If I could give zero stars, I would. I booked what I thought was a simple blowout for a wedding,…read moreand somehow this salon turned it into a masterclass in how not to treat a customer. I showed up ready for my appointment, only to be told I "missed it" -- and instead of an ounce of flexibility, compassion, or basic customer service, they hit me with a $54 charge for absolutely nothing. Let me get this straight: I didn't receive a service, didn't sit in a chair, didn't even get a squirt of shampoo -- but they still charged me as if I had? What a brilliant business model. Take people's money, offer zero solutions, and call it "policy." The level of smug indifference was actually impressive. No effort to help, no reschedule, just a robotic "that's our policy" repeated like a script. It's wild that a business so obsessed with "no-shows" seems to have no problem no-showing on basic decency. I hope the $54 was worth it -- because that's the last dime this place will ever see from me. If you value customer service, honesty, or common sense, take your business anywhere else.

I had a truly great experience with Olivia at Blowout Studio today. She was so nice and friendly…read moreand did an AMAZING job on my hair. She did a great job making sure she knew what I wanted and delivering it. Plus it was easy to book online. I will absolutely be back!!!!

If you want a salon that feels like home, you have to go to Salon Enza. The owners are so warm and…read morewelcoming; you can literally feel the love as soon as you open the door. It has such an amazing family feel, and the women there are all such beautiful souls! I've been in a number of times for my mani-pedi, and they always make sure to take such good care of me. It's a rare thing to find a place with this much heart and great service. Definitely worth the experience--I always leave feeling pampered and happy!

For the past 18 years my wife Reenie has enjoyed going to Salon Enza. From short hair bobs to Long…read morewaist length hair to natural looking highlights and color to her now natural and trendy beautiful gray hair of today. Most importantly, seven years ago Laura told my wife that her hair did not look right and she may have a female problem. Reenie went to the doctor and had breast cancer. I feel Laura saved her life. Laura said that her stylists are trained to be aware of changes in a person's hair and scalp and advise the client accordingly. Thank you! The salon is friendly and all the stylists are professional and personable. We went there for prom updos and the wedding party for our daughter. It's just a great place. A large parking area and handicapped access too. My photos tried to capture this happening place and the professional relaxed atmosphere at Salon Enza.

Hairzoo cut my hair. I requested the actual person (highest paying person) but just got a hair…read morestylist. I was fine with it. I had her cut off large chunks of my long hair for a new change. It was an okay experience but it got a little worse when I got home and realized there were parts of the hair shorter than other parts and some parts longer than the rest. I will have to retouch it, and I don't think I'll be returning. Regardless, had a great chat with the girl who cut my hair and gave me a chill nice "refreshing" experience for chopping off a few years worth of trauma. I also wish she blow dried my hair after she cut my hair to dust off all the hairs because I carried a lot of cut hair with me which wasn't cool.

Horrible job I waited till she was done to make sure took off we're I told her not too then got…read moreattitude when I told her he had patches of misssing hair will be contacting the manager tommorow

I've had very mixed experiences here. I've gotten my hair trimmed/waxes here before and they did…read morewell. However recently I went here to schedule an appointment for my wedding hair. First I scheduled a trial and my stylist cancelled twice over the span of about a month. At this point it was only two weeks before my wedding and they couldn't fit me in with another "senior stylist" so I went with another random stylist and understood appointment would be free of charge for the inconvenience. However once the trial was done (it took almost 3 hours and still wasn't quite right) I still had to pay 95+ tip as apparently only the hair cut was free (25) and I still was expected to pay for the styling. Then we get to my wedding day and I am supposed to have a senior stylist but was cancelled on a THIRD time the day of my wedding and was only told once I arrived at the salon. The same girl who did my trial did my wedding hair and I didn't complain much because who wants to complain on their wedding day? My bridal party also got their hair done and it was all beautiful but mine took an extra hour compared to my bridal party even though I requested a very very simple style , just curls and a little bit pinned back, and it came out very poorly despite me trying to steer the stylist in the right direction. I had to redo my hair completely afterwards even though I paid over 100 for my hair. I curled it myself and had a wedding guest who happened to do hair help me style it. Took less then 20 minutes and was perfect when we did it ourselves. After the wedding I looked back at the photos they took at the salon and I can't believe they let me walk out like it was! Totally falling out, messy, asymmetrical and bobby-pins showing (Photos from the salon and by the time I got home) About 3 weeks after my wedding when all the celebrations were done we called this salon back to explain what happened and ask for a partial refund or at least something. My mother who called was accused of "extortion" by the owner when she said she was calling before I posted this review... which is an honest review and we wanted to give them a chance to right it before complaining online. Then we were told we should have planned my wedding further out which has nothing to do with them messing up my hair so much. In the end they said they would call us back and it's been 4 days now. Overall really disappointing, This was the most stressful part of my whole wedding. They should have done more to compensate me or at least done my hair well... this was my WEDDING hair for crying out loud.

I had a really nice experience here. I texted them last night to get in today and they were more…read morethan accommodating. I haven't been this satisfied with a partial highlight in a long time! I'm very icky about my hair and who does it but I'm not from around here and wanted to get it done today before the holidays. They also were very nice about me bringing my son. Will be back!

Scott Miller salon offers makeup, hair styling, ans hair removal services. All staff and…read morerepresentatives are helpful and attentive. For any appointments, the wait time is short. Always offer a beverage prior to the service. No pressure to buy any of the products. Hair stylists offer helpful suggestions and tips with product options. The vibe is clean and beautiful. I've had makeup and hair professionally done for weddings and photo shoots, in addition to occasional haircuts.

I was told I could not return to this salon. Why? Because I questioned what had been done to my…read morehair. They did redo the color. I wanted to give SM another try. I called to make an appointment. I was told I couldn't book anymore appointments. This made me feel sick inside. But of course there are so many other options.

Kristen DeNise is the owner/stylist she did a great job tailoring my hair to what I wanted, my…read moremaintenance level etc. The space is small but all hers. The time flew by with her chatty and friendly personality. Her business card says "where it's all about you" and it's true.

Kirsten does a wonderful job doing my hair and educated me a lot with all the questions I had and…read morewhat I needed to know about the products. When she was finished with my color and cut it looked beautiful, afterwards we made an appointment for a few months later and then she canceled on me. No big deal, but she never told me when I could come back. After a few weeks I contacted her again and she gave me another date, but cancelled that morning. A week or so went by and I messaged her again asking if I was ever going to be able to come in and we set another date. Now I'm sitting in my room, all ready to go, with a cancelled message from Kristen. Don't get me wrong shes a sweet woman and great at her job, but her professionalism, keeping her word, and her customers did not seem to be her highest priority.

Donna, the owner of the salon, is the only individual that understands the way my hair works. I…read morehave been going to barber shops for the past 20 years and just so happened to be referred to Donna at Strands while I was visiting New York and I couldn't be happier for going there. Perfect cut and it's what I've been trying to do for years. She is amazing.

I was having a a crud day and thought a blow out might help change my mood before an event later in…read morethe day, so I dropped in to Strands in the village to see if they might be able to accommodate a last minute request. They were very busy already, but instead of just turning me away, tried their best to fit me in. Emily was delightful, and the space is adorable. They treated me well, and made me feel so comfortable. The shop has been open for 30 years, and it sounds like most of the staff have been together for some time. I was done quickly, but looked great and felt so much better about the day, even having overlapped with a color appointment. I can't praise the team enough for making time when they certainly did not have to, and for maintaining such a fun space!

I've been here before but not for myself but my husband. He tends to get his hair cut at these…read moresorts of places. Yes he's been to my stylist but his cut is pretty straightforward. He checked in on the app for a time and they are busy. This location was tidy and the staff was pleasant. They gave him a discount (I think it's in the system as he's of a particular age) Lots of different people coming in for cuts, blowouts and etc. Large shared parking lot.

Monika does an AMAZING Job on my hair KEEP UP THE GREAT WORK all the staff are very friendly and…read morevery welcoming every time I go in there

Made an appointment for a cut, wash, and blow dry a week in advance with ease. I didn't wait at all…read morewhen I came for my appointment. It is a very small place but cute. Everyone was very welcoming. I liked my cut but not my blow-out at all. It had volume but not flow. Also my hair was still a little wet. And to note, the price list on their website is not the same as in the salon.

Has a great vibe and sends you home with a smile on your face, if you want a salon where you can…read moreget a great haircut and meet some fun, great people this is the place for you. I recommend this strongly and believe it's the best hair salon in Rochester.

I had a really excellent experience at Nitty Gritty! Was greeted warmly upon arrival as a nervous…read morefirst timer, and Julia is an absolute superstar. I love the vibe of this salon - super bright, trendy, and conveniently located in the Village Gate Plaza. The website answers any and all questions about your cut, color, or wax in advance, with a demystifying FAQ page and a full before and after care list. My service was ~30 minutes long and I felt totally comfortable for the duration. Nitty Gritty goes out of their way to ensure their salon is an LGBTQ+ safe space - there's specific information on waxing if you're transitioning, an ask for pronouns at the time of registration, and a truly welcoming atmosphere for all. This alone will keep me coming back and supporting, but the fact that the service is so top notch is a nice added bonus. The reviews don't lie, Nitty Gritty is the best. Looking forward to my next visit and grateful to have this awesome shop in town!

Nice people and spot. Julia is the best in the business. I keep my appointments for about three…read moreyears now. I haven't had an issue yet. I'll recommend anybody to go there who has class and sense.