WOW! Gorgeous arrangement! I have already recommended this florist and would use again.read more

I called Flower Bowl today to inquire about a floral style that has become popular online, often…read morereferred to as "farm girl flowers." I understand that not every florist may be familiar with that term, and I would have been perfectly happy to explain what I meant. What disappointed me was the customer service I received. Instead of professionally asking for clarification, the employee seemed to mock my question and made me feel uncomfortable for simply asking about a flower style. She kept asking if I went on their website to check out their flowers. When I told her I did and didn't see the style I wanted. She automatically turned me away saying "okay, I don't know what you're talking about, this is flower bowl not farm girl flowers!." I can sense frustration, and attitude. Which led me ending our conversation. The conversation felt dismissive and unprofessional from the start. The interaction ended with her saying, "Okay, you weirdo, my dear," while laughing before hanging up. Whether it was intended as a joke or not, I found it inappropriate and unprofessional to speak to a potential customer that way. As someone who was genuinely interested in placing an order, I expected a polite explanation or follow-up questions about the style I was looking for. Instead, I was left feeling embarrassed and unwelcome. Customer service should make customers feel comfortable asking questions, not mocked for them. Unfortunately, because of this experience, I will be taking my business elsewhere.

Beautiful birthday flowers ... delivered a day late. When my relatives asked if I liked the…read moreflowers, I had to reply, "What flowers?" Delivery had been promised so it meant a hassle for relatives living 1,800 miles away. Jory's is closed on Mondays. Maybe that was the hang-up, but delivery had been promised. When they finally arrived, I was greeted with a "Sorry." The flowers were beautiful and so was the amber tone mosaic vase. (I am still enjoying the vase now filled with some dried fall flowers.) But here is where things get a bit strange. When I was rinsing out the vase, I noticed two stickers on the bottom. One said Mervyn's $39.99 and the other said Goodwill $8.99. Mervyn's closed many years ago so today's retail value of the vase would be much more. Who knows how it ended up at Goodwill and then made its way to Jory's. I don't have an issue with recycling from thrift stores. I do it myself. What was very odd to me was Jory's did not take a minute or two to remove the stickers. Very tacky. This would have been a five-star review if the flowers had arrived on time and in a vase that did not show its thrift store origins.

This is the florist to call if you're in Clayton or even greater Concord! Angie helped me even…read morethough my order was same day & last minute. I appreciate the focus on quality & customer service. My wife was very happy w the arrangement.

Excellent service. Called for a rush order for a birthday thinking that all was lost. She was…read moreable to provide me with my wife's favorite flowers that were delivered the next morning. Recommended for all events and definitely will use again.

I called this "business" earlier in the week to order a dozen roses to be delivered on Valentine's…read moreDay. Pretty simple right? My order was taken & I clearly provided the information for delivery (my cc was promptly charged even tho the person taking my order didn't know the exact fee... for a dozen roses...). The destination is a 5 min. drive from the recipient. This costs $140; that's fine. It's important to me that the flowers get where they're supposed to go, WHEN they're supposed to go. That's the whole reason I'm calling a professional florist. They deliver the flowers a day early, seemingly for no good reason. When I realize this, I immediately call to explain what's happened. I could have bought beautiful roses from anywhere else for much less & taken them myself... the TIMING is important in the florist business (I assume?). I calmly ask to speak w the mgr. & I receive pushback. The lady who answers the phn doesn't want to track down the mgr.; I can just tell her about my issue. So I clearly explain what is wrong & (when asked what should be done) that I expect a partial refund or some form of compensation for my $140 dozen roses delivered a day early before Valentine's Day. Ppl make mistakes... but... The sole reason I'm even leaving this review is bc of the lackadaisical, almost resentful tone & attitude of the lady who fielded my call. She is the opposite of what a business owner or founder would want for customer service. If timing is important to you when you order flowers, you might want to avoid this business. That would merit a 3 star review. If customer service is important you, def. avoid this place. This is a 1 star review primarily for the tone-deaf reply I rec'd when I initially expressed my dismay: "well... you know, mistakes happen, & I mean, they were delivered."

I sent a Thanksgiving cornucopia table arrangement to my dear friends who had just moved into their…read morenew house. Wanted it to be special since it was their 1st TG there, (after living in an apartment whilst conducting a multiple year home & job search). The guests included their ~100 year old parents, married for 75years and his brother, his only sibling. Such a lovely, beautiful, and kind family. At 100, more family holidays are behind you than in future, so really wanted to send something special to them. (see below) My friend had just barely finished unpacking everything from storage and getting the house prepared for her guests. She arrived home later than planned from too many errands in a new area & grocery shopping. When she saw the arrangement on her doorstep, she said she brokedown crying bc it was so beautiful and it would make the table so special & beautiful. Mind you I had only ordered it a few days prior bc It took awhile to find what I was specifically looking for, a centerpiece arrangement that would be in a cornucopia basket. It was a thing growing up in the 70's, our Mom's had this type of basket that was put on the table every Thanksgiving yet somehow times change, and many moves later no basket. They now had one again, and said it brought back all the good memories from many childhood family Thanksgivings. I enthusiastically recommend you use this business, the Flowers are truly Amazing, great service, and brought true joy to the recipients!

Sonia truly lives up to the name of her business! I worked with Sonia for flowers for a funeral…read more Throughout the entire process, the communication was timely, thorough, and very professional. We discussed ideas, she shared several examples to work with, then consulted with me about what would look best - offering advice based on her years of experience. But it didn't stop there! The funeral home suggested that they'd deliver the flower to the cemetery, but Sonia wanted to ensure they arrived in perfect shape. She coordinated all of the logistics, then even texted me the morning of the funeral to let me know she was en route to deliver them, finally ended with photos once on site. Who does that?! Only someone as amazing as Sonia! The flowers were not only beautiful, but also well priced. Thank you for everything, Sonia!

Randy is the best, local small business owner please…read morecontact directly if possible don't use massive online company that takes a cut. Also you get to select what you want not a picture online. Drop into the spot and pick out of the fridge. We call in to see what is fresh and beautiful, then they out something together. Always turns out fantastic and great price

I found Countrywood Florist on Yelp. I needed to order an arrangement for a friend who lived far…read morefrom me. I called the flower shop directly and Dena answered the phone. She was super friendly, knowledgeable, responsive and asked many questions to make sure she understood exactly what I wanted the floral arrangement to be. Service was top notch! The floral arrangement was delivered quickly too! She kept me updated through texting which was super easy. She even sent a picture and a video of the arrangement that was sent! The flowers were fresh and gorgeous! Thank you!

I ordered flowers for my daughter's birthday day. Today I called to find out what time they would…read morebe delivered. I spoke with a customer service person who could tell me nothing. I asked to speak to the florist or the manager and was told they aren't allowed to give out that information. I have never worked with a business who had such a barrier to customer service!!! I highly recommend using any other florist but flowers by Nora!

Over priced and the arrangements 2/2 were smaller in appearance that the advertised photo…read moreregardless of the level order. I get the story of flower sizes vary but sometimes it's significant vs just noticeable. Last funeral- delivery was late and barely made it in time due to "traffic" they are 2 lights down the road. Got a smaller bouquet of yellow roses at Safeway that looked in better shape to take for the memorial vase we were headed up to rather than a last min additional bouquet from this business. This funeral's flowers were ready and kept refrigerated by them for us but the lollies and roses were already tinged with some browning on the edges.

We're so grateful we chose Montse for our wedding florals! She helped us figure out a vision that…read morefelt exactly right for us which was timeless, romantic, classic, and very natural. The flowers were beautiful, and many of our guests commented on them! She also added a few last-minute arrangements when we realized we needed them, and she made the whole process seamless. Her communication and flexibility were really appreciated. Montse is warm, easy to talk to, and it shows how much she cares about what she does and who she's doing it for. We're really thankful for everything she did and would happily recommend her!

I was looking for a flower delivery for my mother for Mother's Day and had a difficult time finding…read morea local company with an online presence - enter in Bloomsbay. A quick call later and I'd set up a delivery for the Saturday before - I emailed over the details, name, address, card message, and we were all set. The delivery was spot on and the arrangement was gorgeous with quite a few different flowers. My mother loved it. All in all, I would absolutely use Bloomsbay again!

The first wedding anniversary is "paper" and my husband had a brilliant idea of searching out a…read morebouquet of flowers made of paper. He managed to find Petal Adore in Concord. He said he let her know my favorite flowers are stargazer lilies and asked for a mix of stargazer lilies and roses incorporating our wedding colors of burgundy and silver. She did a wonderful job. I thought they were real at first and couldn't figure out how he'd snuck another bouquet of flowers in. Every guest we have, stares at them for some time before finally asking if they're real. They are just beautiful and we know we'll continue to enjoy them for a long, time. Thank you so much! They're just beautiful!

From the owner: Our business specializes in Paper Flower DIY Kits, Paper Flower event rentals, and custom Paper…read moreFloral orders. Paper flowers are the perfect way to enjoy the beauty of flowers without the hassle of wilting, water, or seasonal availability. Our DIY kits are perfect for the crafty person, or to give as a gift, and our rental rates are typically more economical than purchasing flowers.

This place is outstanding!! Amazing flowers that last for the longest time and still looking fresh!…read more They're very reasonably priced for an excellent service. Jose and Julia will accommodate every request with lovely attitude. I can't recommend them highly enough!! Absolutely exemplary!! Get your beautiful flowers here!!!

Debs is amazing! They helped me right away when I went in for a last-minute bouquet. I gave them my…read moreprice point and color preference, and they made me a gorgeous, high quality bouquet in only 10 minutes! I have only ever had positive experiences with them!

My stepdad had just passed away, I live in Hawaii and was looking for a local florist rather than…read more1-800 flowers, or Safeway. I can't thank Gary enough! He is such a sweetheart and took care of my order outside of business hours and delivered the most beautiful arrangement I have ever seen! He was such a pleasure to work with, he asked if I had anything in mind - I just mentioned some of mine and my Mother's favorite flowers and he had them all and much more! He worked his magic and did not disappoint. Thank you Gary for being so kind and doing what you love! It shows! I will be a loyal customer moving forward.

Great communication! Delivery is always perfect and my chosen Mom loved her flowers as she…read moredeserves the best. Very pleased and I will continue to use Gary Alperti Florals every time I order for her.