Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

My partner and I had the best anniversary weekend at Monarch! We booked a King Spa Suite which came…read morewith a large jetted tub overlooking the mountains. We are both short ('5, "4) and we're both able to soak at the same time. Our room was spacious and the king bed was so comfortable - it was awesome! Staff were so nice and kind throughout our stay. Pros: Free Parking for all (not just those who stay here), luxury on a budget, free soft drinks and coffee/tea on the casino floor, kiosk check-in available Cons: Food options weren't my scene. The choices were a buffet, 24/7 diner, steakhouse, or a taco bistro. We opted to eat at Jinya Ramen at Ameristar. Also, I was unimpressed by the sparse new player rewards.

Driving around the mountains just outside Denver, we happen to locate this beautiful casino hidden…read more The small town it is located in maintains the original town buildings to turn them into stores. It is a very charming place to walk around. The casino only has valet which is nice so you don't have to worry about remembering where you parked the car or having to walk back and forth in the weather. Each staff member we came across was very helpful and happy to greet you whether it was security, waiters, dealers, or custodians. The building seems to be new but well-kept on the inside based on the amount of business they were doing. The casino does have a player's club where you can earn the buffet and other rewards based on your playing mostly the slots. They had a huge variety of slots starting with penny machines all the way up from there. Some machines were all computerized while others were old school (my fav!). Machines let you play without just taking your money. I saw quite a few people when the jackpot on the machines. They were also having drawings for hundreds of dollars for being present and playing. Overall, we had a fantastic experience. We tried the other casinos but coming back to this one as it was so fun and clean.

Cashier/Card service people are very unprofessional and rude. I was there for a new card, the…read moreolder short hair lady would not even take my license from my hand when I tried to give it to her, she insisted I just put it on the counter and she took it from there. Please, find friendly qualified humans beings that makes everyone feel welcome. The lady was an older, short hair, and rude woman. I was in her presence around 4:30pm friday. Dinner was good, drink server was attentive, only problem was thIs cashier/card woman.

This is my to go casino! Staff is very friendly. Clean casino, bathrooms. It's not over packed…read morewhere u can't move around, it's just right. My only complaint is the restaurant on 3rd floor needs later hours. And the lady in the front behind the desk at the restraunt is rude but I'm still giving 5 stars because I enjoy the atmosphere and ppl are very friendly! Coffee always hot all u can drink and soda! Food is also great!

All I can say is, YUCK!!!…read more No care or concern by the City to allow driving to the upper road to access the top of the property; road closed, snowed in... wow... first time I've ever seen that. The place... SMELLS... inside the elevator, the main floor, the restaurant... the gaming floor... are you kidding me... YUCK! Don't you people know how to clean your building and restrooms... obviously NOT! GROSS!!! I walked around the floor at this casino and their other two properties; Golden Gulch... TOTAL GROSS OUT OVER THERE and if you're not a local that demands the spots in front of there favorite slot machines, you can't play! Perfect example of a place that has well worn out their welcome... SHOULD BE TORN DOWN and better off as a parking lot! Golden Gates = The Poker casino... YUCK!!! Smells, stains on the floors, people "smirk-smile" at best, very unfriendly and "ugly" place... Do yourself and your family and your friends a big favor and... SPEND YOUR TIME AND MONEY ANYWHERE ELSE...! AVOID BLACKHAWK AND CENTRAL CITY ALL TOGETHER!!!

We walked in at 9 pm kinda late for food but we sat down right away and let me tell you the service…read morewas great and the food is Fantastic! Definitely wish I'd have found out about this place long ago I recommend to anybody for food didn't gamble but the food was wonderful

Initially wanting to take the family to an AYCE buffet but the pricing has gotten so insane that we…read morewere looking around for deal. $9.99 for prime rib dinner cannot be beat. Actually, everything on the menu was super reasonable and they were busy for dinner on a Thursday night. Our server Aggy was amazing, the restaurant area is not huge but she ran it like a champ. Provided topnotch service and remembered all of our orders accurately without any notes. She was the only one running the show while we were there. She also celebrated her 22nd anniversary working at Red Dolly the night we visited the restaurant. The prime rib was thin-ish but delicious, baked potato was creamy, the dinner came with a potato - mashed, baked or fries - of your choosing, or you can pick onion rings. It also came with a side of green beans, a small roll and horseradish sauce. All in all we had a great time at the Red Dolly at the end of the town and would highly recommend their prime rib special for anyone looking for a tasty deal. Thanks Aggy for taking care of us and happy work anniversary!

Love the Horseshoe, just wish it was so expensive and didn't nickel and dime you at every meal…read more However, great hotel, deals and food.

After checking into our room we discovered there was no power in our bathroom. Or hot water. We…read morecalled the front desk and no one ever picked up. We took cold showers in the dark. Then we discovered our window was open and it would not close all the way. And the AC in our room was not working great. It was not that hot outside. We then went to the casino which we found to be clean with friendly staff. Upon checkout we voiced our concerns to the front desk staff. They said they would notify management. We asked to speak to someone now. They put us on the phone with a manager. He was very dismissive and said there was nothing he could do. We have stayed in many Caesars locations and this one was by far the worst. Do not stay here. There are plenty of other options in the area

Great casino..points earn cash and you can win..the machines do not lock up st 140 or 200 do a…read morelarge payoff involves a very small wait. Very great employees bathrooms and casino cleam..smoking room out back..check them out! Points also earn food..nice smaller feel to top it off

Female manager on duty last night was seriously lacking in customer service and professionalism…read more Will not be back

Lady luck is always a comfortable spot for me and my boyfriend to stay whenever we go to Blackhawk…read more It doesn't have all the glitz or the glam and then it's not as tiny as some of the boutique or more private casinos as far as lodging this has been good for us so far as we're novices with gambling and not trying to change that we enjoy having fun. And then going back up to Denver. Michaela is one of the front desk representatives within both horseshoe and lady luck and she just happens to be amazing. There are a couple of others. I just don't know their names but certainly Michaela Amanda they are extremely customer service oriented. George at the VIP lounge is heaven sent. We always have a good time when we come. I'm packing right now and so should you.

Let me tell you about this place…read more.. The frustration started the second we checked in. There was absolutely NO ONE at the front desk. And I don't mean for a minute or two... we waited 10-15 minutes before anyone finally showed up. Once we got into our room, it honestly just felt... dirty. I'm pretty sure the carpet has been there since dinosaurs roamed the Earth. The whole room just had that gross, grimy feeling. The customer service didn't get much better. Around midnight, I called the front desk to ask if they had feminine products. The gentleman on the phone said, "Yes, just come down to the front desk." So down I went... only to find myself standing there waiting. Again. After about 10 minutes, I noticed a sign that said to call a number if no one was at the desk. I called and was told no one would be there until the morning. Seriously? Thankfully, another employee happened to walk by and told me there *should* be feminine products in a few of the vending machines. Great! Except... nope. I checked three different machines, and not a single one had any. By this point, I felt like I'd walked a marathon. You know how casino hotels are... everything is somehow a mile away. I ended up rushing over to a different casino and made it with about five minutes before their store closed. The entire stay was one frustration after another. Between the lack of staff, the dirty room, and the poor customer service, this place was a huge disappointment. I won't be staying here again.