Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

My partner and I had the best anniversary weekend at Monarch! We booked a King Spa Suite which came…read morewith a large jetted tub overlooking the mountains. We are both short ('5, "4) and we're both able to soak at the same time. Our room was spacious and the king bed was so comfortable - it was awesome! Staff were so nice and kind throughout our stay. Pros: Free Parking for all (not just those who stay here), luxury on a budget, free soft drinks and coffee/tea on the casino floor, kiosk check-in available Cons: Food options weren't my scene. The choices were a buffet, 24/7 diner, steakhouse, or a taco bistro. We opted to eat at Jinya Ramen at Ameristar. Also, I was unimpressed by the sparse new player rewards.

Driving around the mountains just outside Denver, we happen to locate this beautiful casino hidden…read more The small town it is located in maintains the original town buildings to turn them into stores. It is a very charming place to walk around. The casino only has valet which is nice so you don't have to worry about remembering where you parked the car or having to walk back and forth in the weather. Each staff member we came across was very helpful and happy to greet you whether it was security, waiters, dealers, or custodians. The building seems to be new but well-kept on the inside based on the amount of business they were doing. The casino does have a player's club where you can earn the buffet and other rewards based on your playing mostly the slots. They had a huge variety of slots starting with penny machines all the way up from there. Some machines were all computerized while others were old school (my fav!). Machines let you play without just taking your money. I saw quite a few people when the jackpot on the machines. They were also having drawings for hundreds of dollars for being present and playing. Overall, we had a fantastic experience. We tried the other casinos but coming back to this one as it was so fun and clean.

Cashier/Card service people are very unprofessional and rude. I was there for a new card, the…read moreolder short hair lady would not even take my license from my hand when I tried to give it to her, she insisted I just put it on the counter and she took it from there. Please, find friendly qualified humans beings that makes everyone feel welcome. The lady was an older, short hair, and rude woman. I was in her presence around 4:30pm friday. Dinner was good, drink server was attentive, only problem was thIs cashier/card woman.

This is my to go casino! Staff is very friendly. Clean casino, bathrooms. It's not over packed…read morewhere u can't move around, it's just right. My only complaint is the restaurant on 3rd floor needs later hours. And the lady in the front behind the desk at the restraunt is rude but I'm still giving 5 stars because I enjoy the atmosphere and ppl are very friendly! Coffee always hot all u can drink and soda! Food is also great!

All I can say is, YUCK!!!…read more No care or concern by the City to allow driving to the upper road to access the top of the property; road closed, snowed in... wow... first time I've ever seen that. The place... SMELLS... inside the elevator, the main floor, the restaurant... the gaming floor... are you kidding me... YUCK! Don't you people know how to clean your building and restrooms... obviously NOT! GROSS!!! I walked around the floor at this casino and their other two properties; Golden Gulch... TOTAL GROSS OUT OVER THERE and if you're not a local that demands the spots in front of there favorite slot machines, you can't play! Perfect example of a place that has well worn out their welcome... SHOULD BE TORN DOWN and better off as a parking lot! Golden Gates = The Poker casino... YUCK!!! Smells, stains on the floors, people "smirk-smile" at best, very unfriendly and "ugly" place... Do yourself and your family and your friends a big favor and... SPEND YOUR TIME AND MONEY ANYWHERE ELSE...! AVOID BLACKHAWK AND CENTRAL CITY ALL TOGETHER!!!

We walked in at 9 pm kinda late for food but we sat down right away and let me tell you the service…read morewas great and the food is Fantastic! Definitely wish I'd have found out about this place long ago I recommend to anybody for food didn't gamble but the food was wonderful

Initially wanting to take the family to an AYCE buffet but the pricing has gotten so insane that we…read morewere looking around for deal. $9.99 for prime rib dinner cannot be beat. Actually, everything on the menu was super reasonable and they were busy for dinner on a Thursday night. Our server Aggy was amazing, the restaurant area is not huge but she ran it like a champ. Provided topnotch service and remembered all of our orders accurately without any notes. She was the only one running the show while we were there. She also celebrated her 22nd anniversary working at Red Dolly the night we visited the restaurant. The prime rib was thin-ish but delicious, baked potato was creamy, the dinner came with a potato - mashed, baked or fries - of your choosing, or you can pick onion rings. It also came with a side of green beans, a small roll and horseradish sauce. All in all we had a great time at the Red Dolly at the end of the town and would highly recommend their prime rib special for anyone looking for a tasty deal. Thanks Aggy for taking care of us and happy work anniversary!

Love the Horseshoe, just wish it was so expensive and didn't nickel and dime you at every meal…read more However, great hotel, deals and food.

Terrible service from mgmt. The hotel is generic. No whistles, no bells. Rooms need major facelift…read more Lights and outlets in the rooms don't work. Explanation by mgmt, it's a safety issue. Had to bathe in the dark. The casino is ok. Very clean. Restaurants are ok also.

Great casino..points earn cash and you can win..the machines do not lock up st 140 or 200 do a…read morelarge payoff involves a very small wait. Very great employees bathrooms and casino cleam..smoking room out back..check them out! Points also earn food..nice smaller feel to top it off

Female manager on duty last night was seriously lacking in customer service and professionalism…read more Will not be back

Lady luck is always a comfortable spot for me and my boyfriend to stay whenever we go to Blackhawk…read more It doesn't have all the glitz or the glam and then it's not as tiny as some of the boutique or more private casinos as far as lodging this has been good for us so far as we're novices with gambling and not trying to change that we enjoy having fun. And then going back up to Denver. Michaela is one of the front desk representatives within both horseshoe and lady luck and she just happens to be amazing. There are a couple of others. I just don't know their names but certainly Michaela Amanda they are extremely customer service oriented. George at the VIP lounge is heaven sent. We always have a good time when we come. I'm packing right now and so should you.

Room was clean, but this place isn't that great. They advertise that the amenities include a…read morerefrigerator and microwave. Microwaves are $25 a day to rent. We didn't have an ice bucket in our room and had to call down for one. The shower does not get that hot, which is frustrating. At check-in the lady didn't know how to work the key card machine. She only gave us one key card and it expired the next morning even though we were scheduled to be there for 3 days. There was a huge line, so we tried using the kiosk and it would not register either of our id's. So we got back in line and waited 20mis to get new keys (she was understandably checking in new guests, it just sucked to wait when we had somewhere to be and this could have been avoided in the first place). We ordered food from the room and payed for it with our card, but they also charged it to our room upon check out. The person at the front desk didn't know how to erase the charge, but called their manager who over the phone said they would take care of it. There are a few unsavory individuals that run around the motel. A girl and her guy friend that were literally rolling off of nitrous that she was actually carrying around in her arms going floor to floor during check out time. So...that was interesting. There's not a store or anything nearby, so if you needed something extra, other hotels in the area will actually have something. Also, there are some weird smells coming from the hallway near the elevator on the check-in floor.

We always stop here on our visit to Central City and Blackhawk love the wings and pizza! Nice spot…read moreoutdoor patio and just great friendly people and great food!

Its a unique small casino with a Brewery and a small kitchen. Lisa is always there working hard!…read moreA fun place to go - an you might get lucky!