We rented from Auntie Vi's while visiting the Cape. Everything was delivered as expected, clean,…read moreand like new. The only issue was we received a jogging stroller whose front wheel was set to straight ONLY, which makes it very hard to navigate. Wish we'd known that - so double check. Other than that issue, everything was great. Recommend!

The chain on my bike broke right near this shop, and the owner was extremely helpful and…read moreinformative. Put in a lot of effort to help us out and was very generous and friendly. :) Definitely recommend for anything.

Excellent Excuses; POOR Maintenance…read more It's the bike shop you want to love, but can't. It's got a cute name, great locations, is friendly, and family run. We rented twice in the 2021 season, a total of five bikes. Almost all of them had maintenance problems ranging from the annoying to the trip-stopping. One bike seized up on the trail. The excuses and apologizes were convincing and friendly, so we came back for a second go. Worse. Example: One kids bike crank seized up. That's not a mishap. It's the result of not cleaning and repacking the crank bearing annually, which should be normal routine maintenance for rental inventory. Example: A half-hour later they showed up with a replacement bike and an excuse, but the technician refused to stay until our child fully tested it. That bike had a front derailleur and shifter so gummed up and dirty that it took superhuman effort to shift. Our child could not operate it, so plod along with no front derailleur. Example: Three bikes had grimy tacky grips. They excused themselves saying last year's sanitizer destroyed them. Ok, but why didn't the replace them? They claimed they can't get any because of covid. I took that at face value, but then checked on Amazon that same day. I can order any number of brands, delivered as soon as tomorrow. So a bald-faced lie. Example: Two other bikes had one inoperable derailleurs each. Each and every problem would have been avoided by modest routine maintenance. But with every bike rented, I guess they figure, why should we bother? One reason is a review like this. Try another shop.

We were a party of 4 biking for a 3 day weekend. One of our tires popped. We arrived to the store…read more5 minutes before they were closing and they glady changed the tire for us even though it meant they had to stay a little longer. They chargedus $33 which included the tire and labor which we felt was very reasonable. We were so pleased as it meant we could all continue to bike together. Very friendly staff. Highly recommend

They made our Labor Day weekend rental happen and were great and proactive on communication…read moreincluding delivery!

I needed to get my bike repaired and I didn't have a vehicle that could get it to a bike shop…read more They are the only ones in the area that offer a pickup and delivery service. I called on Monday they came promptly Tuesday, picked up my bike took it to their shop, repaired it and brought it back the same day. Great service!

I previously wrote a review that was two stars. That score was based on a new bicycle purchase that…read morehas hydraulic brakes. The brakes failed to operate correctly because I'm big and didn't know that both calipers needed to be used when braking. Similar to the stress of mountain biking. I was never educated about this and had a costly repair. Jeff called me today to tell me that he was sorry about missing this detail during my purchase. He offered to reimburse me for the repair. Jeff was great on the phone and I'm so grateful for that. Five stars now!! I didn't accept the reimbursement offer, this is a skilled bike shop that will continue to have my business. Best, John Cashman

we're summer renters staying in Wellfleet for two weeks and the owner of our place lends us two 20…read moreyear old Trek bicycles that we've used for the past five or six years here. Since each bike had a flat on the rear wheel,we brought them to a different bike shop first before Idle Times and they told us we needed tubes and also tires, and that with labor and parts it would be $160 or more, plus that place wasn't ready to do the job Because it needed toget the tires from its other store. When we got to Idle Times, we explained to Laird that we wanted the bikes fixed, but not "perfectly" since we don't own them. He totally understood and replaced the tubes, patched the tires, put in a spoke, replaced a cable or two, adjusted the front fork bearings and did several other things including a lot of adjustments and now the bikes work better than ever. It cost us about $120 all in (we even got it tax-free because it was tax-free week). Laird is totally knowledgeable and a great mechanic And the job was done right and done expeditiously. We could not be more pleased.

Rented a couple bikes and a kids bike trailer for the week. The tires on the trailer were…read moreunfortunately incredibly worn, to the point that the threading of the tire was visible. While noticeable, it wasn't an issue until we had a flat with both my kids inside many miles from where we started. Had to bike to Idle Times and exchange the wheel for a new one, which they were kind enough to immediately help with. However, when we returned the bikes, I mentioned this to a staff member. They stated that they were just trying to stretch the life of the trailer tires as far as possible and seemed angry when I suggested this wasn't a good idea for a trailer meant for carrying kids. The owner was even less apologetic. Over email, he insinuated that this was my fault and that the trailer must have been dragged behind a car (logistically near impossible, if you take a second to think about it..) even after the staff member had admitted fault. When pressed, he continued to double down, telling me to "take my meds" and called me "mentally ill", perhaps insults that would have been acceptable in 1990. In his final reply, he informed me that he would be going to the police if he received any more messages from me (there were only about 4 messages back and forth) to get a no trespass order. Safe to say, such an order will not be necessary, would never rent from Idle times again or step foot in their shops! Very disappointed by this experience, surely there are many better options on the cape.

Should be called "Deliverance Bike Rental"…read more Went here to get a tuneup and the guy said "No tune ups today, too busy!" OK, then take down the "20 dollar tuneup!" sign out front tacked to the tree! Came the next day to rent and was told I need a bike rack to rent a bike. How many people have bike racks on their cars but don't have bikes?! I told him I was going to put it in a pickup and he agreed to rent a bike to me. I gave him my info and was just starting to secure the bike in the bed of the truck when this person came running out of the house yelling "No! No! Dad says no! Don't rent to them!" The guy said, "Sorry can't rent to you" We packed back up and left. Are you kidding? The entire process wasted 20 or so minutes. There are way better places to rent from. We ended going into Falmouth and rented from a very cool shop that was friendly and helpful and didn't have crazy attack dogs in undersized cages and odd people running out of the house shouting things. Don't go here. They crazy people.

We had an excellent experience here. First, my seat became loose during a ride. I had no tools. We…read morebrought it over and not only did Dave tighten the seat, he filled our bike tires with air. So, after the ride was finished later that day, we dropped the bikes off for the $19.99 tune up. They were ready the next day. What a nice guy - friendly and courteous. Couldn't have been nicer! I think the other reviewer forgets that this IS a business ... just as you can't drop your car off and get automatic tune-up, or stop in the doctor or attorney office and expect to be seen immediately. Also, I have always found that if you are friendly and courteous, most people are back to you. Sounds like the previous reviewer had an attitude.

My wife and I rented hybrid bikes from Art's in Falmouth the first week of July 2014. We called a…read moreweek ahead and reserved due to the holiday. Art was very friendly and went out of his way to make sure we had everything we needed. Not only were the bikes pretty, they rode well and Art voluntarily installed extremely comfortable Cloud 9 Gel seats and water bottle holders. We rode the bikes 20+ miles daily, including the glorious Shining Sea Bike path three times from Falmouth to Woods Hole. Art made our week in Cape Cod extremely enjoyable! I highly recommend you consider renting from Art's Bike Shop next time you visit Falmouth. Thank you! Rick and Tamara, Fort Wayne, IN

If I could give 0 stars I would. Unhelpful and no customer interface skills. Not a busy shop and…read morenot interest in business

Thank you "Bicycle Repair Man" for saving the day! Halfway through a 30 mile ride, my seat dropped…read moreand the nut was stripped. If not for the help from this bike shop, I would have been stranded or at least very uncomfortable. Thankfully, Jimmy quickly found a replacement and repaired my bike all for no charge. Thank you so much for your help!

The guy working in there, (possibly Jimmy based on the other reviews?) was wicked nice. My brother…read moreand his gf needed helmets (already had bikes) and they asked if it's possible to rent the helmets and he allowed them to just borrow them for free. "I'm not going to charge you for staying safe" is what he told us. THAT alone would have me recommending this place to anyone. The girl behind the counter was also very nice! I'm not sure of her name but she was helpful when I was looking to rent the bike for myself! I rented a bike for the half day time, and the package included the bike, a helmet, a lock, a basket (my bike had a basket), and a couple different maps of the area. All for $20!! You can not beat that price! Also the bike that was given to me to use was purple which was a random little awesome thing, as purple is my favorite color!