I was on a job from out of state and had an emergency that needed to be taken care of immediately! I called several locksmiths and Ballard were the only ones who responded in a timely manner and understood the urgency of the problem. If you ever need a locksmith make sure you contact these guys first! read more

Were very accommodating with my schedule, were super nice on the phone, and Andy the locksmith was great!

I needed the locks rekeyed at our house urgently and reached out to Ballard lock and Key in the afternoon. They were able to squeeze me in late in the day and the locksmith, Andy, even fixed the striker on my front door, which didn't line up properly. Then the next day I realized I missed and door and he came right back and rekeyed it to match as part of the initial charge. They were responsive, professional, and kind! read more

These guys are the best! Bob came to help me with a lock-out after hours. There are a lot of lockpick businesses that will screw you over, I'm grateful for Ballard Lock & Key for being honest, flexible and fast! read more

Would definitely recommend. I needed the locks changed on a Sunday. Called and set an appointment with Bob. He was friendly, worked fast and the price was very reasonable. read more

These guys are the BEST! (and I rarely write reviews) I called yesterday around 5 to resolve a problerm with a door lock that has no key for it. They were at the house within one hour, did the work very well and even made THREE spare keys for me for free! Eric, who did the work, was a plearsure to have in my home: easy, honest, friendly, and very good at his job. I recommend these guy for any locksmith work - I wish they provided other services so I could call them for everything. read more

I like my locksmiths just like I like my... pizza. Which is to say I like 'em quick, easy and cheap. I needed two more sets of a set of keys. I rolled up around 1:30pm on a Tuesday afternoon and strolled on in. I was greeted instantly and had an employee directed over to help me out. I told him what I was there for and about 2 minutes later I had two sets of shiny new keys. I paid 'em and went home to try my new keys. All four of the keys worked (this has not been the case for me in the past with keys from elsewhere) and I was in business. There isn't a lot of fluff here. You need keys? Come here and be on your way in minutes with keys that work for a fair price. If you want balloons and cake just for walking through the door I suggest you go to Chuck E Cheese and crash a 5 year old's birthday party... and if you're going to be a jerk you may as well steal their toys too. Ballard Lock & Key will give you courteous and efficient service which is all I ask of this sort of business. I'm a fan. read more

After reading other reviews, thought I'd give Ballard Lock and Key a call. Locked myself out, Bob came within 30 minutes of calling. Was friendly, super quick, and his rates were very reasonable compared to others I have called. Came on a Sunday at 1030am, on daylight savings, when he could've been sleeping in an extra hour! If you're reading this review, you don't need to look anywhere else further. Just give him a call. NOW!! read more

I got locked out of my apartment at 3:35AM with my dog on Christmas Day (today). I was able to crash at a friend's place for a few hours during the night but still had no way back in. I called a few locksmiths and they all wanted to charge me an arm and a leg. Bob from Ballard Lock & Key actually called me back and offered to swing by and unlock me at no charge since it was Christmas! I can't praise this guy enough. He was responsive, quick and wouldn't even accept the little cash that I did have in my wallet. This is what customer service should be like. If I ever need the service of a locksmith in the future, I will be turning to Ballard Lock & Key. You should too. Thanks again, Bob! read more

I'm kind of annoyed at Ballard Lock & Key. I called at 8am and the rep said that no one would be able to get to me before 10am. This is not "fast, 24 hour service", especially considering that I live a mile away from them. I'm sure that if you could get them to come out, they would be unicorns and rainbows, but I don't think that they should only have one person on staff and advertise their service as 24 hours. read more

GREAT customer service! They did a house call for us on the weekend, rekeyed 7 locks on our new home quickly and efficiently and also keyed a few padlocks to our desired key for us! Ballard Lock and Key was fantastic and I will certainly use them again for any rekeying/lockout jobs. I strongly recommend. read more

Wow... My wife thought I had the keys, I thought she did; doors all locked, keys inside the house, no spare, kids waiting in the car to go to soccer. Everyone was mad at me. I called Ballard Lock and key. He was at our house in 15 min, we were in our way in 15 1/2 minutes. They weren't mad at me anymore. Professional, clean, courteous, over-the-top helpful. Thanks Ballard Lock and Key. read more

We decided to get our doors re-keyed due to some security concerns. Also, one of our door handles was not working properly. Ballard Lock & Key came out the same day, fixed the broken handle, and replaced our locks. The price was reasonable and the technician was great! read more

I called these guys because of the great Yelp reviews. I am so disappointed. I swore the guy on the phone said $35 to come out and $15 to unlock it. Apparently I misheard him. $35 to come out, $150 to unlock my door. and the 20 minutes was actually 45 minutes... It probably would have been cheaper/quicker to just break a window... so sucks. read more

Came out same-day, replaced a lock that was ruined by another company. The job was done right the first time, no hassles and actually was less expensive than quoted! read more

They were incredibly responsive and replaced the cylinders for 6 locks with about 20-30 minutes. Plus, the person who did the work was very friendly and professional. I'd use them again. read more

Got home from kickboxing around 9:30 pm and locked myself out while taking out the compost. Still soaked in sweat from the gym, no phone, everything inside. My neighbor let me use her phone to call our landlord, but our landlord must have been asleep because it went to voicemail. Out comes the Yelp app and in goes a search for locksmiths. "Ballard Lock&Key? They have 5 stars. That's pretty great AND I just finished reading a wonderful set of graphic novels called Locke &Key, surely this complete coincidence means something?" It didn't, but I called Ballard Lock&key anyway. So, so, so glad I went for it! Bob answered the phone *right* away and though he was already on another rescue mission for someone else in a land far, far away, he said he could come out here afterwards. He arrived before the estimated time and got me back indoors. He also threw in some copies of my key in case I wanted to give a spare to my neighbor! The service was excellent and I will gladly call again should I ever neglect to bring my brain with me when I head outdoors. Thank you, Bob. You are the best and I hope your cat is doing OK! read more

Prompt, courteous, and expert. After poor experiences with other locksmiths, these guys were lifesavers.

I was thrilled with the integrity and good attitude that I experienced today. I called last night to see if the lock that had broken could be fixed. I was told to bring it in and if they could fix it, they would. $15 repair and it works better than ever! While I was in the shop, they received a call from someone on Capital Hill and let them know that it would be less expensive for them to call a locksmith who was closer to them. I was impressed and enjoyed my visit with these capable and honorable people. read more

Having to call a locksmith at 9pm on a Saturday night is not my idea of a great thing to do, but I'm glad I called Ballard Lock & Key. I felt a bit guilty because I caught the owner while he was eating dinner! He said, "No problem, I'll be right over." Whew. If you mapquest Ballard Lock & Key to my home it'll take 22 minutes, Bob arrived in 30. Considering I knew he was finishing dinner, he made excellent time. In less than 2 minutes the door was open. We had a wonderful discussion of the merits of high tech security locks on a glass front door (not a great idea and a waste of money), and the local crime rate. He made sure the house was safe and checked the lock to make sure it was working properly with my key. Hard working, reliable and a life saver - Ballard Lock & Key! read more

After a failed DIY deadbolt change on the front door (and then panicking and searching yelp for a quick fix), Ballard Lock and Key not only came to the rescue but saved me the hassle of switching over the other 6 locks and knobs I had purchased - all in 30 minutes. Eric, the locksmith, was very professional and fast. The customer service on the phone was also fantastic! In all, from phone call to service completion, it all took just over an hour. I will definitely use them again! read more

I love my Ballard businesses and you should too. I wanted to rekey my house locks and never having done that before, was sure I was in for a whole involved process. I couldn't have been further from the truth with Ballard Lock & Key. I called the shop this morning around 10AM and by 11:30, I had three new locks! The price was reasonable and the service was top notch. It was that easy. I hope I'm never locked out of anything but if I am, I know I can count on Ballard Lock & Key. Thank you! read more

Very punctual, quick and great work. Highly recommended.....!!!

Someone vandalized my lock at my business on a Friday night and I had a class to teach Saturday morning and couldn't get into my business-yikes. Called Ballard Lock & Key early Saturday morning and they came right over to help. Great customer service, prompt, kind, helpful, professional, reasonable. Thanks for making my day run more smoothly! Will use them again for any of my lock needs. read more

The best. I'm a little late getting to this, but these guys saved my Christmas. 'nough said!

Amazing service! I called Ballard Lock & Key an hour ago to replace a lock in my home. Eric said they could be here in 45 mins (showed up ahead of schedule) and completed the replacement in less than 15 minutes. An hour ago, I was in need and they quickly they came in and did an amazing job! Couldn't be happier! read more

A really nice gentleman changed all of the locks on our house quickly and efficiently.

Definitely recommend these guys! My key broke off in my front door, so I needed it removed and a copy of the spare key. They were friendly on the phone, came right over, and even though my lock isn't standard, they had it fixed in no time! And the best part was that it was less than their over the phone estimate. Friendly, professional...highly recommended! read more

This is probably the most outstanding customer service experience I have ever received. A neighbor locked herself out of her apartment and they were over here within minutes. Not only did Bob unlock her door, he also made her several keys and made sure everything worked again before he left. This is really the kind of business our parents told us about when they grew up. Efficient, fast, professional (funny) and very thorough. I recommend them highly. read more

I was stuck with an urgent issue Monday morning. I had called Ballard Lock and Key and it went to a message. I had not left a message since I didn't have time to wait for someone to get back to me. Instead I found another company that answered their phone. It was not a pleasant phone call or experience. A little while later, I got a call from Bob at Ballard Lock and Key to see if I still needed help. I was already impressed that he called back even though I didn't leave a message. We got to talking and he gave me some very vital and important information about the other company I was about to work with. Bob seemed very trustworthy and I felt comfortable believing what he was telling me, which wasn't good news to hear. At this point I needed new locks on a condo and I needed it done in a hour to let people come in to work on it. Bob had said that if I was able to cancel the other company he could help me out and gave me a price then and could meet my timing. Bob got to my condo and worked with my mother who was there to help and my mom said he was very nice and helpful and quick. The contact that I had with Bob was amazing and I felt very confident and at ease since I could not be there in person to deal with. Everyone should use this company, the quality of service and work was better than great!! I would use them every time! read more

Super helpful and efficient! On Fourth of July our Ulock key broke off in the lock meaning our bikes were stuck locked to the bike rack. We were concerned that we wouldn't be able to find a place open since it was 5pm on a holiday but within 10 minutes of calling Ballard Lock & Key our bike lock was sawed off and we were ready to go. So thankful they came to our rescue and can't recommend Ballard L & K enough!!! read more

Great Service!, I got locked out an hour away from home and they showed up in a matter of less then 10 minutes,Reliable service, Super friendly, and very very quick service , I recommended Ballard Lock and Key 100%! Myke Singleton read more

Love this "mom & pop" business. I love their model of customer service. Can I get a hip hip hurrah??!!!

Just moved into our new home and needed to change the locks....and wanted to add a deadbolt for extra safety. We called Ballard Lock and Key after reading reviews and they said they could come out whenever we needed...even the same day! We ended up getting all the doors rekeyed and 2 deadbolts put in for a fair price in a couple hours. The work was done quickly and efficiently and now we have all the locks we could ever need. Highly recommended. read more

I needed my locks changed, and they responded quickly to my needs. They gave me a heads up on my cell when they would be in the area so I was able to take off work for an hour and get my business done. The price is similar to that of competitors, so they are very fair and their service is A+. read more

I own a local company that bends over backwards to provide the best quality products and service to every one of our clients. Because of the nature of our business, we are continuously asked if we could also recommend a great locksmith. We have been recommending Ballard Lock & Key without hesitation and he has represented our suggestions brilliantly each and every time. We are very familiar with customer praise for our own work so I can't tell you how happy I am to have found a company, that always brings added value to the people that honor us with their trust and business. Thank You BL&K!!! read more

Can I do more than 5 stars because the service I got was so over-the-top good? Seriously, I have driven by the shop countless times but the hours are by appointment only. But I read a few RAVE reviews and thought, "OK, just call and make an appointment. What can it hurt? I have already wasted two trips to mega stores to get one good key out of 7!" So I called... And they said how fast can you be at the end of your street? In less than 5 minutes their van was pulling away and I had three keys that worked perfectly. AND I was charged such a ridiculously low price that I feel like I need to run down to the closest charity and make a donation - pay it forward, right? read more

Our home was broken into and burglarized on a Friday. We called Ballard Lock and Key after 6pm and Bob picked up right away and jumped in his van and headed to our neighborhood immediately. It was like sending up the bat signal! The entire experience was great. Our door frame was badly damaged and our crooked old house did not make for an easy job lining up the new locks, but Bob stayed with it, made our door secure and even fixed some of the damage to the frame. He was also kind to our curious 3 year old who insisted on staring at him almost the entire time. Having a great experience is always important, but especially on upsetting days like this. Class act! read more

I locked my keys in my car one cold winter night and thought about breaking my window out but called Bob instead. He came out to my car in the stadium district late (really late ) on a Friday night in January, was there within 20 minutes and had the job done in another 10. Great service ( and cheaper than breaking out a window ). read more

Wish there was a higher rating available. This company is a gem.... honest, prompt and professional. When using a locksmith you are usually in a stressed state but the gentleman (whose name I never got) calmed me down and did the job with the minimum amount of fuss and at a very, very reasonable rate considering that it was way past normal business hours. Don't bother continue to research locksmiths - just use them.... you won't regret it. And to the slender, patient gentleman locksmith who rescued me from a cold night - quadruple thank you. read more