I called to ask about getting my tires replaced. They got me in the same day and the service was…read moredone quickly and professionally. They gave me the total cost up front and provided the best deal available.

I had a really bad experience at this tire shop and would not recommend them. They come across as…read morevery money hungry, not trustworthy, and honestly pretty shady. Right when you walk in, there is a huge sign offering a discount if you leave a five star review. That alone should tell you a lot. The reviews here do not feel legitimate. If you want the real story, read the lower rated reviews because they reflect my experience much more accurately. I came in just looking for tires, and the pricing was not transparent at all. They also advertise that they are cheaper than Costco, which is simply not true. That claim is misleading. You are much better off going to Costco where pricing is straightforward and you can trust what you are getting. Overall, I would not come back and definitely would not recommend this place to anyone.

Found a nail in my tire and patched it right up. Service was quick, friendly, and honest. Shout out…read moreto Jorge for welcoming my son and I warmly Highly recommend!!

I called Larry's at about 12PM on a Friday and asked if there was any chance they had time to fix a…read moreleaking tire. The kind person on the phone said to come in now, and so I got there by about 12:30PM and was out of there by about 1PM. It turned out my tire was destroyed and couldn't be reasonably patched and they were able to provide me a similar used replacement tire, all for a very reasonable cost. Highly recommend based on their friendliness, cost, speed, and availability.

I had such a great experience at Richmond Tire! I came in because I had a nail in my tire, and they…read moretook care of it quickly and professionally. I was honestly shocked when they only charged me $15 because they put so much time and effort into fixing it. I even tried to give them a tip because I really appreciated their work, but they kindly refused to take it. It's so refreshing to find a business that is honest, affordable, and genuinely cares about helping their customers instead of trying to sell you something you don't need. The staff were friendly and respectful, and I left feeling very grateful. I will definitely be coming back here for my future tire needs and highly recommend Richmond Tire to anyone looking for honest and reliable service!

Another great experience at Richmond Tire. Father and son duo are top tier. Went in on Saturday for…read morea slow leak in my front tire. Turns out I needed my fronts replaced. Jeff was able to get my tires ordered in less than 3 days even with the holidays coming up. Was able to go in and have them put on this morning with no wait at all!!! Their customer service is top notch. Quick and reliable! They stand behind their work and tires. Even tho they made fun of my speed racing lol. (Kidding). They have been around since I was driving my VW Beetle in early 2000s and I will continue to support their business. Richmond's finest. Their prices are very reasonable and competitive. Don't knock it til you try it. Trust me you won't be disappointed!!

I see this place got some tough reviews. I don't know if these folks were just swamped, so it was…read morerepresentative of those times or what, but I'm super happy with my experience. I went here because a friend recommended them to me, said they were nice and super helpful. I needed my flat tire fixed, within seconds they had identified the nail, and he asked me if we wanted to plug it. I was like yes please. The mechanic was done in less than ten minutes and I got charged fifteen bucks. I'm pretty confident I've paid an arm and a leg for having my flat tire fixed before, so I was really really happy at how quick and effortless it was. I didn't see any cars before me, so maybe that contributed to the speed, but it was genuinely less than ten minutes. You can't ask for more than that in my opinion, this will be my go-to recommendation for flat tires.

Got my WRX wheels and alignment done here and they took care of me. They had the wheels in stock,…read moremounted and balanced them right, and the alignment report was all in spec. Car drives straight now with no shake, even at freeway speed. I recommend this shop to anyone who wants their wheels and alignment done right. A++++

They just get things done. Got a flat? They'll replace it promptly…read more Need your brakes or rotors changed? They'll have it done in less than 30 minutes. No frills. Reasonable quotes. Prompt service.

I came in with a nail in my tire on a Sunday evening. I was helped right away and they additionally…read moredid an oil change. Thank you so much! I'll come again.

they keep the place super clean and everyone is super nice and welcoming especially since i was…read morealways looking for good service and never got it until now ! will be back!

Fair and honest diagnostic, everything explained thoroughly and they did not overcharge or try to…read moreupsell me in something I didn't need. Very professional and timely service!

I've been meaning to leave this review because the team at Big O Tires in Richmond has consistently…read moregone above and beyond. As a Branch Manager at First Alarm, we rely heavily on our fleet vehicles, so having a tire and automotive partner we can trust is critical. We switched to this Big O location after using another Big O for years, and the difference has been significant. The professionalism, quality of work, customer service, and responsiveness have all exceeded our expectations. What stands out most is the integrity of the management and staff. They've built a relationship with us based on honesty, transparency, and genuine customer care rather than simply trying to sell services. Whenever we've needed assistance, they've been available, accommodating, and committed to getting our vehicles back on the road as quickly as possible. As a company that also provides service in a different industry, we understand how important it is to build long-term relationships through trust, strong ethics, and consistently delivering on your word. This team embodies those values. A sincere salute to the management and the entire crew. Thank you for taking care of our fleet and making our jobs easier. We look forward to continuing our partnership for years to come. Highly recommended!

This is a great business and they are capable of solving issues, my experience I bought all four…read moretires for my wife's car and the next day one of them just let all air out while driving then I brought the car back, they make it seems like they don't like people bringing back something they already did, you don't feel the same attentions as the first day service, but yes, they did a good job replacing the broken tire with a brand new one, I expect to see the difference on the brand new tire than the rest, so because the service was not as a great I asked them to show me the bad tire that they removed, the guy went in there and find it that's good, but he is came out and just throw it in front of me on a bad mood I will say, I just say thank you I appreciate it and went to my car. Then I turned on my car and saw the TPMS light on my car but there's no way I'm going back in there. So I took a picture of my dashboard and then just left. I will rate you guys with two stars just because if you have done the job right, I didn't even have to come back, but I did and I had to take a day off work.

I found the New Owners C.J. & Will to be Pretty Honest !!!…read moreAbout a Month Ago a Dashlam plit up.on my 2006 Accord EX.... It said ' DRL ' - ' Daytime Running Lights ' ( somebody translated for me )....' !!!! C.J. kinda implied - Not an Important Fix, but I chose to Replace the Bulbs as I hate Dashlamps Staring me in the Face !!! Only - I didn't realize dat ' Disconnecting the Battery ' Restets all the Monitors, and that can affect ' Passing The SMOG TEST ' when it comes time !!! Have bought Tires and Brakes here before. They were Honest that my Rear Brake Pads still had 50 % left on them !!!!!! In my Experience they were Honest. If u like a ' New Tire Flat / Blowout Warranty ' - this may not be The Place. Mr. C.J. Singh was Honest they don't sell those !!!!! All in All they're Good to Work with !!!!!!

Do they serve Black people??? No really, I mean it do they? So I came here because it's down the…read morestreet from where I live, and I wanted a simple thing for to get air into my tire. However, I noticed that as the gentleman in front of me pulled in, they decided to close up all of their base. That was interesting, considering the fact that they were going to be closed in 32 minutes. They say they close at 7:00 and at 6:28 they were closing up for the day. It wasn't like they were servicing so many people, they weren't gonna have time to get to us, there was no when they're getting serviced. The red headed manager was talking to the person in the car in front of me and took a long time talking to it. I eventually noticed that he was signaling for me to drive around to the other side of him and that's when I noticed that the man he was talking to was black, like me. This guy pulled off, after being told that they were closed and that they couldn't get any tire service. I explained my situation and told him that I just wanted to get air for my tire. I bought my tires at their sister station and I tried to put air into my tire and it wouldn't take. This guy said that he couldn't service me because they were emptying the air tanks and that it would talk 1/2 hour or so to turn it on again. Are you kidding me??? So I had to drive two blocks home on a tire that was flat to my rim. But, I was very lucky because he told me to go to two other tire shops in the area, something I would not have had to do if they would not have closed 32 minutes before they advertised. This reminds me of the southern stories I've heard of when Black people are driving through the south and wanted to find a hotel. They pulled into a hotel where it said no vacancy, and once the person operating hotel saw they were black the no vacancy sign would light up , I see their "no vacancy" sign or their "I don't wanna serve Black people sign" and it is time for them to close! I also want them to know that I sent my money elsewhere because I want to work with people are willing to give tires, the Black people and that should not be hard. This is my second interaction like this where I felt like I was turned away. I love the idea of having a tire shop down the street to get service, however, I hate the fact that I go in and I'm treated like a second class citizen. Maybe they do this because they are under new management. Maybe they don't like money from black peoples in their neighborhood. But the next day I drove almost one mile away and got proper service. They found the hole and offered a new or used tire, as they should. Because they actually want to service their customers.

Great, honest people. I went in with for 1 tire replacement. They were thorough about solving the…read moreproblem and honest about the condition of my tires. Good morals, quality service, fair price.

Donny, your ego does not change the facts…read more When I called to let you know that my brakes were making a loud banging/scraping sound every time I braked, I was calm, respectful, and simply letting you know something was wrong after paying your shop to do my brakes and rotors. I was not yelling, cursing, or being disrespectful. Instead of handling it professionally, you personally cursed me out, called me a liar, told me I was no longer welcome there, and laughed while saying that if my brakes had been installed wrong, "I'd be dead." That is not funny. It is not reassuring. It is completely unacceptable from any business owner, especially when someone is calling about a serious safety issue. I then went to another professional brake shop for a second opinion, and they confirmed that the left rear caliper was missing a bracket bolt, and the bottom bolt was hand-tight/loose, which was causing the banging/popping sound when braking. So yes, there was a real issue, and I was absolutely right to call. I had been coming to this shop for three years with no issues, spending my money here and trusting you with my vehicle. That is what makes this even worse. The moment your shop made a dangerous mistake, instead of taking accountability, you chose arrogance, hostility, and intimidation. Honestly, I should have taken legal action. When a customer calls to report a serious brake issue after your shop performed the work, the response should never be insults, laughter, and banning them from the business. I called because something was wrong, not because I wanted an argument. It may be cheap. It may be convenient. But if something goes wrong and you speak up, be prepared for the owner to protect his ego instead of protecting his customers. You do not ever have to worry about getting my money again. I will never return, and I strongly caution anyone against trusting this shop with brake work or anything safety-related.

Thank you so much was a pleasure working with you, professional and quick nice people highly…read morerecommended to anyone in the area

Bad communication , Honestly they are really nice and respectful but I came in because both my…read morefront tires kept losing air. one of the guys gave me the amount that it should be around $60 to $70 for used tires. I know everything is expensive so I said yeah! and the second coworker came by and started doing the work and chatting of weather I just patch it up or change the tires, since I already had agreed to change them I just gave the okay for a second time to change the tires. 2 tires I needed changed... meaning $120 to $140 right?!! .... No I was wronged they charged me $370 and said that it was because they are new tires and they didn't have used.