they keep the place super clean and everyone is super nice and welcoming especially since i was always looking for good service and never got it until now ! will be back! read more

Fair and honest diagnostic, everything explained thoroughly and they did not overcharge or try to upsell me in something I didn't need. Very professional and timely service! read more

Not recommended at all. I brought my Toyota Highlander to this shop for an oil change and wheel alignment because we were traveling to Los Angeles the next day for a wedding. During the service, they contacted me and said that one of my tires had a nail on the sidewall and needed to be replaced because it could not be patched. I specifically asked if it was okay to replace only one tire, and I was told that it was fine. They replaced it with a similar Bridgestone tire because they did not have the exact same tire as the others. Unfortunately, the very next day, July 21, while we were driving south on I-5 toward Los Angeles, the newly installed tire blew out. Our vehicle suddenly veered to the right, and we were extremely frightened. Thankfully, we were able to safely bring the vehicle to a stop in the middle of the highway. We had our 5-year-old son with us, which made the situation even more terrifying. The CHP assisted us in getting a tow truck, and we waited approximately 45 minutes. We were eventually taken to the nearest tire shop that could help us in the Los Banos area. I also called the retail store where I purchased the tire to ask for assistance, but unfortunately, the response was very disappointing. Instead of helping us find an immediate solution, the person I spoke with became upset and repeatedly told me that there could be many reasons why the tire failed and that I should simply take it to the nearest Firestone. However, there was no nearby Firestone where we were stranded. At that point, my only concern was getting our vehicle safely repaired so we could continue to Fullerton for the wedding. When we reached Bruce's Tire & Auto Service, their mechanic inspected the vehicle and questioned why only one tire had been replaced, especially since the Highlander is an AWD vehicle. We were advised that the tires should be properly matched on an AWD vehicle because differences in tire size/wear can potentially affect the drivetrain. Ultimately, we had to replace all four tires before we could safely continue our trip. Because of this entire ordeal, we missed the wedding and did not arrive in Fullerton until around 8:30 PM. What should have been a routine oil change, alignment, and tire replacement turned into a stressful and frightening experience that put my family at risk, especially with our young child in the vehicle. I am extremely disappointed with the recommendation to replace only one tire and with the lack of assistance when the newly installed tire failed the very next day. I expected much better service and, most importantly, better attention to the safety of my vehicle and my family. Based on this experience, I cannot recommend this shop. read more

Not recommended. Whole shop is way too slow to service anything. 2 hours for a car inspection.

Big thank you to Greg, Peter, Omar, and Juan. The fellas here are always very helpful and accommodating. All my cars come here for tire service and alignment. Don't know about the other negative comments or reviews on here but my experience has always been great read more

I cam here because it was really close to my house to check on my 2021 RAV4 as the AC didn't blow out cool air but the fan was still working. After left my car there, an hour later they called and said the freon air was low and needed a recharge. Fine, I let them recharge the air which costed about $200. They confirmed that it was all the issue of the car and NO AC hoses were broken or leakage, if there was leakage, they shouldn't be able to recharge the air. So I came back and pick up the car, I asked again about the AC issue and they confirmed the same thing that it just needed a recharge. I took the car home, it was okay on the way back until the next morning when I run the car, AC was blowing hot air again. This time I decided to take it to an independent mechanic shop, just by opening the hood and used the headlight to examine the AC hoses, they already pointed out the leakage.. What on earth the certified AC tech at Firestone did not see it when the other could just spot it with their bare eyes. Not to mention, the mechanic didn't even run any machine or test yet. At that point, I know I couldn't trust the team at this location even though they did mention the guarantee for 12k miles/12 months but they already lost my trust. If you come for a quick oil/filter change, they may do the work, but that's all you can expect. read more

Wheel alignment. Took over 2 hours with appointment. No explanation for delay. No issues with alignment. Won't be back. read more

This a great place to get service. The staff's attentive and respectful. Recently I found it prudent to go see a movie while my car was being serviced. The movie theater and gym are about a mile from the facility. Win/win! read more

Juan provided excellent customer service, He went out his way to help me. Didn't have an appointment but he go me in and did the job. So grateful for him. You have great people working for the company . Forever thankful read more

Firestone Complete Auto Care - Tires Near Me - Richmond, California

Quality service is really poor, charging high labor cost with bad results. Took my car in for a power steering hose change ended up costing a power steering pump change and these problem still occurs. Found out they didn't do a power steering flush and add any fluid. It's not about the cost, the service is crap. read more

Yesterday I called the Richmond/Hilltop Firestone Store to verify receipt of the tires ordered. The person who answered the phone did not clearly identify themself and put me on hold to check if the tires were received. I was non hold long to take a shower and call the store on a different number so they could hear that I was still on hold from the previous call. I am furious and after this encounter I will no longer patronize Firestone Hilltop/Richmond. read more

My husband had a flat tire and pulled in asking if they had time to do a repair. He was told no they were booked up but didn't seem to be busy at all. How do you not help someone who has a flat tire! No customer service whatsoever and I asked if they had air and he reluctantly said yeah but then the guy who put air said oh looks like you could use a new tire! The tire was fine I just needed a new sensor. Stay away from this place! read more

I would like to thank u guys for fixing my car...esp Andy the mechanic for finding out what's wrong with my car a million thanks to you and to Peter too and of course to Greg who told me what the problem is and they fixed it ... you guys are so awesome and I would recommend u guys to all my friends here in San Pablo & Richmond if the best rate of giving a star is 5 I will give u guys 10 stars!!! I really appreciate of what you did THANK YOU VERY MUCH read more

scheduled an appointment at hilltop store. was told to come in at 9:00 tomorrow. arrived 8:30am and was told there are 3 cars before me. wait about 3 hours. there appointments are not reasonable. read more

I have lifetime alignment here Good service They always do a courtesy check and let you know what the car needs. Will buy tires from them next time read more

Worse service center ! Gregory was the rudest advisor ever encountered. Vehicle was not services wasted almost 3 hrs waiting! Do not recommend this Place! Disrespectful treatment to customer by Gregory, pointing his finger. Gregory you are a disgrace to all read more

I had my car tire changed. Then the next day the tire pressure signal (on the side I had tire changed) was on red light even though it didn't happen before. They told me the sensor was broken and it costs another $180 to fix that. I told them it was not broken before I had tire changed. But they still cannot give me a reasonable explain. I had to have it fixed and waited for almost 2 hour even though they told me it just takes 20 mins at the beginning. read more

I have been a happy customer for over three years. Took my vehicle in this week for a tire rotation, and the techs noticed an issue with one of my belts during the courtesy inspection. When I got to the shop, I asked if I could have a look as well and Peter gladly showed me exactly what the issue was so I could have a better understanding. Peter and Greg always go above and beyond, even when they are really busy. They are always kind and helpful! I always feel appreciated and valued as a customer. Great crew! read more

No need to make an appointment, or go there at all. I made an appointment for 3pm to replace two tires. I arrived 15 minutes early. They did not start working on my car until 430 and they did not finish until after 5. They did not give me an estimate of how long it would be. It doesn't seem like they care about prioritizing people who make appointments. Even some communication would have improved my rating. read more

I booked an appointment for a tire repair. When I got there was met with quick and friendly service. My car was done within 45min a little long, but not too bad. I really appreciated how quick they were able to handle it for me, because at the time I did have other things to do and need my tire fixed. I can't remember who exactly I talked to but once I gave him the keys they start working on it right then and there. Only problem I had was that they couldn't find my paperwork, even though I bought all my tires from the El Cerrito store and had a warranty. read more

For an hour long job we waited 4 hours. They could be honest about how long it would take.

Each and every time I come here it's always a smooth and seamless process. In fact I have to give a shout out to Felix and Juan for truly taking the time out to make sure our vehicles are certified before leaving the station. A piece of my dip stick had broken off and went down into the oil pan, the manager on duty was willing to Mark the car off as done without first making sure things were all good. It was these two gentlemen who were reluctant to let it go without first checking to see where that piece has went. read more

I highly recommend this Firestone location . I have been to others and this is by far the best. GREG is amaZing! And helped me in a bind with tires. He has helped me tremendously multiple times with my tires. I have been coming here for all my tire and car needs. The staff is always friendly and helpful. Thanks Greg for always being resourceful and quick to help me with my car. read more

Firestone Complete Auto Care - Tires Near Me - Richmond, California

I needed new tires and since this place is close to home I decided to bring my car here. I looked up the tires selections they had available ahead of time to ensure that I knew what to expect before I took my car in. I made an appointment online for a Saturday morning 8am slot. Interestingly, their service workers don't start working until 9am I was told. So if you're planning g to do some work done on your car here on a Saturday morning keep thst in mind. The front desk personnel was very friendly, I told him that I had looked up the prices online and I asked for a price match since wheel works (same company) actually quoted me lower prices online. He helped me with the price match and sent me my way. Unfortunately, they don't have drop off services so you either have to wait there for your car or find your own way home and back to get your car. Around 11am I got a phone call letting me know that my car was ready. The whole process was simple and I appreciate the price match so that I didn't have to haggle my way around getting good deals on tires. read more

16 hours, 2 days to remove a nail from tire and the attitude man The technician looked at my face and was laughing at me. Very unprofessional read more

Called ahead and they said there was no wait time for an oil change and tire rotation. Took an hour and a half. The location i normally go to would take less than an hour if there's no one ahead. read more

The cheap comes slow! Got my tire repaired here and while the cost was $35 and very inexpensive, it took the entire day for the repair. Even the guys at the front counter didn't exactly have a pep in their step. Best advice, call ahead or even schedule an appointment. If you live in the area and can walk home then, this place is perfect to wait for the repairs/new tires. If you don't live in the area, bring a good book, you can be there for a while. But again, I must say very cheap and the best quotes around. read more

Firestone...the only business that survived! I only gone to this location once...when JC Pennys was open. I had my wheel align at this location and they were done with 30 minutes. That has the be the fastest service that they done. Perhaps business that day wasn't busy as they expected. I will say that Firestone manage to survive without JC Pennys being open and now Sears and Macys out of business I don't know how they are going to survive. Come to Firestone if you are willing to wait for your car to being service. You're only best bet is to stay in the lobby and NOT go to Walmart. read more

Had a 12pm appointment but arrived earlier at 11:30am on a a Sunday . It is now 2:55pm and they still didn't pull my car in for an oil change and alignment check. I needed to be somewhere and it wasn't till I told them that when they suddenly told me the car keys were magically in their technician hand. If the service is going to be this slow why even open on a Sunday and why even make an appointment . Useless . I will take my patronage elsewhere . read more

I still go to this place bec. I have lifetime wheel alignment and free rotation. I had problem with my fuel gauge not going up. They diagnose it and gave me an estimate. It was $1900 lol. I google the parts and bought it from amazon for $50. Use youtube to see how they replace it and it was easy. And what do you know, it work. This location still didn't disappoint. Very consistent with their ratings. My advice is, use a coupon. Have them diagnosed your car if you can't troubleshoot it. You have to pay though. Then see if you can do it yourself. They used to have a good manager but left. Heard he got promoted. Just be careful and do your research before having your work on. If firestone manager wants to reach out be my guest. I will show you my receipt from amazon and the yt vid on how to do it. I still have the estimate work order. $1900 is just plain scammy. read more

So far, I have had good experience with Firestone tires. Their tires are usually reasonably priced, tread has lasted as expected, and they perform well - traction, handling, mileage, low noise. Their website has an efficient system for buying tires online - with total out-the-door price, and making an appointment online. And I've had good experience with the Hilltop Firestone location. They did a good job with front end alignment, good=tires wore evenly for 65k miles. I have some experience and knowledge with auto repair and have never gotten a bs answer or upsell there. (BTW, I would recommend all car owners spend some time researching their auto repair issues online and do simple maintenance/repairs on their own. It pays for itself, and helps make evaluations/yelp reviews more accurate, objective and useful.) Most recent visit, a technician gave me extra (not required) help with a part. While waiting I listened to the front desk person give a careful and accurate explanation to a person who called for brake advice/work. Plenty of free parking and large clean waiting room with a TV. read more

I've since discovered that my floor mats were stolen by an employee at this Firestone location, and not San Leandro Hyundai. Beware of 'wolves in sheep's clothing' at this place. SHAME ON YOU! Thank God for choices. read more

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From the managers on her words and I quote "I am working most of the time and that should tell you how busy we are" we've had our Audi with this place for over a year. oil change and routine maintenance ended with a broken water pump having to be replaced along with all these other belts that cost over $1000. We trusted them and for once I checked the oil and I found sutted black oil. One of the first things that came out of the managers mouth was well we can't be held responsible.. the maintenance of our car was in your hands and you're not responsible? We handed this place thousand of dollars to have to spend thousands more fixing what they didn't do to our car. I'd install a camera to make sure they do what they say they're going to do because simply they're another scam shop that prey on those who know nothing about cars. read more

Firestone Complete Auto Care - A couple of days after getting service - Tires Near Me - Richmond, California

I don't get how this place has a low rating. This is my go-to Firestone. I have driven past other Firestones with me car whining at me to get to this one. These guys are so nice and knowledgeable. They take great care of my car for reasonable pricing. They find me discounts I didn't know about. And they're funny. There is usually a long ass line because so people people come here. But that's not their fault. That's just because they're good. read more

I wouldn't even give this place a star. I'm not one to give a negative feedback. It's sad to say when you ask to have something serviced, just get turned away once I entered the door. Not even a suggestion, just "sorry sir. We can't help you, we are swamped" not even one technician on the floor working. How's that? Ridiculous, seen technicians on their phone instead. Sorry. Look else where, other shops in the area with better service and especially customer service. Sad to see a once good tire company go to down. read more

I have been with Firestone for more than 5 years. they they always service my cars, but, I realized from a mechanical failure , the oil was not changed in the last service, I don't know how many times they did it.Be careful. read more

Firestone Complete Auto Care - After 1,000 miles and they supposedly changed the oil. - Tires Near Me - Richmond, California

This time around, service great!!! Customer service is on point. Did a tire single tire change i bought for my sister. Ran into a nail. read more

Made an afternoon appointment for a simple tire patch job at Firestone in Richmond by the mall, but when I arrived I was told they would not be able to finish the job that same day and that there were 7 cars ahead of me. How are they unable to complete a job they were scheduled to do? The customer service is laughable. The employee at the counter was not courteous or helpful. Instead he kept reiterating that there were cars ahead of me and it would not get done today. Instead, he recommended another shop. If you need a quick tire patch I highly recommend Tires and Wheels World on San Pablo ave. read more

Brain the manager surprised me by having my car ready a lot quicker than I expected. Thank you Brain. read more

After an over due car wash my wheels revealed damage on all 4 around the lug nuts and random areas. I thought I could rub it off but they're actually deeper scratches and chips all around. It looks like it was caused by a tool they used. When I bring my car in for service I expect to receive my car back in the same or even better condition than when I brought it in. It's even more clear now they care nothing for your time or property. I am now updating my rating to 1 star until I receive action back from my email. read more

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