Worst communication. Worst company. I would never recommend this company to anyone. Sold car with…read morebad battery, bad brakes, bad rotors. The boss thinks everything funny and a joke. This company should be shut down immediately. I'm taking matters into my own hands. This company have to go!

Awesome buying experience. I was able to get the car I wanted for the price that worked best for…read moreme. The owner was very reasonable and fair. Michelle is absolutely awesome. I would definitely recommend this dealership.

If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

Leo was incredible. I went in for a checkup and he told me things about my car I didn't even…read morerealize were broken. Not only did he help me with small stuff free of charge, but he walked me through different options and directed me to resources I didn't have. I'll definitely come here again for auto repair work.

Well 11 months has passed since we bought our car here.We've had to replace a catalytic converter,…read morea starter, PCV valve and the TRANSMISSION.Please don't buy a car from these rip off artists.

Ismael at the Pulaski Hwy location is exactly the kind of salesman you want to deal with when…read moreyou're car shopping. Knowledgeable but not a know-it-all. Very helpful because he is a great listener. I can see why he is the #1 salesman in the group!

Avoid this dealership if you're buying a used car. They will keep you sitting around for hours and…read morewhen its time to see the final cost they will mark up the price with things other dealerships will say is optional. I got a car from this location and immediately the A/C died the next day. I took it back since they have what was advertised as a 7 day return to exchange the vehicle. After sitting around the dealership for 4+ hours they finally agreed to let me exchange the vehicle and that I would just need to pay the difference for the new vehicle. Once it came time to fill the paperwork out, they showed me the door price that added an additional $2500 for Lojack, which they claim is already installed on the vehicle and not negotiable (they said the same for the first vehicle I purchased with the dead AC but the cost of that Lojack was only $800). Unfortunately I had no choice since I couldn't have my money refunded, so I had to go through with that sale with the $2500 markup of something thats basically a glorified Airtag. So beware of this place. They will find ways to scam with you these markups that are not negotiable while they claim its because its already installed (remember I was there for 4+ hours, most of that was probably them installing the Lojack device). Ultimately its my fault for not walking out on the first purchase when they added the markup, but if anyone wants to save time and money I'd recommend not dealing with these people. They're also incredibly rude on top of that. Avoid this place if you're buying a used car.

Thanks to the manager who overnighted my car tags. Now, why can't someone over night my 150.00 in…read moregift cards that I was promised almost 2 months ago. You have my address so there is no reason for them not to be mailed. Sandy T

I really liked this Hyundai dealership when it was Thompson Hyundai. It used to be incredibly…read moremanaged and well-kept under their care. I came here so many times when it was under Thompson and was always pleased. I didn't know the management changed until I went to the dealership for a recall and noticed the lobby looked markedly different in a bad way, which should have been my first red flag. I went here to get my software recall fixed, oil changed and tires rotated. On the sheet estimate, the prices were wildly different from what was quoted on the official Hyundai website. The representative said prices went up but haven't been reflected on the website. I didn't have time to go elsewhere so I just decided to suck up the cost. Luckily when the actual bill came it reflected the totals I was initially expecting. It does seem like they are focused on quantity instead of quality now. I drove my car home and left it at home while I went out of town for the holiday weekend. Upon my return I noticed that the front protective plate/shield is hanging off the bottom of my car and completely dragging on the ground. When I called the new Hyundai of Dundalk to report this and request they fix it, a Sales Representative called me back instead and tried to get me to buy a new car. When I told him I had called because I had a shield/plate hanging off my car, he just said someone else should call me back and hung up. Nobody called me back so I had to call them myself this morning, which is when they told me the earliest they could see me was late next week and did not apologize for this mishap or anything. I was actually able to get an appointment at a different Hyundai for earlier than this--and this was Dundalk's own mistake. I will be better-served crawling underneath my car and zip-tying the shield myself. I also have never seen so many cars waiting for service. I think management is taking on more than they should.

I bought my car from here. They were great!. Treated me like family. I purchased my 2010 Toyota…read morecarolla 5yrs ago, 2 more payments and she's mine. Had minor issues, they fixed it, and I haven't had any problems since. I would definitely purchase another car from them. Not trading in my car though, she's been so good to me....... Thanks to the whole team at Sir Michael's, you guys rock!

Smooth and easy transaction!! Zak and Nate are awesome!! Would do business with again!!!read more