We had an electrical issue with our recently-purchased (from BMW of Bakersfield) X5. We received a…read moreloaner car while BMW worked on the issue. We got the X5 back at the end of the day with a software update (hopefully this fixes the issue). While there, the X5 had an oil and filter change, as well as an inspection of the undercarriage, tires, brakes, etc. Sam was our service rep, and she did an amazing job communicating with us throughout the day. We got our X5 back that same afternoon. Very happy with the service.

The service department gets 1 star. I have a 2020 bmw that I bought from them. Something is…read moregrinding every time I push on the brakes, I can feel it and hear it. I've put my car in their shop 3 times over this issue only to get my car back as if they didn't check it out. Service advisor just acts like its nothing and patronizes me. They either know what's wrong & don't care, or they're not qualified to do the work. Either way, it's unacceptable. My experience has been ruined by poor service. All I want out of this review is for someone to care. I think its too late. I'll go to Beverly Hills & have lunch while I wait. Sorry Bakersfield BMW service, I'm breaking up with u.

Albert and his associate made out day!!! We broke down at the gas station accross thr street and…read morewe're super stressed and walk accross the street to get a battery and they went beyond to help us get things figured out. They have a customer for life!!!

If I could give them a no stars I would. I came in for a radiator hose. I have a 67 dodge and know…read more full well that most stores don't stock what I need and of course they didn't so I ordered it. They said they would call me and I waited for over a week so I called them. Was left on hold for some time and I eventually hung up. Waited another week,called again and spoke with the manager who said he would look for it and call me back and never did. Went in the next day with my receipt and Mgr said he called me and no one answered then he said he had the wrong number then he said he didn't have my number but the part would be in later in the day, This is ridiculous. The place isn't busy. I'll never come in here again. While I was waiting for these people to get their act together I was able to get the same part from O'riellys in 4 days and they actually called me.

You can wait in line and 5 employees will ignore as they walk by passed by you multiple times…read morebefore they actually acknowledge you're there. When there's not that many customers waiting with several employees just walking around then, there's no reason why wait times should be taking so long.

A huge Thank you to Xavier. He tested my battery that ended up being bad. He was also so very kind…read moreenough to replace my battery it in 90 degree weather. I'm truly thankful for his professionalism. He made me and my daugther feel comfortable and was talking with us as he was replacing battery. Thank you again now we're back on the road and no more worries about our car dying.

Came in for wipers. Trenton greeted me and helped me find the right size for my car. Even offered…read moreto install them. Great service!

I have no clue where to start. A employee of the name "Richard" accused me of stealing and mimicked…read morethe Latin culture & told me to "get out" in Spanish chased me out the store with an unknown object in his hand. although I felt threatened and was a bit startled, I returned to show my receipt. Although having proof I did not steal he continued to get hostile and refused to give me an apology. This man is well over 50 years of age and should know better especially holding a manager position. very very disappointing and not professional what's so ever.

If they have -stars thats what ill gave them thear thefs…read moreOnline says prices when you get thear they make Excuses to charge you lots more i payd $98 for a grill And 2 small plastics online sead iit was 4 for plastics they chArged me 14 a plastic Grill says 24 they en up charging me 54 didn't even have an emblem on it i call mendoza auto Dismantling they ask for $40 for everything i payd $98 hire and you have to look and find your part don't waist uour time to go to pick your parts parts on ebay were 70 for new parts Dont go tO expensive and entry is $3 plus 2 more if your goiin to the cars thaat are 2000 or newer

Been to many LKQ locations, Bakersfield is the worse. Primo section is nothing special 2002+…read morevehicles. They automatically put warranty as "standard" on your bill, I think it's just this location. Every person buying parts that day was either upset and/or argued why they are being charged warranty. For years you can decline warranty before purchase and website says it's optional. I even called for parts quote the day before. This last visit has secured my decision to never go back unless I want to pocket some small bits. Let's be honest, we go there to save money on used parts, but the prices are outrages these days, better off buying new online. Good luck

Came here after going to about two stores and a mechanic. They told me that I had bought the wrong…read morebulb for my brake light, anyways so I came here to buy the bulb for my brake light. Ariel helped me out Thank you Auto Zone needs more people like gob

One of the employees put power steering fluid where my break fluid goes I had to go somewhere else…read moreand pay to get it fixed nothing has been done to the employee he still is there

Never an issue and comfortable place if you have to wait. Plenty easy to relax if you choose to…read morestay.

I just THOUGHT I was done with this crappy service department when they quoted me $592 to change 6…read morespark plugs in my Tacoma. But this week I went to get a quote for the oval shaped Toyota emblem for my grill (approximately 7 inch wide and 4 inches tall). The emblem itself is $404 and installation is $580. $989 for a Toyota emblem for my grill. All but $1000 to replace an emblem on a truck that may go for $25K to $30K. Do not recommend unless someone else (insurance company?) is footing the bill. An absolutely OUTRAGEOUS price!!

Lupe got me the part I needed and was friendly ! Would definitely go back to this location again.read more

I needed a light for my pickup and the Manager William was excellent. He sold me the right lights…read moreand put them in for me with no problems. He was polite and professional. O'Reilly on Coffee Road is now my auto parts store for now on and they are lucky to have William as an employee!

First time customer and, well, I had a very bad experience with this business. I paid full price…read morefor a Grade A undamaged complete driver rear car door assembly (2018 Chevy Volt), and paid to have it shipped to Phoenix, AZ. A few days later I picked up the door from the carrier dock, it was stretch plastic wrapped on a pallet. Once I got home and cut away the plastic wrap, I saw that there was a fist sized dent in the sheet metal near the door handle, and the plastic door panel itself was just laying on the bare pallet, which resulted in a lot of scratches on the door panel. There was absolutely no padding nor protection used at all in packaging this complete door onto a pallet. I contacted Mendoza and Elias said that filing a claim with the shipper usually takes about 2 weeks, so this sounded promising. However, to make a long story short, Elias and Fabian Mendoza both played a delay game with me for over 2 weeks offering empty promises of submitting a claim with the shipper or looking into it, and much of that time I spent being put on hold, or going to voice mail, or just plain being misled by both of these gentlemen. Nothing came of my inquiries with the business about this matter. I then decided to contact the shipper directly, and after filing a claim, probably 3 weeks after the shipment was received, it was denied mostly because there is a 5 day window within which a claim must be filed for concealed damage. Also I paid $280 to Mendoza to have this shipped from their yard in Bakersfield to the carrier dock in Phoenix, AZ. However, on the cargo claim, in the delivery information section, it shows that shipping actually cost Mendoza $184.68. So, my experience was that I paid full price for a Grade A undamaged door that was very poorly packaged for shipment, arrived damaged, and Mendoza avoided any and all responsibility, played a delay game with lots of empty promises and wasted time for over 2 weeks, overcharged for shipping, and after I finally filed a claim myself directly with the shipper, the claim was denied due to not filing claim within the required 5 days of receiving shipment. $3 of padding and 5 extra minutes could have made the difference... Of course, the other possibility for the dent in the door is that it was dented in the yard to begin with, although the pics on the site showed it undamaged, and Mendoza still sold it as Grade A undamaged anyways, knowing that little could be done by the customer once they receive the shipment.

One word describes this business crooks. I bought a transmission for my truck, the one they had…read morereported 73K miles, which is nothing for a truck on mileage. Took it to the transmission place and turned out there was something wrong with it. The shop called him to return it the next day. They refused it, but paid for some of the repairs. But that was it. Now it's being completely rebuilt. So more money out of my pocket. Including lose of business for it being down for so long. It clearly states in the sales agreement that it can be returned within a certain amount of time it was just one day for me. There is no way I will ever do business with them again.