Came in for wipers. Trenton greeted me and helped me find the right size for my car. Even offered to install them. Great service!

I have no clue where to start. A employee of the name "Richard" accused me of stealing and mimicked the Latin culture & told me to "get out" in Spanish chased me out the store with an unknown object in his hand. although I felt threatened and was a bit startled, I returned to show my receipt. Although having proof I did not steal he continued to get hostile and refused to give me an apology. This man is well over 50 years of age and should know better especially holding a manager position. very very disappointing and not professional what's so ever. read more

7:40am and they still close ! They supposed to be open at 7:30am so if you are coming to this location please don't come early! Hahaha read more

AutoZone Auto Parts - 7:40am and they still close ! They supposed to be open at 7:30am so if you are coming to this location please don't come early! Hahaha - Auto Parts & Supplies Near Me - Bakersfield, California

the staff here is very unprofessional and rude, auto parts is a service that requires you know at least the slightest bit of what your doing, or even the ability to look it up on your computer. the manager and or at least the loudest blonde female that works theat this location needs to revise her attitude. Autozone is terrible. read more

AutoZone Auto Parts - thumbs down for service/ quality of products/ prices / employees. i'll never shop autozone again. - Auto Parts & Supplies Near Me - Bakersfield, California

Helpful ppl there very kinda happy to see customers walking asking to see you really help with anything really appreciate it

There's a guy named Adams there who's got the answers and if he doesn't he gets you to the right place. Friendly and professional. Much appreciated! read more

I was traveling up north with my dogs when my a/c went out. It was extremely hot and this was the first auto store that came up on my maps. I was really stressed out because my dogs were hot and Kalob+Christoper helped me recharge my a/c. I am really appreciative of their patience and help! read more

EXCELLENT customer service. I was there for TWENTY minutes and had TWO employees walk right past me without asking if I needed assistance, much less acknowledging my presence. Definitely don't recommend. Ever. read more

I went back into the same AutoZone last night. Sometimes you just need a 19mm and nowhere else close is open. It's $6.99 plus tax. That means my change due was $2.43 after handing the cashier a $10. He said he couldn't make change. AutoZone. 1.6 billion in fiscal year 2019. That's $1,600,000,000 in one year! And coins totaling 43¢ is too difficult for their cash drawers!? Changing my review from one star to two stars only because the gray shirt that was on duty last night, who I didn't manage to get the name of, understood the rules of baseball, that the tie goes to the runner, and gave me three single dollar bills out of the drawer instead to finish the transaction. That makes them a hell of a lot better than Veronica from last time, but come on AutoZone. Don't put good people in a bad spot because you're unwilling to give them the resources to run a business, such as the ability to make change for customers purchases. read more

Very helpful staff was in & out fast Clean and well stock got my transmission fluid. And motor oil. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Bakersfield, California

My brake light alert when on. I stopped at AutoZone on Panama and asked for assistance. The person who helped me, his name is Ted. I felt he went out of his way to go outside check which brake light was out. Helped me locate the correct bulb, Recomended bulb grease. Let me borrow a tool to replace the bulb myself. And came outside to confirm the brake light was working. Outstanding service. Thank you, Ted! read more

I stopped into the Autozone on Panama and Wible in Bakersfield, Ca at 7pm 6/23/2022 to be mich needed antifreeze. The store was not busy, The was no antifreeze on the shelf but a pallet full of antifreeze nearby. I stood in line to ask if someone could get it for me. I was "helped" by a manger(younger white guy) he told me "Bro Bro Bro I cant help you Im busy". Im a 40 year old man, being called bro by a manger who was u willing to help. No hold on, nothing besides "Bro Bro Bro" read more

I always find what I need even when I'm working on cars other than mine. Never really had a problem with autozone other than having to wait in the same long line as people buying parts when I'm just buying a tool or oil but that's at all autozone stores. Maybe a dedicated cashier and line for sales only and not parts picking and look up. read more

This place is ok, you might be lucky to get helped/attended by someone knowledgeable enough to know what they or you are talking about. If you don't know what you need or can't explain what you need, you might have a difficult time getting that part. Service is pretty good, friendly customer service, good prices, store is well stocked. read more

Eduardo is an a**hole! Talk about terrible customer service! Treated us like crap simply because we were young and two women. Learn some fucking manners! Acting frustrated over a simple question? ITS YOUR JOB to answer questions. Do better. The second man that helped us was a lot better and was ACTUALLY helpful. Fuck you Eduardo. read more

I called them about a month ago for a new gas cap (trying to resolve my check engine light codes). They were very friendly and helpful. They had the gas cap & tether for my car, about $18. I drive to the store, wait in line, get the parts - short wait & associate was very friendly. She confirmed again this was the correct part for my car. all codes cleared except P0455 EVAP leak.- made another trip to Auto Zone (this time on White Ln). They suggest Canister Purge Valve $139.99. I sat in the car and did further research. Many suggest to replace gas cap (but I did that with Auto Zones cap/tether). So I decided to buy a gas cap from dealer, another $30, and code is clear. Smog check passed!! And of course I can't return the Auto Zone gas cap once package is open. They get two stars for friendliness. Minus 3 stars for parts that aren't really correct, waste of time & money, and poor return policy. Wow, I guess that should prob be 1 star for friendliness, but I'll be generous today. read more

I went in for a battery replacement last week. A lady helped me, she took my old battery out and swapped it out for a new one. It took her quite some time to install it. While installing the new battery she broke a screw and said she would replace it. I had my car looked at when I got home and it is missing a screw. I am very unsatisfied. I spent about 35-40 minutes waiting for something that was not done correctly. read more

1 star for the smart asses in there. Call before hand so they can check if they have your part instead of them telling you they do, get lost for 5 minutes and come back with nothing lol. read more

Stood in line for 20 min to purchase one item then got ask if I needed help and finally got help to check out. Worse customer service ever.

I called to check if they had a temperature switch in stock they told me yes and that they would hold it for me. Drove there and they had nothing in stock that was some B.S. read more

Worst service ever.. the sales rep Adriel didn't even look at us. He was annoyed because I asked where the part was made (Japan vs us).

OMG get ready to wait in line. So heres the thing, most people come in to get help diagnosing problems/inquiring about parts. They have about 3 registers/computers that they use to help them locate parts, identify makes, etc. Then they also have a quick checkout register. Heres the problem, Autozone needs a self checkout. Lets the employees use their knowledge to help customer and let the selfcheckout decrease the size of your lines. I had my car scent picked out but had to wait because other people needed help. Makes no sense and doesnt look like the yelp reviews are helping autozone with fixing their situation. read more

Horrible customer service. Needed to use their diagnostics tester went in and asked said they would get it for me...waited asked again and said "some guy had it" another employee said "idk where it is" another said "oh did we get jacked again" and they all laughed. Walked out. Now on my way to O'Reilly Auto Parts. read more

Absolute crap service! Seriously I decided to be the bigger person and walk away instead of telling the gentleman behind the desk that he was a rude A******e! My mom had stopped in to pick up some oil while heading out of town and accidentally locked her keys AND phone in her car, she waited for a good long while to use they're phone to call me for help but I unfortunately missed the call but called RIGHT back and said: "hi, my moms name is ____, she's there in the store and just called me from your phone, she's locked her keys in her car." His reply: "Uhhh... I don't know, what are you wanting me to do?" I say: "Well she just called and left a message saying to call right back," He then mumbles a bit, I hear another man saying something and he then tells me: "Yeah oh she stepped outside to call her insurance" My response: "Her message told me she had left her keys AND PHONE in her car, that's why she had to borrow your phone to call me..." he then rudely interrupts me with: "Look, she's not in the store! She's not here, ok!?" I just took a breath and asked where there store was located and hung up after that. My mom is in her late 60's and on her own, she needed assistance/my help and this guy was seriously beyond rude to me, not to mention once I got ahold of my mom by driving to the location she told she had gone across the street to another place to use that phone to call her road side assistance provider because of the extremely rude customer service she received as well. Bottom line is they didn't give a crap and treated us both horribly. I myself worked in customer service for years and they need a serious lesson in procedure and to get reprimanded for their behavior. read more

I decided to go to autozone instead of Napa or car quest do to the location. Worst mistake ever!!! I ordered parts for my AC on Friday and was told by the lady at the counter that they would be in by Saturday before 200. My recipes says Saturday at 200. It's Monday and my parts still are not in. I'm going Napa next time. Customer service seemed lacking as well. read more

lazy ass people, wont accept my return because they don't want to do their job. had to go to ming ave branch to return my item, which is way out of my way. read more

Went in to buy snow cables for my 2013 Escape. It has stock wheels on it, but the girl helping me refused to look up the tire size for me. I left empty handed and ultimately ended up getting wonderful customer service at Walmart of all places. No wonder this Auto Zone has such low ratings. I won't be back. read more

Typically have the parts I need but I dread knowing every time I go I'll have to wait in line for at least 30 minutes. I'm actually writing this while waiting in line. No employees around and phones ringing, multiple people in office. read more

Waited in line for 15 minutes to purchase one item and then when I proceeded to the register they informed me cash only. It would have been nice to know that before I waited in line for that long. And then when I got cash to pay for my transaction they told me I had to go to another register to finish it. And now I'm waiting in another line while the previous line I was in is taking customers and ringing them up. Worst experience of my life waiting to pay for one item. read more

Been doing business with AutoZone for many years always get the best service and every team crew always profesional, sad to say this store the the worst of the worst, the funny thing is that I was not the only one that was regret a warranty exchange that day. The part number and everything was under my phone number and still was not enough to have it replace. Female manager needs to be transfer or promoted to a customer with her lack of knowledge read more

Ordered a part for my car was wondering when it was in called the store 3 days in a row no answer at all!! Drove 30 min over there from my house and its not in!! If they answered there phone it would of saved me time i even went in and called watched 4 workers not answer with only 1 guest inthe place joke read more

Seems that every Autozone is know for bad customer service. This autozone by far has been the worse in customer service. A manager that was called Mando should not even have that title if he can't even look up parts. I went in waited for about 17mins with only 2-3 other customers wondering in the store. I had a part number and he told me it did not exist and I was wrong. I showed him that the stores carried this item. He took his phone and started to text someone, so I decided to walk away. read more

I am a regular @ Auto Zone and go frequently for all my auto needs but I was so disappointed with today's visit that I felt the need to share my unpleasant experience. After waiting in a long line as I usually do with only 2 employees working the counter I finally got to the front of the line and was "helped" by Juan Vargas who LACKS customer service! Not only was he not willing to help but seemed bothered by having to look up my account information it took him about 1 hour to locate my information which I clearly had for him along with my warranty receipt just to get a battery switched out. After all that him not wanting to look up my information and so on come to find out he doesn't even know what the procedure is for a warranty transaction instead of trying to find out and help me so he can go on with helping other customers he rather argue... I really feel he needs extensive customer service training I will continue shopping at Auto Zone but not this location. read more