,000 on a new air-conditioning system, you do not expect to spend an additional…read more$2,000 on repairs only 18 months later. On August 3, 2026, I contacted customer service and spoke with Veronica, who asked for time to review my account and concerns. On August 11, after receiving no update, I left a follow-up message for Veronica. I received no response. On August 18, I spoke with Joseph, who informed me that Veronica was unavailable but said he would send her another message regarding my concerns. Later that day, I finally received a text message from Veronica stating that she would escalate the matter as "urgent." Today is August 25, 2026--22 days after my initial call--and I still have not received a phone call from Veronica or anyone in management. I have now been told that there is supposedly an email addressing my concerns, yet no one has had the professional courtesy to contact me directly to discuss the situation or provide a resolution. For a customer who invested approximately $15,000 in a new system, this level of communication and customer service is extremely disappointing. I should not have to repeatedly follow up for more than three weeks simply to have my concerns acknowledged and addressed by management.

    Back In A Flush - waterheaterinstallrepair - Updated September 2026

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