Unbelievable lack of care and compassion What a stressful 24 hours. My 8-month-old pup, Sasha, was miserable last night barking, moaning, and acting incredibly uncomfortable. Because Sasha has been going to the Union Banfield since she was 8 weeks old and received all her vaccines there, I naturally rushed her there first thing in the morning. She has never been sick before, so I expected a little empathy. Instead, I was met with complete disbelief. After explaining how much pain Sasha was in, they flat-out refused to see her. They literally just slid a clipboard across the counter with a list of other locations and turned us away. To be turned away by your primary vet when your puppy is hurting is heartbreaking. Thankfully, I called the Watchung location, and they were the complete opposite. It turns out Sasha is just in her first heat and her symptoms are completely normal, but Union's total lack of effort to help a loyal, worried pet parent is entirely unacceptable. I will never bring her back to this location read more

If you can avoid this banfield location, I would. I've been trying to make a comprehensive appointment for my dog for the past 5 days and every single time someone picked up my phone call, I've been put on a "brief hold" that lasts 20 minutes. My issue was only resolved when I asked to speak with the manager and she was apologetic and gave me the first available appointment but it still does not make up for the fact that they are dismissive with the customers that call through the line. What difference does it make with a customer being in front of you vs on the phone? Both should be treated as a priority and unfortunately they take you as a joke unless you're in front of them, or stand your ground on the phone read more

They refunded us the fee we paid, but I still wouldn't bring my pet here nor recommend this place to my worst enemy.

Was contacted by Bansfield's regional manager and she explained (to my satisfaction) that it was a side effect of the sedation (different pets react differently to it). I was satisfied by her explanation, she also offered me a refund of $230 as a good faith gesture. All in all I am confident that everything was done properly to care for my dog. I thank Bansfield for their prompt response. Thank you. read more

It's okay. Not the best pet hospital in the area. Customer service is very slow. Cleanliness and hygiene of the place is poor. Everyone just takes their own sweet time. The doctors are okay. Not the best too I would say. I would definitely recommend the monthly insurance for your pet. Pick the highest tier because it will be worth it if anything happens to your pet. Dropping off takes 20-30mins and picking up sometimes can get longer. read more

I recommend this Banfield pet Hospital because of the fabulous way they treat and understand my pet Shiba Inu Kobe. The hospital is located in PetSmart Banfield pet Hospital of Springfield has a parking lot that's close to Walmart Home Depot HomeGoods Hook n Reel other places that make this a fabulous place to visit. The vet once they take it info will call you and let you know the status of your pet Banfield has many health plans for your pet that reduces the cost of vaccines and visits more than worth the extra bucks. Banfield Pet Hospital of Springfield being located in Petsmart makes it easier to pick up food treats toys and even set up an appointment to have your pet groomed Overall great location great staff read more

This place has absolutely terrible service. Not only are they extremely rude on the phone and in the office but it's impossible to ever get someone on the phone. I tried calling for 3 days, left voicemails, and continued to follow up with absolutely no response back. when you do finally get through to someone they place you on hold for 30+ minutes and are ABSOLUTELY rude to you as if you're the inconvenience having called to book an appointment for your pet. With all the negative reviews you would think their management would actually care and address these issues and not just respond to the posts like "I'm sorry you experiences this." read more

This place is absolutely horrific. Always trying to upsell in such a pushy manner. I'm Bieber bringing my dog back and cancelling the monthly service. read more

Do not bring your pet here. This Banfield is all about sales and trying to add things onto your service so they can make more money each visit. The representative tried to talk me into getting vaccines that my dog had already gotten last month. Her explanation was "Oh they don't last that long so it's recommended that you get it again". My dog just got these shots a few weeks ago. This woman was literally looking for any reason to give my dog something to charge me for. Please, if you care about your pets, don't bring them here. read more

Please if you love your pet, never bring to this place, I lost my dog because the veterinarians who works at this facility doesn't know read a lab result. My dog showed the first sign of anemia in October 2022 ( last time at banfield) they never told me anything about, this week he got sick and I lost him. Just now that I understand the labs I was checking the banfield labs and was there, all the signs. The only thing they think is clean teeth and immunizations. I feel so frustrated bc you trust someone, thinking they are doing the best to you pet, and in fact they are doing nothing. read more

Worst place to take you're pet. I signed my dog up for insurance. And dropped him off at 8 AM for a skin rash I went back to pick him up AT 5 PM and nobody had Checked my dog through out the entire day. On top of that they told me that they don't feed the pets or give them water while they're there. This happened twice in 3 months. Most of the people that work there are very rude. They look like they don't want to be there. If you love you're pet. STAY AWAY FROM THIS PLACE. read more

I usually go to the Woodbridge location but due to Covid-19 They where closed and I had to bring my dog to Union. I called the week before to schedule my appointment for Monday 5/11/20 upon my arrive I was told I didn't have a appointment which was odd seeing as my file was transferred the week before so it proves I called. I was not able to come back Tues. or Wed. so I rescheduled for Thur. 5/14/2020. I dropped off my dog approximately 9:30a.m for a routine Wellness visit. My fiancé arrived at Banfield to pick up our pet approximately 5:00p.m. Upon leaving the facility, He noticed Jax being very distressed and whimpering. As he was putting Jax in his vehicle, he noticed that his mouth was full of blood. Immediately brought Jax back inside Banfield, Union and informed the staff of the situation. He asked why the dogs mouth was bleeding and was told he may have evening biting the cage waiting for us. The staff took Jax back into the exam room to assess the situation. Approximately 15 minutes later, a veterinarian came back to speak with him. They informed him that Jaxs tooth was fractured and the nerve was exposed. She gave him a number to a veterinarian dental specialist and told him he was required to either get the tooth pulled or crowned due to the severity of the tooth. She prescribed him Rimadyl 75 mg chewable tablets for 3 days for the pain. She told him there was nothing they can do for him and to call the specialist even though Jax's tooth was completely healthy before his routine exam. He then left and contacted me to explained the situation. I immediately called Banfield and spoke with the physician, Dr. Youssef, who cared for Jax during the visit. Dr. Youssef explained that, in her opinion, this incident could not of happened by chewing on the cage and that it is a long term issue. I explained that his tooth was healthy before we dropped him off for his visit and they can refer back to his dental records his last yearly cleaning was in November 2019. My dog he is a hyper, hand on dog, he is alway in my face and in top of me. I know he came in with 2 front canine and came out with one fractured. I requested to looked at any video camera footage from when he arrived. They said that's not possible! I asked why wasn't I informed upon leaving his heath status? They are supposed to tell us about there findings upon leaving. Dr. Youssef then informed me that Jax resisted when she tried to do an oral exam on him that afternoon, so she was unable to check his teeth during his stay at Banfield. I thought that was odd because he always lets them check his mouth. I was also told that Jax needed to be muzzled while he had his vaccines. I have never had this problem with any other locations. I asked for a supervisor. Crystal explained the situation again to Dr. Goswami, and she reiterated that this incident could not have happen in their office, and that there's no way that Jax could've broken his tooth by chewing on the cage or muzzle. Dr. Goswami did not get to do a physical check on Jax and could not explain why his gums and tip of tooth were bleeding? No one could explain! If you look at Jax's gums now that they are not bleeding you can tell that he has perfect gums. The only thing that is wrong with him now is that he has half of a left front canine tooth coming out of the Union Location. We always take pride in taking care of Jax as he is a huge part of our family. We are very active in the care for him and without a doubt would have noticed a deteriorating problem with his front tooth. His mouth has never been full of blood. No one could explain why did it start there? We have been members of banfield since Jax was a puppy, to treat us the way we have been treated is extremely careless and unfair from this location. We are beyond distressed with what happened to Jax Thursday. We immediately took him to another Vet the next morning to get a second opinion if the wound was new or old. They said it was New because the tooth did not discolored and still had blood flow. The pulp was exposed, the tooth was viable and there was no bleeding or tarter at that time he was being examined. Banfield Union will not even consider the possibility of this happened in there location. I have been working around the clock to try to come to a resolution. It is Sunday night and my dog is definitely starting to show signs of pain since we left Thursday. He even throw up Thursday leaving Banfield which was odd. We are beyond distressed with what happened to Jax at this location. My world has been turned upset down since Thursday.I will never bring him he to this location and I may be force to get a lawyer. I will update his progress... read more

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I went to this location because I heard the staff is excellent and it was a closer location since the previous banfield I went to. I am generally a very knowledge based person and I feel that Dr. Taylor takes the time to explain the results and plan thereafter. My Luna had abnormal liver bloodwork and Dr. taylor explained the ultrasound she would need to check for liver shunts. She eventually had to go to a liver specialist to get a biopsy where they found she has Congenital Liver Fribrosis. A rare disorder consisting of a malformed ductal plate. I will be continuing to go to Dr. Taylor as I feel like she really cares about the needs of my pet and me. Thank you! read more

Banfield Pet Hospital - Luna - Veterinarians Near Me - Union, New Jersey

I have pet insurance from October to October unfortunately my dog had to be put down the day after Christmas by Banfields after the process I was told I still have to make my insurance payments even when my dog is gone until October of 2023 I feel this is very unfair and just adds to my agonizing situation. I will never recommend Banfield pet company. read more

We are consistently satisfied with the care that our dogs receive here. We can't say much, except that we love Dr. Taylor. She is thorough, kind and has a good sense of humor! Wait times don't bother us that much; actually, we are rarely waiting more than 20 minutes. The vet techs here are also very nice and accommodating! This is our favorite Banfield so far! read more

If I could give them a 0 rating, I would. After driving 30 minutes and paying tolls, I arrived at their location to find they were closed. Not even a phone call to cancel, although the next day after redialing 7 times I finally got someone on the phone to tell me they tried to call me and cancel. I have no missed calls from them nor a voicemail. No wondering why they already have a ** rating. GO ELSEWHERE because they do not care about the animal's well being read more

I truly wish I could give this location zero stars. I have three dogs on their wellness plan to which i pay every month and I can't even get an appointment at any of the north jersey locations. I discovered a very severe contusion on my 14 week old puppy's head. Called this location to try and schedule my dog to see a vet. They refuse to fit my dog in not caring that this is a 14 weeks old puppy and the nonchalance of the people that answer the phone is beyond me. Sad.. Since covid and the departure of Dr.Yu this location and the Carlstadt location has and never will be the same. Whatever you do don't get the wellness plan with Banfield. You'll never be able to get an appointment, their customer service sucks, they don't care about your pet, very cavalier when it comes to serious issues with your pet and their drop off system sucks as your dog stays in a cage for hours. Go with Fosters. They at least will fit your dog in and they are more compassionate and concerned. I am in tears writing this. Now I'm audition to spending all the money I do on their wellness plan I'm forced to spend money at a vet ER. What's the purpose of banfield's wellness plan with the unlimited visits if I can't even get an appointment or compassion. I hate this place. As soon as my plan ends they will never see me again. read more

I have been taking my pup Thanos to the location in Carlstadt for months, and what an awful experience for both Thanos and I! The service was horrible, and the bedside manner of their doctors was deplorable! Thanos has had skin issues since bringing him home and I'm a new pawrent. I felt like I always had to fight to get information or make recommendations of my own to the doctors based on research. As you can imagine, this made it extremely stressful for me. Fast forward to today. I decided to give the Union location a try since it was closer to home, and wow! Someone needs to give Dr. Taylor an award! What a breath of fresh air, to interact with someone who actually genuinely cares and makes you feel like you are her only patient! As soon as she entered the room, she shook my hand and made me feel at home. She explained everything she was doing in great detail and reassured me that he was in good hands. The best part of it all is that Thanos fell in love with her, so much so he didn't want to leave. Dr. Taylor, I hope you read this, I just want to say thank you for being the phenomenal person that you are! Thanos and I can't wait to come back! Banfield is lucky to have you on their team! read more

Banfield Pet Hospital - Veterinarians Near Me - Union, New Jersey

COVID-19 has nothing to do with a lack of professional services at this location. For one thing they're supposed to be veterinarians and they're supposed to be concerned with the wellness of the animals that are under their care. So when they get a call from one of their clients with an emergency: dog in pain doesn't wanna walk and the young gentleman that answers the phone tells you sorry we are booked for two weeks but the vets out to lunch when she gets back from lunch I'll tell them of your concerns and call you back. I think that was Sat the 19h and I'm still waiting. Even way before COVID-19 I was concerned with their lack of attention to my pet and my pets needs. If it wasn't for Dr Taylor we would have stopped going a long time ago because she actually seemed to care and even acknowledged the issues that our dog had. The place itself: the store and the area where the vets services are is filthy. In fact one of the times that I was there with my dog and waiting and waiting and waiting and waiting I watched while somebody else's dog lifted its leg and urinated on the lower shelf's dog food bag so I promptly told the tech behind the counter she didn't seem to care and in fact directed me to go tell someone else. I told her that was her job. In fact that owner let his dog urinate on multiple corners of those aisles and while I don't blame the dog the owners a real jerk. Can you imagine if that bag of dog food is the one that you need to buy and nobody not the guy who's there with the dog or the people who work there care that you might be grabbing a hold of a bag that a dog just Peed on? Now I posted that on my Facebook page but this is the first time posting it in yelp but I'm going to quit Banfield and I'm going to ask for a refund because clearly it's been over a week since I called them overly concerned about my dog who obviously is having some kind of injury or pain and they could have cared less. read more

Had an appointment for my 2 kittens, could not locate my kittens insurance files so they tried opening up a new one for both of them. I left because I did not want to double pay for their insurance policies, after the vet assistant had told us we would have nothing to worry about. Get a call the day after to find out that those new policies got sent to collections so I asked for the manager and he was no where to be found. This team was very incompetent, and had to call corporate for any type of cooperation. I highly recommend going elsewhere. read more

They don't care about your pets, they only care about getting money for their wellness program that does not even cover most treatments or care. read more

Took my cat here over 5+ years ago, for an injury. Forced me to get their insurance to pay for all these different test to make it cheaper. After all the tests were completed they diagnosed him with diabetes. Prescribed him to insulin and a diabetic food. The diabetic food is very expensive and can only be bought with a prescription. He's been on the prescription food since then and now they won't approve A new card to purchase his food under the prescription without another costly exam. I explained to "Iyesha" That he's been on this prescription for all thi time and he needs the card for me to order his new food because he's out of food and she said she wouldn't give me a prescription until he seen again which I will have to pay for. I have a very busy schedule due to caring for my mother who has cancer and my grandmother who has dementia I have literally no time to go to the pet hospital to have him seeing that's why I order his food through chewy. Her attitude was very nasty and she was not trying to budge or anyway to help me do not go to this place. read more

I brought my last dog to the Banfield in Secaucus and had such a horrible experience with them that I decided to switch to the Union location for my new puppy. It is a little further drive for me but it is absolutely worth it. The staff is so friendly and always remember my dog. My puppy Mollie was assigned a primary Vet which I was very happy about, giving her some consistency in her care. (When I went to Secausus, it was a different Vet every single time I went in, there was no consistency) It is really easy to schedule appointments and I have never waited more than 10 minutes to be seen. The staff really cares about my dog and not trying to upsell services or products. read more

I usually prefer this location, rather than the one in Woodbridge; Woodbridge has longer wait times. So I decided to transfer my dogs over to this Banfield, we used to go here frequently a couple of months ago for one of our puppies, now we have a new addition to the family, I decided to also get the wellness plan for him. And of course, to start bringing him to this location, I setup the wellness plan with corporate over the phone and called this location to make his first appointment. The day of the appointment, we were running late due to traffic, I called 10 mins prior to my appointment to let them know that I was by Shake-a-paw & that I would be there soon. I told them, I would probably be 10 mins late. Immediately, the women on the phone wanted to cancel my appointment and schedule me for a different day, since the veterinary needs at least 30 mins with a new client....then explains how there's nothing they can do at this point, That I have to Reschedule my appointment!! I complained and explain that my dog has a long list of medical history and that he needs to be seen today, (I made this appointment almost 2 weeks ago & I can't control traffic) she explained to me that they will "take him straight to the back", HOW CAN YOU TAKE MY DOG STRAIGHT TO THE BACK IF YOU DON'T KNOW MY CONCERNS NOR KNOWING ANY OF HIS MEDICAL HISTORY. Anyways, I still showed up, 15 mins late, my appointment was at 2:30, so if they have another client at 3pm, I still have 15 mins with the veterinarian right? I would assume so, we weren't seen till around 3:10pm. I understand if they were busy, but NO ONE WAS THERE! NOT ONE Patient was waiting in the lobby. The phones weren't even ringing. So why was I given such a hard time over the phone? Our appointment ended around 4pm, to my SURPRISE, their 3 o'clock appointment shows up, she states that she didn't know her appointment was at 3, did they give her a hard time? NOPE! The veterinary was still able to see her after getting there an hour late. Fast forwarding around a 3 weeks later, our little pup had a follow up appointment for his boost shot, in the meantime, he fractured his leg, we went to our primary Veterinary but wanted to get his splint changed at this banfield, I called 3 days prior to my appointment to find out about pricing, she told me that they didn't change splits there, which online it clearly says they deal with fractures. This was the same women on the phone as before, & explained that it would be anywhere from $25 to $45, which was great! Since I was paying around $70 at his primary veterinary. The day of the appointment, the split was $69 dollars. Which was fine, I mean either way I had to get it done. This was SUNDAY AFTERNOON, --fast forwarding to TUESDAY morning, the split was starting to feel a little loose, maybe I just being paranoid, I left it alone & went about my day, when I got home TUESDAY AFTERNOON the split was completely off, it came off all in one piece. So of course I called banfield, what a SURPRISE, the same women on the phone, once again ........ we explained what happened to the splint, she put us on hold to speak the veterinarian, the veterinarian said that it was "secured", if it was secured properly then how did it fall off in the matter of 2 days, this was his second split change but this time was from banfield, the previous split lasted the 5 days. We asked this women if we could come in & get the splint changed, she said YOU HAVE TO BE HERE IN 10 mins.......... & we would have to REPAY for the split, do you think I live around the corner? ....... the veterinarian took it upon herself to change the splint from metal to plastic. I was beyond upset at this point, this women told us to be there in 10 mins or the veterinarian wouldn't be able to see us since she wasn't going to stay late. This was around 5pm, they close at 7pm. I called corporate, & told me to speak the manager, the manager was not in at that time. We didn't end up going there & probably will never go back there EVER AGAIN. when we finally made it to our primary veterinarian, they explained that the split was not wrapped properly & that it lacked these hooks to keep the splint in place; therefore, causing the splint to fall off his leg..... I'll be canceling his banfield wellness plan & continue to take him to his primary veterinarian. read more

Banfield Pet Hospital - The splint came off all in one piece. - Veterinarians Near Me - Union, New Jersey

They shouldn't advertise drop off if they are not able to commit. I understand with Covid-19 things are different but be transparent with your customers. The whole concept of a drop off, it's literally to drop off your pet and come back when it's ready. Not make you wait for over an hr to dropped it off. Minimize your drop off windows if you're limited or have restrictions. I was able to choose any drop off time. Unbelievable and inconsiderate of people's time. I'm on the clock and somehow I how to makeup the hours because I was already married with the appointment. read more

Where do I begin, I've had several pets and brought them all to Banfield. The service at this location is great, the staff is very friendly however I recommend Dr Taylor over any other doctor at this location. From my personal experience I've found that she takes the time to not only explain treatment but also any additional care that's needed. I recently was faced with having to put my pet down due to what was initially diagnosed as a respiratory infection by another doctor at this location only to learn that my pet had a heart issue. The care demonstrated by Dr Taylor and her team along with the manager was above and beyond. They ensured I had time with my pet and I was able to be with him when he finally passed. I was provided with a keepsake of his paw print along with a some of his fur which was something I never expected. If you ever visit that location be sure to see Dr Taylor!!!! read more

I scheduled an appointment for my dog whom was vomiting. I waiting there for 40 min for him to be seen and he was not. This was my first time at Banfield Hospital and I asked to reschedule because he had training. They ended up taking my Coupon because, I checked in and did not see my puppy. They stated that I can either give hem the coupon or charge me 54.00 (EVEN THOUGH WE WERE WAITING) and he wasn't seen. NEVER GO TO THIS BANFIELD, UNPROFESSIONAL. read more

I made my appointment one month in advance. They called me to confirm my appointment. When I arrive they tell me they have absolutely no appointment on file. They don't have my name, phone number, or my dogs name in the system at all... even though I have a receipt from their website with the day, time, and location for my appointment. The doctor is in surgery all morning so they can't see my dog at all today. And the next available appointment is in two weeks. I travel for work and I will be out of town for the rest of the month... hence why I made my appointment one month in advance. I called the Vet down the street and they are able to see him today. This was my first time trying Banfield and it will also be my last. read more