My husband, 3-year old and I went shopping here today to replace a few pairs of men's BR pants that finally wore out after probably 7-8 years. The new store, now on the second floor, after the OG Fashion Valley Banana Republic on the first floor (now Versace in that space?) closed, is beautiful. I'm digging the rebrand - "Banana Republic Atelier". The customer service is impeccable and the salespeople very friendly and kind. There are welcoming comfy lounge chairs throughout. They remind me of restoration hardware cloud couches! Very comfy. Coffee table books galore to look at, while your spouse tries on clothes. There was a vintage Bmw motorcycle displayed in the center of the store and the clothes within were classic and vintage cool. Linens were abundant- we are ready for summer! Luxe cashmere was available as well. There was a tall blonde and pretty woman salesperson who was incredibly thoughtful and kind- my tot was running around like crazy and she brought her a "treasure map" (the current design of their tissue paper for purchased clothes!), and offered us boxed waters at different temperatures. I wish I could remember her full name- J, Jacey? Another customer was very obviously European and was offered sparkling or still water- impressive customer service and a fun tailored experience to shop in. I wanted to give feedback because this was probably the nicest shopping experience I have ever had- the kindness and thoughtfulness of the staff was better than any other luxury store I have ever been to- Gucci, etc. The quality of the clothes is impeccable- they last many years. read more

Been shopping here for 20+ years, never had an issue with the clothing, and the stitching on the cuff on the pants came undone, I've had the pants less than 6 months. The manager Bryce saw me and moved to the other side of the table I had to chase him down. I asked if there was a guarantee or exchange option and he said no it's wear and tear and that was the end of the conversation, I was the one that had to come up with the solutions and inquire if they had a tailor in which they did. At least the repair is free of charge but the lesson to be learned here is to be more customer centric because if this wasn't the only BR south of La Jolla. I find somewhere else to shop. read more

I came here when they remodeled and had a terrible experience. I came back again to see if it changed and the service was excellent. The manager was very helpful, friendly and attentive. So happy they had a better staff! read more

Terrible customer service. Today is may 28 3:15 pm. The older Spanish man working the front section made it a point to check on and greet every one in the store but me and my friend . He looked me and my friend up and down as we shopped and was not friendly at all. This isn't the first time this store gave us weird vibes but I seen clearly today. Would not recommend spending any money here if you are of color. read more

Special shout-out to Aira and Yuri for extreme patience and fantastic styling advice. Amazing Black Friday deals with well presented, clean facilities and selection! Thank you Aira and Yuri for the endless scouring for pleated pants and perfect fitting linen + wool tops for my upcoming trips. I will be returning specifically for those two amazing employees the BR next sale. I love the high quality and comfy sweaters, been wearing them all season and they don't stink! The 40% off deals were amazing, 5/5 experience I just wish BR carried looser jeans that weren't as crazy baggy as the loosest. Side note: I did leave my baby blue water bottle hope to pick that up at some point. Thanks! read more

I bought suits from here that I love. However, the tailoring is awful. I got the sleeves shortened by their in house tailor and she did an extremely poor job. Not only was she unprofessional, but the lining on the inside was all bunched and the reattached buttons were misaligned and some were overlapping. I gave them two stars because they did refund me and offer to fix it. I wish I had known she would do such a poor job because these suits were expensive ($300 ea). I got them fixed elsewhere. Do not get complex alterations done here. read more

Love the store and customer service! Honey is the best! And I think they have a new manager who's very polite and kind! read more

Freshly Opened, Banana Republic is now on the 2nd Floor of Fashion Valley mall, next to Anthropologie. Imagine your ideal home - warm and inviting, with clean lines & gorgeous clothes hanging in spacious delight. I have been waiting to come to the newly opened store, since the one over at UTC mall is on the smaller side with less selections. Come here to refresh your work wardrobe or find something nice for summer getaway travel! read more

Banana Republic - Opening Entrance - Men's Clothing Near Me - San Diego, California

WARNING: Worst retail experience I've ever had. At this Banana Republic, I was treated as though I didn't exist. Despite holding six items, the saleswoman (older, brownish/blonde hair with Middle Eastern accent) ignored me completely, offered fitting room service to "banana demographic" customer with fewer items, and even gave away the fitting room I had stepped out of for 30 seconds while I requested a different size. To make it worse, the same bias showed up again while I was waiting in line to pay. I was LIVID, left the 4 items I was about to purchase and walked out. This wasn't just bad service -- it felt dismissive, unfair, and flat-out discriminatory. The only decent person was Eunice, who tried to help, but the overall culture at this store is appalling. Even tried reaching out to Banana Customer Service and asked for a call back - nothing. Shop here if you want to feel invisible; otherwise, take your business elsewhere. read more

Such an expertly run store with beautiful aesthetics and excellent customer service. I was helped by the assistant store manager here and they were incredibly kind, efficient, and helped me navigate different things throughout the store, while ALSO helping other customers and staff! I am a BR fan thanks to this location, read more

I get that I don't look like the typical demographic for this store but jeez I was ignored by at least 3 associates, all I wanted was help finding the oxford shirts but i'll take my business somewhere else I guess. read more

On April 13, 2023 between 10:30 and 11 a.m. a greeter, dark-haired (perhaps dyed hair) woman in 30's perhaps early 40's treated me poorly when I asked a question about BR's linen products. Was even wearing head to toe BR merch...even the shoes. I've been a committed online shopper but found myself at Fashion Valley for the first time in a couple of years. Maybe it is because I was in casual BR gear I was deemed as not a committed customer? Without going into detail here, a woman unknow to me noticed the exchange and said, "wow, looks like she is having a bad day." See, it is not just me...some voice making up stuff to gripe about on the internet. Will stick to UTC if there is a need to actually go in...which I hope there is not. True bummer! My best guess, I infer, is that I will need to go in with my BR work outfits to show I mean to purchase? read more

should you consider not going in after 7pm because your experience will be a heck of disappointment and unwelcoming (especially if you're familiar face). It's the end of the day for everyone but might as well not darken someone's with the exhaustion. Today was my third time going in after 7pm and there won't be another. I went in to pickup online order and yes I did forget to bring ID but saying a negative statement as "you're in big trouble", "is picture a government issued ID?" in fake-smiling-joke tone is a big no-no to the customers by the bald gentleman. I got the the order eventually but I never got asked to show ID for online pickup before however today is good day to follow policy. read more

Front door personal (older gentleman), fails to greet African Americans when entering or exiting. He greets only white, or foreign people. The rest of the employees at this location is are always welcoming and that is why I continue to shop there is because of the other employees. read more

The new updated store at Fashion Valley is terrible. The update was supposed to create a new brand for Banana--the new BR logo is similar in design to Rolls Royce, what a joke, invent your own! The new store is full of rude, snotty, bitchy staff who cause me to now want to order this clothing line online only. Wow. I used to love the old Banana at Fashion Valley; I always found well-made, quality items in their sale section; it was a well-liked part of my FV circuitry when shopping. Now, there is no sale section. It is trying so hard to be Rodeo Drive. Please! We're a beach town, for God's sake. Know your market!! Your new store is a loser at FV. read more

Great service. Everyone was friendly and helpful. I purchased a lovely pair of wide leg linen pants I'll be wearing all summer!

I wanted to compliment one of your workers, Rene, for his fabulous service and personality at the Fashion Valley store in San Diego. My mom is a longtime customer and has purchased clothes there since she immigrated to America, and Rene has kept up with her through all these years. I'm writing to say that when I came in last week for the first time in a while, we were chatting in the front of the store as he was a greeter when he kept being distracted by his earpiece. There was maybe one other customer in the store, so not busy at all, but they kept asking him to steam a garment when he was obviously speaking with us, customers. After a while, a woman came out and called his name in front of us, demanding that he steam the garment that instant. This prompted us to start to leave but he motioned for us to follow him while he steamed the pants. He handled it very well, but I believe that an employee shouldn't be distracted when they're with a customer, it was very rude of the lady who called him over in front of us and she seemed to really be talking down to him and annoying him. I don't know her name but I visited the store Wednesday March 20th around 4pm. Regardless, I truly appreciate Rene and everything he's put into that store does not go unrecognized by me. read more

Dear God, where do I start with their staff...I'm convinced that they neither do sensitivity training nor customer service etiquette. I had a SA who had no business in my transaction stand over another and stare/eavesdrop on my conversation about whether I wanted their silly credit card or not...she stood there for the whole transaction and stared me full in the face! I guess she was the self designated hall monitor? The others were busy gossiping...while the store was busy with customers! I pulled the manager on the side to speak to him about my experience, and wouldn't you know the nosy sales associates pretended to repack clothes right next to us - and then carried the news to the others!! High school behavior from grown men and women?? Come on, BR. Represent the brand better than that. Sooo disappointed in y'all! read more

Came to BR for a very specific item: the Monogram suit. First we went the one at UTC Mall, they said they don't have that anymore and told us to go to Fashion Valley Mall. Off we went. Here at the 2nd location, they said the same thing and told us to check out Irvine Spectrum location. Haha, that's funny! But we are done chasing the rainbow . The sales person who attended to us was very helpful and friendly. He showed us suits that they currently have. He explained what we should look for in sleeves length as well as the length in pant legs. We decided on a nice dark navy suit along with shirt, tie, belt and shoes, the Works. Other than men suits and such, BR has 100% cotton shirts in different colors and patterns. These would be great for summer, never mind that they are men shirt, they are hard to find and I've got some for me. Cashier was extremely slow, she seemed very unsure of herself. It took almost as long as trying on all the clothes. Students with ID get 15% discount and they do steam press the suit for us before we leave. read more

Large BR store with your typical BR wear. Anything you need from a BR it's here. Nice and organized.

Went back since the grand reopening and with 7 workers passing me ignoring me and talking about who would look better in what, I'm very disappointed. All those workers yet no one trying to help me when i came in for many of the items the items in there but wouldn't purchase since no one helped. So sad. read more

I had the best time inside this men's department. The store itself is well designed, easy to move around, men's clothing has four rooms along with spacious changing rooms with great mirrors. Everyone was very helpful, knew their products extremely well and made me feel comfortable the entire time. Probably helped that it was Tuesday around lunchtime. Impressed to find pants and shorts with even and odd waist sizes. Great experience! read more

I am giving 5 stars for JON! I just got a new job and need a business suit, he help me in his best way! Thank you so much! I love this store, very good quality clothing! I discover that they hire a lot of new people and they should at least say hello or give you a eye contact when they doing go backs and they like next to you and putting stuff away!! Please fix that if possible! read more

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Banana Republic cancelled my credit card with them without explanation. One person guessed it was because I made too many payments and created a credit balance inadvertently; I NEVER asked for the credit balance to be refunded. One person there told me that my credit report was the reason. I checked all three credit reporting agencies and they say my reports are clear. I lost out on $575 of confirmed rewards and likely another $250 in rewards based on my spending habits. read more

I had an issue and got an email from this location even though I never shopped there. The staff was very nice and understanding and they put my mind at ease. Shout outs to Angelica and Renee for talking me through the process and also getting the information I needed. read more

This may be a first for me... A positive review for a RETURN? Sorry ladies & gents, I am one of those guys that hates to admit I made a mistake but this time I did. Revisiting my initial shopping experience. Like many Christmas shoppers looking for a great deal, BR had a promotion offering 30% off all sweaters. If you know me, you know I'm not a sweater guy simply because of my body type (short, stocky/ husky). Recently, I've noticed that a certain classic pattern was making a come back. Why not, right? I can stay up on trends & changing fashions. That's until I attended a friends UGLY HOLIDAY SWEATER themed party. Although, I did not wear mine. There it was... My sweater (somewhat similar) on another guy. The difference was that he picked his up a thrift store and paid only $3. No freakin' way! I paid $50 and that's with the my discount =( The return: Fast forward to the week after New Year's. The mall is somewhat empty. The hoopla and luster of Christmas decor had been replaced with store wide clearance promotions on overstocked & holiday returned merchandise at greater savings. Luckily, I retained my original receipt for a full refund. Thank you, Mr. Employee # 1592493 for making my return very smooth and easy. Oh! I forgot to mention, I used a non re-loadable Westfield gift card to make the original purchase. I would hate if he responded, I will have to give it back on a BR gift card. He, instead, offered to credit it back into my bank debit card. Great customer service! I'll be back... read more

My favorite Banana Republic store on the entire West Coast! They always have a great selection, especially in the sale aisle, and I always need petite sizes, which this store has plenty of. I had a great experience at this store yesterday - Lute (Luet? Leut?) was able to help me with a complicated tailoring issue on a pair of pants that I bought in the past. I was extremely appreciative of her patience in helping me with this manner. I have always had a great experience with their customer service at this store. The only downside is that the cashier line is very long during the holiday and during their busier hours, and the shopping and traffic around Fashion Valley mall is horrible during and right after the holidays. read more

I WAS DISCRIMINATED FOR BEING TOO SHORT... This store deserves a HUGE FAIL! I walked in the store, excited that I lost a ton of weight and was getting ready to spend my hard-earned money (and I had a lot of money to spend!) The moment I walked in, a male employee walked right up and ignored me and walked right up to my brother behind me and said, "Hello! Welcome to Banana Republic! If you need anything, let me know!" What the fuck! Are you serious? Both my brother and I were dressed up and not looking bummy. Both my brother and I physically look the same except for one major key! I am 5'5" and my brother is 6'1", so is that it? Did I just experience "size-ism" and was overlooked cause I was short? I was so angry, I said out loud to my brother, "Yo, let's go! Apparently the employees here are too rude to help out short people and it's sad cause I had a ton of money to spend!" (Yes, I had my pretty woman moment!) Oh well, I guess all I can do is BAN this store and tell everyone I meet on how the customer service sucks! What sucks for them is that they were rude to a guy who is on the radio! Sucks to be them! read more

Advertising Review - 40% off purchase: 1 out of 5 2019 Feb 27, I walk in and see signs for 40% off purchase everywhere. I shop and head to the the cash register l, and Alat the register they notify me that the traveler pants were not part of it. I tell them that I will not be taking it, and didn't understand why the traveler pants didn't apply. Nice lady at the cash register said it doesn't apply to BR picks. Now I'm totally confused because I see no sign anywhere that traveler pants were a BR Pick. I purchase 1 item. Head towards the exit and see the white sign with the advertisement. I read it and try and make sense of it fully. I see an associate and ask them why, they didn't know so they got the manager. Management Review - Ms. Leut: 1 out of 5 Without hearing me out she came, and told us that the 40% off didn't include traveler pants. I replied "okay, but this is where I'm mislead". She cut me off and said that if the 40% off purchase applied it would be on the shelve where the clothes were, "and I'm not going to give you 40% off because it doesn't have the sign by the product." I interjected and said but how am I suppose to know that they were BR Picks? Then my husband said he would like to return his traveler pants now, she said okay and showed us to the cash register and said someone will help us with that. I wasn't complaining to get 40% off just that Me as a customer don't what items are BR Picks and need to be educated with in store words so I can maximize my spending, and help with providing a misleading solution. This is what I know. I know the associates are brilliant and overly friendly to assist and they are professional! I know I'll be spending traveler pants money at lululemon for their commission pant because it's great and they don't have misleading advertising and a manager that won't listen. My recommendation, to print out signs and post them up say "BR Pick" and in small words "discount may not apply", train the great associates/staff to announce it to customers that certain items will not apply to the misleading advertising, and lastly just listen and hear out people. read more

I love shopping at BR, I always find the right outfit for a gift or for me. Nice store, huge selection of mens clothes, women's outfit and accessories. I like casual clothing and BR slacks are fitted right for me. Very friendly staff. read more

It's like this store isn't part of the same company... my guess is sales are down so they're cutting hours big time at this location but I feel like it's always hard to find a sales associate in this store! It is not what I would expect from my past experience with BR stores. The worst part is, when you look for one and find three people hanging out behind the counter (with one register open)! I started going to the Banana Republic in La Jolla village because the customer service is way better there. It really is like shopping at a totally different store/company... read more

I visited the store seeking a Polo type shirt that a friend said he bought there. Shayn assisted me in my search and she went the extra mile in tracking down the exact shirt, in their "luxe" brand, and I bought three of them. read more

It's one of the few places you can find good looking clothes made in China that cost $59.00. Am I the only one that hates the ratio of awesome to cost at this store? By awesome, I'm speaking of quality and look and feel. None of the shirts there are worth $70 bucks, the blazers are not worth $700, and don't get me started on the Republic of Bananas that obviously is a fictitious place. I might as well open a store called The Federation of Oranges and use an army of Bangladeshi sweat shop laborers to make my vast collection of awesome clothes that sell for 1,000% markup of cost. I'll call it the exotic far east collection and price everything for sale at 15% off. It will still cost you $120 bucks for a t-shirt, and $900 for a kick-a sport coat, but the ratio of awesome to cost will be quite even. Banana Republican: I am really not impressed. Epic fail. read more

So fashion valley mall can be a little bit tricky at times. I would suggest to go during the week days maybe like Monday to Wednesday as it can get a bit busy at times. On the weekends it is sometimes tough to find parking. For this store there is easy parking in the structures right by the store. The store has a ton of selection and always has these crazy awesome discounts. Like friends and family and stuff like that where it is like 40% off. If you are shopping there a good tip is to ask an employee or a cashier when the next sale is going on. That is the best way to maximize your shopping and get all the best possible deals for the best price. This store is large and has a good location as well. It is right by apple and some other stores. read more

I received a holiday gift from this store 2 days ago. The sweater was in the original box and had the original tags on the sweater. I did not have a gift receipt and was just going to exchange or an item of same exact price. The store associate said it was ok and I should just find a new item and exchange it. After waiting in line for 10 minutes the associate at the desk said I could not exchange the item. She was not friendly. I went back to the associate that gave me incorrect information and he said oops. Sorry in a sarcastic tone. His coworker did or said nothing. This store had horrible service and I will tell everyone I know not to shop at this store. Sad. This is my first bad review on yelp and this store was horrible. read more

Customer Service here SUCKS!!! I was in San Diego for a graduation, happen to be @ Fashion Valley and thought it would be a good idea to exchange a pair of aviator sunglasses I purchased during Memorial Weekend. The sunglasses had a loose nose piece. I quickly grabbed a pair from the wall and got in line. Only to be given dirty looks and the RUDEST service ever!!! I explained I only wanted to exchange the defective sunglasses and the sales girl, said I needed to take them to a sunglass place for that. WTF!! Are you kidding me? So that means your policies are Garbage?!?! she said why bother exchanging if the exact same thing could occur with the new pair... WTF! I never asked for her opinion. She is there to provide service for customers and up sell which equals money for the company NOT turndown customers. I walked away appaled off and then returned to the counter and said " Let's try this one more time" I need to exchange these sunglasses you can look up my purchase with my store card and you will notice I JUST purchased these glasses. She then went on to say why don't you return them back in SF? WHAT is she for real! I asked to speak to a supervisor only to be told the exact same RIDICULOUS excuse, next time Ms. take them to a sun glass store.... and then I was questioned WHY? I got 40% off discount and blah blah blah. I will NEVER shop @ this store EVER AGAIN. P.S. Little does she know she made a BIG mistake by treating me that way. I live right near Banana Republic Corporate Office and will see to it that that store gets handled. and for the record my roommate got the same disappointing service, after I did. read more

Banana used to be good. Really good. Same with Gap, but over the last ten years, they've definately lost their edge, I still come in here to pick up a couple items for my wardrobe for work. Clean cut lines, but nothing too out of the ordinary. read more

I admit it. I shop here. I like the clothes because they're casual and subtle. I also like the fact that they dont have big labels of their brand on the clothes. I'm not big on name brands and I dont like to display and/ or advertise what designer I'm currently wearing. You'll never see me with a huge TOMMY or ARMANI insignia across my back or front. Not my style. No way no how. I do shop strategically here. I dont buy $80 polo shirts or $150 slacks or $500 jackets. You'll find me in either the clearance or sales rack. Sue me. read more

I ordered a specific men's hat for store pick up. Received a text message saying it was ready. Get to the store and they have no record of my request and no hat. Sent a message to customer service. No response. read more

I love abusing.. err using.. my employee discount, but I always feel awkward shopping around at my store. Almost like all your coworkers are watching you just shop, lol. For that reason I always get a kick out of visiting other BRs. I hate the way some other stores have watched me as a hawk like I'm doing something naughty the minute they find out I'm an employee; however, at this location it wasn't the case. I was greeted promptly upon entering and everyone was all smiles. The cashier who rang me up even changed the prices of the tees I was getting from promo back to regular so I could get the discount. Sweet! read more