I'm a new patient at Willamette Dental Group in Eugene, and my experience has been amazing so far…read more My first appointment included an exam, X-rays, a treatment plan, and a cleaning all in one visit. The staff was very friendly, professional, and efficient, and everything moved quickly without feeling rushed. I was then scheduled promptly for five fillings. At that appointment, Dr. Khunger and her staff were incredibly kind, knowledgeable, and understanding of my dental anxiety. They offered different ways to help me feel more relaxed and made sure I was comfortable throughout the entire process. They explained every step they were doing and checked on me often during the procedure. When I finished, I was so happy that scheduling was able to get me back in just two days later for more fillings. I absolutely love this dental office. This has been, by far, the best experience I've ever had at the dentist. Not only does my dental work look great, but the overall experience has been top-tier. I highly recommend Dr. Khunger and her team!

in there for cavity repair while i was on the chair he offered a root canal and tooth broke i did…read morenot know i had insurance i found out three months after lapps . I didnt need it he wanted to do it . while my mouth was numb.and could not really speak

super friendly, and had concerns form my needs. eased my anxiety about the dentist and wasn't…read morejudge-full about my bad teeth. I would not hesitate to make him your dentist.

Always an outstanding experience! Their total remodel is finally complete and should honestly be…read morephotograghed in a magazine...stunning! My Hygienist Rachel was outstanding and gentle followed by an example by the Dentist Dr. Shawn Eckstrom. I have been coming here for over 21 yrs and I always recommend them.

Kind, compassionate & thorough…read more Dr Megan & assistant Ellie & hygenist Lauren are all excellent.

I was referred to this practice after I had surgery to place the locators so that my dentures would…read moreslip right in. And I didn't know that they would be slipping and sliding out while I was eating. After numerous trips to have them adjusted I gave up and went to someone else. He is taking his time and he said that my previous dentures had been done very poorly.DUH ! Another $5,500 but I won't be removing my teeth from my sandwich anymore. I'm being blamed for their errors, like I want to pay for this again ?

Amazing. The office is lovely and welcoming, the staff were fantastic and very genuine. This was a…read morefollow up after trying another dentist in Brookings, OR, who spent five minutes talking to me and then told me he needed to send me off to a specialist for a root canal. Turns out I didn't need a root canal, I needed my bite adjusted, which they did on the first visit. Dr Butler was great, very patient, explained what he saw on the Xray, talked over different things like do I grind my teeth (I don't think so), and eventually checked my bite. Which is where we found the issue. They took photos of the tooth and pulled them up on a screen, and talked through all of it clearly and without being condescending or dismissive. All equipment modern, up to date, chairs comfortable. Its a bit too cold, but I tend to expect that with dentists. I hate dentists. This one is not like the others. Highly recommend.

They are completely disorganized with their billing system. They tried to bill me twice for…read moresomething a year previously and when I asked for them to send our billing statements, they refused, and then later texted me dropping myself and my kids from their services. Very disappointing.

Great care, excellent service and very professional and competent staff! I would highly recommend…read moreDr. Matlock and staff! Teeth cleaning with Kayla is excellent and, as always, Dr. Matlock's assessment and advice is thorough, reasonable and cost effective. Any work performed by Dr. Matlock has been pain free and quality.

I had my teeth cleaned yesterday for the first time since covid. I have avoided coming to any…read moredentist because of a low pain threshold and severe anxiety. Reviews on Yelp described the staff here as kind, careful and professional and I completely agree. I have several upcoming appointments scheduled and am confident of receiving similar treatment. So glad to have found this dental office!

****FRAUD ALERT****…read more DO NOT USE THEM, I've never experienced worse service then i did here. They ask you to provide insurance info 3 days before visit or they will cancel. I sent mine, my daughter went in they tried to tell me every filling and root cancel she has ever had has failed and they need to redo all of it, phase 1 would be $8k, i said ok send me the breakdown, they did and we scheduled a few appointments, I was told my daughter needed a cleaning first they said they cleared the insurance it was 100% covered since she had one 7 months ago. They emailed me a breakdown of all the treatments which showed the cleaning was $0. I dropped my daughter off and once she was there they called demanding $140, i was confused and said its covered she said it wasn't so i said i have the email saying it is, she said oh i do see that and put me on hold and came back and said well the insurance doesn't cover this because she had it done 7 months ago so i need you to pay NOW. TOTAL bait and switch! I was fine to pay the $8K but I'm not paying a penny to a company who claims its free over and over then when they get you in the seat its oh we were wrong you owe now, not even a sorry! When i said i wasn't paying they stopped her exam in the middle of it and told her to go. I've never been so offended in my life! I've reported them for fraud!

Mr Dr John is really really MEAN. He has HIDDEN charge from my bill, at first my first examine…read morecould be free, I know it's impossible but he LIED, then he said would be 100 more, When I goto front desk, my bill is $200 more~!!! I discussed with him the bill and He looked unhappy and angry, it seemed to belittle his Dignity and Crown. He seems doesn't like me and in return I don't like to pay my balance first after it changed three times. DON'T COME HERE, NOT RECOMMEND. He abrupt, cut you off in mid-sentence, and just plain disrespectful. And also the chairs are pretty old and incompact, I am afraid to fall from chair. Btw, the ground is not so clean when I went there, waterlogging and I found a dead bug under the chair. NAUSEOUS. When I make a schedule, the telephone line is busy, always busy. And they couldn't explain details deeply and easily to let me understand.

I am very impressed with Gentle Dental at 440 Coburg Rd in Eugene, OR…read moreThe receptionist & x-ray employee were very professional & friendly. Dr. Ellis was excellent - very friendly, caring, & did a great exam - will most definitely will make this office my dental home.

Writing this review makes me sad because I have been a patient at Gentle Dental for nearly 15…read moreyears. Last year I went in for an exam but it had been a few years since my previous cleaning and my teeth were in rough shape. The dentist wanted to remove 7 of my teeth! I was shocked and declined the removal. Instead I sought out other alternatives. I had each quadrant of my mouth "scaled" - a deep cleaning procedure that I've had done before. Then I got a water pic and started to up my daily maintenance. When I went back for my 6 month exam this year I received high praise on how good my teeth were and nobody said a thing about those 7 teeth still needing to be removed. Thanks to MYSELF I managed to save and retain all of my teeth! Then, just recently I started experiencing some pain in my gums. It felt like one of my wisdom teeth was trying to grow sideways out of my gums. After a week it hadn't really gotten better so I scheduled a short appointment just to have it checked out. The hygienist took an x-ray and then the dentist came in. He took a quick look and told me that it's not infected, just a small cut in my gums most likely from eating something sharp. He said it's healing fine and I don't need antibiotics. He then shocked me when he said "I recommend removing the wisdom tooth." Then the next thing I knew he was numbing my gums and preparing a shot. That's when I freaked out!!! I was on my lunch break and told him I needed to get back to work. The hygienist said "oh that's fine, you can go back to work." These people clearly do not get to know their patients. First of all, I immediately started to sweat and shake and panic and felt light-headed. I had so many questions, and even if I did decide to have my tooth removed I would need anxiety medication beforehand, someone to accompany me AND to drive me home afterwards, pre-purchased foods at home to eat while my gums healed, and definitely time off from work! I'm also a smoker, so knowing that I wouldn't be able to smoke after having a tooth removed I would need to mentally prepare and plan ahead for that. These people are so quick to jump to "we need to remove your teeth!" Beware! They didn't give me any time to think, just react, and my reaction was to leave. Perhaps if they had sat down calmly and gave me some information to help me understand WHY they thought the tooth should come out then I could at least understand my options, but I was aghast when they didn't even give me any post-surgery instructions beforehand, what to expect, etc. They didn't even give me any time to register what was about to happen. If you have dental anxiety like I do I DO NOT recommend this place. I DO however recommend taking their advice with a grain of salt, stand up for yourself and don't let them pressure you into unnecessary tooth extractions!

This is hands down the BEST dental practice I have found. Everyone in the office has the same…read morepatient first philosophy They are kind, caring and work well as a team in the office. The care and follow up is thorough and you know what your care plan is ahead of time. The practice has a warm, attentive approach and a commitment to patient care. If you're looking for dental blends professionalism with genuine patient care. As a side note, I had to replace a crown recently and Ashley M was so knowledgeable and concerned she was getting the correct shade of tooth! In addition, the temporary crown fit perfectly, actually better than some of my permanent ones! Love the office staff!

Got taken care of fast and efficiently. Identified the problem accurately and had me in for a…read moreprocedure and taking care of the next day the speedy professionalism of upstairs and downstairs was fantastic. Definitely recommend and I'm definitely going back for more work when needed.