Today I had an urgent situation with my cat. My regular vet is closed on weekends, so I came here…read morebecause it's within walking distance, as I don't have a car. I arrived early and apologized for it when I came in--I would rather be early than late--but the receptionist seemed annoyed. I had previously explained that I didn't have my cat's records on hand, but that she has a history of chronic UTIs. I was told that without records, she would need a rabies vaccine, and I agreed to that without hesitation. The only documentation I was able to find between getting off work and going to the appointment was an email showing she was due for her vaccine about a month ago. I understand that this isn't official documentation, but they continued to emphasize that they needed her history. If she was going to get the shot regardless I don't understand why they had such an attitude about it. We were there for a completely unrelated emergency situation. The overall interaction came across as unfriendly and unwelcoming. In an already stressful situation, I did not feel confident or comfortable with the level of care or communication. Any business with reception knows they make or break your business. I have only seen the vet their once before. When my mom was alive she took her cat there. I don't even know why i tired because his medical advice for her cat at the time was terrible. She clearly has FHS and they had No idea!!!! I will not be returning

My experiences at this vet range between ok and great. No major complaints except the cost. This is…read morethe most expensive vet I've been to in the area and every time I go to settle the bill after an appointment I have a mini heart attack. Preparing myself in advance doesn't help as it always ends up being much higher.

They were excellent. My cat passed away due to heart failure …read more I needed a vet after 1 on Saturday and they were there for our cat and me. They were comforting and well trained for the moment. I strongly recommend them.

From arrival to departure, the entire staff provides a highly professional and welcoming…read moreenvironment. Excitement takes over the moment we pull up; my little boy actually leaps out of the car and races for the front door, eager for the warm attention he always receives. Dr. Katie and her staff are fantastic, maintaining high professional standards while working directly on the dog's level on the floor. Luca genuinely thinks it is playtime while Dr. Katie expertly examines him through interaction and play. Hearing from the staff that my pupper is such a good boy during treatments--and doesn't even blink at vaccinations--provides total peace of mind because it is clear he feels completely safe in their hands. Entrusting my little guy to their care is consistently an A+ experience.

It is with a heavy heart that I write about Dr. Douglass Hambright's retirement at the end of this…read moremonth. Over the course of my lifetime, spanning seven beloved dogs over the past 30 years, I struggled to find the perfect veterinarian--moving from practice to practice until, over 20 years ago, I was lucky that I found Dr. Hambright and his practice. Dr. Hambright has far exceeded every expectation I ever had for "the perfect veterinarian." His unparalleled knowledge and compassionate bedside manner have been a source of comfort and trust for both me and my pets. It is difficult to imagine finding another veterinarian who matches his expertise, earns my trust so completely, and whose practice embodies such excellence. While I wish Dr. Hambright a well-deserved and joyful retirement, his absence will be deeply felt by all who have had the privilege of knowing and relying on him. He is truly a gem in his field, and his friendly demeanor and exceptional care will be sorely missed. Thank you, Dr. Hambright, for over two decades of outstanding service and dedication. Your impact on the lives of so many--both human and canine--has been immeasurable. I am forever grateful. Enjoy your retirement with good fortune, happiness, and good health.

Very busy, difficult to get a timely appointment. While I have appreciated the veterinary service…read morethey provide, the wait time for an appointment is way too long.

I recently brought my dog in for a wellness visit as well as a biopsy for a cyst. The appointment…read morewent so smoothly; the front desk staff were really friendly and took me back right away, the tech (I wish I remembered his name!) and Dr. Weyhing were amazing with my dog and made her feel at ease. That would already give them 5 stars but in addition to all of this Dr. Weyhing called directly to let me know the results of the cyst which I thought was so kind he would take that extra time in his scheduale to do so. Highly recommend this facility and doctor :)

I'd advise going elsewhere. My sweet girl went in for a teeth cleaning and...never woke up. They…read morewere dodgy about why she died, saying she must have a heart murmur that was hard to detect. She was only seven and no prior vet mentioned a heart murmur but we were too shocked and broken to push further. We were put in a room at the front of the vet directly next to the waiting room with a window wide open to the front sidewalk. Perhaps it's just me but people saying goodby to their pets deserve some privacy. I don't want to worry that the people in the waiting room hear me and my partner fall apart as we grieve the loss of a family member. While I've only experienced one side, I'd say it's safe to say it's likely an awful experience for both parties. They may be smiley and cheerful on the surface but they are impersonal and money motivated when push comes to shove.

Great care and responsive service. Never feel rushed. They take the time to explain the situation…read moreand really get to know your pet.

I hate this place. I'm giving them one last chance to do right by my dog Gage. This is technically…read morethe 2nd bad review I've given this office and this time, I'm not taking it down until I'm completely satisfied that this office can do better. Every time I've needed something from this office, they've failed me. I've been using this vet for over a year and I *thought* Gage was covered for all his preventions. After 3 visits and nearly $2000 later I realize that--no, he wasn't. He wasn't covered for hook- or heartworms for that entire year. All because they didn't include that medication in his medication portal--even though we talked about it and I brought up his past preventions. I didn't notice this was an issue because the meds I *did* buy came with the logo of the one I apparently didn't and even the vets and doctors didn't catch it. Now my dog is in a revolving door of gastrointestinal issues and NONE of the medications this vet has prescribed seem to work. Not only this, but every time I come into this office they try to upsell me on something I've never asked for, things I've never heard of, supplements I don't need, etc. Before ever getting the meds I asked for, this vet tried to get me to pay for 2 different supplements that I've never heard of. Big surprise, on a recent trip, I forgot to bring those supplements but did bring the arthritis meds and lo and behold, the meds work and the supplements weren't necessary. Just several hundred dollars down the drain. This office literally has ONE LAST CHANCE to not completely let me down. If I don't leave my next visit 100% happy and with a noticeably healthier dog, I'm changing vets, and might even consider a lawsuit. Seriously, how do you leave my dog UNPROTECTED FROM PARASITES FOR A FULL YEAR while charging me thousands!!?

It's been three years since they killed my dog. She was sick, but if you could have orchestrated a…read moremore uncaring death I don't know how. Taylor was consumed with her sick mother. The locum (sorry, substitute vet) was self centered and, frankly, incredibly self centered. Having told us our dog was deathly ill, she seemed confused that we wouldn't kill our dog immediately so that she could make a social engagement that she told us was important to her. Great bedside manner. When we said no death going on until our kid came over to say goodbye, dr dipshit was even madder. When my kid got there and we were resigned to the impending execution of our dog, it turned out it wasn't going to be dignified. Because dr dipshit's mastiff was in the back room where euthanasia is normally conducted, Our dog had to die on the floor of the exam room. I can't forgive Taylor for hiring dr dipshit. Just remember this .

When your pet is not feeling well, then you are going to worry. Poor Hermoine, had been sick over…read morethe weekend. On Monday, I called and asked for an appointment. Having a veterinarian you can trust makes you feel safe. Unfortunately, my trusted veterinarian, Dr. Taylor, didn't have any openings. So, I tried a new doctor. Dr. Austin was very nice. She examined Hermoine and decided that Hermoine needed iv fluids and a shot. She was very gentle with Hermoine. A dog iv bag looks just like the iv bag in the hospital for humans. I am not sure who was more scared, me or Hermoine. But, she was so good. Dr. Austin told me what to expect after the shot and what to look for. I think she did a great job. Hermoine is looking better and feeling more like herself. Thanks to all of the staff at Canal Clinic and especially, Dr. Austin.

Took my Dog Bullet in , and the staff was amazing especially Riley,Bullet got his rabies shot and…read moreworm shots , definitely coming ba

If you're considering Bradley Hills Animal Hospital, be aware that Dr. Weiss has retired and sold…read morethe practice to Dr. Ressler. The awards and community accolades displayed in the office reflect Dr. Weiss' tenure, not Dr. Ressler's. We learned about the change only when we brought our cats in for a routine well visit. During the exam, Dr. Ressler was unable to calm one of our cats enough to perform a physical examination, but we were still charged the full visit fee and told, "you paid for my visual exam." We were also uncomfortable with repeated negative comments about the former owner. After one of our cats became ill following a vaccination using a different product than the one previously administered, we returned to the practice for care. Our subsequent discussion about the charges and treatment left us dissatisfied with the communication, pricing, and professionalism. When I raised concerns about what I considered an unfair charge, I found Dr. Ressler's response unreasonable and unprofessional. Based on our experience, we will not be returning and cannot recommend this practice.

We couldn't be happier with the fine people at Liberty Falls. We adopted Roscoe from a rescue a…read morelitttle over ayear ago. We first took him to a vet in Arlington that my family had used for decades. It turned out that Roscoe was terrified of veterinarians. A neighbor suggested that they use Liberty Falls. They have an all-female staff and since Roscoe seems to get along with woman than men we gave them a try. Dr. Geldon is just amazing. Not only is she an incredible vet, she is also so kind and so willing to listen and give us advice as we navigate the worled that is a new shelter dog. Our first visit there she examined Roscoe and then we got him off the table. We had Roscoe on one side of the room and she sat down on the floor on the other side of the room and answered all of our questions as she slowly tossed treats across the room to Roscoe. She has helped us with extensive dental work that was needed and always returns our calls if we leave questions during the day with her staff. The staff also deserves a round of applause as well. Recomended highly! Rob, Anne and Roscoe

We recently adopted a new puppy from a pet rescue. We looked around for a veterinary clinic near to…read moreour home and Liberty Falls was highly recommended by our friends and neighbors. We were able to get an appointment soon which was good. The staff was also efficient in sending over new client forms, etc. They are located very conveniently on Falls Road and have plenty of parking available. For the appointment, we took our pet to the clinic and were met by a tech at the entrance. She took preliminary information for us and took the pet inside - not human visitors allowed at the moment. The doctor called us a few minutes later and gave us a detailed account of the visit. She also made recommendations for future care and vaccination schedules. She patiently answered all my questions - and I had a few! Our pet looked happy after his visit and we had a good experience sending him there. Definitely a good veterinary practice to consider if this location works for you.