The staff has been kind and knowledgeable. I love the fact that they take the owners health into…read moreconsideration when covid or flu is high in the area. They are knowledgeable. They answer questions and are concerned about your fur baby (pet)!

One of the best places in the state of West Virginia for everyone to take you dogs…read more Over the years they have taken care of our babies are two beautiful golden retrievers we think the staff and everyone there. Five star operation won't find a better place to bring your dog cat bird etc.

We have brought our pets to Hillcrest twelve years now. Although not quite as good (in our…read moreopinion) at first we persisted and, well, they have really stepped up everything in the past several years-- client communication, front office staff and wait times, services offered, etc. The vets and techs are friendly and very knowledgable. And patient with our frightened fur-kids as well. A great facility. We have since moved 2 hours away and still use Hillcrest for routine appointments (Dr Adair is awesome!) and scheduled procedures.

Everyone is always so friendly and helpful! The doctors are always very thorough and take the time…read moreto explain everything. Love this place!

Went for a long time. Dogs acted terrified to enter the building. I should have listened to them…read more They never got used to it. Staff always unfriendly. Asked for tips prior to seeing the dogs. Last straw was my dogs ears glued and no communication as to what happened. I think they probably cut both ears. Will never go here again.

I wanted to try a new grooming place for my dog. They did a decent job on cutting his hair and…read moretrimming his nails. However, there are a few spots that had been missed resulting in a few patches of hair. When i first arrived, i was hit with an overwhelming smell of pee. This wasnt a big deal, because that is to be expected from a facility that tends to animals. I walked in and the 3 people standing behind the counter just looked at me. I was not greeted with welcoming faces. Just mad blank stares. After i has signed in, i had explained that my dog had anxiety towards other dogs ( they bring their personal pets to work). The lady was not very kind when i told her this, yet she did still accommodate me with my furbaby's needs. Overall, the service was ok. I just didn't feel like the workers were happy to be providing these services. Because of this, i do not think i will return.

Dogs love it! Woods & trails...Be Careful during hunting season ...otherwise great place to hike.read more

We recently boarded our two adult dogs here. We had never utilized a pet hotel in our many years of…read morehaving dogs, so we were a bit nervous. As soon as we met Sean, we knew that we could relax and totally trust him to take amazing care of our beloved animal companions. Sean is so warm, calm, helpful, conscientious, and compassionate towards animals. He went above and beyond to help our dogs feel at ease. He even took the initiative to do some training with them regarding one's food guarding issues. When we returned from our trip, Sean shared these training techniques with us, which was very helpful. He gave us an honest report on our dogs' time at the pet hotel, seeing our dogs in a really kind and optimistic light. In addition, the facility is clean and offers indoor/outdoor kennels. We requested that our dogs share a kennel. All animal guests also receive loving attention from Sean and daily, private time outside in a large, fenced area. The location is very tranquil. We will definitely board our dogs here again and highly recommend Bakers Ridge Pet Hotel to others.