My little baby was having some allergy issues, so we paid a visit to Banfield. They were very patient with my very irritated kitty and we're thankfully able to get an exam done. Turns out it was nothing major, but I appreciate their calm demeanor throughout. read more

Banfield Pet Hospital - Exam room - Veterinarians Near Me - Columbus, Ohio

I took my boy newt to the Banfield in Easton to get checked out. He wasn't doing well, wasn't eating, wasn't drinking water normally, and other things. I took him let them know what was going on. They ran some tests. Tests came back and one doctor said it was "life threatening levels" that had come back but that they should be able to figure out what to do to help him. I got talked into getting an optimum wellness plan, I had been laid off a couple of months ago so I knew I couldn't carry a $1000+ bill so I figured I could do $75 monthly. Then they started running more tests and tacking on more bills, I went to go check out and the first day it was $250, the next day it was $150 for an IV fluid transfer that I never gave consent for them to do. I was then given a prescription because they had swore up and down that my boy had diabetes, I didn't feel that the diagnosis was proper or accurate but I was willing to do anything because this is for my soul cat. They asked that I make an appointment to come in next morning so that I could be properly taught how to give insulin. I come in and the vet tech looks at my boy and asks me how he's doing, I told her the rundown again and her face looked horrific due to them trying to diagnose my boy with diabetes. A cat with diabetes would be eating is what the vet tech said, my boy hadn't eaten in 4 days. Didn't want wet food, didn't want his dry food, didn't want his treats, or his churus. I was then told that he was not diabetic that he was actually at the end stage of severe liver failure. He had jaundice so I had to make the decision to put my boy down after evaluating his quality of life. I went to go cancel the wellness plan and they are now saying I either have to pay $75 each month for my boy who is now dead, that they didn't do anything to help him, or I have to pay $890 to cancel. To say that I am infuriated would be an understatement. You are a pet hospital, you are dealing with peoples fur babies and their loved ones. You should not be this negligent. Avoid Banfield hospitals at all costs. read more

It was totally by accident or fate that I ended up here (and also the same can be said for my new kitten) but I ended up with a stray kitten on the fly one day and knew he needed to get to a vet ASAP as he had been presumably dumped into the woods for who knows how long before I got him. Originally, I was looking for a mom & pop vet clinic but I couldn't get in anywhere within a decent time. That's when I stumbled upon Banfield and was honestly put off at first because it seemed like a chain corporation that was going to be money hungry. However, they were friendly and they were able to accommodate my needs and schedule so I said why not. Choosing Banfield ended up being a really good choice for me & the kitten and my perception was totally off!! Every one of the staff here is SO friendly and you can tell they care about animals. I think they deliver top notch customer service for us humans and care for our fur (or not fur?) baby's. My new kitten, Rupert, has been here for vaccines and just got his neutering done. The team obviously did a great job as he is healing nicely and even felt fine enough to want to play as soon as I brought him home. The staff has called after every visit to check up on him as well which is nice. I was so happy to hear at pick up that day that even though my kitty was scared before the big snip when I dropped him off, the staff carried him around to make him feel cozy. The hours are fantastic for all schedules as they have later evening and Saturday/Sunday appointment times which I love. The membership is also a good deal for kittens if they need all their shots/neutering/first year care. Even though I had a preconceived notion about a chain vet clinic, I couldn't have been more wrong and I'm so glad I wound up at Banfield Easton! read more

A few things bothered me about my visit to Banfield in Upper Arlington; am I being too specific? We all love our pets, I'll let you decide. I pulled into the car park and called their office, as is what all vets do since the pandemic, and the receptionist said, "Well, we'll check to ask the doctor if she can see you" and I became confused - this was an appointment that I'd scheduled two weeks prior. I might have been 3 minutes late (literally), but suddenly my spot was possibly forfeit? The staff came out to pick up my cat and immediately presented brochures and paperwork for monthly payment plans I could sign up for, all before they'd seen my cat! The doctor, a Dr. Martin, shouldn't be judged because of their voice, but her teenage tone had a horrible Vocal Fry to it- when she said, "Your cat has an ear infection - I don't know what kind..." and "I think your cat might have-". Now, the news I heard wasn't good, and that's not the vet's fault, but it was a costly plan and I'd felt better if she'd been more professional. Hopefully, someone can make some improvements - my experience was not a good one. read more

Banfield is highly recommended for wellness pet care. They have monthly plans to help manage the cost of care. They are honest and upfront. They really care for my dog and take time to explain things. Based on my busy work schedule I am able to drop off my dog in the morning and get to pick her up after work while she gets her checkup. They contact me if they see anything unusual that may need my attention. They communicate if anything will cost me extra than what I requested prior to treatment so I am not surprised with the bill. Overall, I enjoy the care and recommend that you take your dog. read more

The plan automatically renews without written permission. The Dental that you pay monthly for ends up costing you $900. They continually try to upsell you maximize the bill. DON"T SIGN UP FOR ANY PLANS! read more

HORRIBLE ORGANIZATION! Signed my daughter up for a membership for a kitten who already had all it's vaccinations and did not review anything. Called corporate office and rep spoke over me and hung up on me. Extremely unprofessional and expensive. read more

Last Saturday, we discovered a pug in our back yard. We went up and down our street looking for its owner, but had no luck. I posted on Pet FBI and made a public post on Facebook. After a few hours of searching for the owner, we took it to Banfield Pet Hospital as it was after hours and only few places were still open. Our primary purpose for the visit was to find out whether the dog was micro chipped. Susan was our veterinarian, and frankly, we could not have been more lucky. She went above and beyond her job. The dog was in very poor condition. It seemed maybe its nails had never been clipped. She took the dog in the back to clip the worst nail, but since the pug was so patient, she went ahead and clipped all her nails! On top of that, she cleaned her ears! Mind you, we had no appointment! This is how great and accommodating she was! Susan brought it to our attention that the pug has an infection on her foot as well as an ear infection. It's been days now and no one has claimed the pug. I plan to take the pug to the vet tomorrow to treat the infections. In addition, it seems we may have already found a loving home for her. I am so grateful for Susan's guidance and hard work. It is clear she is in the right profession! read more

I recently got a puppy, Basil, and took her into Banfield to meet Dr. Chris Kolb and his lovely (what I assume to be) vet tech for just a regular exam. However, I found out my pup was incredibly sick and not as healthy as I thought. The vet tech walked me through all of my questions and all the medications she needed to take and took all the time I needed to assure me everything was in order. I'm sure I probably backed up their appointments by an hour or so because we had to check so many things- but they did not rush me at all. They are on the expensive side, but I know that Basil is in very good hands when I take her there because they really care and are absolute professionals. read more

The receptionist turned us away, because she said we missed our appointment. She said, "I called to verify your appointment yesterday." That's it she called....didn't leave a message and didn't try again, no verification was made. She offered to reschedule the flu shot for 6 days later. Why would I waste my time and gas driving back after such poor customer service? I drove 12 miles/30 minutes each way. I have better ways to waste my time and gas. read more

Banfield is more than just a vet hospital for me and my dog, as I have been taking her to this location now for more than 6 years, and the staff is great. They always know who we are as soon as we walk in, and they treat my dog as kindly as they would their own pet. Although they can be somewhat expensive, I always know my dog is receiving the best possible care, and all of my questions and concerns are always addressed before we leave. Since my dog is now in her older years, it is comforting to know she is going to a vet that truly cares. Banfield has been around for many years, and they have a great amount of experience in dealing with dogs. I would highly recommend Banfield to anyone looking for a new vet, or for anyone who has a new pet. You will definitely be treated like family here. read more

Thank God for this awesome place! I had taken my super hyper dog to the dog park to run off some energy. After about an hour he was more than tired and ready to go home. As soon as we got home I knew something was wrong. My poor doggy was gagging, coughing, acting like he had something caught in his throat & puking up small amounts of vomit. Because it was so late, we were unable to contact our normal vet (it was around 9pm) so we had to tough it out through the night. 1st thing my husband and I start trying to get in tough with our regular vet. No answer. After about 2 hours of not being able to get ahold of them I remembered seeing this place when I had dropped my dog off to get groomed @ Petsmart so I told him to give them a call. They immediately answer the phone. They told my husband they were COMPLETELY BOOKED UP FOR THE DAY, however, they would be more than willing to work in him between patients and to be there around 3pm. So he gets there around 3pm and his cough is SO LOUD they instantly give him is own room and see him shortly thereafter. Turns out he has the worst case of kennel cough they have ever seen. The vet said she had never heard a dog cough so hard and loud. She gave our baby an antibiotic (I guess dogs are more prone to get other viruses when they have kennel cough) and an anticough pill. We could not have been happier with the service they provided. Thank you! read more

I love this place. They had a wellness plan that we bought and they have been nothing but kind and professional with my dog

Very satisfied with the service I received here. I'm a first-time non-fish pet owner, so I wasn't really sure what to expect when I brought my cat in. The lady at the adoption agency had recommended Banfield, so here I came. Arrived a few minutes before my appointment, and was promptly led to a room where I could let my cat get settled in. The vet student whom I saw first was very sweet, but seemed to have some trouble understanding some of the questions I had regarding their services. After she did an initial exam on my cat, she went out and spoke to the vet, who later came in and did some additional examination and testings. The veterinarian was very knowledgeable and gave me a lot of good advice about caring for my cat. I also ended up getting their Essential Wellness Plan, since my visit that day would've cost close to the annual fee of the plan anyway. Plus, the plan lets you bring in your pet at any time for no office visit fee, and I think that feeling of security is very valuable. And, since Banfield is a national chain, I'm also able to take my baby girl to whatever location is nearest if we're traveling and something comes up. They really do try to work with you to make caring for your pet as convenient as possible; for that, I am incredibly thankful. read more

I started taking my rescue pup here this year and wow. What an amazing and caring team. I've been to other vets in the past who had left a very bad impression on me so I was nervous to go somewhere new for fear it would be the same song and dance. I'm beyond grateful I started going here. Going to the vet now is something I look forward to. I enjoy everyone I've interacted with here and they truly care about my dog. They also have wonderful preventative plans with low monthly payments that really help with the cost of care. I would absolutely recommend this office to someone looking for a vet. read more

Was not helpful when my dog needed emergency dental care.

We weren't happy with the veterinary hospital we were taking our schnauzers and my folks recommended Banfield. We made appointments for our two older schnauzers for their exams and ended up purchasing annual wellness plans for them both. The plans cover many of the regular costs of pet care and include significant discounts on most services. The annual costs of their plans with Banfield are less expensive than the average of their past annual vet expenses... We could not be happier with the care at this location. The doctors have spent so much more time with my pets durning visits providing the most extensive care and thorough exams they have ever had. The doctors can access my pets entire history on monitors in the exam rooms and review all recommendations and costs before providing care - so I always know exactly what my charges will be. They call the day prior to remind me of my appointment but also the day following to check on my pets. They are genuinely caring about our pets from arrival until we leave. Their wellness plans are also usable at locations across the country so they can receive care and their records accessed almost anywhere. We love to travel with them so this is a plus. read more

Had a terrible experience with Banfield. Our cat was very ill. Wouldn't get up, pretty much stopped eating. When we took her in she was moving around (because her adrenaline was going). The vet made us feel like we were crazy for bringing her in because according to him she was acting normal and more or less ignored our concerns. They did blood work and when it came back almost normal they reiterated that there was nothing wrong and it was weird that we brought her in. We asked the vet multiple times to give us an idea of what it could be and it felt like he was afraid of getting sued. He would give us 0 information as to what she could possibly have. We left there with the feeling that we were crazy for bringing her in. We took her a few days later to a vet that listened to us and she was quickly diagnosed with metastatic bone cancer. We lost her 1 week later. Because of how the vet treated us and our sweet kitty, I will never go back there read more

I've used Banfield Vet Hospitals for my cats for many years. The last time I went to one (October, 2020) the level of up sell was so off putting I didn't go back. They charged me $40 just for an ear cleaning. I decided to give the company another chance and took my kitty in for a checkup and ear cleaning today. They charged me $49.95 for an office visit and $27 to clean her ears. I thought that was reasonable. I knew she needed a dental and asked for an estimate. The vet said she might need an extraction and they wrote me up an estimate. Usually a feline dental runs around $350. OK add maybe $150 for one extraction. Their estimate was a whopping $908-1135. There were three separate charges for anesthesia, two separate charges for XRays, three medications, a $53 charge for the use of the surgical instruments and a $5 medical disposal fee. They listed $49.95 for another office visit. I've never been charged separately for an office visit with a dental. It was always included. Apparently Banfield is more concerned with meeting investors' expectations than pets and their owners. Now I have to find another vet (from Yelp this time) and pay for another consultation. read more

One of the smoothest vet visits I've ever had. My cats were very nervous when we first arrived, but the whole staff was so nice and helpful that they were out of their crate and exploring before I knew it. First appointment went great! Then one of my cats got neutered and the other had his teeth cleaned and the results were awesome! Thanks so much to the doctors and vet techs that made this experience so seamless. Will recommend to anyone looking for a new vet! read more

I think the vets are bonused on what services and materials they sell. Only one nurse that I've encountered, Susan, knows what she is talking about at Easton and understands customer service. Get VPI insurance and see a vet who cares about your pet, not the $$$. I cancelled (I set up for non-renewal) of my optimum wellness plans (2dogs) after 6 years...and customer service actually hung up on me (after I declined free months) while I was in the process of doing this...and after I had already held 15 minutes! I couldn't be happier to no longer deal with this organization. read more

Awful, awful, awful experience!! We purchased the puppy wellness plan for our pup about a year ago. Our plan is about to expire and we wanted to have one last checkup and talk about our options for adult plans. Grove City, our normal location, could not get us in before then... which, isn't that the whole point in purchasing a plan? To take priority??... Anyway, we schedule an appointment for Easton and they bumped our appointment back 30 minutes, we show up 15 minutes early and are told it would be 2-3 hours for a simple wellness check... no concerns, just a check-up. We drive 45 minutes out of our way so we agree... 2.5 hours later we receive a call asking what exactly we would like done.... we pulled our dog without being seen. Probably not doing the adult plan now, awful, awful, awful experience. Why did I pay $1,000 to "take priority" but my dog waited in a cage for 3 hours to have the vet listen to his lungs and check his ears?! I called the vet to ask what exactly they did... they're dodging my phone calls. Thanks Dr. Brittany... for nothing! ‍ read more

Similar to another review, we used Banfield at Easton on a Sunday because our regular vet was closed. I can see us using Banfield again as an "urgent care" when our regular vet isn't open. Our dog tore his dew claw on a Saturday evening and it was sticking straight out from his paw. You could tell it hurt him quite a bit, and Banfield was able to take us as a walk-in within minutes after arriving on Sunday morning. It wasn't cheap, but they gave him IV pain meds, removed the claw, bandaged him up, and sent us home with more pain meds and an antibiotic. It was quite a painful experience for our pup, and I am happy that he is now on the mend. read more

Wow...not what I expected...in a good way! I am staying in temp housing after moving here from out of town. I wanted to board my dog and get her groomed, but after having vet records transferred from my previous state, found out one of my dog's vaccines had expired last month. In a rush to get her groomed and out of convenience, I booked an appointment to get her missing vaccine at Banfield Easton. I was skeptical b/c it is attached to PetSmart (nothing against PetSmart, but wasn't sure how legit a vet attached to it would be). The entire staff was friendly to both me and my dog, very knowledgable, and did not rush the appointment. They were all very experienced, most with an OSU background or other local credentials. There were 100% concerned the whole time about my dog as well as my experience. What I didn't know was that PetSmart does not own Banfield. They are actually locally owned by local vets. I'm guessing it's a franchise situation, but a very good one. They have a great wellness plan that you can pay monthly or at once that includes standard services over a year (2 regular checkups, discounts on medicine, free anytime visits to the vet, and add-ons like teeth cleaning). This really is one stop shopping, with the vet right there, boarding and grooming at PetSmart, and of course everything your pet could need in a store. A neighbor recommended it to me, and like I said was skeptical, but what a great experience it was! Although I'll be moving downtown, I will take my dog here for all her vet, grooming, and boarding needs. (Grooming and boarding reviews to come.) read more

Banfield Pet Hospital - Veterinarians Near Me - Columbus, Ohio

I have a regular vet we go to however my vet is not open on Sunday's. As a pet parent we all know our furkids tend to get injured on off hours. Medvet is extremely expensive and I avoid them if at all possible. Fortunately Banfield is open on Sunday and I was able to get my dog in right away to be seen for a possible corneal abrasion. They were very friendly and helpful. And since it was my first visit, they waived the office visit fee. The meds were a little pricey but all in all I was very pleased. Great place to go to in a pinch. read more