It's always scary ordering flower delivery from out of state. I used Backstage Florist because I wanted to work with a small local company and not a national delivery service. Because I was making the order over a holiday weekend, I placed the order online. I got a phone call back from them on Sunday, even though they were closed, to confirm the details of my order and delivery to a funeral home. I very much appreciate the personalized service! Everyone was kind and friendly. On the day that the flowers were delivered, I received an email confirming that they had been delivered. The flowers were delivered on time and in beautiful shape. Most importantly, family members sent me pictures of the flowers, and they looked beautiful, even better than the picture advertised on their website. I will definitely use this shop again. Highly recommended. read more

Repeat customer here, I love this place. Customer service is awesome and they always have great ideas. They can custom make anything you ask for. Prices are also very reasonable. Highly recommend giving them a shot you, you won't regret it. read more

Backstage Florist & Gifts - Florists Near Me - Richardson, Texas

I came here on Valentine's Day. Every place I went to was over charging for everything as expected. But this place was awesome. The owner was super nice and had reasonable prices compared to everywhere else o had been that day. He had a good selection and even gave me a great deal! I'm glad I found this place. This will help my go to spot from now on. read more

I did a quick search to find a close by Florist, and I came upon Backstage. They delivered the flowers so quickly, and they are beautiful. My friends are so happy. I will be using them again. read more

Backstage Florist & Gifts - Florists Near Me - Richardson, Texas

I received a gorgeous basket of flowers from Backstage. They have lasted quite a long time and are just lovely. So why the deduction of two stars? They delivered them with no name or sentiment on the card. When I called the next morning to find out who had sent them, the man said the order came from FTD and they didn't give them that information. I am sorry, you are in the flower business, which always ties to an emotional connection of some sort and you don't think to ask? He said he would have FTD call and let me know who it was. I never heard from them and called Backstage late in the afternoon to see if they had called them instead. Nope. He offered to send another email and mark it urgent. Another hour goes by and FTD called to let me know who the sender was. So question: is that good customer service? read more

Backstage Florist & Gifts - Florists Near Me - Richardson, Texas

I ordered an arrangement for my sister. She said the arrangement was fresh and beautiful. I really liked the delivery confirmation email. Overall, it was a really good experience, and I will use Backstage again. read more

I live in Manhattan and wanted a Richardson local florist to send flowers for my sisters graduation as she lives in Texas. They were so professional and fast. Not only that, the flowers were so beautiful, my little sister loved her graduation flowers! Thank you!!! read more

Backstage Florist & Gifts - Florists Near Me - Richardson, Texas

Used for the first time this week and their deal of the day (they chose) is beautiful. Delivered quickly and no hassle. Yes, there are bad reviews, but I used a local Dallas Florist for years and had a bad experience once also. I can give a flower business a pass once. Multiple times and I will find someone else. I chose Backstage because they were down the street from the delivery address and they were very quick. So far so good. read more

Backstage Florist & Gifts - Florists Near Me - Richardson, Texas

Backstage florist went above and beyond for us. We live in the North Virginia area and wanted to send a beautiful arrangement to my mother-in-law for her birthday. We found out the day before delivery that she was taking off on the scheduled delivery date but with one call Backstage Florist Gifts was able to make a beautiful arrangement and delivery it before lunch that day. Amazing! Thanks so much for all your help and for bringing a smile to my mother in-laws face! read more

The owner is a pretty nice guy, I ordered the deal of the day for my girlfriend and I first year anniversary, and he did an excellent job. I would definitely recommend this place to anyone who is looking for a beautiful bouquet for their loved one at a very reasonable price. read more

Backstage has the freshest most beautiful flowers. There staff will do the best they can to make an arrangement per your request. The staff is friendly and knowledgeable. read more

Called and spoke to Zubair to order a flower arrangement for the 2018 Miss Texas Competition. He was super helpful in suggesting flowers to go with my color theme. He sent me a picture of the arrangement, it was beautiful. I would definitely do business with them again. Friendly and Professional..... nice to find in this day and age. read more

Had used Backstage Florists since 2011, and today they lost my business. I ordered flowers to be delivered for Mother's Day, and not only did they deliver the wrong flowers (not *even* close to what I ordered), they tried to tell me that even though they had made a mistake, that they had delivered their "marquis/marquee" arrangement and that I had gotten "full value", which, I guess, was their way of saying that I'd gotten more than I paid for, which was not the issue. I balked at this, as anyone should, and finally they relented to sending out the corrected order. However, I was told that "nobody has tulips" right now, and that the lilies weren't going to be open yet. I had no problem with the lilies, as they would open by the end of the week, and they could substitute for the tulips; but since this particular arrangement was highlighted in their Mother's Day offerings, wouldn't you have thought they could fill the order with the flowers that the arrangement calls for, else why have it in there? I fully expected them to re-send the correct order without hesitation when I sent them pictures, not try to get out of it. In the end, they ended up re-doing the order and picking up the wrong one (I'm letting my mother think they realized their mistake instead of my having to correct it). There are other florists who, I'm sure, can do better in customer service. Edit: My mother told me that the woman who picked up the flowers identified herself as the owner and had a middle-eastern accent, which sounds like the person I talked to on the phone who tried to tell me I should have been happy with what they delivered in the first place. Same person? Possibly. Take that into consideration. read more

Yesterday I received a stunning floral arrangement in a gorgeous vase as an early Holiday gift from a loved one. It was a lovely surprise. The delivery guy was charming and very polite and the unexpected gift was stunning. The arrangement was red roses, stargazer lilies (my favorite) with gorgeous white and pink chrysanthemums. The flowers were all perfect with the roses still tightly budded and the stargazers just starting to open (my favorite way to enjoy them). There's the perfect balance of greenery. Not too much, but enough to tie it all together. This arrangement was truly a work of art. I have to say I'm not really surprised at the gorgeous arrangement and the quality of the flowers. I have always had a 5 star experience with Backstage Florists. I was just glad that the floral arrangement I received as a gift, came from Backstage. I've been using Backstage Florists since 2011 and they have never let me down. Previously I had used a very large and well-known Dallas florist whose panel vans you see all over with their name on the side. After 3 bad experiences in a row where I tried to work with them and they just didn't seem to care, I realized the original owner had retired and it was time to move on. I found Backstage by accident when I went to lunch a few doors down from their location. I stopped, peeked in the window and the arrangements looked gorgeous. I started ordering from them and was always very pleased. My philosophy with flowers is that you get what you pay for. I'm willing to pay more for higher quality so I tend to be very demanding. I have found with Backstage that you have to be very specific of what you want or else they will design the flowers the way they think are best. Are they expensive? I guess it depends what you are looking for. I find Backstage to be reasonably priced for the quality I demand. Some might find them to be high priced. In my humble opinion, they offer a great value for the prices they charge. They also work with you to meet your budget. You do have to tell them what you can spend. They can't read your mind. If you tell them you don't want a certain type of flower like carnations or similar, they do listen carefully. Also, and this is true of all florists, order in as much advance. Give them time to get the type of flowers you truly want. This is especially true with smaller boutique florists like Backstage. Also, if you want the flowers by 10 am on a particular day, don't order them at 8 am of that day. If you have a bad experience, give them a chance to fix it to the best of their ability and don't expect an unreasonable fix. I know that not all people always experience every florist the same way, but I have nothing, but good things to say about Backstage Florist. They have always listened to what I want, they give me reasonable expectations about what they can do and they deliver what they promise. Not only was I totally thrilled with the Holiday floral arrangement I received yesterday from Backstage Florist, I can not recommend them highly enough. I will continue to use them for all my floral needs. They are lovely people, try very hard to do their very best and a pleasure to deal with. I realize not everyone will have the same experience I do with Backstage Florist, but I personally give them 5+ solid stars. I am very very pleased with them and their designs. read more

The flowers were beautiful. I called with a concern and it was handled quickly and professionally. I will definitely use them again.

My husband had ordered flowers for me and really wanted them delivered that at be for 12 and they delivered they by 10! The arrangement was beautiful and I love the little bear that came with it. Thank u!! read more

THIS IS THE WORST PLACE FOR FLOWERS! DO NOT ORDER FROM THEM! MY birthday is on valentines day so my fiance had flowers delivered the day before. When they arrived, they were dead and falling apart. The roses were shriveled and the birds of paradise were literally dying. I was shocked so I called them and let them know that I was very disappointed with the flowers. They NEVER apologized and asked me to email pictures, which I did. After I sent them the pictures, they said that they would pick up the flowers and deliver more tomorrow. I am going out of town for my bday so I would not be here tomorrow. I explained that to them and they said that thats all they could do, or let me keep the flowers (horrendous flowers) and give me a 2-% discount. ARE YOU KIDDING ME????????? The lady on the phone (manager), hung up on me and when I asked to speak with the owner and they said I couldnt. I will not rest until I speak with the owner. DO NOT, I repeat DO NOT ORDER FLOWERS FROM THEM. ITS THE worst service EVER! read more

Never again. Ordered flowers in the morning, called to make sure they could get the flowers to my wife's office (less than 2 miles away) in a reasonable time and was assured they would be. Called again 5 hours later. Still no delivery. Driver finally called me and I ended up having to call my wife and ask her to stay after work because she had flowers coming. read more

Excellent Service! My boyfriend ordered me a bouquet from their Vera Wang collection of flowers yesterday. Unfortunately, the bouquet looked quite wilted and old upon arrival, and some of the flowers were already starting to brown. I called and left a message yesterday evening, and got a callback early this morning from a staff member. When I called back, the woman that answered said,"Hi Melanie, I've been hoping to hear from you." After explaining that the flowers didn't look too great, she told me right away that she was sending over a new bouquet! I was so shocked I apologized, letting her know that I wasn't calling for a free replacement. She said it was her pleasure, and that the flowers would be over soon. I must say she went above and beyond the call of duty! About 2 1/2 hours later, my new flowers were delivered and they are GORGEOUS! Great service, I will definitely keep them in mind for future needs. read more

I live in California and wanted to send flowers to my son and his wife for their birthdays in Richardson. I contacted Backstage flowers and gave them a picture of what I anted the arrangement to look like. They were friendly, professional, personable, and open to suggestions. They sent me pictures of the finished arrangement. My son also sent me pictures of the arrangement and LOVED it. Thank you Backstage Florist and thank you Aqsa . We couldn't be happier. Thank you! read more

I called in early this afternoon to get a flower delivery. The person who answered the phone was very friendly and helpful. I asked for some congratulations flowers and gave her a price range, asked the florist to do whatever they wanted and asked for them to be delivered either same day or next business day. They were delivered same business day and they are fantastic! read more

Very disappointed. A relative ordered a Christmas arrangement to be sent to me and Back Stage sent a Spring arrangement with pastel colored flowers. Very inappropriate and a waste of relative's money. The arrangement didn't even last a week.. Buyers be ware!! read more

Rude people. My daughter sent flowers for Mother's day to be delivered to my office. They were droopy and brown around the edges. I called and the gentleman apologized and had me send pics. He acknowledged there was a problem and said he'd re-send the next day. (BTW, they were not even the arrangement my daughter ordered) The second arrangement came and was just the same. I called while the delivery man was still here, and the man on the phone (a different man) YELLED," SEND THEM BACK!", and hung up the phone. They are having problems there, for sure. BUYER BEWARE! read more

I ordered flowers to be delivered on Friday, 2/13 and they didn't deliver until almost 5:30 that evening. After calling at 4:30 to try to figure out when they would be delivered, they finally told me it was out for delivery, nothing they could about it and the old woman just hung up on me. WTH? I was very nice about it...just wanted to know when she should expect her flowers that were $109.00. Well, after she received them they were HORRIBLE! I paid to have them upgraded and they only sent 7 roses! Who the heck sends 7 roses? I was extremely embarassed and felt like I was literally robbed. DO NOT GO TO OR ORDER FROM THIS PLACE!!!! There are so many other great florists in and around Plano & Richardson. This place will probably be out of business soon and I hope they are. read more

We live in Hawaii. We have a family tradition of sending flowers to my sister's house for Christmas Day because the rest of the family gathers there. We went online and ordered these flowers from Teleflora, and THEY chose Backstage Florist as the florist to send them. The flowers were never delivered AT ALL! We were even charged a $20 delivery fee!!! I called Teleflora and they said that the florist (Backstage Florist) sent a confirmation saying they were hand delivered. (which they were not). But then when I told them that my sister said they never arrived, Teleflora Custome Service tried to call Backstage. NO ANSWER... ALL DAY! I called three times myself. The phone rang and rang... then someone would pick it up and hang up on us! It was too late to order from any other florist. Backstage even says on their website that they answer their local phone 24 hours a day. They don't even answer during business hours! Do NOT use this florist!!!! If you value your money and need the flowers to actually be delivered, go somewhere else! read more

Ordered flowers on-line as could not get them to answer phone. Placed order on-line but the flowers were not delivered. Tried again to reach them by phone for a refund but no answer. Tried to leave a message but the phone mailbox was full. Highly recommend using a different florist. Thank goodness I used a credit card and can seek a charge back due to no service and unable to contact directly. read more

I have been using this florist for years to send arrangements to family in Texas...birthdays, anniversary, Mother's Day, Father's Day, you name it! Being in CA I don't get to see the arrangements but my family always gushes about how beautiful they are. Chris is incredible, humorous, patient and truly has an eye for creating beauty. Prices are reasonable and delivery is always prompt and courteous. I have nothing but good things to say and I must have sent 30 arrangements over the years...never a bad experience! read more

NEVER order from these knuckleheads. If you want your flowers delivered correctly and on time run from these fools. I ordered 30 roses to be delivered to my wife's office on our 30th wedding anniversary. They didn't arrive. I could get nobody to answer the phone to give me a status. I left a message and they never called back. The "check on an existing order" link on their website didn't work. They never emailed me any receipt or confirmation that the order was received or filled. Although I had given them my cell number and email address they never informed me that there might be a problem with the order. To add insult to injury, they delivered some flowers the next day and there were only 6 flowers - not 30. Trying to get this resolved with them now. It's not like I can make it up to my wife on our NEXT 30 year anniversary. When you have one shot to get it right do not rely on these jokers to perform. read more

I don't often take time for reviews, and I must say if I had read these 2 reviews i may not have called.But i tend to use Yelp for dining, so I was searching for a florist close to recipient's office. Not only was "chris"? understanding and receptive to my suggestions, called back and suggested an improvement to my order. Seriously, order with these people. The picture my sis sent of her arrangement and snack gift for bro and balloon clearly showed joy and success. If I can figure out how to attach a pic , I would. Thank you Backstage! read more