BEWARE. The staff and Dr. Ortiz are great. However, I took my dog in one day because something was wrong with my dog. And when you know something is wrong with your dog, your gut is right. The "substitute" Doctor who was filling in for Dr. Ortiz convinced me that my dog was ok. I begged them to do X-rays and Ultrasounds. Nope, "the bloodwork said he was ok". Well, a couple weeks later, my dog bled from the inside out, was hospitalized, diagnosed with masses on his spleen and liver. He had 3 masses, a very bad gallbladder and his testicles were still inside of him. This Doctor even told me "if it were my dog, I wouldn't worry about it." I took her word for it and guess where it got me. $13,000 later and possibly another $10-15,000 more if he needs to see an oncologist. His Gallbladder was removed, his testicles were removed (even after they said it was not in there), his 3 masses were removed and his spleen was removed. He is recovering now. Be careful here yall. We caught this right in time and he may need to have Chemo, but we are taking this one thing at a time. read more

PetSmart Grooming - The photo proves that they failed to check my dog thoroughly. This photo was taken at the animal hospital. - Veterinarians Near Me - Irving, Texas

So, being newly accustomed to our family pet's diabetes, having been off to college and not really having been present to hands-on manage our family dog's diabetes, I believe it's absolutely normal to have a lot of questions. Lydia, the Manager of this location has stated that the chief of staff has made it apparent to her that even for questions regarding my dog's diabetes, I am to pay $67 every time I call them. She didn't even offer the diabetic wellness plans to us to help us out--the Irving chief of staff did after receiving a complaint. Please avoid this location and all other banfields. Dr. Ortiz herself is great--management not so much. Dr. Ortiz also has great bedside manner which is really appreciative. They lack empathy and an ethical standard of business. read more

Hi, I'm a dog mom. Here to give my experience, I use to like banfield until I realized they don't care about your pet. When I went to pick up my dog , the nurse ( not the vet ) was bringing my dog out and I stood right infront of the door which is how I was able to catch her cussing at her and calling her names. one of the things she said to my dog is " fucking crazy stupid dog " and this was said by the white girl with arm tattoos. Kinda like a tattoo sleeve on her lower arm ! And when I said something about it , they just said " oh maybe she was having a bad day " . 2. They don't watch your dog in their. They lied to me and said they toke off my dogs harness and it was outside the kennel , yet they call to tell me she slightly chewed on it and was able to pull it inside her kennel ? WHEN I GOT THEIR , she had completely chewed through a HARD ROPE HARNESS ! Which takes a very long time to completely chew threw 4 layers ! and then the spot where she chewed is the spot that was directly under her mouth , clearly showing she had to have it on to chew on that exact spot. LIARS LIARS ! DONT TRUST THIS PLACE ! read more

Always professional and interested in your pets they let you know what's occurring each step and answers each and very questions. Golden and Beige are very happy there. They recommend helpful read more

See all

I booked an appointment online a week ahead. I received an email that said CONFIRMED APPOINTMENT. Then THE DAY BEFORE my appointment they called and said "we received your request for an appointment tomorrow but we don't have any availability" This was super annoying, as the appointment was for a new puppy to get vaccinated. They said their system was broken where the online appointment schedule was in accurate. I understand systems break, but you should be more on top of things instead of calling clients the day before and not being upfront about what happened read more

This location is staffed with a very caring team and Dr. I appreciate the urgency around my let's needs. They did forget about me during checkout but the waiting room was very full and it was the end of day. Would recommend simply based on the fact that my dog actually seemed at ease when I picked her up. Most of the times she is super stressed. The vet himself carried her out for me and made sure I knew what my next steps for her care should be. read more

Awful place. Made an appointment and when I arrived, they could not find the appointment. They added my dog in their system as a drop off and waited close to 3.5 hrs to pick my dog up. Also, I called to see when my dog would be ready to be picked up and they had me on hold forever and forgot to answer the phone so I just hung up and went there in person. Would not come here ever again. Poor customer service. read more

My Boston terrier is having breathing problems. She is eight years old and I have had her since a pup. They did $180 worth of blood tests and nothing came back, so he said that I could get an antibiotics, but she probably doesn't need it. He then sold sold me heartworm preventative medicine for another $35. Then he told me to come back if she doesn't get better. How is she supposed to get better if they didn't do anything to help her? He also asked me if I had ever had a dog before. I am 59 years old and I have had several dogs. He alluded to the fact that I must not understand that Boston Terriers have a breathing issue. No I understood perfectly the Boston Terriers have a breathing issue, but her breathing issue is three times worse than it's ever been and she snores even when she's awake. I tried to explain that. But all I got was to come back. read more

PetSmart Grooming - Veterinarians Near Me - Irving, Texas

I have been coming to this veterinary hospital for 15 years. I have had a couple of pets during this time. They have always gone above and beyond for my fur friends. Always caring and professional the very best. read more

I have been with Banfield since 2009 and with this location since Nov 2011. Dr. Ortiz and the staff have treated my pets and I with the utmost respect. I invest in my pets by participating in the Wellness Plans so if you are not enrolled, of course, it will cost a lot of money. Nothing in life is free, if you own a pet expect to spend money and stop whining about it. If you don't have the money, than give the pet up for adoption. Simple! The only other suggestion I have is to inform the office manager if she wants to speak negatively about a client, she should do so when they are present, not when they are listening over the phone. Thanks Banfield! Zoe read more

Only one star as I don't think I can post without. Have tried them periodically throughout last 20 years - sometimes they've had ok vets, usually not. The pup we brought in has chronic ear issues and we've tried soooo many different vets. This visit was particularly horrible. My dog's ear was so swollen it can be seen across the room and yet the vet COMPLETELY missed it and when we pointed it out he seemed oh so surprised. Oh and by the way that was the reason we brought her in. The first person at the front desk said they would most likely drain it and then take swabs for her ear infection. When we picked her up, another employee, a real "Karen" happened to be there and needless to say from the first words out of her mouth - which were $$$$$NOW - to the second or third comment which was "we will never see your pet again" to the vet whose hands shook so bad I don't know if it was a medical condition (sorta glad now they DIDN'T drain her ear - obvious reason - or alcohol that fine company rep "Karen" has nothing to worry about - I'm telling everyone I know what happened and pray their fur babies are not treated in the same manner. I'm going to follow the meds prescribed but if her ear hasn't gone down any she'll be going to another vet shortly. Please please if you love your fur babies, find a vet that actually seems to care as I really don't think the big Banfield corporation does. Never again. Burned me toooo many times, and yes, I feel dumb I chose them again. But NEVER AGAIN. read more

After spending my afternoon waiting at Banfield, I'm done with giving them good reviews. My appt was set at 4pm, I walked around 3:45pm because Cleo, my dog, just plain loves Petsmart. Twenty minutes, later one woman freaks out and gets everyone (at least ten people waiting) calling out "get that lady the freakin vet!". Okay I feel bad because her dog died via cancer. But waiting until 5:20 to be put in a room is ridculas. Right around 6pm, the vet strolls in and she checks to see how the spot healed. (after being spayed) All is dandy but wait what does she spot, a lightening in her coat. So they throw out the options and we go with two out of three. A ringworm test which comes out negative and then a skin scraping which yes it sounds and probably feels just as bad. Poor Cleo was scraped twice, the test is positive for "puppy" mange. Now every two weeks, mommy (me) gets to take cleo is for a bath and dip. My pocketbook is hurting, need I say more. read more

I actually had a very good experience with this Banfield and Dr. Ortiz. My cat started showing symptoms of a UTI over the weekend and since his vet is closed we walked in here. They got us in pretty fast even without an appointment and the staff was very friendly. Dr Ortiz was very honest with me and did not try to push X-rays that would have just been precautionary since my cat had no signs of crystals in his UA. The free first exam coupon saved us $40 and it was nice to give the vet a try with out wasting as much money. I would definitely go back. read more

I really love the doctors at this location and the vet assistants are so great with my pets. It can take awhile to get in and out during some of their busy times of day, usually in the 5-7pm time frame, when everyone is picking their "babies" up, but for the most part, it's really efficient. My dogs have seen all three vets at one point or another, but generally we work with Dr. Kordis for the consistency and patient relationship factor. She is always so compassionate toward all three of our pups, and to also toward us when things aren't going so well. She will speak candidly, yet exudes the highest standard of professionalism; she has an extraordinary bedside manner. She also is willing to refer us to specialists when a problem is out of here expertise range, instead of just playing a guessing game like some places would. Dr. Ortiz is a feline specialist, but when we've had emergencies (when my girl, Blue, ate an entire box of Dude Sweet Albatross fudge, for example) she has been on top of things. Even after Blue refused to swallow a dose of liquid charcoal and instead covered Dr. Ortiz and the 3 vet assistants with said black goo, she was able to laugh about it and love on Blue anyway. We've only seen Dr. Eklund once, but he was very sweet and my dog trusted him immediately. These folks truly love animals and put the utmost care into helping us keep them healthy and happy. A huge bonus with Banfield is that they can transfer your pet's records between any of their nationwide locations, so if you travel with your pet, you know you can get them the best care possible, with all the information needed to heal your best friend. They have several wellness plans available to help make preventative care and check-ups more affordable, which is particularly helpful when we have 3 big dogs we love like children. Most plans include vaccinations and doctor visits, as well as dental options and discounts on lab work, procedures and prescriptions. When you take your pets in for their regularly scheduled wellness checks and preventative care, they also generally give you an option to drop the pets off for the day, so you can just pick them up that evening after work. My schedule is pretty flexible, so I can usually take them during the daytime, but it's nice to have options. Being attached to PetSmart and their grooming center, it really makes for a one-stop trip for your pet care needs. My pups like to go for a stroll through the aisles after they finish their appointment and sniff all the wonderful (to them) smells and get loved on by other customers. It's just a great place, all-around. read more

We brought our rescue dog Toby here for a heartworm test, and immediately felt taken care of. Dr. Kordis and vet tech Suzy were extremely knowledgable, thorough, straightforward, gentle, and walked us through all information and every possible option and didn't try to rush us. I would recommend them to everyone! Best vet experience thus far and I've had MANY pets and gone to several places over the years. You won't be disappointed! read more

I love this hospital. The staff is very caring, and they charge much less than a normal vet. I took my cat here for surgery when he ate 13 hair ties. The staff worked quickly and gave him high quality care. Upon discharge, they gave me precise instructions, and Dr. Kordis called me several times to check up on my cat. This is the best there is. read more

This is a great place. I took my precious companion to them and was sn on the same day. The staff was very nice and Dr Ortiz was very patient and explained his needs clearly. They were understanding about my limited budget and kept the charges to a very reasonable amount. read more

I have been very impressed with the entire staff at this location. From the check in, examination and check out, every member of the team takes time and offers excellent customer service. I have a Senior dog with ailments specific to that age group and a younger one too. Dr. Ortiz is compassionate, caring, professional and knowledgeable. She always takes all the time my pets require to make sure everything is covered. I am very pleased with the care my pets are receiving. read more

I took my kitten, Baby here for his first Vet visit, and to sign up for their wellness plan. It is *not* insurance btw, it really is more of a payment plan for all your pets needs for their first year, so you don't have to drop a lot of cash at once. It works for me. Anyways, I cannot say enough about how awesome the staff is. They know their patients and their owners and call them all by name. It is the first vets office I have been to where the vet techs are just as awesome and friendly as the vets themselves. Everyone there is very knowledgable and takes the time to explain everything, and answer any questions we have. My cat also loved them, and that is huge for me. If he can be lovey dovey with people giving him shots, and sticking thermometers up his butt, they must be doing something right!! I will continue to take my pets here as long as Dr. Ortiz and her staff are here. I was so suprised and happy to find this kind of care in a Pet Smart vet. read more

I can't begin to state my disappointment in this location. They do not care whatsoever about your pets, as well as their Customer Service is very unprofessional. They NEVER have any appointments available for your pets and act like you are inconvenience to them. Called today to get my puppy in, was on hold for over 5 mins and then only to he told they still don't have anything, when the girl last week told me to call today. She by the way answered the phone like "yes" and stayed quite until I spoke first. I asked for maybe a prescription for my dog till then,but nothing. The girl who answered had not a care in the world about my dog and kept cutting me off. I have been trying to get in with them for about a week and half now and still nothing. You think they could be a little bit more concerned. They sure do take their payment out every month like clock work but can't try at least once try to meet the patient's needs. I work for a Doctor and even though we get slammed with patients both the Doctors will be more then willing to do a quick checkup or talk to thr patient, work may not be preformed right away but something to help them until they can do treatment or get in as soon as possible as an emergency but NOT these people. Which I do shop here and don't seem very busy to me. Im in here bow and nothing but standing and talking about what's for lunch. This irving location doesn't care for your pets people. Shame on you guys!!! Yes their are emergency places where people can take yhri pets, but cost you tremendously but thats why we have the payments that come out every month for these check up. This place and their payments are a joke. Upset customer and a sick puppy. read more

Two days after we got our first pet we brought him to this banfield location after no one else could squeeze us into their schedule. It was the best decision we could have made because Doctor whaba and the nurses have saved our puppy's life. After looking at Lincolns symptoms they realized he might have a very serious condition and they did not waste time giving him very rigorous treatment. They treat our puppy as if he were their own and we consider them family. Lincoln is just as excited to see them as he is to see us. They have been through a lot of tears with us and have never given up on him, even sometimes giving us calls to check on how he is recovering. They care just as much, if not more, about our puppy's health than we do ourselves. read more