I never wrote a review before and never felt the need to,
In the case of Balance Acupuncture and Dr Sonbol, It is imperative that I informed other patients of
her total lack of professionalism and the damaged she had caused me.
I have been in the care of Dr Sonbol since October 2015, as I suffered from serious injuries on my right leg after being assault.
Dr Sonbol was one of my caregivers until April 2016. She was made aware by my attorney that it was a works men comp case and she agreed to it.
She provided impeccable services at the beginning, but started to comment on how slow it was to get paid by the insurance company and how much of a problem it was for her.
I understand that she is running a small business and do not have help from a billing company or a
qualify medical assistant and that is her choice and never a patient problem.
Whatever administrative inconvenience she has to go through, it is in NO WAY acceptable for a Doctor to make a patient feel bad and make remarks of that sort, and NOT a patient concerns at any time.
I have enough to deal with, she had the choice to refuse taking the case when my attorney spoke with her before we started the treatment if paper work was an issue for her.
She asked me several times to pick up scripts from my main doctor who was slow returning her calls which again is highly unprofessional and irregular, and surely not my responsibility, making me feel guilty and bad, adding additional stress and pressure to my daily life.
I mentioned the conversations I have had with Dr Sonbol to my attorney who was surprised, and informed me that every one of my providers have been and continued to be paid after submitting their reports and proper paper work, she is the only one In this situation.
Lastly during the last few visits I could feel the lack of attention in her work and the detachment, spending less time with me applying only few needles here and there, and on my last visit I strongly felt her will for me to no longer be her patient and she demonstrated it in the most immature and totally unprofessional way.
As I was done with my "fast treatment", she lock herself in the bathroom as I could hear her on the phone avoiding me and the next appointment question that we have every week, and obviously not giving instruction to her "Office intern" who was rude as well.
It was so awful to be treated with such little respect to me and to her profession.
Making me feel undesirable and undeserving of treatment, she even did not had the honesty to speak to me whatever the situation was. Just dumped me in the rudest fashion, only to find out that she had not sent ONE report since February.
I am still in shock! I have never been treated that way by a health care provider ever!
It was like being assaulted all over again, only this time by someone I trusted and who suppose to help me with my pain.
I think as a doctor, she needs to rethink her vocation! read more