Had a strange charge crop up on my credit card, but seemed like it was from a small business, not…read morean internet scam or anything. I called the business number on a Saturday and the owner Keith picked up the phone right away (amazing to get a business owner on the phone on a Saturday!!). Keith was exceedingly patient and helpful and corrected the honest mistake immediately!! If I was in Southwest Florida and needed Appliances Fixed I'd be calling Keith for sure!

Service call was $150 which was double what others charged. They showed up and fixed problem same…read moreday they were called.

I manage an extremely busy dog daycare where we are constantly washing loads of towels, bedding,…read moremop heads, and other laundry throughout the day. Because of the heavy use, our dryer in particular has had its share of breakdowns. Ray has been an absolute lifesaver for us. He is always quick to respond and can usually get out to us within a day, sometimes even the same day. He identifies the issue, gets it repaired quickly, and always stands behind his work. Ray is knowledgeable, honest, fair, and truly a pleasure to work with. Having a reliable repair technician is invaluable for our business, and Ray has consistently exceeded our expectations. I will continue to be a loyal customer and would highly recommend him to anyone in need of appliance repair services in SWFL!

Ray is honest, efficient and knowledgeable. I highly…read morerecommend him! Fair pricing and professional service.

Answered me promptly when I asked if they repaired sewing machines. They sent a reply right away!…read more Yippee!

Yuri came over and diagnosed the Samsung refrigerator cooling issue. I had you tubed the issues…read moreand saw how to repair but felt I needed a professional. Yuri was great

I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

The technician was professional and diagnosed the dryer problem during the service call as needing…read morea new motor. I was told they would have to order the part. There was no follow up from the company. I called the company several times for an update and price quote. Each time they said they would get back to me and never did. Also, they are very difficult to reach. I had to hire another more professional company to do the repair. Would not recommend using them at all.

We had a very frustrating experience with Diamond Appliance Repair LLC…read more In our experience, we paid a $125 diagnostic fee for a technician to evaluate a dryer that was making unusual noises. The technician was at our home for about 30 minutes and, to the best of our observation, did not open the machine or perform what we would consider a thorough inspection before offering an opinion. The interaction itself was just as concerning. When my wife asked reasonable, straightforward questions, the technician responded with, "I'm the professional." We perceived his tone as dismissive and condescending. It raised a serious concern for us that he may have been talking down to her, and in our opinion, it felt as though she was not being taken seriously--possibly because she is a woman. When I contacted the company afterward to address these concerns, the response from ownership, in my opinion, was defensive and unproductive. Rather than working toward a resolution, I was told, in substance, that I was "too cheap to do the diagnostic myself," which I found both inaccurate and unprofessional. Based on our experience, and after reviewing other publicly available customer feedback, it is our opinion that the $125 diagnostic fee did not reflect the level of service provided. This review reflects our personal experience and opinions only. Others may have different experiences, but we strongly encourage potential customers to clearly understand what the diagnostic process includes before agreeing to service.

3 years later the owner is replying to my complaint and wants me to believe it was a GE issue. 3…read moreyears to reply matches with the scheduling issues of not getting back to me lol.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

Emil was the best! He got my new Samsung dishwasher up & running in my new construction home- The…read moreSamsung warranty ran out due to builder purchase way before home was built- I would definitely use Emil again- He knows his work inside & out- 2 thumbs up & 5 stars

I'd like to thank Omar for coming out early and punctual to look at my wine fridge. He was…read morefriendly, knowledgeable and honest. Even though this wasn't a brand he was use to working on, he still came out to look at it and diagnose, where as other repair centres turned me away. I appreciate that. I will def be using O's for future repairs needed. Thanks again Omar.

From the owner: "Family owned and locally operated with 10+ years of experience. We service Fort Myers, Estero, and…read moreBonita Springs. We repair residential refrigerators, freezers, icemakers, ranges, ovens, cooktops, microwaves, dishwashers, disposals, washers, and dryers. We repair most brands."