I purchased a Kenmore refrigerator from this establishment. Several months later, It required freon…read morerefrigeration repairs. A repair technician from a different company informed me that I had been completely taken advantage of. The refrigerator was low on freon and the compressor was actually a Whirlpool compressor; it appeared that someone had removed parts to make the compressor fit. Don't buy anything from this company.

My refrigerator when up, Ive have it for many 10+ years It was good buy back then, it has bern over…read more10 year ago now. Move the old refrigerator to be picked up by the city.

As a long-time customer of Harper's, I will not be returning…read more We bought a GE washer/dryer from them in December of 2023. The washer made a loud and jarring "boom" sound when it began its cycle, and several times throughout the washing cycle. Harper's came out to look at it twice, and said that there was nothing wrong with it - perhaps it was a plumbing issue (though the previous washer had not made this sound). We had a plumber check it out and it was not a plumbing issue. We have listened to the very loud booms from the machine (which reverberate throughout the house) for 2 years until it stopped working last week. Our repairman said it needed a new control board, which he installed. This still did not fix the problem. His finding was that the "boom" sound was a defective drive motor, which was not detected by Harper's on 2 occasions. When I went to Harper's today to tell them about the situation they took no responsibility, telling me their repair person had looked at the machine and not found anything wrong with it, and unfortunately the warranty was up. I find this very frustrating, as there was clearly something wrong with the machine from the beginning, and their lack of getting to the root of the problem caused it to break after only two years. Yes, technically it is no longer their problem, but they could have done way better on this. Extremely disappointing.

Didn't get any sort of warm fuzzies from the sales guy. Really felt like we were A) bothering him…read morebecause we had questions or B) he felt we were not serious about buying or not buying quite enough. Almost seemed argumentative which was very off putting. We don't have time to spend playing around. Killer is, the gentleman lost a sale. They had all the right names and fair pricing. If this is our choice, we can go elsewhere.

I just bought a refrigerator from Bmore Appiliances (the Samsung model with family hub) and I…read moreabsolutely love it!!! It was a great experience from start to finish. Friendly and helpful staff, a great price, and on time delivery with haul away included, I couldn't ask for more!!! I highly recommend them and will definitely return for future needs.

TL;DR - Don't trust the sales person on delivery dates. Ensure that you thoroughly check your…read moreappliances before you accept them. Know your right to to refuse appliances that do NOT work (do not let them install it, you accept a broken/non-working product and then send a tech to fix it). And, prepare to spend a LOT of time dealing with them if there are any hassles. My washer went out, and I needed a replacement urgently. I came into their showroom and spoke with one of their sales team. He strongly pushed me toward two options, an Electrolux 517 or an Electrolux 617 both for the same price. I, of course, chose the 617 (the Electrolux 617 online gets great reviews, the 517 not quite as much). I was told by the sales guy that they'd be delivered on the following Tuesday, early Wednesday at the absolute latest. I paid for it, and waited to hear from the delivery people. The next day, I was told that the delivery would be on Friday, not Tuesday (3 days later). Ugh. The clothes are piling up. So, the delivery day rolls around, and they show up to deliver the unit. When it's installed, it 100% does not work. It lights up, but doesn't take water, and the door locks and won't open. They tell me to hang out and wait for the service team to come and look at the unit. I say that's not acceptable. I call the sales person, and while I'm talking with them, the service people leave, leaving the unit behind. So, in talking with folks (sales and service are "different divisions" and seem to use that as an excuse for why things can't get done), I finally get them to understand that I'm not going to wait several days for a service tech to come out and repair a BRAND NEW unit. They agree to pick it up and work on some options for me. After several hours, I reach back out to them to see what they plan to do. Note that they told me if we get a solution today, it could be delivered tomorrow. IF not, then it will be 5 days before they can deliver it. So, obviously, it's URGENT that I get something selected. They close at 6pm. At 5pm I call, and they offer me the "lower version" of the same product ("517") for the same price as I paid for the 617. Or, they said I could get the 627 (the newer unit) for $100 more, as they didn't have any more of the 617. After a LOT of hassle, they said they could do the 627 for the same price as the 617 they sold me. BUT, they have to verify the warranty (which makes no sense to me. If it's a new unit, why do they need to verify the warranty?). The next day, they finally delivered a working dishwasher. But, there was tooo much hassle and headache. Appliances a better way? Hrm... As a last note, my next door neighbor's washer went out about 2 weeks ago as well. They purchased from this same place. Their first unit was DOA as well. So, be SUPER careful. Make sure you get a solid test wash, and that things are working.

Refrigerator died in August but was lucky to find a new fridge from ABW. The new fridge (Samsung)…read morehad a door ding so ABW ordered a replacement at no additional cost. Scheduling for the replacement day and time was very poor, but finally new door arrived. The technician who did the replacement, Johnny, was great!! He was polite, respected my home and things, and was very quick!! It was a great experience. Johnny gets 5 stars The service schedulers -1 star

This business gave me the best deals for my money. The salesman was polite and the sales person at…read morethe desk was able to deliver the item and resolve any problem quickly. I have used them for furnishing all my businesses. They have my confidence and loyalty.

Purchased two twin mattresses. Todo them home. Upon…read moreunpacking, one was much thinner than advertised, and it had a 12" tear on one the side. Two days later returned for an exchange. The salesperson, a female, was rude, loud and uncompromising, refused either an exchange for refund saying they were now dirty and infected despite we assured her that they had not been used. As we insisted, she grew extremely belligerent and demanded quite loudly we leave the store. We have appealed to the corporate office, submitted a complaint to the BBB, and will consider taking our case to court. Our advice is to avoid this store noting the abysmal customer service by this one ill- tempered employee.

On time very efficient didn't try to sell me more than I needed great people I highly recommendread more

This is a great service company! They diagnosed the issue with my dishwasher quickly, received the…read moreparts within a few days, and had me up and running in no time. Friendly, efficient, on time, and great communication. Highlyrecommended

Amazing staff, professional and kind…read more Went to get my watch sized Staff was extremely attentive Super fast transaction

I loved doing business here. Was able to find my Hubby a replacement wedding band as well as a nice…read morewatch. Steve is awesome. They also have great prices on watch battery replacement and just everything. They treat their Customers fair and have gained me as a Customer. Thank you all. Please keep up the great work!

One of the best futniture stores in MD…read more The owner Ashraf was very forthcoming and honest. He took his time showing me everythibg they had to offer as well as what could be ordered. I never felt rushed in the least bit... thelast set of couches I got from them are a year and half old and even with 5 kids... still feel like the first day we got them. Definitely recommend them.

I been coming to this place for couple of years even sent my family and friends there.... but NEVER…read moreAGAIN!!!!! I had my bed for 6 months and it broke..... the frame is thin wood like paper.... Ali told me that my warranty was good for a year and someone would be out to replace it... !! Now I'm getting the run around.... imma just pay for a new bed some where else... they will not get my bizzness again...!!!!!!!!! Go spend your money somewhere else and get good customer services.....!!