This place has rescheduled my appt for my dog 4 times now, the last being this morning ONE hour before the appt when I had taken time off work and already given my dog sedation mediation to help his stress level at the vet. The lady with the accent tried to gaslight me and say that 2 people called me yesterday to reschedule when I have ONE voicemail from someone CONFIRMING the appt. Picture attached to review. That employee needs to GO because what a liar and how awful is it to gaslight customers! Also this place needs to fix their available appt times if they constantly can't keep them. What a nightmare. Thanks Banfied for ruining multiple days for me. Updated to 3 stars because after Banfield FINALLY kept the appt for my dog, I'm very happy with how the rest of the staff and Dr. Alexander Kingston Turner interacted with my anxious dog. There was also confusion because the person that rescheduled our appt labeled it as a new adopted dog exam when I've been seeing them for a year ‍ I sincerely hope this staff member gets better training. read more

Banfield Pet Hospital - Veterinarians Near Me - Arvada, Colorado

Longtime Clients Deeply Disappointed We've been taking our dogs to Banfield since they were puppies -- they're now 12 and 13 -- so we've been loyal clients for well over a decade. For many years, we felt the care was good and the wellness plans were a great value. The doctors were kind, and we appreciated the reminders for vaccines and annual visits. Unfortunately, over the last couple of years, things have really gone downhill. Prices have gone up significantly, and what used to be included in our wellness plan -- like dental cleanings -- is now an expensive add-on. Between annual exams, tests, and medications, we've spent close to $1,000 in a month recently just to keep up with routine care. What's been even more frustrating is how disorganized the office has become. We no longer receive reminder calls for vaccines or annual checkups, and when we do try to schedule, it's often a month or more before we can get in. The final straw for us was a recent issue with refilling our dog's prescription. I called ahead, was told it would be ready the next day, but when I arrived, it wasn't. I was told to come back two days later because the vet needed to approve it. When I returned, the prescriptions still weren't ready and there were no notes or updates in the system. Being told to come back a third time for a routine refill -- after calling ahead and following up twice -- is just unacceptable. After more than a decade with Banfield, it's disheartening to feel like our dogs' care -- and our time -- no longer matter. I don't know if it's understaffing, disorganization, or corporate changes, but the quality of service and attention to clients has really declined. We're now seriously considering moving our pets' care elsewhere. read more

My dog was in distress and we pay monthly for upgraded service and no vet would see us. They kinda suck read more

We waited 45 minutes to be seen and had a poor experience. Unfortunately I do not recommend this banfield location.

We were members for 13 years. Our dog had health issues that was a struggle to get Banfield to address. We eventually had to switch after they did the same lab test multiple times but never actually prescribed the correct medicine. They also didn't schedule us or call us back. We had to pay to switch and Banfield refused to let us out of our contract. read more

Although I think the wellness plan still is a bit over priced and ropes you into unseen costs, I was lucky to get some staff members who really cared. Carolyn the vet tech was extremely kind to me when I had a bit of a meltdown about the cost of the services. I was there for over two hours for a simple check up, which wasn't great. However during that time Dr. Simon gave my dog a detailed lengthy physical exam which I greatly appreciate. In short, pricey and long service but due to friendly and helpful staff members I am satisfied with my visit. read more

I found Banfield Pet Hospital to be extremely professional, treated my dog with care and spent the time explaining her issues. Dr. Dunn (I believe that is her name,) is pretty awesome. I see a lot of negative feedback but I can truly say the staff and the service is excellent! read more

I left this office years ago due to poor service. Went back for prescription food for my pet and they reminded me real quick why I no longer go to this location. The Banfield on 52nd and Wads was much more helpful. Using my prescription, they got me a banfield script card. I use them for the food as they have a bigger stock than my current vet. read more

I have been bringing my dog and cat to this vet for years and have never had a bad experience. Front desk employees are always nice! I have had poor experiences at other locations but this one is great read more

Just got back from Banfield at Westwood. 4lb Chihuahua for a checkup. Here was my experience: 1. They refused to allow me to go with dog for exam. They made me wait in my car, I did not even get to meet the vet and do not even know who the vet was that I was entrusting my dog's care to. They used covid as an excuse not to let owner in exam room. Complete non-sense, maybe if you are worried about it ask the owner to wear a mask! Not acceptable!! 2. They called me 10 min after leaving her, (I was sitting in front in my car) they said she needed a dental cleaning (at a separate appt) and that if I signed up for a Wellness Plan ($47 a month plan) that would be included, but she needed some extractions and those would not be included. They also said the vaccines she needed would be included as well. I said ok, I will do the plan and go ahead and give her vaccines. 3. 5 min later they call me back again to talk about the extractions some more, they now said the extractions would cost $2000++ even with the wellness plan! This $2000+ is for pulling a few tiny little chihuahua teeth, said NO of course, I do not want the plan and I do not want the vaccines. (why did you not mention the ridiculous cost of extractions when you called me the first time!!). So I said I will pay for the checkup and be done. They said they already did the vaccines so too late. I already had gotten a quote form another vet, range was from $350 up to $700 TOTAL if they did extractions (and I did not need to sign up for a $47 a month plan). 4. They charged me $138 for the visit. The prices they charged for vaccines were very high!! I will not be coming back.... read more

Negligence, injury to my pet. I brought in my cat to surgically remove a bladder stone. When I came to pick him up, the vet let me know that when they were prepping him for surgery, someone on their team switched water with alcohol by accident and used it to "hydrate" my cat's mouth before surgery. This means rubbing alcohol was swabbed on my cat's tongue. This made his tongue swell up to where he bit into it and bled. At the time, they thought he was having an allergic reaction to the anesthesia and even administered drugs he didn't need to "reverse the effects of the drug he was reacting to". They then found out after the surgery about the mix-up. I was very polite in the moment as I thought the damage was minimal, but that all soon changed when I got Oliver home and realized how bad it was. My cat's mouth is so swollen that he can barely get food down, and cries in pain when he does eat. He is extremely distressed and if I didn't know better, I would think he had undergone oral surgery based on the amount of swelling. I don't even think he's noticed the scar on his abdomen - the thing I had brought him in for to fix. That's not to mention the first time I brought Oliver in to be checked out at another Banfield location 2 years prior when I found a little blood in his urine. They didn't even do a urinalysis, saying it was normal. Fast forward to me getting a 13mm stone removed yesterday. In addition, I had a 6 week old kitten who I had to have checked out twice for an upper respiratory infection that got worse after the first vet said it was nothing. I'm just disappointed, appalled, and feel so bad for my poor kitty. Choose a less corporate vet for your pet and don't make the mistake I made. read more

Worst office ever. I took my dogs in for two different exams. They mixed them up and cleaned the wrong dogs teeth and did the wellness check up and vaccines on the wrong ones.... It was super. And dear Lisa R, representative person. You think I didn't talk to you? You said in your defense they aren't like people and you can't ask them to verify their names.... So I had the person read my dogs description from their chart and asked if that matched that dog. read more

This place needs to be shut down. That is why I am writing this review. Do not take your pet here. They are more focused on money and setting up your pets on their insurance than the actual care of your pet. Due to their negligence and lack of care. Our dog passed away. They continuously misdiagnosed him and masked the problem vs them to take care of it. We did land up taking our dog to another vet, but at this point it was too late. Again, this place needs to be shut down and the Vets have their licenses revoked. DO NOT TAKE YOUR PET HERE!!!!!! read more

Oh if only there were a "negative star" review. We switched to them after our vet of many years retired. It has been nothing short of unbelievable how BAD they are. First appointment we had, we met with the vet, vaccines were up to date, and left. We needed a prescription refilled, so I transferred it to them from PetMeds and they said we had to come back in for another visit because the vet we saw was a roving vet. We did this. Got bloodwork done, got one prescription refilled. Two months later when we needed a refill they said we had to come in for bloodwork, so we did. Tried to get the script filled and they said we had to come back YET AGAIN to discuss options. Took her there today and was greeted by a "tech" who did nothing by try to sell me insurance. Even after I told him all I wanted was to figure out the prescription, he continued the sales pitch. He then said he would get the Doctor - I sat there for another 15 minutes with NO ONE coming in. I took my dog to the front desk, told them we were leaving and they just did NOT care one bit. DO NOT TAKE YOUR PETS HERE - THEY ARE SHADY SLIMY CORPORATE OWNED SALESPEOPLE, THEY DO NOT CARE ABOUT ANYONE! read more

My Bella has been on a Banfield pet plan for 7 years. I am disappointment today as I had set an appointment for immunization. We arrived on time and there were multiple people waiting inside and the pets had multiple "parents" checking them in. If you are only allowing 3 people in total in the check in area, you should advise only one owner be allowed for the check in instead of telling others to wait outside. Also, the gal at the desk did not need to be so rude when asking me to wait outside. I am not going to stand outside in the cold with my dog on a Sunday afternoon when I am on time for my appointment. Schedule your appointments accordingly or have appropriate staff for check in so that people are not waiting outside, or offer curbside pick up. I fill be finding a new vet that offers curbside check in and staff that is not rude. read more

Made an appointment for my dog (supposed to be 30 min). After over an hour of sitting the in the car (due to covid restrictions we were not allowed inside) while they had our dog inside they called and told us they got busy with prior appointments and could not run the tests we needed. Huge disappointment that my dog did not get the semi urgent care she needed, they not only wasted our time but prevented us from going elsewhere to get her the care she needed. We understand situations come up but there was 100 different ways this could have been better handled. read more

If you care about your pet DO NOT take your pet here. This is place of business that operates for their bottom line not because they want to help animals. No acute visits are available - they want you to drop your pet off and they put them in a "holding tank" until they are able to see them (in between surgeries) - they could be ther for the better part of the day. This can be traumatizing to a pet. Poor customer service and no understanding of how a pet can be part of your family. read more

It makes me sad to say that I have had many unfortunate issues with Banfield hospitals. I have really appreciated the pet wellness plans, which is the main reason I have continued to stick with Banfield as my pet provider for many years. My worst, most recent, experience ever, came from this Banfield location (Westwoods Shopping Center; Arvada ,CO). I brought all 3 of my dogs in to this office at the same time, which I thought the clinic would be used to handling. When I talked with the vet tech in the examination room, we reviewed what each dog had been brought in for. The vet tech specifically stated, "I'm sorry for being so detailed, but sometimes, THEY, can still screw things up if I am not specific." That actually made me feel good that she was going the extra mile. For additional detail, my two larger dogs came in for dental cleanings, which required anesthesia, while my smaller dog was there for a comprehensive and any necessary shots. I came to pick up my babies that afternoon and we headed home. On the drive home, I noticed that my smaller dog looked very tired and groggy. When we got home, I let all the dogs outside and noticed my smaller dog was not very interested and stilled seemed oddly sedated. I have never heard of needing to give any type of sedation or similar type of treatment to a dog for a simple comprehensive exam and a few shots. Additionally, I noticed that both of his legs (right above his paws) had been shaved. That was when I began wondering if they had performed the wrong procedures to my dogs. I decided to call the hospital and make sure they did not switch my dogs procedures. The lady at the desk confirmed that my dogs had received the correct procedures. I ask her to double check with the doctor. She asked the doctor and still confirmed all 3 dogs had received the correct procedures. I still had a feeling that they were just brushing off the situation because of uncertainty on their end. After about 1 1/2 - 2 hours, the hospital called me back and confirmed that they had switched my smallest dog's procedure (simple comprehensive with shots) with one of the larger dogs who were intended to receive a dental cleaning. My smaller weighed in at 42.4lbs on that visit. The larger dog that was involved in this situation weighed in at approximately 62lbs. I was there. I put her on the scale. The vet tech who called me to tell me the bad news was apologetic, but not in a sincere way. He told me that the "good news is that Vivi weighed in at approximately 41lbs that day". He told me this to ensure to me that the anesthesia administered to my smaller dog (42.4lbs), who received the dental procedure, was not too harmful. This is when I really started to get concerned. How could my 2+ year old dog have lost 20+ lbs in a month? How could she weigh the same as my small cocker spaniel? Vivi, the larger dog, is a Labrador/Pitbull mix. The same day I brought all my dogs home from this visit, I weighed Vivi myself. She weighed in at 62lbs. I told the vet tech he was incorrect. I informed him that I was there when my larger dog was weighed and that her weight was around 62lbs. He didn't have much more to say besides that I could come back in another time and they would fix things, or that I could go to another Banfield. It took almost 2 days for my smaller dog to get back to normal after the unnecessary anesthesia. Did I mention that he had received a dental cleaning 2 months prior to this situation? And that he is/was almost 11 years old (Birthday 12/11/08)? My Banfield providers have informed me multiple times that it is not healthy/safe to put older dogs under anesthesia throughout small time spans. Yet this Banfield provider also told me that what happened to my dog was ok because the anesthesia for the dog who was supposed to be put under, weighed in at a similar weight to my smaller dog. I'm not sure if they were trying to cover their mistakes, or they truly just had no clue. I am a very understanding person, which may explain why I took around 2 months to speak on this situation. I don't want to hurt anyone who works at this Banfield location. What I want is for people to be aware that I have been through multiple negative situations at this clinic. I truly feel that I need to give others a warning. I love my dogs, like they are my children. Don't let people who are only there to receive a paycheck be privileged to work with your babies. It's a sad, but true situation. read more

Great and quick service. Anyone who has given a negative review of this pet hospital are 1- A Karen 2- unaware that you are getting an incredible cost to service ratio. I have had nothing but positive experiences here but also understand that life happens and if in the future there is a delay in my service or the inability to fit my pet in, it's not their fault. read more

We feel completely taken advantage of. We took our dog in for a sedation and an X-Ray, which we had an appointment for. He was there allll day and we had to call them to find out what was going on. Our bill was over $600, for an X-RAY!!! Why? Well they said that they didn't have anyone in house that could interpret the X-rays so they had to send them out to a specialist ($150). Okay... So they knew were coming in for an X-ray but failed to mention that they couldn't actually interpret the X-rays. ?!?!? They should definitely tell the owners that their bill is going to be much higher than expected and ask permission. We called 2 other vets and this same service would have been $200-$350. That's a HUGE difference. We feel totally taken advantage of and ripped off. read more

This is a great primary care vet office (not a hospital, if you need a hospital go to wheatridge). The staff are great. I like Sheena and Renee the best. They LOVE my pets, and take such good care of them. I have three dogs and two cats and am quiet the frequent flier. read more

I've been taking our pets to Dr Klenz for several years now and I so appreciate everyone at this office. We recently had to say goodbye to our sweet old cat and everyone there especially Dr Elds went above and beyond to make sure we had the information we needed and took the time to explain the process to our daughter in a kind and thoughtful way. I love that they're up front about charges and that they genuinely care about our pets. read more

I would give this place zero stars if it was available. This hospital is horrible and the whole Banfield system is corrupt. If you are considering bringing your pet here, think again. We started at this clinic when we moved to Colorado, knowing that we will be on the road a lot felt it would be a good option. Before we left Colorado our dog needed dental care we were told about the "Wellness Plan." At the time they had no literature or handouts that explained the plan, all they did was jot some notes on a piece of tablet paper (how unprofessional.) I kept getting different stories as to how the plan was set up, how we were charged and the services that were provided. The day that my dog had dental surgery I came in to pay for the plan and the services and the amount had yet changed again. I was "furious" to say the least. They did adjust for me and apologized telling me that they add the "extra charges to those that choose to pay monthly installments. (We paid in full!) Just another way for them to gouge their customers. (So if you make monthly installment payments you are being added an extra fee for administrative services, just know that!) I was also told that these wellness plans are covered in all 50 states throughout the US. We are currently in Southern Utah and the nearest Banfield is in Salt Lake City, over 6 hours away. I called the Arvada office and spoke to Ruby telling her I was having an issue with one of my dogs and would like to know if a VET or a VET Tech could call me back. She reassured me that she would have one of them do that and understood that driving 6 hours was out of the question. After 2 hours I and no phone call, I called back. I did speak to Ruby again and she had no recollection of the conversation and had not even passed the message on to anyone (she admitted that!) She then asked me if it would be ok for the VET to call me back tomorrow? I agreed and still tomorrow came and went and no phone call. This clinic and from what I am reading, a lot of the other clinics pride themselves on taking money from their customer and not following through in providing services that were promised. How hard would it be for me to have a conversation with a VET on the phone to get their take on what's going on? How urgent it is for me to get her to a clinic? Or if there is anything I can buy over the counter? They have already taken my money, so it shows me where their priorities are. Please don't read just my review, please get on FB and read their reviews, get on instagram and read their reviews. This place is absolutely criminal, their priority is not taking care of animals, their priority is to make money and that is it!!!!! read more

We entered on Sunday, May 24th around 11:50am, our dog was limping really badly, would barely move and so we went to this pet hospital. As soon as we walk in the first thing the receptionist asks is "do you have an appointment" while our dog is whining and clearly in pain. Like "sorry, no we don't have an appointment we were expecting this?" She then goes, "well Have you been here before?" "No we haven't" "well what happened" so we explain the situation and she says well i'll go check with the doctors. Comes back and says they can't take us in but we should go to urgent care instead. In an emergency we went to this pet hospital not knowing about the urgent care down the street at the time and we were happy to drive to the urgent care. The problem with this receptionist was that she showed no sympathy and was extremely rude to us while we were frightened for our dog. You literally have one job and that's to help make clients coming in feel secure and comfortable that their dog will be fine with your care. We were googling a different place to go the moment this lady spoke her attitude was that bad. read more

The front desk was extremely professional and kind when setting up my cat's appointment and checking us in. I originally brought my cat in thinking that it might be time to put him down due to a combination of his age (14) and his recent symptoms but it turns out that all his horrible symptoms were because of an overactive thyroid. Yay! Now he just eats special food and he's already doing so much better! I can't thank Dr. Klenz and his tech enough for their thorough exam and understanding attitudes in assuring me that I can have a few more years with my kitty. I will definitely be bringing my cat here for future appointments! read more

Kudos to Dr. Lauren Butler and the awesome staff at the Banfield @ 64th and Independence in Arvada. Our rescue Tabby, Puddy Tat, was given great dental care and all the shots he needed to remain the friendly, loveable and curious creature he is! We'll be back. Please consider this place if you want quality, professional care for your pet in this area. read more